Pullman Zamzam Madina
Superior 3 Single Room Non-smoking Pullman Zamzam Madina
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8.4
Excellent
/10
(294 reviews)See what guests said
See map
8.7
Excellent
Location rating score
Excellent location
Parking
FREE
  • Green Dome350 m
  • Bilal Ibn Rabah Mosque350 m
  • Muhammad al-Baqir400 m
  • Al-Masjid Al-Nabawi400 m
  • Saudi Airlines410 m
  • Al Baqi Health Center450 m
  • Old Bazaar590 m
  • Hasan ibn Ali600 m
  • Jannatul Baqi610 m
  • Baqi Cemetery620 m
  • Free Wi-Fi
    2017

    Pullman Zamzam Madina

    Amr Bin Al Gmoh Street Madina PO Box 40233, Central Area, Medina, Saudi Arabia, 41499 - See map
    "Good location 2 minute walk to Al Haram."
    Nadeem - November 9, 2018
    Exceptional comfort
    10.0 room quality and comfort
    Excellent cleanliness
    8.6 rating for cleanliness
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Booked 19 times | 9 travelers are looking at this property right now

    Property ranking|Compared to 428 Medina properties
    See all rankings
    Room comfort score
    10.0/10
    Review score - United States
    9.3/10
    Value for money score
    8.2/10
    Cleanliness score
    8.6/10
    Better than
    99
    %
    of Medina properties
    Better than
    99
    %
    of Medina properties
    Better than
    98
    %
    of Medina properties
    Better than
    97
    %
    of Medina properties
    Value for money8.2
    Distance to city center1.0 KM
    Location rating8.7
    Nearest airportPrince Mohammad bin Abdulaziz International Airport (MED)
    Distance to airport14.5 km

    Rooms available at Pullman Zamzam Madina

    10.0
    Exceptional
    Room comfort & quality
    Deluxe Suite City View
    Deluxe Suite City View
    ...
    • Room size: 75 m²/807 ft²
    • City view
    • 2 single beds and 1 double ...
    Enter dates to see prices
     Executive Suite Room
    Executive Suite Room
    ...
    • Room size: 85 m²/915 ft²
    • Non-smoking
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Classic Room
    Classic Room
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Junior Suite City View
    Junior Suite City View
    ...
    • Room size: 60 m²/646 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Suite City View
    Executive Suite City View
    ...
    • Room size: 85 m²/915 ft²
    • City view
    • 2 single beds and 1 double ...
    Enter dates to see prices
    Superior Room 2 single Beds
    Superior Room 2 single Beds
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 single bed
    Enter dates to see prices
    Deluxe Room 2 Single Beds
    Deluxe Room 2 Single Beds
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Classic room 2 single beds
    Classic room 2 single beds
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    • 2 single beds
    Enter dates to see prices
    Junior Suite 1 King Bed
    Junior Suite 1 King Bed
    ...
    • Room size: 60 m²/646 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Deluxe 1 King Bed
    Deluxe 1 King Bed
    ...
    • Room size: 35 m²/377 ft²
    • Non-smoking
    • 1 king bed
    Enter dates to see prices

    What people love about Pullman Zamzam Madina

    • 8.4
      Excellent
      Location

      "This is a wonderful hotel in a wonderful location."

      Mohammad

      |

      January 13, 2019

    • 8.8
      Excellent
      Staff 

      "The staff are very helpful and welcoming"

      Mohamed

      |

      October 12, 2018

    • 8.4
      Excellent
      Breakfast

      "Good selection of items for breakfast."

      Yunus

      |

      November 18, 2018

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    More about Pullman Zamzam Madina

    More about Pullman Zamzam Madina

    10.0
    Exceptional

    "Great position, value for money"

    abdullah

    |

    January 10, 2019

    An overview

    Show less

    What they offer

    9.2
    Exceptional
    Spaciousness

    "Nice well equipped spacious rooms with good view."

    Abdulrahman

    |

    January 7, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Pullman Zamzam Madina from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (294)Booking.com Reviews (9001)
    8.4
    /
    10
    Cleanliness8.6
    Facilities8.2
    Location8.7
    Room comfort and quality10.0
    Service8.2
    Value for money8.2
    Rating
    9+ Exceptional (65)
    8-9 Excellent (20)
    7-8 Very Good (21)
    6-7 Good (5)
    <6 Below Expectation (24)
    Time of the year
    Mar - May (43)
    Jun - Aug (41)
    Sep - Nov (20)
    Dec - Feb (31)
    All guests (294)
    All room types
    All languages
    Showing 135 verified guest comments
    12345
    10.0
    Exceptional
    Showkat from Bangladesh
    Family with young children
    Deluxe 1 King Bed
    Stayed 3 nights in May 2019

    Excellent services, well decorated big room, one minute walking distance to Haram ”

    Best property I have ever visited, well behaved serviced from stuffs and house keeping. Appreciate the service of daily basis follow up call if you need anything. Would like to visit the property again and again.

    Reviewed May 20, 2019

    Dear Showkat, Firstly we would like to thank you for choosing our ZamZam Pullman Madina hotel for your holidays in Madina and for the review you shared, all of your kind words about your stay with us are great to hear. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

    Responded May 21, 2019
    Pullman Zamzam Madina
    7.6
    Very good
    Nur from Malaysia
    Couple
    Classic Room
    Stayed 3 nights in February 2019

    Poor services, I am frustrated customer.”

    Im expected the tiptop services from Zam Zam Pullman from the beginning, but sadly to tell that im frustrated with the services. I ve requested for an early check in as im a pregnant lady need a good rest. But after 3 an half hour i managed to get the room. Me & my husband entered the room we ve found that the bathroom is so dirty. Urine found on the floor and on the toilet bowl. And there were some blood stained found on the sink and the floor near to the bin too. I ve to clean all those dirts on my own. There were no bath towels and bathroom slippers too. Everything were so messed up. We ve tried to call for assisstance up to 5x calls, but unfortunately upon Maghrib prayer only the staff came and distributed us all the needs. I ve stay in Zam Zam Pullman Mecca too, but their services were superb! But unlike in Madinah, im super frustrated with the poor services & poor hygiene.

    Reviewed February 19, 2019

    Dear Nur, Thank you for taking the time to tell us about your experience at the ZamZam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept our sincere apology and we appreciate the sharing of your concerns, and it is our hope that you give us the opportunity to better serve you in the near future.

    Responded February 21, 2019
    Pullman Zamzam Madina
    10.0
    Exceptional
    Showkat from Bangladesh
    Family with young children
    Deluxe 1 King Bed
    Stayed 1 night in May 2019

    Well decorated room, one minute walking distance from Haram, yummy food restaurant ”

    Best property ever visited, well manner behave and service of various tram. Appreciate and recommend the daily basis follow up call service.

    Reviewed May 20, 2019

    Dear Showkat, Thank you very much for the positive comment. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.

    Responded May 21, 2019
    Pullman Zamzam Madina
    8.8
    Excellent
    Nasra from Oman
    Group
    Superior room, 1 King size bed
    Stayed 1 night in July 2016

    Its a jewel, just loved it but have some reservation ”

    I loved the hotel. The building, location, the room, the decor, the bed, the pillows, the food all were superb. Loved the size of the room. Location for man its perfect its just 5 minutes walk to the mosque unfortunately for women it could take you upto 15 minutes walk to reach female side of the prophets masjid.All in all its a beautiful hotel, however i was not happy with few things. 1, checking in took ages. We came from umra tired exhorted fasting that was the last thing i would like to see slow staff. Personally, I think the staff on the front desk need to be trained more to be able to cope with peak times. 2, I requested for iron first time didn't get it. Had to call again and then the staff send it over. 3,the worst part which I didn't like we had suhur and iftar and asked the restaurant to put the bill under our room. Unfortunately they didn't. This was to me a very unproffessional step. I had to tell the check out guys that i need to pay. He checked and told me nothing is mentioned. Yet I insisted on paying and paid. 4, the door cards so sensitive within few hours of checking in the cards were not functioning. When i asked the cleaners they called their leader to help me out unfortunately he was so rude and unpleasant on helping me. 5, Ac had a problem it didn't work well the room was hot i called someone came in God only knows what he pressed yet the ac didnot function well. I was annoyed never called again.6, no tooth brush in our bathrooms.7, nothing to keep on my door to stop the staff from disturbing us. 8, the hotel must look into the way the toilets are cleaned. Yet all these points i would highly recommend that you stay here its a beautiful hotel. Few things happen here and there but that should not stop you from staying here. Its s jewel.

    Reviewed July 03, 2016

    Dear Nasra, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to seeing you again soon. Sincerely,

    Responded March 27, 2018
    Pullman Zamzam Madina
    8.4
    Excellent
    Mohammad from Bangladesh
    Family with young children
    Classic Triple Room with View
    Stayed 5 nights in January 2019

    Very good choice if you don't have elderly people ”

    This is a wonderful hotel in a wonderful location. The only problem the distance from haram particularly for women. The other problem we found is as we have taken two rooms and rooms were given in two different floors. Now without card it is not possible to go from one floor to other floor. It was a very inconvenient matter for us.

    Reviewed January 13, 2019

    Dear Mohammad, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In regards to the ladies gate issue, we would like to take the opportunity to inform you that the Ladies Shuttle Bus service is available at the hotel for the 5 prayers and the 2 visits. We look forward to seeing you again soon. Sincerely,

    Responded January 13, 2019
    Pullman Zamzam Madina
    9.6
    Exceptional
    Muhammad from United States
    Couple
    Classic room 2 single beds
    Stayed 8 nights in May 2018

    Truly 5 star hotel”

    Best in Madinah

    Reviewed January 28, 2019

    Dear Muhammad, Thank you for your great feedback and this gives us a pleasure of encouragement to do more better services to all our valuable guests.

    Responded February 18, 2019
    Pullman Zamzam Madina
    4.4
    Tariq from United Kingdom
    Couple
    Classic Room
    Stayed 3 nights in February 2019

    Acceptable”

    Very bad management. Provided us very dark room very claustrophobic .my wife suffers from vertigo nd felt very sick 🤒 we requested them to Chang our room they promised will change tomorrow then completely ignored us and when I reminded them the manager said go to your room I will get in touch with you. Then nobody turned up . Hygiene was not very good. Service was not good at all. We were quite frustrated .we felt that we are staying for three nights therefore they treated us badly not professionally. We were put off by their service and attitude therefore I will not recommend for anyone neither I will go back again to same hotel 🏨

    Reviewed March 12, 2019

    Dear Tariq, We are very sorry that your experience did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our sincere apology and we appreciate the sharing of your concerns, and it is our hope that you give us the opportunity to better serve you in the near future.

    Responded March 17, 2019
    Pullman Zamzam Madina
    8.8
    Excellent
    Nahid from Bangladesh
    Couple
    Classic Room
    Stayed 3 nights in June 2019

    House keeper need to more active.”

    Good Environment.Breakfast taste is not good than other pullmen food.

    Reviewed June 19, 2019

    Dear Nahid, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to seeing you again soon. Sincerely,

    Responded June 23, 2019
    Pullman Zamzam Madina
    8.0
    Excellent
    khanafee from Singapore
    Couple
    Classic room 2 single beds
    Stayed 10 nights in May 2019

    Very good”

    The staff are very friendly and helpful. The room need maintenance.

    Reviewed June 12, 2019

    Dear Khanafee, Thank you very much for the positive comment. It’s always encouraging when customers acknowledge the good work of our team. Please rest assured that your comment regarding the Room Maintenance will be taken into our consideration. We look forward to seeing you again soon.

    Responded June 17, 2019
    Pullman Zamzam Madina
    9.2
    Exceptional
    Ayman from Saudi Arabia
    Couple
    Superior Room 2 single Beds
    Stayed 1 night in April 2019

    This the third time I have been in this hotel, excellent hotel rooms are big, staffs are helpful. ”

    They upgraded my room for free. But they need to change the bed mattress & bellow not very comfortable. Otherwise everything was fine.

    Reviewed May 01, 2019

    Dear Ayman, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to seeing you again soon. Sincerely,

    Responded May 01, 2019
    Pullman Zamzam Madina
    8.8
    Excellent
    Abdulla from Bahrain
    Family with teens
    Classic Triple Room with View
    Stayed 3 nights in January 2019

    Nice”

    Nice and clean hotel Value for mony Near to the mosque

    Reviewed January 19, 2019

    Dear Abdullah, Thank you for your great feedback and this gives us a pleasure of encouragement to do more better services to all our valuable guests.

    Responded February 18, 2019
    Pullman Zamzam Madina
    7.2
    Very good
    rio from Indonesia
    Couple
    Classic room 2 single beds
    Stayed 1 night in August 2017

    Great location”

    The hotel is located near Raudah (most important place in Masjidil Nabawi) First reception officer was helpful and managed to serve us before check-in time, it was an unexpected kindness. However, second officer was rude with insisted for me to show our wife passport, which took me by surprise, why the hotel required for such documentation, as a Haji I was offended. nonetheless, as he saw my booking from Agoda and he let me to check in without my wife ID. Regardless, it was great hotel to stay in

    Reviewed September 20, 2017

    Dear Rio, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to seeing you again soon. Sincerely,

    Responded March 27, 2018
    Pullman Zamzam Madina
    9.6
    Exceptional
    AZIZUR from Pakistan
    Family with young children
    Classic Room
    Stayed 6 nights in July 2017

    staff at front desk are courteous and kind. very co-operative to give early check in. we arrived from a long drive from Dammam and reached around 11am but we were given the room and so my wife and 5-Y”

    we would always like to stay in this hotel as we are staying since last 03-Yrs. our family friends are also staying in this hotel on our recommendation and they are very happy with the services and the location. House keeping staff is very co-operative though take sometime to respond but all in all they are efficient in rendering their services. Keep it up Pullman !!!

    Reviewed August 05, 2017

    Dear Guest, Thank you very much for the positive comment. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.

    Responded March 27, 2018
    Pullman Zamzam Madina
    2.4
    Fahad from Saudi Arabia
    Family with young children
    Junior Suite 1 King Bed
    Stayed 3 nights in June 2017

    Very Bad experience, and the hotel Management are not professional as they wanted to get the advantage of the customer to enforce him to pay more money! ”

    i don't recommend this hotel for anyone as i had personally as well as a lot of the customers at the time i was there very bad experience during the check -in, room facility & cleanliness are very bad stain every where toilet hose damaged refrigerate is not working properly Food is not good a 2 star hotel will have a better breakfast in the roof top where its very hot and cooking smell is unconformable

    Reviewed July 02, 2017

    Dear Fahad, Thank you for taking the time to tell us about your experience at the ZamZam Pullman Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept our sincere apology and we appreciate the sharing of your concerns, and it is our hope that you give us the opportunity to better serve you in the near future.

    Responded March 27, 2018
    Pullman Zamzam Madina
    10.0
    Exceptional
    Corey from United States
    Couple
    Superior room, 1 King size bed
    Stayed 3 nights in April 2016

    Great stuff! ”

    Me and my wife made umrah and our group had put us in the Harmony hotel. It was very subpar to say the least. So we booked this room and was very much pleased from the moment we walked in. The smell, the doorman and facilities was wonderful. We had a king bed and the room was very spacious. I plan to stay again upon my return in sha Allah.

    Reviewed April 17, 2016

    Dear Corey, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

    Responded March 27, 2018
    Pullman Zamzam Madina
    6.4
    Good
    Asif
    Group
    Classic Triple Room with View
    Stayed 7 nights in November 2018

    Bad service ”

    Cons We had to keep asking for our room to be cleaned some days it took two days for them to respond. Hotel location is good close to door number one. The staff are ok for service. The hotel is fairly clean. They say it’s a five star more like four star

    Reviewed December 06, 2018

    Dear Asif, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to seeing you again soon. Sincerely,

    Responded December 06, 2018
    Pullman Zamzam Madina
    5.2
    Mohammed from Saudi Arabia
    Family with young children
    Executive Suite City View
    Stayed 1 night in November 2018

    Bad staff and not same option i was ordered ”

    The room is good but not same view and option and when i tolled the stuff change my room they tell me white tell 6 o’clock and after that i waite tell 10;30 to change my room ,, i lost my time there because the bad stuff ..

    Reviewed November 11, 2018

    Dear Mohammed, We are very sorry that your experience did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our sincere apology and we appreciate the sharing of your concerns, and it is our hope that you give us the opportunity to better serve you in the near future. For further assistance and elaboration of your mentioned issue, please do not hesitate to contact us in order for us to better serve you.

    Responded November 12, 2018
    Pullman Zamzam Madina
    8.4
    Excellent
    mahmood from Oman
    Business traveler
    Stayed 3 nights in February 2019

    It was good ”

    Evening was amazing thank a lot

    Reviewed February 17, 2019

    Dear Mahmood, Thank you for your great feedback and this gives us a pleasure of encouragement to do more better services to all our valuable guests.

    Responded February 18, 2019
    Pullman Zamzam Madina
    6.8
    Good
    Abdulrahman from Saudi Arabia
    Group
    Classic room 2 single beds
    Stayed 2 nights in November 2018

    Good but!!”

    Very good location, friendly staff. A lot of miss management & time wasting during check in

    Reviewed November 26, 2018

    Dear Abdulrahman, Thank you very much for the positive comment. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.

    Responded November 27, 2018
    Pullman Zamzam Madina
    10.0
    Exceptional
    Ismail from United Kingdom
    Couple
    Superior room, 1 King size bed
    Stayed 5 nights in May 2018

    Nice hotel with good location ”

    Pros everything good Cons cannot hear azan in hotel Also please add some Pakistani dishes in sahoor

    Reviewed June 05, 2018

    Dear Ismail, We very much appreciate your comments regarding your stay at ZamZam Pullman Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we are very sorry for the inconveniences you faced during your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We look forward to seeing you again soon. Sincerely,

    Responded June 05, 2018
    Pullman Zamzam Madina
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    Pullman Zamzam Madina
    |Excellent 8.4
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Green Dome
    • SAPTCO Bus Station Medina is within 1.43 km