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Very good7.4
Based on 372 reviews
Puncak Pass Resort
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Lobby
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Swimming pool
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7.4 Very good guest rating
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"Good food but good people good for relaxation"

FaridaAustralia
Bathroom
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8.6 Excellent location
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8.6Location
  • Free Wi-Fi in all rooms

  • Sauna

  • Daily housekeeping

  • Balcony/terrace

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Room choices
Family Suite
...
  • Mountain view
  • 20 m²
  • 3 double beds
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Superior
...
  • Mountain view
  • 36 m²
  • 2 single beds
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Suite
...
  • Mountain view
  • Shower
  • 1 double bed
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Junior Suite
...
  • Garden view
  • 63 m²
  • 2 single beds
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Heritage Suite
...
  • Mountain view
  • 20 m²
  • 2 single beds and 1 double ...
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Executive Deluxe
...
  • Mountain view
  • 35 m²
  • 2 single beds
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Family Deluxe
...
  • Mountain view
  • 35 m²
  • 2 single beds
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Studio Suite
...
  • Mountain view
  • 20 m²
  • 2 single beds and 1 double ...
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Deluxe
...
  • Mountain view
  • 36 m²
  • 2 single beds
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Executive Suite
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  • Garden view
  • 24 m²
  • 1 queen bed
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Verified traveler reviews

Agoda Reviews (372)
Booking.com Reviews (219)

3.1

Filter by traveler type:
Very good
  • Cleanliness 7.2
  • Facilities 6.6
  • Location 8.6
  • Room comfort and quality 7.1
  • Service 7.5
  • Value for money 6.8
  • Food and dining 7.0
Very good
  • Cleanliness 7.5
  • Location 8.0
  • Room comfort and quality 7.0
  • Service 7.5
  • Value for money 7.5
  • Food and dining 7.0
Very good
  • Cleanliness 7.5
  • Facilities 7.0
  • Location 8.6
  • Room comfort and quality 7.2
  • Service 7.7
  • Value for money 7.0
  • Food and dining 7.0
Very good
  • Cleanliness 7.2
  • Facilities 6.0
  • Location 8.2
  • Room comfort and quality 7.1
  • Service 7.4
  • Value for money 6.7
  • Food and dining 6.9
Very good
  • Cleanliness 6.8
  • Facilities 6.4
  • Location 8.6
  • Room comfort and quality 6.9
  • Service 7.6
  • Value for money 6.6
  • Food and dining 6.9
Very good
  • Cleanliness 7.5
  • Facilities 6.7
  • Location 8.7
  • Room comfort and quality 7.3
  • Service 7.2
  • Value for money 7.1
  • Food and dining 7.0
Very good
  • Cleanliness 7.1
  • Facilities 5.8
  • Location 8.3
  • Room comfort and quality 7.8
  • Service 7.5
  • Value for money 7.4
  • Food and dining 7.8
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Room type
  • Superior
  • Deluxe
  • Executive Deluxe
  • Family Deluxe
  • Family Suite
  • Heritage Suite
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Showing 340 verified written reviews
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9.6
Farida from Australia
Couple
Superior
Stayed 1 night in June 2017
A nature of mountain resort”
Good food but good people good for relaxation
Reviewed June 14, 2017
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7.2
Roop from India
Family with young children
Executive Deluxe
Stayed 2 nights in April 2017
Good Place to stay ”
Friendly staff and clean room. Beautiful surroundings. Room service is slow though.
Reviewed May 31, 2017
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9.2
Nadya from Indonesia
Family with teens
Superior
Stayed 1 night in May 2017
Pleasant experience.”
Nice staffs, clean environment and their super-delicious meals.
Reviewed May 30, 2017
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4.4
Agus from Indonesia
Couple
Deluxe
Stayed 1 night in April 2017
hotel with nice location & view, but need a lot improvement for the hotel room (to old)”
hotel with nice location & view, but need a lot improvement for the hotel room (to old)
Reviewed May 09, 2017
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8.0
Rehana from Singapore
Family with young children
Junior Suite
Stayed 2 nights in January 2017
Peaceful...”
Hi, Im from Singapore...This is our 1st time to Puncak Pass Resort with my family, we book Junior Suite for 2 nights, we get the higher level room with unblock view balcony...The place is extremely awesome and so peaceful, we had a great time there with awesome cold weather and nice food at the restaurant... Highly recommend for couples who which to have their own private and peaceful time together... One thing that I dislike is the Spa area, we when there planning to book a spa package for ourself, but after a long walk from the main lobby down to the spa area... we waited for at least 20 min, calling the staff hoping someone can attend to us, but to our disappointed theres no one there and the place is so eerie... beside from that the rest of the other area was a great one...the hotel management should consider to open some entertainment area for the guest, maybe like live band area or maybe karaoke rooms...its help the guest to enjoy more when they do a booking there... The staff there I can say most of them is so friendly and helpful...Last but no least, after all the experiences I will surely return back to this hotel for another staycation soon...
Reviewed April 17, 2017
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4.0
Ruby from Indonesia
Family with young children
Superior
Stayed 2 nights in April 2017
Pool cant use, breakfast so so, ”
To near to road side midnight to noisy, environtment good esp the mountain view....
Reviewed April 06, 2017
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5.6
Sherly from Indonesia
Family with young children
Deluxe
Stayed 1 night in March 2017
Oldstyle Hotel with best View and air”
+ I have try so many hotels at Puncak but at Puncak Pass Resort you will find the best air and fog almost all day. + also they have a best breakfast. With the atmosphere of fog, you can sip a glass of hot coffe milk and you can have smoke out from your mouth. Breakfast type are not so many. But they have a great taste. - old style hotel - cleanliness
Reviewed April 02, 2017
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8.4
alex from Indonesia
Family with young children
Deluxe
Stayed 1 night in March 2017
great view with fresh n clean air”
this was our 2nd stay at Puncak Pass Resort. Get very attached with its great mountain n pine forest view. Very nice staffs. Need improvement on the variety of facilities. looking forward for our third time. thx Puncak pass for giving us great memories.
Reviewed March 28, 2017
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7.6
karina from Indonesia
Family with young children
Superior
Stayed 1 night in March 2017
Very good”
everythings was excellent , thank you ...
Reviewed March 23, 2017
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8.4
Dayana from Singapore
Family with young children
Deluxe
Stayed 2 nights in March 2017
Beautiful surroundings”
We booked 3 deluxe rooms next to each other. The fireplace is definitely something nice to have when it's 14°C at night. Beautiful grounds and good spread of breakfast. Resort is almost at the peak. However, the toilets have old fittings inside. Though it is clean, it should be removed completely. Basic toiletries provided but no hair dryer or iron board. It is also ridiculous that we have to pay for additional bath towel or bedroom slippers upon request. Wood is only provided on 1st night for fireplace. They gave us a 30mins spa coupon but it is way too far down; too much of a hassle. Suggest to buy drinks and snacks 1st from the minimart before heading back to resort. Be mindful that roads closed for ~2hrs on the way up, making it one way traffic on weekends. Still, a beautiful place to stay. I would come back again.
Reviewed March 18, 2017
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