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Puteri Gunung Hotel
Puteri Gunung Hotel
Puteri Gunung Hotel
Puteri Gunung Hotel
Puteri Gunung Hotel
Puteri Gunung Hotel
Puteri Gunung Hotel

Removed from saved list

7.8

Very good

885 reviews

885 reviews

View9
Breakfast8
Housekeeping7

Nice for staycation

Christian
- Apr 30, 2022
See map

8.4

Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
Dusun Bambu Family Leisure Park 6.0 km
Sari Ater Hot Spring 8.4 km
Rumah Mode Factory Outlet 8.7 km
Ciater natural hot spring 8.7 km
Paris Van Java 9.5 km
Geology Museum 10.1 km
Gedung Sate 10.3 km
Braga Street 12.1 km
Bandung Grand Mosque 12.7 km
Trans Studio Bandung 12.8 km
Nearby landmarks
De' Ranch 580 m
Putri Mountain 730 m
De Ranch - Lembang 730 m
Posyandu Melati RW 05 Cibogo 890 m
Junghun Nature Reserve 950 m
Apotek Pratama 1.1 km
Delman 1.1 km
Bidan Halimah 1.1 km
Posyandu 1.1 km
Puskesmas Lembang 1.1 km
2021

Puteri Gunung Hotel

Jalan Raya Tangkuban Perahu KM 16-17, Lembang, Bandung, Indonesia, 40391 - See map

Get the added peace of mind that comes with Indonesia Care, when you book a stay here. Conveniently situated in the Lembang part of Bandung, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Trans Studio Bandung. Rated with 4 stars, this high-quality property provides guests with access to restaurant and outdoor pool on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Daily housekeeping

Bar

Garden

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Eco & Adventure
Horseback riding
Workout and Leisure
Swimming pool [outdoor]

Facilities

Airport transfer

Car park

Shuttle service

Front desk [24-hour]

Luggage storage

Swimming pool [outdoor]

Kids club

Bar

This property is in high demand!

17 travelers have booked today.

Value for money7.6
Distance to city center10 km
Location rating8.4
Nearest airportHusein Sastranegara International Airport (BDO)
Distance to airport11.7 km

Rooms available at Puteri Gunung Hotel

Grand Deluxe Twin Beds
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Superior Terrace
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Penthouse
...
  • Room size: 160 m²/1722 ft²
  • Non-smoking
Enter dates to see prices
Superior Room
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Garden Room
...
  • Room size: 36 m²/388 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Deluxe Garden Twin
...
  • Room size: 34 m²/366 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Suite Room
...
  • Room size: 64 m²/689 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices
Family Suite
...
  • Room size: 70 m²/753 ft²
  • Garden view
  • 1 queen bed & 2 single beds
Enter dates to see prices
Superior Flat Room
...
  • Room size: 38 m²/409 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Grand Deluxe Room
...
  • Room size: 37 m²/398 ft²
  • Shower
  • 2 single beds
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Puteri Gunung Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Puteri Gunung Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Puteri Gunung Hotel?

Puteri Gunung Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Puteri Gunung Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Puteri Gunung Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Bandung with private transportation, the resort can arrange car rental for you.

Is breakfast offered at Puteri Gunung Hotel?

Wake up to a great buffet breakfast at Puteri Gunung Hotel. Adults can enjoy breakfast offered with an additional charge of 121000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Puteri Gunung Hotel?

Puteri Gunung Hotel features 2 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Puteri Gunung Hotel?

Puteri Gunung Hotel does permit smoking in some areas and is not 100% smoke-free.

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Explore the neighborhood

What people love about Puteri Gunung Hotel

  • 10

    Exceptional

    "Nice for staycation"

    Christian

    |

    April 30, 2022

  • 9.2

    Exceptional

    ", with amazing pines backyard ( so i can walk around )."

    Thomson

    |

    April 1, 2022

  • 9.2

    Exceptional
    Location

    "The location is great ."

    Thomson

    |

    April 1, 2022

Property ranking|Compared to 1,732 Bandung properties
See all rankings
Room size
60 sqm.
Room comfort score
6.7/10
Location score
8.4/10
Service score
8.1/10
Bigger than
97
%
of Bandung properties
Better than
88
%
of Bandung properties
Better than
87
%
of Bandung properties
Better than
85
%
of Bandung properties
Overall rating:

7.8

Very good
875 reviews
Cleanliness
7.4
Facilities
7.8
Location
8.4
Read all reviews >
What travelers say they love:
Nice place n very comfortable room.
Widodo from Indonesia
Couple
More about Puteri Gunung Hotel

More about Puteri Gunung Hotel

Puteri Gunung Hotel

Maximize your Bandung adventure with a stay at Puteri Gunung Hotel. Your vacation just took an exciting turn at Puteri Gunung Hotel -- only 12.6 km from the popular Trans Studio Bandung and perfect for thrill-seekers!
The superior services and facilities offered at Puteri Gunung Hotel will make for a memorable stay. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Bandung can be assisted with car hire and shuttle services available. Parking is provided for guests by the resort.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. While lodging at this wonderful resort, a charming and cozy on-site fireplace will keep you warm on cold days and nights. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Puteri Gunung Hotel. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Puteri Gunung Hotel. To enhance your stay, some rooms at the resort come with linen service. The specially-designed rooms at Puteri Gunung Hotel offer a layout option like a balcony or terrace. The resort's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Puteri Gunung Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the resort with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the resort. Regardless of any dietary restrictions you may have, you'll eat well at Puteri Gunung Hotel which has a selection of halal options.
Once there, be sure to check out bar for some in-house nighttime fun.
Puteri Gunung Hotel promises you a fun-packed holiday with a variety of activities and facilities. The resort's on-site pool invites you every day for a cooling dip or a few refreshing laps. Stay wet and wild with fun family water activities like fishing. Stay active in holiday style with sporty activities including horse riding.
You can find a perfect memento of your trip, or grab some simple travel supplies at the souvenir shops.


Around the property

Venture outside Puteri Gunung Hotel and explore Bandung during your stay. Your journey through Bandung can be completed with a short shopping stop at Rumah Mode Factory Outlet located 8.6 km away. Learn about the city's art history with a day at Geology Museum located 9.9 km away, where you can see collections by famous artists.


Reasons to stay here

This resort's facilities score higher than 89% of accommodations in the city.
Verified reviews for this resort's food and dining options score it better than 94% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 87% of the city's other options.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Breakfast

15 mentions

Swimming Pool

10 mentions

Food & Dining

8 mentions

Housekeeping

6 mentions

Languages spoken

  • English
  • Indonesian

Internet access

  • Free Wi-Fi in all rooms!

Things to do, ways to relax

  • Fishing
  • Garden
  • Horseback riding
  • Swimming pool [outdoor]

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoking area

For the kids

  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Rental car
  • Shuttle service
Food and dining
Breakfast options
  • American
  • Asian
  • Buffet
Location
Jalan Raya Tangkuban Perahu KM 16-17, Lembang, Bandung, Indonesia, 40391
Excellent
Location

8.4

Airports

  • Husein Sastranegara International Airport (BDO)
    11.7 km
  • Kertajati Intl Airport (KJT)
    61.1 km

Public transportation

  • Cicaheum Bus Terminal
    10.6 km
  • Bandung Train Station
    11.9 km

Hospital or clinic

  • Posyandu Melati RW 05 Cibogo
    890 m

Shopping

  • Rumah Mode Factory Outlet
    8.7 km

Cash withdrawal

  • ATM
    770 m
What's nearby

Popular landmarks

  • Dusun Bambu Family Leisure Park
    6.0 km
  • Sari Ater Hot Spring
    8.4 km
  • Rumah Mode Factory Outlet
    8.7 km
  • Ciater natural hot spring
    8.7 km
  • Paris Van Java
    9.5 km
  • Geology Museum
    10.1 km
  • Gedung Sate
    10.3 km
  • Braga Street
    12.1 km
  • Bandung Grand Mosque
    12.7 km
  • Trans Studio Bandung
    12.8 km

Nearby landmarks

  • De' Ranch
    580 m
  • Putri Mountain
    730 m
  • De Ranch - Lembang
    730 m
  • Posyandu Melati RW 05 Cibogo
    890 m
  • Junghun Nature Reserve
    950 m
  • Apotek Pratama
    1.1 km
  • Delman
    1.1 km
  • Bidan Halimah
    1.1 km
  • Posyandu
    1.1 km
  • Puskesmas Lembang
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 4-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Distance from city center10 km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)121000 IDR

The property

  • Number of floors2
  • Number of restaurants2
  • Number of rooms 128
  • Room voltage220
  • Year property opened1990
  • Most recent renovation2010
Property announcements

Hot water provided based on schedule every: Weekday 05:00 AM - 09:00 AM, 04:00 PM - 09:00 PM and Weekend 05:00 AM - 10:00 AM, 04:00 PM - 09:00 PM. Kindly contact the property for further details.

The Restaurant and Room Service available every weekday from 07:00 AM to 02:00 PM and Weekend from 07:00 AM to 10:00 PM. Please contact the property for further details.

Reviews of Puteri Gunung Hotel from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.4
Facilities7.8
Location8.4
Room comfort and quality6.7
Service8.1
Value for money7.6
High score for Bandung
Rating
9+ Exceptional (146)
8-9 Excellent (66)
7-8 Very Good (129)
6-7 Good (69)
<6 Below Expectation (116)
Time of the year
Mar - May (118)
Jun - Aug (133)
Sep - Nov (105)
Dec - Feb (170)
All guests (875)
All room types
All languages

Show reviews that mention 

Showing 526 verified guest comments
12345
9.7
Exceptional
nor from Singapore
Family with teens
Grand Deluxe Twin Beds
Stayed 2 nights in December 2015

Peace.Serene.Friendly Staffs.”

The surroundings, food and staffs.

We LOVE it here. Everything was perfect. From check in to check out! Good at Bale Bale was delicious. Staffs were very helpful and friendly. We couldn't work out water heater and called for housekeeping. In lesser than 5 mins, the maintain E guy came and showed us what we should do. They were quick to rectify problems pertaining to our rooms. We booked 2rooms. Everything was great here. We had peaceful nights and lovely days there. This is a place where I will come back with my bigger family members. Thank you for a great time, Puteri Gunung Hotel! We loved it there!

Reviewed December 26, 2015

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
9.2
Exceptional
Stefanus from Indonesia
Family with young children
Grand Deluxe Twin Beds
Stayed 2 nights in June 2017

Willing to go back”

Stayed for 3 days 2 nights at Idul Fitri 2017. I really enjoyed alot and it become one of my best holiday experience. The weather is really good (chill mountain weather especially in morning), no need for AC, food are good cause we often ordered food from hotel due to Lembang traffic, staff are very welcome, room big enough. OVERALL I LOVE TO STAYED IN PUTERI GUNUNG AND WILLING TO GO BACK AGAIN

Reviewed June 29, 2017

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
8.0
Excellent
karen from Indonesia
Couple
Grand Deluxe Twin Beds
Stayed 2 nights in March 2018

Recommended Place ”

Kamar di Puteri Gunung Hotel luas dan sesuai dengan request large bed & view hutan, kamar diupgrade dari Deluxe Twin Bed ke Deluxe Large Bed, tanpa extra charge. Staf hotel ramah dan sigap membantu. Area hotel luas banget dan mengakomodir kebutuhan entertaint anak maupun dewasa. Udaranya sejuk walaupun tanpa AC. Lokasi favorit green house dan swimming pool. Sedikit saran jalan menuju tempat rusa agak licin. Siaran TVnya memakai provider berlangganan yang kurang bagus sehingga buram. Secara keseluruhan bagus dan berkesan.

Reviewed April 03, 2018

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
9.3
Exceptional
Denise from France
Couple
Superior Terrace
Stayed 1 night in September 2014

Very relaxing resort”

Rooms, gardens, food

Puteri Gunung was a wonderful surprise, we would love to go back and spend more time. Everything is delightful except the traffic on the way and unfortunately the unreliable wifi.

Reviewed November 07, 2014

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
10.0
Exceptional
Lidya from Indonesia
Couple
Grand Deluxe Twin Beds
Stayed 1 night in March 2012

Great location”

Location

love the location, love the room. overall we are very satisfied staying in puteri gunung hotel

Reviewed April 03, 2012

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
8.0
Excellent
MIKHA from Indonesia
Family with young children
Superior Room
Stayed 1 night in May 2019

Best place to stay”

Puteri gunung offer a good ambience, quiet hotel so we can stay calm... poorly i can't use the warm pool that time because of maintenance. over all i'll recomend putri gunung to other if the price keep low :)

Reviewed May 24, 2019

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
10.0
Exceptional
chaira from Indonesia
Family with teens
Grand Deluxe Twin Beds
Stayed 1 night in December 2019

Suitable for family vacation”

Really comfortable for family trip because it s more like a villa then a hotel which is really good. All the food is good with affordable price, so cool even without aircon, and so leafy, best hotel so far in Lembang

Reviewed January 07, 2020

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Warmest greeting from Puteri Gunung Hotel Thank you for sharing stunning review and we are honor to read the review title. All of Puteri Gunung Hotel team are very pleased to hear that we have successfully exceeded your expectations and you feel so enjoy and safe during your recent stay with us. Together with Puteri Gunung Hotel team, thank you for residing with us and we look forward to welcome you back to our hotel and once again provide you with another memorable, excellent and enriching meeting and holiday experience. Cordially, Management Puteri Gunung Hotel

Responded March 02, 2020
Puteri Gunung Hotel
9.6
Exceptional
Handojo from Indonesia
Family with young children
Superior Room
Stayed 2 nights in December 2017

Exceptional”

location is good.... its a nice n pleasant stay... i left my son's favourite watch in the room... the honest staff name (Herma) kept the watch for me.... Thank U Putri Gunung... Thank U Mr Herma....

Reviewed December 26, 2017

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
6.7
Good
Leo from Indonesia
Family with teens
Stayed 1 night in June 2012

Good hotel for leisure”

leisure

Puteri Gunung Hotel is considered good for leisure as it is located in mountain with a nice atmosphere. The quality of room need to be improved and need a better maintenance but on the other hand the surrounding area is good with nice panoramic views.

Reviewed July 05, 2012

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
7.2
Very good
Kuan from Indonesia
Family with young children
Stayed 2 nights in December 2017

old hotel ”

we went to putri gunung for long weekend. and we traveled with our 2.5yo daughter. the hotel is old. room was ok. hot water runs slow. and we ordered double bed but we gt twin bed. and they put it together and cover it with double bed bed sheets so it look like a queen bed. even the blanket was meant for twin bed. too short. we couldn't sleep coz it is really uncomfortable to sleep in between the bed esp my daughter. i called to change room the next day. they said there's no room left. 😣 restaurant staff was ok. i asled for highchair for my daughter. instead of helping us look for one, the staff quickly said oh we dont have any left. while my husband found 3! highchair on the corner of the room! thats jst simply lazy! food was ok. taste was good. they have horses in the hotel compound where kids can ride on it. (of coz have to pay 50k rupiah per 1 ride) the security guard very friendly! they are very helpful too. this plc is ok for short stay. but if u are looking for comfortable, clean and cozy. maybe this type of hotel is not the one.

Reviewed December 11, 2017

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Dear guest, Warm greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel, as that is not up to our normal standards. We will share these with our team for the review, so that we can continue to improve our services. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Cordially Management

Responded August 18, 2020
Puteri Gunung Hotel
8.0
Excellent
Vincent from Indonesia
Couple
Stayed 1 night in July 2012

Classic style hotel with old furnamEnt”

Quite far from noise, good environment, very cool hotel

My first time stay in puteri gunung, affordable promo price with facility

Reviewed July 26, 2012

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
6.3
Good
Sean from New Zealand
Family with teens
Grand Deluxe Twin Beds
Stayed 1 night in March 2016

Puteri Gunung Hotel”

Breakfast, scenary

We were grateful that the Puteri Gunung still had rooms available over the Easter weekend after a last minute booking. Unfortunately, the room only had single beds which didn't please my wife. The room was quite dusty and musty smelling when we arrived, but was duly cleaned when requested (and quickly too) and so we were happy with that. The room had lovely scenery looking out over trees. Breakfast was good, with a good selection of dishes to choose from at the buffet. Would stay here again.

Reviewed March 28, 2016

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
9.6
Exceptional
Fathulloh from Indonesia
Family with young children
Superior Room
Stayed 1 night in October 2020

Comfort Hotel”

Nice hotels, very confort to stay, near from center of Lembang, ful facility & excellence service

Reviewed October 31, 2020

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Dear Mr. Fathulloh, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Sincerely, Management Puteri Gunung Hotel

Responded October 31, 2020
Puteri Gunung Hotel
8.4
Excellent
Julia from Indonesia
Family with teens
Superior Terrace
Stayed 2 nights in September 2017

2 days of refreshment ”

First, I booked room with title "Terrace", please don't. When I first arrived, I felt uncomfortable with the room. The soggy smell made the room was spooky, even in the daylight. But I am very satisfied with the services. They offered me to change the room, I am very thankful for that. I got a new room, which was cleaner, fresher and clearly just had been cleaned up. The smell of newly washed sheet filled the room. For the hotel, you have to pay attention more to the room at terrace building, especially at the lower level. The rooms actually were nice, but perhaps you need to clean the area, it was very obvious that the area were rare to be visited by guests. The other facilities was great, beautiful garden in the hotel, and nice pool, family with children will enjoy staying here.

Reviewed September 05, 2017

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
8.4
Excellent
Irene from Indonesia
Family with teens
Grand Deluxe Twin Beds
Stayed 2 nights in July 2016

Highly Recommended Hotel”

Breakfast menus always very nice in here .. Staffs also really polite and give an excellent service .. So far this hotel will be our top choice during stay in Lembang.

Reviewed July 10, 2016

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
10.0
Exceptional
Adji from Indonesia
Couple
Superior Terrace
Stayed 1 night in November 2016

vacation”

great hospitality from the staff especially from sylvia and devy for reception and another girl from restaurant,i can't remember her name was very warm upon assist me. breakfast was great, nice pool and view. very recommended for leisure around bandung

Reviewed November 13, 2016

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
9.0
Exceptional
DAVID from Indonesia
Family with young children
Stayed 1 night in July 2012

a lovely garden”

sanctuary

We love this hotel, a largest garden in the lembang area

Reviewed August 08, 2012

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
10.0
Exceptional
Darrell from Singapore
Couple
Stayed 2 nights in July 2018

Exceptional”

short getaway up to the mountain. it's 10 minutes walk down to the town where you get lots of nice food and supermarket. it's very cooling at night and nice to sit by the poolside to experience the breeze. Very safe and easy to venture around the area. there's a big swimming pool and table tennis available. nice spread of buffet breakfast as well. a quiet hotel

Reviewed October 05, 2018

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
9.6
Exceptional
Rizky from Indonesia
Couple
Superior Terrace
Stayed 1 night in May 2017

Exceed expectation!”

I was upgraded from superior terrace to gand deluxe due to low season!! It's very spacious, clean, excellence service with a very nice view! I was quite demanding and ask to see the room before staying and they are happily showed us those rooms. DEFINITELY WILL STAY HERE, MY FAVOURITE HOTEL!

Reviewed May 13, 2017

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Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
6.7
Good
TjoeMauw from Australia
Family with teens
Stayed 1 night in February 2016

Overall we had 2 nights very pleasant stay.”

location remote mountain view, fresh air, garden view refereshing

We booked 2 standard rooms, on arrival were upgraded to grand deluxe Unfortunate no Wifi. No power point near the bed head. Had a chance to see the standard room, must say not impress at all, unpleasant smell. Luckily were upgraded to Grand deluxe same price on arrival by hotel management. During the stay we had a good time, the air is very refreshing away from Bandung noisy polluted city. However watch out plenty of mosquitoes out site. To keep the 4 star rating need to improve

Reviewed February 25, 2016

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Dear guest, Warm greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel, as that is not up to our normal standards. We will share these with our team for the review, so that we can continue to improve our services. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Cordially Management

Responded August 18, 2020
Puteri Gunung Hotel
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