7.7
Very good
/10
(582 reviews)See what guests said
Breakfast8
Housekeeping6
View5
See map
8.4

Excellent

Location rating score

Excellent location
Parking
Available
Popular landmarks
Dusun Bambu Family Leisure Park 5.95 km
Sari Ater Hot Spring 8.44 km
Rumah Mode Factory Outlet 8.66 km
Ciater natural hot spring 8.73 km
Paris Van Java 9.53 km
Geology Museum 10.05 km
Gedung Sate 10.28 km
Braga Street 12.09 km
Bandung Grand Mosque 12.71 km
Trans Studio Bandung 12.75 km
Nearby landmarks
De Ranch - Lembang 730 m
BBPP Lembang 1.21 km
Floating Market Lembang 1.54 km
Pertapaan Karmel OCD 1.69 km
Boscha Observatorium 2.03 km
Cimahi Waterfall 3.53 km
Maribaya Park 3.66 km
Bandung Treetop 3.94 km
Elephant Village 4.23 km
Wisata Kampung Cikidang 4.25 km
Puteri Gunung Hotel

"Area hotel luas banget dan mengakomodir kebutuhan entertaint anak maupun dewasa."

karen - April 3, 2018

Superior Terrace - Room plan Puteri Gunung Hotel
Lobby Puteri Gunung Hotel
Swimming pool [outdoor] Puteri Gunung Hotel
See all 34 photos
Removed from saved list

Puteri Gunung Hotel

Jalan Raya Tangkuban Perahu KM 16-17, Lembang, Bandung, Indonesia, 40391 - See map

This property is in high demand!

6 travelers have booked today.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Eco & Adventure
Horseback riding
Workout and Leisure
Swimming pool [outdoor]
What guests are saying:Read all 582 reviews
Exceptional reputation
Recommended by 83% of guests
Excellent service
8.0 rating for service
Very good facilities on premise
7.7 facilities on premise
Very good cleanliness
7.4 rating for cleanliness

Good location, hospitable staff, varied & good taste of breakfast, there is walking ground for just morning walk and breath the fresh air.

Ohana | October 31, 2019

The other facilities was great, beautiful garden in the hotel, and nice pool, family with children will enjoy staying here.

Julia | September 5, 2017

All the food is good with affordable price, so cool even without aircon, and so leafy, best hotel so far in Lembang

chaira | January 7, 2020

Really comfortable for family trip because it s more like a villa then a hotel which is really good.

chaira | January 7, 2020

It's 10 minutes walk down to the town where you get lots of nice food and supermarket.

Darrell | October 5, 2018

It's very cooling at night and nice to sit by the poolside to experience the breeze.

Darrell | October 5, 2018

  • Airport transfer

  • Sauna

  • Daily housekeeping

  • Bar

  • Garden

Your dates are popular among travelersPopular destination! Properties in Bandung are being booked every minute!
Value for money7.4
Distance to city center10 km
Location rating8.4
Nearest airportHusein Sastranegara International Airport (BDO)
Distance to airport11.7 km

Rooms available at Puteri Gunung Hotel

Grand Deluxe Twin Beds
Grand Deluxe Twin Beds
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Superior Terrace
Superior Terrace
...
  • Room size: 25 m²/269 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Family Suite
Family Suite
...
  • Room size: 70 m²/753 ft²
  • Garden view
  • 1 queen bed & 2 single beds
Enter dates to see prices
Superior Room
Superior Room
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Suite Room
Suite Room
...
  • Room size: 64 m²/689 ft²
  • Garden view
Enter dates to see prices
Deluxe Garden Twin
Deluxe Garden Twin
...
  • Room size: 34 m²/366 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Standard Room
Standard Room
...
  • Room size: 25 m²/269 ft²
  • Shower
Enter dates to see prices
Family Suite
Family Suite
...
  • Room size: 44 m²/474 ft²
Enter dates to see prices
Superior Flat
Superior Flat
...
  • Room size: 38 m²/409 ft²
Enter dates to see prices
Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Puteri Gunung Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Puteri Gunung Hotel?

Puteri Gunung Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Puteri Gunung Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Puteri Gunung Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Bandung with private transportation, the resort can arrange car rental for you.

What is the smoking policy at Puteri Gunung Hotel?

Puteri Gunung Hotel does permit smoking in some areas and is not 100% smoke-free.

See map
Explore the neighborhood

What people love about Puteri Gunung Hotel

  • 8.0
    Very good
    Spaciousness
    "Beautiful hotel with a spacious room, great service."

    MOHAMED | January 5, 2020

  • 10.0
    Exceptional
    Location
    "Very safe and easy to venture around the area."

    Darrell | October 5, 2018

  • 8.0
    Very good
    "It was a very nice place with good service."

    Wilson | June 2, 2019

Property ranking|Compared to 1,647 Bandung properties
See all rankings
Room size
45 sqm.
Location score
8.3/10
Service score
7.9/10
Room comfort score
6.7/10
Bigger than
96
%
of Bandung properties
Better than
89
%
of Bandung properties
Better than
86
%
of Bandung properties
Better than
86
%
of Bandung properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
7.7
Very good
582 reviews
Cleanliness
7.4
Facilities
7.7
Location
8.4
Read all reviews >
What travelers say they love:
Puteri gunung offer a good ambience, quiet hotel so we can s...
MIKHA from Indonesia
Family with young children
More about Puteri Gunung Hotel

More about Puteri Gunung Hotel

If what you're looking for is a conveniently located hotel in Bandung, look no further than Puteri Gunung Hotel. Situated only 10km from the city center, guest are well located to enjoy the town's attractions and activities. This modern hotel is in the vicinity of popular city attractions such as Lembang, De Ranch, and The Valley Cafe. The excellent service and superior facilities make for an unforgettable stay. Top features of the hotel include laundry service/dry cleaning, meeting facilities, a concierge, safety deposit boxes, and a coffee shop. Guests can choose from 128 rooms, all of which exude an atmosphere of total peace and harmony. Throughout the day, you can enjoy the relaxing atmosphere of the garden, sauna, outdoor pool, and spa. With an ideal location and facilities to match, Puteri Gunung Hotel hits the spot in many ways.

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Most talked about facilities

Breakfast
15 mentions
Swimming Pool
10 mentions
Food & Dining
8 mentions
Housekeeping
6 mentions

What they offer

8.0
Very good
"Nice and good hotel, will go back here again someday."

hendra | June 16, 2018

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian

Nearby restaurants

Indonesian cuisine
Indonesian cuisine
Batagor & Baso Cuanki
6.0 km Indonesian
Cafe D'Pakar Bandung
8.6 km Indonesian
American cuisine
American cuisine
Olympia Resto
1.4 km American, Indonesian, International
Calista Cafe
6.2 km American, European, Japanese
Upper East Cafe
6.3 km American, Asian, Cafe
Asian cuisine
Asian cuisine
Natural Resto and Strawberry Land
340 m Asian, Chinese, Fusion
Saung Ranggon
850 m Asian, Indonesian
Kana
1.9 km Asian, Indonesian

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

Show less

Some helpful facts

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Property announcements

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Reviews of Puteri Gunung Hotel from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.4
Facilities7.7
Location8.4
Room comfort and quality6.7
Service8.0
Value for money7.4
High score for Bandung
Rating
9+ Exceptional (90)
8-9 Excellent (45)
7-8 Very Good (105)
6-7 Good (58)
<6 Below Expectation (84)
Time of the year
Mar - May (68)
Jun - Aug (125)
Sep - Nov (84)
Dec - Feb (105)
Don't miss out!Popular destination! Properties in Bandung are being booked every minute!
All guests (582)
All room types
All languages

Show reviews that mention 

Showing 382 verified guest comments
12345
9.7
Exceptional
nor from Singapore
Family with teens
Grand Deluxe Twin Beds
Stayed 2 nights in December 2015

Peace.Serene.Friendly Staffs.”

The surroundings, food and staffs.

We LOVE it here. Everything was perfect. From check in to check out! Good at Bale Bale was delicious. Staffs were very helpful and friendly. We couldn't work out water heater and called for housekeeping. In lesser than 5 mins, the maintain E guy came and showed us what we should do. They were quick to rectify problems pertaining to our rooms. We booked 2rooms. Everything was great here. We had peaceful nights and lovely days there. This is a place where I will come back with my bigger family members. Thank you for a great time, Puteri Gunung Hotel! We loved it there!

Reviewed December 26, 2015

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
9.2
Exceptional
Stefanus from Indonesia
Family with young children
Grand Deluxe Twin Beds
Stayed 2 nights in June 2017

Willing to go back”

Stayed for 3 days 2 nights at Idul Fitri 2017. I really enjoyed alot and it become one of my best holiday experience. The weather is really good (chill mountain weather especially in morning), no need for AC, food are good cause we often ordered food from hotel due to Lembang traffic, staff are very welcome, room big enough. OVERALL I LOVE TO STAYED IN PUTERI GUNUNG AND WILLING TO GO BACK AGAIN

Reviewed June 29, 2017

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
8.0
Excellent
karen from Indonesia
Couple
Grand Deluxe Twin Beds
Stayed 2 nights in March 2018

Recommended Place ”

Kamar di Puteri Gunung Hotel luas dan sesuai dengan request large bed & view hutan, kamar diupgrade dari Deluxe Twin Bed ke Deluxe Large Bed, tanpa extra charge. Staf hotel ramah dan sigap membantu. Area hotel luas banget dan mengakomodir kebutuhan entertaint anak maupun dewasa. Udaranya sejuk walaupun tanpa AC. Lokasi favorit green house dan swimming pool. Sedikit saran jalan menuju tempat rusa agak licin. Siaran TVnya memakai provider berlangganan yang kurang bagus sehingga buram. Secara keseluruhan bagus dan berkesan.

Reviewed April 03, 2018

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
9.3
Exceptional
Denise from France
Couple
Superior Terrace
Stayed 1 night in September 2014

Very relaxing resort”

Rooms, gardens, food

Puteri Gunung was a wonderful surprise, we would love to go back and spend more time. Everything is delightful except the traffic on the way and unfortunately the unreliable wifi.

Reviewed November 07, 2014

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
10.0
Exceptional
Lidya from Indonesia
Couple
Grand Deluxe Twin Beds
Stayed 1 night in March 2012

Great location”

Location

love the location, love the room. overall we are very satisfied staying in puteri gunung hotel

Reviewed April 03, 2012

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
8.0
Excellent
MIKHA from Indonesia
Family with young children
Superior Room
Stayed 1 night in May 2019

Best place to stay”

Puteri gunung offer a good ambience, quiet hotel so we can stay calm... poorly i can't use the warm pool that time because of maintenance. over all i'll recomend putri gunung to other if the price keep low :)

Reviewed May 24, 2019

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
9.6
Exceptional
Handojo from Indonesia
Family with young children
Superior Room
Stayed 2 nights in December 2017

Exceptional”

location is good.... its a nice n pleasant stay... i left my son's favourite watch in the room... the honest staff name (Herma) kept the watch for me.... Thank U Putri Gunung... Thank U Mr Herma....

Reviewed December 26, 2017

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
6.7
Good
Leo from Indonesia
Family with teens
Stayed 1 night in June 2012

Good hotel for leisure”

leisure

Puteri Gunung Hotel is considered good for leisure as it is located in mountain with a nice atmosphere. The quality of room need to be improved and need a better maintenance but on the other hand the surrounding area is good with nice panoramic views.

Reviewed July 05, 2012

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
8.0
Excellent
Vincent from Indonesia
Couple
Stayed 1 night in July 2012

Classic style hotel with old furnamEnt”

Quite far from noise, good environment, very cool hotel

My first time stay in puteri gunung, affordable promo price with facility

Reviewed July 26, 2012

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
7.2
Very good
Kuan from Indonesia
Family with young children
Stayed 2 nights in December 2017

old hotel ”

we went to putri gunung for long weekend. and we traveled with our 2.5yo daughter. the hotel is old. room was ok. hot water runs slow. and we ordered double bed but we gt twin bed. and they put it together and cover it with double bed bed sheets so it look like a queen bed. even the blanket was meant for twin bed. too short. we couldn't sleep coz it is really uncomfortable to sleep in between the bed esp my daughter. i called to change room the next day. they said there's no room left. 😣 restaurant staff was ok. i asled for highchair for my daughter. instead of helping us look for one, the staff quickly said oh we dont have any left. while my husband found 3! highchair on the corner of the room! thats jst simply lazy! food was ok. taste was good. they have horses in the hotel compound where kids can ride on it. (of coz have to pay 50k rupiah per 1 ride) the security guard very friendly! they are very helpful too. this plc is ok for short stay. but if u are looking for comfortable, clean and cozy. maybe this type of hotel is not the one.

Reviewed December 11, 2017

Dear guest, Warm greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel, as that is not up to our normal standards. We will share these with our team for the review, so that we can continue to improve our services. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Cordially Management

Responded August 18, 2020
Puteri Gunung Hotel
6.3
Good
Sean from New Zealand
Family with teens
Grand Deluxe Twin Beds
Stayed 1 night in March 2016

Puteri Gunung Hotel”

Breakfast, scenary

We were grateful that the Puteri Gunung still had rooms available over the Easter weekend after a last minute booking. Unfortunately, the room only had single beds which didn't please my wife. The room was quite dusty and musty smelling when we arrived, but was duly cleaned when requested (and quickly too) and so we were happy with that. The room had lovely scenery looking out over trees. Breakfast was good, with a good selection of dishes to choose from at the buffet. Would stay here again.

Reviewed March 28, 2016

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
10.0
Exceptional
Adji from Indonesia
Couple
Superior Terrace
Stayed 1 night in November 2016

vacation”

great hospitality from the staff especially from sylvia and devy for reception and another girl from restaurant,i can't remember her name was very warm upon assist me. breakfast was great, nice pool and view. very recommended for leisure around bandung

Reviewed November 13, 2016

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
8.4
Excellent
Irene from Indonesia
Family with teens
Grand Deluxe Twin Beds
Stayed 2 nights in July 2016

Highly Recommended Hotel”

Breakfast menus always very nice in here .. Staffs also really polite and give an excellent service .. So far this hotel will be our top choice during stay in Lembang.

Reviewed July 10, 2016

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
9.0
Exceptional
DAVID from Indonesia
Family with young children
Stayed 1 night in July 2012

a lovely garden”

sanctuary

We love this hotel, a largest garden in the lembang area

Reviewed August 08, 2012

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
8.4
Excellent
Julia from Indonesia
Family with teens
Superior Terrace
Stayed 2 nights in September 2017

2 days of refreshment ”

First, I booked room with title "Terrace", please don't. When I first arrived, I felt uncomfortable with the room. The soggy smell made the room was spooky, even in the daylight. But I am very satisfied with the services. They offered me to change the room, I am very thankful for that. I got a new room, which was cleaner, fresher and clearly just had been cleaned up. The smell of newly washed sheet filled the room. For the hotel, you have to pay attention more to the room at terrace building, especially at the lower level. The rooms actually were nice, but perhaps you need to clean the area, it was very obvious that the area were rare to be visited by guests. The other facilities was great, beautiful garden in the hotel, and nice pool, family with children will enjoy staying here.

Reviewed September 05, 2017

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
6.7
Good
TjoeMauw from Australia
Family with teens
Stayed 1 night in February 2016

Overall we had 2 nights very pleasant stay.”

location remote mountain view, fresh air, garden view refereshing

We booked 2 standard rooms, on arrival were upgraded to grand deluxe Unfortunate no Wifi. No power point near the bed head. Had a chance to see the standard room, must say not impress at all, unpleasant smell. Luckily were upgraded to Grand deluxe same price on arrival by hotel management. During the stay we had a good time, the air is very refreshing away from Bandung noisy polluted city. However watch out plenty of mosquitoes out site. To keep the 4 star rating need to improve

Reviewed February 25, 2016

Dear guest, Warm greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel, as that is not up to our normal standards. We will share these with our team for the review, so that we can continue to improve our services. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Cordially Management

Responded August 18, 2020
Puteri Gunung Hotel
9.6
Exceptional
Rizky from Indonesia
Couple
Superior Terrace
Stayed 1 night in May 2017

Exceed expectation!”

I was upgraded from superior terrace to gand deluxe due to low season!! It's very spacious, clean, excellence service with a very nice view! I was quite demanding and ask to see the room before staying and they are happily showed us those rooms. DEFINITELY WILL STAY HERE, MY FAVOURITE HOTEL!

Reviewed May 13, 2017

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
10.0
Exceptional
Darrell from Singapore
Couple
Stayed 2 nights in July 2018

Exceptional”

short getaway up to the mountain. it's 10 minutes walk down to the town where you get lots of nice food and supermarket. it's very cooling at night and nice to sit by the poolside to experience the breeze. Very safe and easy to venture around the area. there's a big swimming pool and table tennis available. nice spread of buffet breakfast as well. a quiet hotel

Reviewed October 05, 2018

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
8.0
Excellent
Enny from Indonesia
Family with young children
Stayed 3 nights in June 2018

NICE”

Hotel a bit old but its great place to stay. although we recommend its better maybe to upgrade to be better especially for bedroom and bathroom. the bed a bit uncomfortable and bathroom need to be renovate. a bit disspointed because last visit I request cable extention since the electric plug is only 1 at the room and the position is really inconvinience. but the staff never get back to me on the availability until we checkout while I have called for twice. others will be the place have great views and the pools are nice too but if can be upgrade it will be great. will surely return to this hotel.

Reviewed June 26, 2018

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
8.8
Excellent
Rizky from Indonesia
Couple
Grand Deluxe Twin Beds
Stayed 2 nights in September 2017

Good breakfast but understaff”

the breakfast quite good, but I expected more from 4 stars hotel. I could notice that they were under staff due to so many dirty plates and chaos in the breakfast area. The spoons and plates were shorts that time. And people tried to find it themselves. It's pretty chaos and unappetizing to find the food not arranged prettily

Reviewed December 26, 2017

Dear guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share the area you highlighted for improvements with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Cordially, Management Puteri Gunung Hotel

Responded August 18, 2020
Puteri Gunung Hotel
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Puteri Gunung Hotel
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  • Excellent location
  • Dusun Bambu Family Leisure Park
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