"Rooms look recently renovated which is lovely."
January 2, 2018
Free Wi-Fi in all rooms!
|Value for money||8.3|
|Distance to city center||2 km|
|Nearest airport||Gold Coast Airport (OOL)|
|Distance to airport||15.9 km|
"Staff was very nice and quick to service."
December 25, 2018
"Good sized rooms, convenient for purposes and good dining facilities."
January 4, 2019
"We will book this again next year for sure."
September 17, 2016
"The size of the bedroom, the cleanliness and the comfortable..."
November 12, 2018
The tropical Quality Hotel Mermaid Waters is a well-located home base and within walking distance from the sights and attractions of Gold Coast. The hotel offers a timely shuttle service into Surfers Paradise where guests at the hotel can take in sunshine and bliss on the beach. Or if you want to do a day hanging around the hotel area, the property offers a great tropical swimming pool and waterfall for soaking up the sun. Outdoor dining is a specialty here, and you can enjoy a meal with wine from the region by the pool. The dining area caters to both adults and children with excellent reception and services. With clean rooms, great reception, and an ideal location, the Quality Hotel Mermaid Waters is an excellent choice.
"Nice motel with attached restaurant and bar."
September 22, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 0 year(s).
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Quality Hotel Mermaid Waters
Show reviews that mention
Pretty good motel”
Bed not comfortable,2 single mattresses put together with sheet over them, pretty disappointing,hot water not working in shower upon arrival
Hidden Surprise ”
Central Gold Coast location with a great restaurant and bar. I would recommend this hotel for the business traveler that has his / her own form of transportation.
this is a good spot for us travelling considering we go Gold Coast every year. this is quiet spacious and good value. friendly staff, cleaning room, love the king size beds in the room :) We like this is because we like the surrounding is less commercialized. However this may not be others's cup of tea. Walking distance 5 mins to food, 15-20 mins to beach and Pacific fair shopping center. In case you are too lazy to walk, hotel does offer courtesy lifts with a schedule timetable. we will book this again next year for sure.
value for money”
Customer focused convenience”
Good sized rooms, convenient for purposes and good dining facilities. Add, quality staff with helpful, friendly attitude, and its a good recipe
Hi there, Thank you so much for writing a review and providing some feedback.
Value for money”
Parking available, good breakfast, facilities are great, staff only issue, didnt clean up the room for a day eventhough had sign up to do so, certain staff members at recept needs training.
Thank you for your feedback. We will look into the issues you had.
Didn’t fix faulty main light during our 2 night stay as requested. Our room was very dark at night as a result.
One night to relax”
Room floor wasn't very clean. Probably minimal cleaning done. Was expecting a bigger bathroom as described in room description. View wasnt that bad, got a courtyard, that was nice. Staff was very nice and quick to service. Jug was filthy. Overall, was able to relax but room could of done with a better cleaning job.
Thank you for taking the time to provide feedback. We will look into the issues you had.
A pleasant stay”
We stayed during Easter and this hotel is easy to find off the highway, offers plenty of parking and 5 mins drive to Pacific fair, not too far ( about 15-20mins) drive to quite a few beaches, room is quite, roomy and clean, generally speaking it's a good place to stay.
Love this hotel, we've been here twice so far and got no complaints. as we got a car, going around is easy as it is not far from surfers paradise, pacific fair and robina. nice place to relax as it is quiet
Dear Felicia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jimmy Sammut Front Office Manager
A night on the Coast”
We had booked through Agoda. The hotel must have had a promotion on at the time we booked as we tried to book again next year in the offpeak season and the price was $45 more. For the special price we paid, the hotel was well above what we would expect. I would not however think the hotel is worth $175 per night which was the asking price for next year.
Value for money is good, but the location is not good”
The location is not so good because you have to walk around 15 minutes from bus stop to the hotel. And there was only on restaurant in the hotel which closed at 2100. However the value for money is quite good.
Good value for money and location”
We have stayed at this hotel several times over the last few years, and have been very happy with the value for money. The location is good, being fairly close to the beach and Pacific Fair Shopping Centre, and some restaurants across the road. The "bakudan tofu" at Waka Japanese across the road is excellent, and for something quick, the roast place across the road is also very good (I forget the name). Unfortunately, while Quality Hotel Mermaid Waters is very good value for money, the hotel is in need of a refurbish. The furnishings are old and the lighting in the bathrooms is poor (due to moving to dimmer LED bulbs). Still clean and comfortable, just not the best.
Very BAD experience ”
The location of the hotel is very far away from the city centre and there are very limited bus services. The service of the hotel is extremely poor, the staff member were not helpful at all and were reluctant in answering basic queries. Attitude of the receptionist was poor at all times. There was no telephone service inside hotel rooms. When I requested to borrow the phone at the reception for booking my diving trip, the receptionist refused and told me to use the public telephone in a rude manner. Do not choose this hotel if you do not want your trip to be screwed.
cosy, comfortable and clean. Staff professional.”
Overall great experience from check in to check out. We booked several rooms as a family group and we ALL were very very happy with our rooms cleanliness and comfort. We had a function over the weekend at the hotel. Staff were very obliging with any enquiries and changes. I will certainly stay here again and will recommend to friends. Thank you so so much.
Great staff! ”
When I was in this hotel, it was peak season. This hotel was extremely busy. One Chinese female staff who was working at night was not very nice. But the girl working day time was fantastically nice and patient. I will come here again.
Comfortable and relaxed”
Very satisfactory. Close to everything. We had relatives staying at another establishment and this hotel was very handy to where they were staying. Also very central on trhe coast without having to travel through the main part od Surfers.
Wonderfu staff - Great Value for Money”
I have rarely stayed in a hotel where every single staff member I met was so lovely, warm and efficient. After a reception like I had on checking-in, the hotel was already a 'winner'. The room was clean and good. Only about a 1km brisk walk to the lovely Mermaid Beach. A nice bar and restaurant, which served good food at a good price. Overall, great value for money. Highly recommended.
Comfortable and well priced!”
We chose this hotel because it was well priced and close to Jupiters Casino where we were attending an event. The hotel was easy to find, with a security car park (not under cover), conveniently next to Dan Murphy's and some restaurants (the Japanese restaurant across the road is excellent!), and there was an excellent restaurant in the hotel too. The room itself was fairly average, but it was quiet and comfortable which was what we were looking for.
Super huge room”
The shuttle bus provided brought us to many places for shopping and sight-seeing. It's very punctual as well. The staffs in the hotel were all very friendly and helpful. They always carry a smile whenever they see guests. Would recommend family with elderly or young couples to have a stay in this comfortable and cosy hotel.