Very good 8.0
Based on 111 reviews

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About Quality Hotel Mermaid Waters


The tropical Quality Hotel Mermaid Waters is a well-located home base and within walking distance from the sights and attractions of Gold Coast. The hotel offers a timely shuttle service into Surfers Paradise where guests at the hotel can take in sunshine and bliss on the beach. Or if you want to do a day hanging around the hotel area, the property offers a great tropical swimming pool and waterfall for soaking up the sun. Outdoor dining is a specialty here, and you can enjoy a meal with wine from the region by the pool. The dining area caters to both adults and children with excellent reception and services. With clean rooms, great reception, and an ideal location, the Quality Hotel Mermaid Waters is an excellent choice.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park

Things to do, ways to relax

  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Concierge
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Playground


  • Check-in/check-out [express]
  • Elevator
  • Facilities for disabled guests
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 2 km
Distance to Airport: 18 km
Internet Usage Fee: 9.95
Number of Floors: 3
Number of Rooms : 104
Room Voltage: 240
Time to Airport (Minutes): 30
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Important notice

Please note that this property does not accept 'Schoolies' bookings. The property does not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Period. In particular it does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of guests during this period. For this reason we reserve the right to reject bookings from school and/or university leavers for the entire “schoolies” period.
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Verified traveler reviews

Filter by traveler type
Very good

based on 111 reviews
  • Cleanliness 8.5
  • Facilities 8.2
  • Location 7.5
  • Room Comfort/Standard 8.2
  • Service 8.4
  • Value for money 8.3
  • Food/Dining 7.3
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Hsin-Yu from New Zealand
Junior Suite
Stayed 3 nights in September 2016
great Getaway
this is a good spot for us travelling considering we go Gold Coast every year. this is quiet spacious and good value. friendly staff, cleaning room, love the king size beds in the room :) We like this is because we like the surrounding is less commercialized. However this may not be others's cup of tea. Walking distance 5 mins to food, 15-20 mins to beach and Pacific fair shopping center. In case you are too lazy to walk, hotel does offer courtesy lifts with a schedule timetable. we will book this again next year for sure.
Reviewed September 17, 2016

Mark from Australia
Business traveler
Club King Room
Stayed one night in September 2016
Mark W. W.
Great value for money hotel
Reviewed September 17, 2016

George from Australia
Solo traveler
Stayed one night in August 2016
Reviewed August 10, 2016

Mark from Australia
Solo traveler
Stayed one night in August 2016
One night stay
Thought the mattress could be a bit better , but other than that all was good , close to CBUS stadium , Would stay again
Reviewed August 03, 2016

stephanie from Australia
Stayed one night in July 2016
Below average
Was not impressed with this hotel as it was a mystery hotel "4 stars" I don't know how they possibly got that rating. Room was run down, old furniture, terrible bed that had indents of the millions of other people that have slept on it. No working ventilation in the bathroom and sub par facilities. Would not go back - would rather drive home to Brisbane.
Reviewed August 01, 2016

Robert from Australia
Junior Suite
Stayed one night in July 2016
Awesome would stay their again
Reviewed July 24, 2016

Brian from United Kingdom
Stayed one night in July 2016
Great, clean hotel with fast wifi
Loved the helpful staff.
Reviewed July 18, 2016

Denise from Australia
Solo traveler
Junior Suite
Stayed one night in July 2016
Great Hotel
Wonderful staff, lovely spacious rooms, good value.. home away from home 😀
Reviewed July 09, 2016

Denise from Australia
Junior Spa
Stayed one night in June 2016
Excellent Hotel
Spacious clean comfortable rooms, value for money, great staff, highly recommend 😀
Reviewed July 01, 2016

Miss from Thailand
Business traveler
Stayed one night in June 2016
Ho In Wan
Great little room and motel facility. A pub attached next door with reasonably priced meals and good quality. I stay here regularly as it is clean, quiet and simple.
Reviewed June 06, 2016


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