7.4
Very good
/10
(24 reviews)See what guests said
See map
8.0

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Massena International Airport 3.95 km
Ogdensburg International Airport 53.7 km
Ottawa Macdonald-Cartier International Airport 74.8 km
Montréal / Les Cèdres Airport 78.64 km
Adirondack Regional Airport 81.99 km
Smiths Falls-Montague Airport 82.4 km
Gatineau-Ottawa Executive Airport 83.76 km
Montréal-Pierre Elliott Trudeau International Airport 107.87 km
Montréal-Mirabel International Airport 108.75 km
Plattsburgh International Airport 115.86 km
Quality Inn
King Room - Non-Smoking Quality Inn
Lobby Quality Inn
Lobby Quality Inn
See all 38 photos
Removed from saved list
Free Wi-Fi

Quality Inn

10 West Orvis St., Massena, Massena (NY), United States, 13662 - See map
  • Free Wi-Fi in all rooms!

  • Hot tub

  • Breakfast [free]

  • Air conditioning

  • Daily housekeeping

Value for money7.5
Location rating8.0

Rooms available at Quality Inn

Very good
Room comfort & quality
7.5
2 Queen Beds, Non-Smoking
2 Queen Beds, Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 2 queen beds
Enter dates to see prices
2 Queen Beds, Smoking
2 Queen Beds, Smoking
...
  • Room size: 30 m²/323 ft²
  • Smoking allowed
  • 2 queen beds
Enter dates to see prices
1 King Bed, Non-Smoking
1 King Bed, Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
1 Queen Bed, Non-Smoking
1 Queen Bed, Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
2 DOBLE BEDS FOR SMOKERS
2 DOBLE BEDS FOR SMOKERS
...
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    unNamed
    unNamed
    ...
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      Double Room - Non-Smoking
      Double Room - Non-Smoking
      ...
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        Room Assigned on Arrival
        Room Assigned on Arrival
        ...
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          unNamed
          unNamed
          ...
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            Quadruple Two Queen Beds Non Smoking
            Quadruple Two Queen Beds Non Smoking
            ...
              Enter dates to see prices

              Frequently asked questions

              What time is check-in and check-out at Quality Inn?

              Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

              How do I get to Quality Inn?

              For those who wish to drive their own cars, Quality Inn has a car park available for guests. Parking is free for guests.

              What is the smoking policy at Quality Inn?

              Quality Inn is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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              Overall rating:
              7.2
              Very good
              28 reviews
              Cleanliness
              6.9
              Facilities
              7.0
              Location
              8.0
              Read all reviews >
              More about Quality Inn

              More about Quality Inn

              Situated in Massena, Quality Inn is the perfect place to experience Massena (NY) and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

              At Quality Inn, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. A selection of top-class facilities such as 24-hour front desk, Wi-Fi in public areas, car park, restaurant, newspapers can be enjoyed at the hotel.

              The ambiance of Quality Inn is reflected in every guestroom. air conditioning, wake-up service, desk, alarm clock, telephone are just some of the facilities that can be found throughout the property. The hotel's fitness center are ideal places to relax and unwind after a busy day. Quality Inn is a smart choice for travelers to Massena (NY), offering a relaxed and hassle-free stay every time.

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              What they offer

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              Food and dining

              Breakfast options

              Continental

              Property's guest policies

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              Reviews of Quality Inn from real guests

              Verified reviews provided by Booking
              7.4
              /
              10
              Very good
              Cleanliness6.9
              Facilities7.0
              Location8.0
              Room comfort and quality7.5
              Service7.8
              Value for money7.5
              High score for Massena (NY)
              Rating
              9+ Exceptional (7)
              8-9 Excellent (7)
              7-8 Very Good (10)
              6-7 Good (5)
              <6 Below Expectation (13)
              Time of the year
              Mar - May (0)
              Jun - Aug (0)
              Sep - Nov (0)
              Dec - Feb (0)
              All guests (24)
              All languages
              Showing 42 verified guest comments
              123
              6.0
              Chrisdin
              Couple

              Bathroom needs a make over”

              The bathroom was in need of work. paint peeling from ceiling, no counter space no ventalation.
              see above.. bathroom was very limited in space and cleaniness
              Reviewed April 26, 2021
              3.0
              Richard
              Solo traveler

              Poor”

              No breakfast
              Reviewed November 11, 2020
              4.0
              Derrin
              Group

              THE STAY WAS”

              the room and bathroom was VERY DIRTY!!
              Reviewed October 10, 2020
              9.0
              Exceptional
              Alexandra
              Group

              Excellent”

              We really enjoy triped the whole experience. Will be staying here on our next trip.
              Reviewed February 18, 2020
              8.0
              Excellent
              Kyle
              Group

              The room was clean,warm and...”

              We didn&#39;t partake in the breakfast but the accommodation was very adequate nothing fancy but very clean smoke -free room with 2 very comfortable queen size beds . The bathroom was small and not ...
              The bathroom was small and no counter for toiletries I would also like it if the breakfast was until 10.00 AM . It is presently from 6:00 AM to 9:00 AM the extra hour especially over the week ends...
              Reviewed February 16, 2020
              3.0
              Anonymous
              Couple

              Poor”

              Breakfast and bed was great .
              Lamps did not work ..chair was ripped and torn .
              Reviewed February 02, 2020
              1.0
              Daniel
              Business traveler

              Poor.”

              Close to work
              Thermostat in room didn’t work and 80+ degrees!! Staff unfriendly
              Reviewed February 02, 2020
              9.2
              Exceptional
              Steve
              Group

              Superb”

              I liked that it was right beside a police station, all the security in the world!
              There was nothing i didn&#39;t like.
              Reviewed August 20, 2019
              6.3
              Good
              Darla
              Family with young children

              Pleasant”

              Close proximity to everything.
              The paint was peeling. And the lobby area smelled of smoke. We slept with the window open for two days to air the smell out of the room.
              Reviewed August 17, 2019
              9.2
              Exceptional
              Anonymous
              Couple

              Superb”

              Location, staff
              Price was high for massena area.
              Reviewed June 13, 2019
              10.0
              Exceptional
              Anonymous
              Family with young children

              Exceptional”

              Staff was excellent.....
              Reviewed June 11, 2019
              4.2
              Anonymous
              Business traveler

              In need of updating (either...”

              They had electricity, heat, and even a bed.
              Disappointing...
              Reviewed April 02, 2019
              8.8
              Excellent
              Heidi
              Couple

              All in all I would...”

              Breakfast was plentiful and very fresh
              Parking was scarce and no parking signs throughout the lot. Also unable to access luggage rack due to stairs at every entrance.
              Reviewed February 15, 2019
              7.5
              Very good
              Thomas
              Business traveler

              Good”

              When I checked in, the toilet had a ring at the water level, I thought maybe it was a stain that couldn&#39;t be cleaned but I took some toilet paper and wiped it clean, that kind of proved that it ...
              Dirty toilet....
              Reviewed September 20, 2018
              8.8
              Excellent
              Dean
              Group

              Ok”

              Clean, good price
              Went for appetizers and a couple drinks, one of the 4 appetizers were 10 minutes late and severely over cooked. Waiter only offered to replace, ate one of 4, still charged for them. The food wasn’t ...
              Reviewed August 26, 2018
              3.8
              Erik from Czech Republic
              Couple

              Poor”

              The breakfast was typical American food. The eggs were prefabricated out of a bag, where the color of the eggs was nothing like real eggs. The bacon was also prefabricated and the rest of what was on the table was pure sugar. Unnatural drinks, which they called juices, but not sure where did it come from. The rooms were old, dirty and smelled like mildew.
              Reviewed October 30, 2017
              3.8
              John from United States
              Couple

              Poor”

              Bathroom horrific. Sink and tub would not drain. Broken toilet seat. Glad I wasn&#39;t injured. Carpeting from parking lot entrance should have been replaced years ago. Way overpriced for location and amenities. Might have been close to acceptable if half the price then the shortfalls might have been accepted. Would never consider staying there again. Needs a lot of updating.
              Reviewed July 11, 2017
              6.7
              Good
              John from United States
              Family with young children

              Decent for the price”

              The bed was comfortable, and the room was clean
              The walls are really thin, the hallways are darker, controlling heat in the room wasn&#39;t possible.
              Reviewed October 31, 2016
              6.7
              Good
              John from United States
              Family with young children

              Decent for the price”

              The bed was comfortable, and the room was clean
              The walls are really thin, the hallways are darker, controlling heat in the room wasn&#39;t possible.
              Reviewed October 31, 2016
              9.0
              Exceptional
              Bruce from United States
              Solo traveler

              Superb”

              Bed comfort was good as well as location
              Rooms seemed clean but over painted. That is the only thing everything else was good.
              Reviewed October 10, 2016
              123
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