Very good 7.8
Based on 34 reviews

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About Quay West Suites Brisbane


This 5-star contemporary hotel offers spacious and luxurious apartments with magnificent views of the Botanical Gardens, Brisbane River, Kangaroo Point Cliffs and the Brisbane city skyline. Quay West Suites Brisbane resides on the fringe of the central business district, with Queen Street Mall and local attractions being located within walking distance. Each apartment has a privately furnished balcony to take advantage of the extensive views. Facilities at Quay West include three sophisticated function rooms, a beautiful swimming pool, spa, sauna, gymnasium, superb restaurant, and all the services you would expect of a 5-star hotel. Quay West Suites Brisbane is a wonderful place of stay.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park
  • Rental car
  • Taxi service
  • Valet parking

Things to do, ways to relax

  • Fitness center
  • Sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Grocery delivery
  • Restaurant(s)
  • Room service
  • Vending machine

Services and conveniences

  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Newspapers
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Family room


  • Buzzer/wireless intercom
  • Check-in/check-out [express]
  • Check-in [24-hour]
  • Elevator
  • Pets allowed

Languages spoken

  • English
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-13 year(s) Stay for free if using existing bedding.
  • Guests over 13 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance to Airport: 16. Km
Internet Usage Fee: 24.95 AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 25
Number of Restaurants: 1
Number of Rooms : 40
Parking Fee (per day): 40 AUD
Room Voltage: 240
Time to Airport (Minutes): 25
Year Hotel Built: 1995
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Verified traveler reviews

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Very good

based on 34 reviews
  • Cleanliness 8.2
  • Facilities 7.3
  • Location 8.9
  • Room Comfort/Standard 8.1
  • Service 8.2
  • Value for money 7.1
  • Food/Dining 6.3
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Natalie from Australia
1 Bedroom Apartment
Stayed 2 nights in September 2016
In need of a refurbishment and review of rates
It had been 10 years since we last stayed at QWSB. Unfortunately it has become out-dated over this time for a 5 star hotel. I feel as though rates need to be looked at to accommodate this. This is the second time facilities such as pool and gym were unavailable. Coincidence - not sure However, staff at the front desk were lovely and helpful
Reviewed September 27, 2016

Allan from Australia
1 Bedroom River View Apartment
Stayed 3 nights in May 2016
Ideal for a stay in Brisbane
Enjoyed great views over the Botanic Gardens
Reviewed May 10, 2016

Gillian from United Kingdom
1 Bedroom Apartment
Stayed 4 nights in April 2016
Excellent situation
We enjoyed our 4 night stay here. Beautiful and spacious 1-bed apartment with balcony overlooking botanical gardens. At present a lot of building work going on alongside, so too noisy to make full use of balcony. Bathroom a little dated but everything worked well. Curious lampshade over dining table - loose weave - which gave shadows across wall and if air conditioning on, moved around and gave the optical illusion of the furniture moving! (A bit nauseous....). When we arrived there was no record of our booking through Agoda (made 7 months previously) but staff happy to chase this up for us and book us immediately into a suite. WiFi in room worked fine - free if you are an Accor Le Club member. Excellent situation, lovely for walking in the gardens and easy access on foot or by ferry to lots of good things - cathedrals, art gallery, museum etc.
Reviewed May 01, 2016

Verity from Australia
Families with young children
1 Bedroom Apartment
Stayed 1 night in December 2015
Broken and aged fixtures
The swimming pool, location room size
Pool, room size and location was great. Breakfast was a la carte, not buffet. Small meals, coffee extra. Microwave in room aged Dishwashing liquid isn't bubbly and insufficient quantity Decor is aged and tiled in bathroom broken and filthy, Door handles to each room were basically inoperable which was alarming when our 1yo locked them self in bathroom Dirty hand prints in bathroom over telephone Dirty foot prints along balcony Cot was not set up on our arrival Room service was average .. Nothing too flash there. Overall stay was not as expected given rating
Reviewed December 16, 2015

Yeong from Singapore
Families with older children
1 Bedroom Apartment
Stayed 2 nights in November 2015
Will not come back again.
Arrived late due to flight delay. Given a room with security lock not working. Informed by Staff too late to call maintenance and hotel fully booked so no changing of room. During our trip to Brisbane, we do not feel at ease as we experienced unfriendly attitude on our way. We feel insecure in a room without a security lock but we have no choice and to stay for the night. The staff on duty assured us it would be safe and he would send the maintenance people up early next morning. Besides that, the shower door was ajar due to hinge problem. Water splash out to the outside area and floor became slippery. It was almost 10 a.m. the next morning yet we did not hear from the staff or the maintenance person and found that another person was on duty and was not told about the issue. It was not a bad choice for us so we move out the next morning even though we booked for 2 nights.
Reviewed November 08, 2015

Balakrishnan from Singapore
Families with young children
1 Bedroom River View Apartment
Stayed 3 nights in October 2015
Fantastic hotel in the heart of Brisbane
Location, comfort of room, friendly staff
Excellent city location facing city botanical gardens, with 5 mins walking distance to Queens Street Mall, a stroll across good will bridge to South Bank where there are abundant cafes and activities or to Eagle Star Pier. Staff was extremely helpful and friendly. Onsite restaurant serves fantastic breakfast and dinner (didn't had a chance to try lunch) Cleanliness reflects efficient housekeeping, with attention to details on the in room amenities Overall a fantastic experience.
Reviewed October 25, 2015

Adrian from Australia
1 Bedroom Apartment
Stayed 2 nights in September 2015
View, location, room.
Very nice.
Reviewed September 14, 2015

Christopher from United Kingdom
Solo travelers
1 Bedroom Apartment
Stayed 3 nights in August 2015
Excellent service with a smile
Polite friendly staff, clean well maintained facilities, comfortable bed
Reviewed August 19, 2015

Lawrence from Australia
1 Bedroom Apartment
Stayed 3 nights in July 2015
Perfect short stay
Location, Room size, Location
We stayed 3 nights and found the room very comfortable. It had a separate bedroom, laundry facilities, full kitchen and large verandah overlooking the Botanic Gardens. The bathroom had a bath and a separate shower. You can walk to South Bank precinct and the riverside restaurants. We had a friend stay one night on the sofa bed and was not charged for the extra person. Valet car parking was $40/day, a bit steep but very convenient.
Reviewed July 21, 2015

Anthony from New Zealand
1 Bedroom Apartment
Stayed 4 nights in April 2015
Quay West
Wonderful location
Very good but a shame the pool and gym area was closed for renovations. We would rate it 5 star if the bar and dining areas were more defined and cosy
Reviewed April 16, 2015


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