Great value for money”

We booked the last minute since we just transferred from a different hostel. I highly recommend this hotel: good location, clean, with elevator, delicious buffet breakfast, and friendly staff. We even extended for half day since our flight is at midnight. We also booked our Halong Bay tour in the hotel and since we woke up late (we thought the tour was cancelled due to typhoon) they allowed us to pack breakfast. We enjoyed our Hanoi trip thanks to Queen Light Hotel.

Highly recommend Queen Light Hotel”

We enjoyed staying at the hotel. It was easy to get from the Hanoi Airport to the hotel in the Old Quarters by bus (every 30 mins for VND30k) We found many delicious street food close by. Within short walking distance to attractions. Good breakfast. Well maintained hotel and friendly staff. Shop around for tour packages. The hotel charges more for the same tours, like Halong Bay 2 Days 1 night and 3 Days 2 nights..

Excellent hotel with great staff”

Great location smack back in the old quarter. 7 minute walk to the bars, around 10 minute walk to Hoan Kiem lake. Clean and well run, the stand out quality is the friendliness and helpfulness of the staff. From organising our pickup at the airport, to being invited to watch the SE Asia Cup Final at a friends bar (thanks Tam!). Tuan was a gentleman and the other lady (didn't get her name) was great. A good place to be based to explore Hanoi. Especially if you get a balcony room (their top floor balcony is particularly great if you go in warmer months!).

Fanstastic value in the heart of Hanoi”

Had a great stay here for our arrival to Hanoi, with airport pickup arranged. Driver was there within a few minutes of us exiting airport and dropped us right to hotel door. The hotel staff are so lovely and bend over backwards to make sure you’re happy and have everything you need. We had a lovely girl Tuit (wrong spelling sorry?) who helped us check in and gave us lots of suggestions for nearby places to see/eat. The rooms are kind of basic but very good value for money, immaculately clean and have everything you need. Only fault I’d mention is there was no soap in our bathroom to wash hands. Not a big deal though as Everything else is so good. Location amazing, staff so brilliant and value for money all huge ticks in my books. We are actually booked to stay again in a few days when we return from Sapa so definitely recommend.

Quite Street but good location”

We have wonderful stay at Queen Light Hotel. The staff(Matt) are very friendly and helpful. The cleanliness are good too. The location is just a few minutes of walking to various food and drinks area. However, the promptness of the breakfast needs to be improved. The delay of the food serve might cause guests to miss their tour/meetings. The food variety are ok.

Cute Hotel, Super Friendly Staff”

This is a small and cute hotel in Hanoi with super friendly staff. When we arrived it was raining really hard and they came out to our taxi with umbrellas. At the end of our stay, we left the hotel for a tour of Halong Bay. When we got back to Hanoi we had a late flight and time to kill. Even though we were not staying another night with them, they let us leave our bags at the hotel and arranged an airport taxi for us. Breakfast was filling. Location was good and central too.

Great value... great location, quiet sleep at night. Excellent host/ staff, organise everything !”

Easy hotel stay, staff speak excellent English and can help you with everything.. rooms were a great size, of course some of these old buildings will have a little bit of peeling paint or different decor..that is what you expect , ..more importantly the beds are clean super comfy, loads of hot water and good pressure, room smelt fresh and clean and not stale. Air-conditioning was super cold 👍, bar fridge, we had a little balcony terrace to watch street life from ! Breakfast was substantial and we left full. Ladies organised our transfers, to railway station ... very friendly and genuinely helpful with everything.. a 10 minute walk over to busier lake/ tourist area that was noisier and more expensive... but easy walk to everything, including train street, or get electric car/golf buggy ride ! We were a family of 6- (2 adults and 4 kids). Would definitely stay here again.

Exceptional staff”

Rooms are nice and comfy, breakfast is really good, location is spot on in the Old Quarter and the staff like someone already wrote...amazing!! Feels like they are a big family. Stay in this place, I most certainly will go back.

Friendly staff and good value of money”

Staff introduced us the interesting place to go in Hanoi once we reached the hotel. They are very friendly and nice. Hotel facilities is good. The breakfast was tasty and satisfying. There are a lot food nearby the hotel. There are few package to consider provide by the hotel.

Very nice place to stay in Old Quarter!”

Staffs really nice and helpful. Location near to all main attraction in Old Quarter. Nice room and worth the price!

Great hotel and helpful staff”

Great location in city hanoi. All staff very friendly and helpful. Hotel have elevator and the room is big spacious. This hotel help to booking any tour or transport for tourist..highly recommended.

Excellent Stay/Superb quality of service of the staffs”

Very comfortable stay All staffs were very helpful Free upgrade on our 2nd night Flexible check in time Staff always greet you with smile They were willing to help you Help us to call green bus to sapa to update tgeir arrival to pick up us Help us to find stores who serve authentic vietnamese foods They give advises to visit the museums on our own because they were near to each other.And hire a grab instead of a taxi. They help us to call taxi because we were in a hurry because i taught our flight were 10pm but upon checking it was 8pm and its already 6:30 pm we were still in the hotel.The girl in the front desk help us to call taxi and make sure that we can make it to oir flight to Bangkok. Over all experience EXCELLENT Awe will rate them 10 stars We will stay here again if we visit Hanoi again.

Amazing room! Amazing location! AMAZING STAFF!!!”

This place was great value for money, usually when I see reviews like this I think they are computers writing them. However! This place really was nice and great value for money. The best part by a country mile is the staff and in particular Doan! What a cool helpful guy!

Clean Hotel and Friendly Staff”

-The hotel was clean and the room we got was spacious. Best of all, everything was very reasonably priced. We booked our Halong Bay Cruise and airport transfers with them and we saved a lot than by booking it ourselves. Recommend you book your tours and transfers with them! - The staff of the hotel were very friendly although some of them couldn't speak English well. Mr. Doan was very helpful though and he spoke English quite well. They also permitted us to cancel one night (when we were in Halong Bay Cruise) and check out late without a fee since no one was going to use our room. - Breakfast could be improved but since we were there during Tet, that was mostly the reason why their supply of bread and noodles ran out (most of the stores were closed). Lots of places to eat nearby so not much of a problem though.

very friendly”

staff are very friendly and we like them, they always smile the room has good bed and pillows, with tv and ref shower was nice and strong water pressure with hot and cold definitely will stay again if we go back hanoi

Nice hotel”

I stayed with 2 friends. It was a small hotel located in Old Town. Good location, you can walk to the lakes. Staff is friendly and helpful. The room was ok, not excellent.

Booked Honey Moon Suite, received two twin beds”

I booked this hotel for the last night of our honeymoon. We did not arrive until 9:00pm after getting back from a day trip excursion. We were brought to a room with two twin beds. I said this is not what I booked and I do not want a room with twin beds. They did not accommodate our request to switch, helped us push the twin beds together, and left. If it was not so late, we would have left and gone somewhere else. I find it frustrating when you put effort into comparing hotels And reading reviews for a special night, and then find that your time, efforts and money are wasted. Anyways, it was clean and we slept because we were exhausted. However, I did not find them to me accommodating or understanding in their error. Would not recommend for that reason.

Friendly Local Staffs, Rooms are okay”

Good breakfast they serve. Easy to find this hotel and nearby restaurants and streets are walkable. Street a bit dark at night but quite safe actually. Not so much noises coming from the street. Really worth the price.

Very friendly staff”

Stayed on this hotel in January and when I got back in March I stayed here again bcoz of the nice staff and friendly atmosphere. Rooms are nice and clean + location is great as well.

Very friendly and accommodating staff! ”

The receptionists (girl during the morning shift and the guy on the evening shift) were very friendly and accommodating. Their location is really convenient to the tourist destinations especially Hoan Kiem Lake and the Night Market. The only thing I had a minor concern was the mix up at the latter part of my first day. My items were already at the room but when they came back, they told me they moved my items to the next room since I was supposed to be booked there and gave me the key to the next room. But when I opened it, another guest was there! We were both surprised. We both went down. The guy receptionist apologized and allowed us to stay in our respective rooms. Also, there are no other locks aside from the door lock, which can be opened by the duplicate key. If you're comfortable having only that lock, you're fine. Overall, it was a pleasant and comfortable stay for me. The accommodating receptionists really stood out! Will consider booking again soon.