Excellent 8.5
Based on 6123 reviews

Recent customer comments

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based on 6123 reviews
  • Cleanliness 8.7
  • Facilities 7.9
  • Location 9.0
  • Room Comfort/Standard 8.5
  • Service 8.6
  • Value for money 8.5
  • Food/Dining 7.6
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Darren from Australia
Solo travelers
Stayed 5 nights in March 2015
Quest Hotel still the best value for money
Pool, dining experience, security
Staying at the Quest is always a pleasant experience. This Quest is located by Ayala Mall in Cebu City. The highlight on this trip for me was the pool, efficient pool and pool bar attendants and a great cocktail menu. I enjoyed the peace of the pool located on level 7 roof with its palms, lounges, Pina Colada's and great ambience. The bar attendants are friendly, efficient and know their drinks. The pool attendant is a great guy and super smile. I appreciate the top security and efficient use of metal detectors and bag exams to ensure the safety of all the guests. Its not intrusive and makes you feel safe. Special mention this trip for the Concierge staff who were very helpful with my enquires regarding local Mass and invited me to a Mass in the Hotel. The check in and out process was smooth and well organised and the billing accurate. Only one slight problem. No bathroom floor mat first two days (cost cutting). After two days of wet floors finally a bath mat supplied. Never ever cut corners on things like bath mats they serve a purpose. Also one more thing... I was given an adjoining room. The noise from the other room at 2am was loud enough to wake me. If parties are separate DO NOT give an adjoining room. The doors are thin and the noise makes it hard to sleep. There my only two complaints. Otherwise a great experience. B+
Reviewed March 24, 2015

Manases from Philippines
Families with older children
Stayed 4 nights in March 2015
Clean and accessible
location, cleanliness comfort
Nice and comforting
Reviewed March 23, 2015

Vincent from Singapore
Business travelers
Stayed 2 nights in March 2015
Overall Satisfied
Location, Value for Money & Great Staff
Location, Value for Money & Great Staff
Reviewed March 23, 2015

Tomas from United States
Business travelers
Stayed 2 nights in March 2015
Good location but can become a zoo when it's full
Location, decent price, good value
Reviewed March 23, 2015

Ira from Indonesia
Business travelers
Stayed 2 nights in February 2015
Great hotel
Service, location
Reviewed March 23, 2015

Soo from Singapore
Stayed one night in March 2015
Best hotel
Friendly staff clean room
Very good hotel value for money no regret staying is hotel
Reviewed March 22, 2015

Craig from Australia
Premier Deluxe
Stayed one night in February 2015
Already Reviewed
Food services, value, Staff efficiency
See previous review.
Reviewed March 22, 2015

Rafael from Philippines
Junior Suite
Stayed one night in March 2015
Nice hotel
staff, room, location
nice hotel but skip breakfast... eat somewhere else
Reviewed March 22, 2015

Felicia from Singapore
Families with young children
Premier Deluxe
Stayed one night in March 2015
Cosy Clean Comfortable
New, nicely decorated, clean and good security.
First impression of the hotel is new, well decorated and cosy. Staff were friendly. Room is clean and comfortable. A large dinning hall with wide spread of food.
Reviewed March 21, 2015

Ramses from Philippines
Stayed 2 nights in March 2015
Best in Cebu
Polite staff, great food, nice pool
Reviewed March 21, 2015


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