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Swimming pool, Quest Serviced Residences in Cebu
1 Bedroom Suite - Bathroom, Quest Serviced Residences in Cebu
a large swimming pool in a large city, Quest Serviced Residences in Cebu
Lobby, Quest Serviced Residences in Cebu
Swimming pool [outdoor], Quest Serviced Residences in Cebu
Swimming pool [outdoor], Quest Serviced Residences in Cebu
a large white swimming pool in front of a large building, Quest Serviced Residences in Cebu

Removed from saved list

8.3

Excellent

371 reviews

371 reviews

Housekeeping7
Breakfast4
Food & Dining1
See map
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Aquamarine Fitness Gym
80 m
Ratsky
230 m
Sun City
240 m
Ayala Center
270 m
The Terraces
320 m
Popular landmarks
Temple of Leah
1.9 km
Casa Gorordo Museum
2.2 km
Yap Sandiego Ancestral House
2.2 km
Taoist Temple
2.3 km
Colon Street
2.6 km
Closest landmarks
Great White Teeth Dental Clinic
160 m
Ayala Car Parking
170 m
Affinity Dental
180 m
Cebu Holiday Health and Fitness Center
180 m
Citibank
240 m

Quest Serviced Residences

Grand Cenia Residences, Archbishop Reyes Avenue, Cebu City, Cebu, Philippines, 6000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Cebu City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Basilica De Sto. Nino. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

Highlights

Hygiene Plus

Located in heart of Cebu

Check-in [24-hour]

Airport transfer

Inside city center

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Cash withdrawal

Contactless check-in/out

Your dates are popular among travelersPopular destination! Properties in Cebu are being booked every minute!
Value for money8.2
Distance to city center0.45 km
Location rating8.9
Nearest airportMactan-Cebu International Airport (CEB)
Distance to airport8.5 km

Rooms available at Quest Serviced Residences

1 Bedroom Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
2 Bedroom Suite
...
  • Room size: 81 m²/872 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
Two Bedroom Suite(Single)
...
  • Room size: 81 m²/872 ft²
  • Shower
  • 2 double beds and 1 king be...
Enter dates to see prices
Two Bedroom Suite Double(Room Only)
...
  • Room size: 81 m²/872 ft²
  • Shower
  • 2 double beds and 1 king be...
Enter dates to see prices
One Bedroom Suite Double(Room Only)
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Two Bedroom Suite Double
...
  • Room size: 81 m²/872 ft²
  • Shower
  • 2 double beds and 1 king be...
Enter dates to see prices
One Bedroom Suite(Single)
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
One Bedroom Suite Double
...
  • Room size: 50 m²/538 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Single One Bedroom Suite
...
  • Room size: 50 m²/538 ft²
Enter dates to see prices
Single Two Bedrooms Suite
...
  • Room size: 81 m²/872 ft²
Enter dates to see prices

Frequently asked questions

Does Quest Serviced Residences have bars on the premises?

Experience your holiday vacation the best way yet with Quest Serviced Residences's bar and poolside bar readily available right in front of your doorstep for whenever you need a drink or two.

Does Quest Serviced Residences offer dry cleaning services?

Yes! Quest Serviced Residences offers dry cleaning service that is available all throughout your stay, making sure you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.

Are there ATM on-site at Quest Serviced Residences?

Absolutely! The perks of staying at Quest Serviced Residences include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your trip.

What public parks are in close proximty of Quest Serviced Residences?

While residing at Quest Serviced Residences, take joy in your early morning or evening stroll at nearby park which include The walk mini park, Garden Bloc, and Sirao Flower Garden.

At what time of the year is Quest Serviced Residences most popular?

Quest Serviced Residences's most popular month where verified guests have stayed the most is in January.

What was the average room rate for Quest Serviced Residences been in the past month?

The typical room rate for Quest Serviced Residences in the past month is 5852.87 PHP, compared to city's average of 2316.09 PHP.

What is the average rating that verified Couples' have given to Quest Serviced Residences?

Verified couple travelers that have stayed at this property have given Quest Serviced Residences an average rating of 8.3. You can look up on more detailed customer assessments, and responses by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that verified Families with older children have given to Quest Serviced Residences?

Verified families with older children that have stayed at this property have given Quest Serviced Residences an average rating of 7.9. You can look into more specific customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Group travelers have given to Quest Serviced Residences?

Verified group travelers that have stayed at this property have given Quest Serviced Residences an average rating of 8.4. You can look up more precise customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about Quest Serviced Residences?

Verified local visitors that have stayed at this property have given Quest Serviced Residences an average rating of 8.5. You can look up on more in depth customer testimonials, and remarks for this property down in the review section.

What restaurants are close by Quest Serviced Residences?

Quest Serviced Residences’s local neighborhood is Cebu City which consists of popular restaurants such as Persian Palate, Cnt Lechon Ayala Center, and Red House Taiwan Shabu Shabu.

See map

Explore the neighborhood

What people love about Quest Serviced Residences

  • 8

    Very good
    Cleanliness

    "The place is clean, the bed is comfortable."

    Jocelyn

    |

    March 22, 2023

  • 10

    Exceptional
    Cleanliness

    "The room was very clean and well-organized, just like the picture."

    JONGHWAN

    |

    March 13, 2023

  • 10

    Exceptional
    Location

    "Value for money, friendly staff, nice food, good location"

    Saikat

    |

    April 16, 2023

Property ranking|Compared to 2,469 Cebu properties
See all rankings
Location score
8.9/10
Room size
33 sqm.
Service score
8.5/10
Value for money score
8.2/10
Better than
94
%
of Cebu properties
Bigger than
94
%
of Cebu properties
Better than
88
%
of Cebu properties
Better than
87
%
of Cebu properties
Overall rating:

8.3

Excellent
371 reviews
Cleanliness
8.2
Facilities
8.2
Location
8.9
Read all reviews >
What travelers say they love:
This hotel is by far the best overal hotel in the city.
David from Philippines
Couple
More about Quest Serviced Residences

More about Quest Serviced Residences

Quest Serviced Residences

See the best of Cebu with a stay at Quest Serviced Residences, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Sampling the authentic culture of Cebu is easy with a stay at Quest Serviced Residences, just 2.8 km from Basilica De Sto. Nino.
The facilities and services provided by Quest Serviced Residences ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the serviced apartment's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the serviced apartment's easy to book transportation services. The serviced apartment provides taxi services to help you find what you want in Cebu.
Parking is available and free, provided by the serviced apartment for guests with their own transportation. The helpful staff at the front desk can assist you with services including concierge service. The serviced apartment's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay.
The serviced apartment is entirely non-smoking, ensuring a clean air environment.
Experience high-quality room facilities during your stay at Quest Serviced Residences. The serviced apartment provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Quest Serviced Residences include a separate living room, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The serviced apartment also provides guests with a refrigerator and a coffee or tea maker in some rooms. Quest Serviced Residences also provides a hair dryer and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the serviced apartment's bar. If you're truly selective about eating, you'll be grateful for the in-house shared kitchen available here.
To fill your days, be sure to check out the fantastic facilities offered at Quest Serviced Residences. The many offerings at Quest Serviced Residences ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Quest Serviced Residences gives you a great reason to spend more time in your swimsuit. For those who hate to miss a workout, a trip to the serviced apartment's fitness facility will keep you fresh and healthy.


Around the property

This is your chance to explore all that Cebu has to offer. Your exploration of the surroundings of Quest Serviced Residences begins with a visit to Ayala Center only 260 m away.


Reasons to stay here

Past guests rate facilities here higher than 91% of the city's accommodation.
This serviced apartment scores higher than 94% of accommodations in the city for its location.
This serviced apartment stands out for its staff and service, scoring higher than 89% of the city's accommodation.

Show less

Amenities and facilities

Excellent
Facilities

8.2

Most talked about facilities

Breakfast

3 mentions

Swimming Pool

1 mention

Internet

1 mention

Housekeeping

1 mention

Languages spoken
  • English
  • Filipino
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
  • Shared kitchen
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Meeting/banquet facilities
  • Smoke-free property
  • Smoking area
For the kids
  • Babysitting service
  • Kids meal
Access
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service

Food and dining

Restaurants on site
Pusô Bistro and Bar
  • Cuisine: Asian
  • Menu: Buffet, A-la-carte

Location

Grand Cenia Residences, Archbishop Reyes Avenue, Cebu City, Cebu, Philippines, 6000
Excellent
Location

8.9

Airports
  • Mactan-Cebu International Airport (CEB)
    8.5 km 38 min drive
  • Bohol–Panglao International Airport (TAG)
    84.6 km
Public transportation
  • Cebu North Bus Terminal
    2.4 km
  • Cebu South Bus Terminal
    2.6 km
Hospital or clinic
  • Great White Teeth Dental Clinic
    160 m
Shopping
  • SM Seaside City Cebu
    4.9 km
Convenience store
  • 7 Eleven
    1.0 km
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Ayala Center
    270 m
  • Temple of Leah
    1.9 km
  • Casa Gorordo Museum
    2.2 km
  • Yap Sandiego Ancestral House
    2.2 km
  • Taoist Temple
    2.3 km
  • Colon Street
    2.6 km
  • Basilica De Sto. Nino
    2.8 km
  • Magellan's Cross
    2.9 km
  • Fort San Pedro
    3.0 km
  • Tops Lookout
    6.7 km
Nearby landmarks
  • Aquamarine Fitness Gym
    80 m
  • Great White Teeth Dental Clinic
    160 m
  • Ayala Car Parking
    170 m
  • Affinity Dental
    180 m
  • Cebu Holiday Health and Fitness Center
    180 m
  • Ratsky
    230 m
  • Sun City
    240 m
  • Citibank
    240 m
  • Basement 2 Parking
    250 m
  • Chiropractic Clinic
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The check-in counter at the property is located at the Business Center (lobby level).
  • All special requests for bed type are subject to availability upon arrival.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until18:00
  • Check-out from11:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee800 PHP
  • Distance from city center0.45 km
Extras
  • Breakfast charge (unless included in room price)576 PHP
The property
  • Non-smoking rooms/floorsYes
  • Number of restaurants1
  • Number of rooms 23

Reviews of Quest Serviced Residences from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.2
Facilities8.2
Location8.9
Service8.5
Value for money8.2
High score for Cebu
Rating
9+ Exceptional (39)
8-9 Excellent (17)
7-8 Very Good (16)
6-7 Good (2)
<6 Below Expectation (11)
Time of the year
Mar - May (15)
Jun - Aug (16)
Sep - Nov (26)
Dec - Feb (28)

Show reviews that mention 

Showing 85 verified guest comments
12345
9.2
Exceptional
Chris from United States
Solo traveler
1 Bedroom Suite
Stayed 9 nights in September 2022

Nice apartment but bring your own cookware”

This is a nice apartment in a good location just a short walk from Ayala Center & Terraces. Rustan's and large Metro market are very close, both also in Ayala. Bed is very comfortable, aircon good, internet was good after a call to tech staff to reset internet and troubleshoot the in-room wifi hub. TV is not a smart TV and cable channels not very good, but was able to connect my laptop to the TV and stream netflix that way. The surprise was that there was no cookware in the room, no rice cooker or pots and pans, just plates, cups and glasses, silverware, spatula and ladle, and some cutting boards and a couple of knives. So there is a microwave to re-heat restaurant food, and a stove with oven but no equipment to actually use the stove or oven. I asked downstairs about cookware and was told that none was available, and that most people who want to cook just bring their own cookware. Not what I expected for a serviced apartment where the pictures show a kitchen. So on the the second day I bought a basic all-purpose wok-type pan with lid at Metro and will see if it will fit in my luggage when I go home. There is a small gym on site that even has a personal trainer there (super-nice guy too!) who is happy to advise or assist you. But all three treadmills and one elliptical machine were down for maintenance, and mid-stay the other elliptical also went down for maintenance, leaving just one free-weight bench, one circuit machine with three staitons and a some recumbent bicycle machines available and working. And a yoga ball. Staff were top-notch professionals in all regards. Water pressure and on-demand hot water were both excellent. White taxis were always out front or on the corner and available. Bottom line this is OK for a short stay but if you're looking for a condo or apartment experience that's equipped for a longer stay, this is not really it, it's more like a hotel stay with a larger room/separate bedroom and a kitchen where you have to bring

Reviewed September 30, 2022

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10.0
Exceptional
Jumar from New Zealand
Family with young children
1 Bedroom Suite
Stayed 1 night in May 2022

Best Location”

Very clean and very spacious! Excellent customer service. Thank you. :)

Reviewed January 28, 2023

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10.0
Exceptional
KAITO from Japan
Group
2 Bedroom Suite
Stayed 4 nights in March 2020

Great hotel ”

Great location. the hotel is located right behind Ayala mall so if you go to the main entrance you might have to go around but there’s a bus (local bus in Cebu) station where you can just go into a mall in a minute from the hotel. They have a nice pool with a bar. Good service. The thing I liked the most was activities the hotel has. I chose Island hopping/ Kawasato fall tour and this was amazing at its price it’ll definitely be worth it. No weird bugs/cockroaches. Clean room. アヤラモールのすぐ裏にホテルがあり、モールの裏口だと1分程度で着きます。ホテルが提供しているアイランドホッピング/カワサン滝ツアーが素晴らしかったです(1人約1万円弱)現地ガイドさん(日本語少しだけなので英語が不安な方は日本で予約した方が良いかも)と送迎バス+食事付きで最高の思い出を作れました。部屋も綺麗で、虫等にも一度も遭遇せず快適な旅行になりました。オススメです。

Reviewed March 10, 2020

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9.6
Exceptional
Rona from Israel
Family with young children
1 Bedroom Suite
Stayed 9 nights in August 2022

Highly recommended ”

Great location, very friendly staff and very helpful. The rooms are nice and clean, there is a nice kitchen that we can cook. The Wi-Fi connection was good.. sometimes they had an issue with the electricity but they totally were on it and took care for the problem fast as they can…

Reviewed September 05, 2022

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9.6
Exceptional
Joevelyn from Philippines
Family with young children
2 Bedroom Suite
Stayed 1 night in April 2022

Quest residences ”

My birthday celebration was exceptional. From bookings down to accomodation were all good. Except of the key card of our room, not sure if their was an error of the key card. We stayed 20 mins outside before we can get in. All in all the staff very accomodating, Lemuel from residences is very accomodating, pls say Thank you to him. He deserves recognition

Reviewed May 01, 2022

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9.2
Exceptional
Jiwoo from South Korea
Couple
1 Bedroom Suite
Stayed 1 night in November 2022

Exceptional”

no dishwasher and scrubber! bring it in the case you use kitchen. and the road before the mall was bit dangerous to cross at evening:( except these, everything was fine! clean, cozy, friendly staffs. swimming pool was so nice, pity i couldnt spend more time there

Reviewed November 13, 2022

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10.0
Exceptional
Sarah from Philippines
Family with young children
2 Bedroom Suite
Stayed 2 nights in December 2020

See you again dis 2021! ”

First impressions last! Love everything within our two nyts new years eve accommodation❤️(family getaway)

Reviewed January 02, 2021

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10.0
Exceptional
Rhea from Philippines
Group
2 Bedroom Suite
Stayed 1 night in December 2020

Excellent”

The room was very spacious and clean.

Reviewed May 11, 2021

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9.2
Exceptional
Sheena from Philippines
Group
1 Bedroom Suite
Stayed 1 night in December 2020

Overall, it's a five star for me 😊”

The manager was very pleasing and customer oriented. I like how professional and efficient they were in rendering customer recovery services. We stayed for the Christmas eve. It was quiet and pleasant.

Reviewed January 24, 2021

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8.8
Excellent
Lazarus from Philippines
Couple
1 Bedroom Suite
Stayed 18 nights in January 2022

Great for longer stays”

My wife and I booked 3 weeks here following Typhoon Odette, so that we could work with internet access. We got a 1 bedroom unit with kitchen. The property is starting to show its age, but fortunately all the furnishings and appliances are very good quality. It's really convenient with Ayala Mall right across the street.

Reviewed January 22, 2022

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8.0
Excellent
Ross from Australia
Family with young children
1 Bedroom Suite
Stayed 3 nights in January 2023

Comfortable stay but could be much more”

Good size room, bed was comfortable but a few necessities were missing. After checking in not enough towels or bedding in the room, no coffee or water either. Easy fix to call housekeeping for the lack of linen and go to the shops to buy coffee and water. No room service menu for ordering food or drinks. The rooms good but required some effort to get what you normally would receive for n an ordinary hotel room.

Reviewed January 09, 2023

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8.4
Excellent
Mari from Philippines
Family with young children
2 Bedroom Suite
Stayed 5 nights in August 2022

Very good”

Always stayed in this hotel every time we come home. We always get very good service from all the staff. Our first time to travel with children and we got the apartments. Concierge are very good helping us take our luggages to our room. Staff from room services are very friendly (only remembered Gerald but all of them are excellent). Will definitely recommend this hotel. Very good location, easily accessible to the mall and restaurant.

Reviewed August 20, 2022

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8.8
Excellent
Sarah from Philippines
Family with teens
2 Bedroom Suite
Stayed 2 nights in December 2021

❤️❤️❤️”

Our 3rd stay and looking forward next year!

Reviewed January 01, 2022

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8.0
Excellent
KYOUNGHUN from South Korea
Solo traveler
2 Bedroom Suite
Stayed 3 nights in December 2022

Cool”

Good location

Reviewed December 09, 2022

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6.8
Good
Eric from Philippines
Family with young children
1 Bedroom Suite
Stayed 2 nights in September 2022

Hotel is good. Room 1914 a disaster ”

Stayed at the service apts Room 1914 The fridge didn’t work The hot water didn’t work Internet barely worked Had to shower in a different room A rip off The staff is nice though and location

Reviewed September 05, 2022

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5.2
Tim from United States
Couple
1 Bedroom Suite
Stayed 7 nights in April 2022

rental review for serviced residence”

I've stayed in the serviced rentals previously. but this time there was NO service at all.... i stayed 1 week and the room was cleaned only 1 time... and that was after i called directly to have the room cleaned. i had to call 2 times to get clean towels.... The business center was unmanned during the day when i arrived... seemed the person in the business center was on vacation. So the cafeteria personel came into the business center to check me in. The Front desk in the Lobby doesn't touch the service residence side of the property. i ordered room service a couple of times.... overpriced and not the best of food... The thinnest steak i have ever eaten. overpriced also.... The breakfast buffet has not changed... still has the same "stations" for food... good quality and reasonable price.

Reviewed April 18, 2022

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3.6
Marco from Switzerland
Family with teens
2 Bedroom Suite
Stayed 1 night in August 2022

Disappointing ”

We had a family room very spacious, however the place is run down and old. Leaking sink, no hot water. It really needs some maintenance and renovation.

Reviewed August 10, 2022

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3.2
Medeza from Philippines
Couple
1 Bedroom Suite
Stayed 2 nights in July 2022

Not coming back! ”

The room is very outdated, yet they charge so much. Definitely not a good value for money. Their bathroom also smells really terrible and not even a single trash bags in any of their trash cans. This hotel is a joke. Breakfast is also terrible, always the same menu every day. It’s almost embarrassing to be staying at this hotel. One thing to note, their serviced apartments are handled by a different dept and not by the main front office. Such an inconvenience!

Reviewed July 24, 2022

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9.2
Exceptional
Jandale from Philippines
Family with young children
2 Bedroom Suite
Stayed 2 nights in June 2019

Great staff from Business Center”

I can say that our stay here is excellent. I've already tried different hotels in Cebu and this is one of the best in terms of how spacious the place is, the staff and their service. Issues are dealt with properly and fast. Staff are courteous and accommodating especially the ones in the Business Center. :) Location is good, just in front of Ayala Mall, 15 minutes to port (if you're going to Bohol), and 30 minutes to airport. Con: 1. Drain odor from the Master's bedroom bathroom. :( 2. Lacking in toiletries, but they immediately sent housekeeping for this. 3. The 2-bedroom unit we were in had no washing machine and clothes dryer as claimed in its "facilities included in the room" - but they immediately installed the washing machine in the laundry area on the 2nd day. Still no clothes dryer though, funny, we still needed the hotel's laundry service for drying our clothes. Lesson: Msg/call first & confirm that everything is present in the room.

Reviewed June 17, 2019

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8.8
Excellent
Mia from Philippines
Family with young children
1 Bedroom Suite
Stayed 1 night in November 2018

1 night in the city”

We stayed 1 night in Mandaue City w/ our 7 year old son in a 1 BR suite. The place was clean & well-stocked. We had a TV in the living room & another in the bedroom. Ref was large & the kitchen had a microwave as well as cooking & dining equipment. Unfortunately we didn't get to use the kitchen because we only stayed 1 night. The water heater in the shower was not working initially but after calling the front desk, they sent a repair man who fixed the heater w/in 20 minutes. Breakfast had a wide spread and gave us good value for our money. The only problem we had was when we checked in, I first went to the main front desk and gave my ID but then we were told to transfer to the business center because I booked a serviced a apartment & not a hotel room. We finished checking in & I forgot about my ID. I only realized the following day when we already checked out. I was still in Cebu but already in our Mactan resort. I called the hotel but they said they didn't have my ID.

Reviewed November 14, 2018

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