We are really apologize Mr Rhino for the inconvenience. We are truly sorry. We are put all of concern on those things (readiness of room), and we are very open with the customer complaint, and we can change your room directly if you are not satisfied.But again we are sorry for your bad experience in the past.

Thanks Mr. Mathias for your time for the review. We will put more effort to ensure our quality of room cleaning. Yes for communication in english, we will teach our staff more, since most of our people just a local people thats why we need to teach more for them. but in the end, thanks for your time for the review.

We are really apologize for the unmatching expectation that we provide. we are budget hotel, with very detail on pricing and giving budget value to our customer, thats why sometime its doesnt match with a lot of standard high quality hotel. but we do believe because of that , we cant put a lot of resource to match the expectation. but now we realize to give more value than the price. we hope in the future it could be match with your expectation

thanks for your time mr rachmat for the review. yes since we are budgeted hotel, we keep it simple. we take consideration for main thing that customer need. thats why we add some facility like minimarket, restaurant, spa, and take a lot of consideration about the transport and easy access (we have 2 access right not, from main street and second street). But in the end, we will add more value and something that matters to customer. thanks for your time mr. rachmat.

We are really apologize for the inconvenience. In high season or alot of guest, sometime housekeeping do not clean the room again. we are really apologize. but now we have put more concern on that things since now renovation have been finished. we can give more focus and effort on the clean hotel and customer satisfaction. we hope in the future could be match with your expecatation

We are really apologize for the unmatching expectation. in 2013, we did many renovation , and we realize that we dont put a lot of focus on cleaning, We just put more effort on adding facility and renovation because it just changing management . Now we have put more focus on the hotel cleaning , we hope in the future it could match with your expectation.

Hello Veronique from switzerland.. Very apologize for the inconvenience and the tricky employee. we will make it sure, in the future not do same thing again. We will give our main priority to the readiness of the room. for the breakfast since we are budget hotel with one of the lowest price in the city, we keep it very simple the breakfast. but again we apologize for the breakfast. in the future we will give more value to match with the expectation of the price. Since some time we got bad employee, they try to get more money to tricky some customer., but we will make sure to avoid that kind of employee. The harbour is very near with our hotel , and thats right only by walk around 10 min. Since right now in Indonesia, we also have online transporation, its more easy and convenient to go anywhere. Again sorry for the bad experience. but we will make it sure and make it better in the future.

Terima kasih pak albert atas review yang bagus. Kami akan meningkatkan pelayanaan dan fasilitas terus menerus. Sekarang kami telah menambah akses ke jalan utama, dan juga fasilitas minimarket, rumahmakan, spa, dan perbaikan agar lebih baik lagi. Terima kasih pak albert

Thanks ricky for the review. we are really thankful for your kind review

Sory for the inconvenience. we apologize for everything thats doesnt match with your standard. since i just come back also in Japan, i just learned a lot about hotel in japan, how the standard maintain. it will become inspiration to me and team to increase and match the standard with our customer want. Very apologize for the unmatching standard with your expectation

Terima kasih atas review nya pak agung. Kebersihan kami sudah menjadi prioritas kami, tapi akan lebih kami tingkatkan. Terutama ketika banyak tamu, kadang memang perlu diakui bahwa kebersihan kami jadi kurang terjaga. tapi ini akan menjadi prioritas kami untuk selalu memastikan kebersihan agar tiap tamu yang datang bisa puas. Karena tiap tamu sangatlah berharga dan its our family. thanks pak agung

Terima kasih pak bambang atas reviewnya. Memang untuk dahulu kami kurang fokus untuk kamar deluxe, dan kualitas kurang terjaga ketika banyak tamu. tapi kami akan memastikan dan memfokuskan kamar kamar yang ready dan sesuai standar. Mohon maaf sekali lagi atas ketidakpuasannya.

Terima kasih bu wiwin. Mohon maaf atas ketidakpuasan dan ketidaksesuaian ekspektasi . Kami akan memperbaiki dan tetap memberikan more value kepada customer agar bisa melebihi ekspektasi yang ada. Untuk sekarang kami telah menambahkan beberapa fasilitas yang kami rasa perlu untuk customer kami tanpa menghilangkan konsep our budget price hotel, seperti akses yang makin mudah (2 akses ke jalan utama dan jalan wisata - wakeke), serta penambahan fasilitas minimarket, rumah makan, spa. Semoga dengan fasilitas ini bisa menambah kepuasan dan kenyamanan pelanggan. Dan yang pasti kami akan memastikan lagi untuk kebersihan dan keramahan pelayanan kami. Terima kasih

Terima kasih Ibu Aziza atas waktunya. Mohon maaf karena kami tidak bisa sesuai dengan standar yang diinginkan. As budget hotel we keep it simpel, and menambah hal hal yang penting bagi tamu tanpa memberatkan biaya agar tidak lari dari konsep budget hotel yang sesuai dengan pasar yg kami tuju. Mohon maaf sekali lagi, kami harap yang terbaik untuk Ibu Aziza.

Terima kasih atas waktu dan reviewnya. Mohon maaf atas kondisi hotel yang katar, terutama ketika banyak tamu. Ini menjadi main concern kami ke depan, untuk selalu memastikan kondisi hotel yang rapi dan bersih. Kami berusaha meningkatkan fasiiltas dan standar kebersihan, semoga ke depan bisa sesuai dengan ekspektasi yang ada.