Recent customer comments

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Excellent



based on 3284 reviews
  • Cleanliness 9.2
  • Facilities 8.6
  • Location 8.9
  • Room Comfort/Standard 9.0
  • Service 9.1
  • Value for money 8.5
  • Food/Dining 8.4
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Andrea from Switzerland
Couples
Premier Room
Stayed one night in February 2014
Comfortable city hotel, close to Cebu piers
Location, room comfort and modern
Our stay was fairly comfortable and nice. Very convenient location for ferry travelers since it is located very close to the harbor. It is also close to a big shopping mall. Room was very big and comfortable, except there were some cockroaches trapped in the head board lump... Very noisy at night! Food at the restaurant was not very good.
Reviewed February 13, 2014

Charlie from United States
Business travelers
Deluxe
Stayed 2 nights in January 2014
It was good
Clean rooms
Reviewed February 13, 2014

Kamonchanun from Thailand
Families with young children
Stayed 2 nights in February 2014
Value for money, 5 star hotel
Quality, upper-class feel. Clean & well maintained. Professional staff, very well-dressed, good looking uniform.
Our stay was Very pleasant . Surprised with the way hotel staff were dressed (ladies stationed at the hotel entrance & elivators wore blue gowns). Staff were attentive, friendly, good communication skills. Check-in/out process were swift. Hotel virtually connected to the mall.
Reviewed February 12, 2014

joemar from Philippines
Couples
Stayed one night in January 2014
Entertaining and relaxing
NICE FOOD, BIG ROOMS AND FRIENDLY STAFF
Its great to stay in this hotel all you wanted was been there
Reviewed February 12, 2014

ELEANOR from Philippines
Couples
Deluxe
Stayed one night in January 2014
Comfortable and Relaxed
Big rooms w/ big bed, nice pool, large lobby
Very good experienced, friendly staff, very clean & large rooms, discounted buffet
Reviewed February 12, 2014

Lauren from United States
Families with young children
Stayed one night in January 2014
Short stay, nice staff
Location, Staff, Breakfast
We only stayed one night, service was great. The executive level was worth the extra charge!
Reviewed February 11, 2014

Michael from Germany
Couples
Stayed 2 nights in February 2014
Excellent city hotel
well located, close to shopping and sightseing
The hotel is well located next to a huge shopping mall. The breakfast buffet is rich and full of variety. Staff is friendly and helpful. Comfortable rooms are clean and well equipped.
Reviewed February 11, 2014

Adam from United Kingdom
Solo travelers
Superior
Stayed 10 nights in January 2014
High quality hotel in Cebu
restaurant, professional staff, next to SM Mall
Second stay here. It seems to be the best hotel in Cebu city (at least I found it superior to the Marriott). Rooms are nicely appointed and soundproofed (at least the corner room I had), so you get some peace. AC is quiet and good quality. Internet was very reliable; not super fast but easily good enough. Staff are extremely friendly and professional. Location is perhaps a weak point, depending on what you need. There is a huge mall next door (SM) but for anything else you'll need a taxi.
Reviewed February 11, 2014

Sanjay from India
Solo travelers
Superior
Stayed 2 nights in November 2013
executive stay at affordable rates
great location, proximity to shopping mall and great breakfast
i like this hotel location and service, its proximity to SM mall gives good opportunity to get all in one go. rooms are impekable...staff is freindly. i had a bad exoerience while check in as my room was not ready , but when the manager came to know about it , i got 5 * treatment thereafter...
Reviewed February 10, 2014

CHIN from Singapore
Couples
Stayed 4 nights in February 2014
Great hotel services at reasonable rate
Price is good among all 5 star hotels. Service is superb.
Price is good among all 5 star hotels. Service is superb. Breakfast is good.
Reviewed February 10, 2014


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