terrible experience”

When I was taking a shower and just putting shampoo on my head, the hot water stopped. One and a half hour later, the hotel still said that they were trying to fix it and didn't know the reason. I even didn't receive an apology and had no idea how long to wait for the luxury hot water. It's a terrible experience and I won't choose Radisson any more.

Exceptional”

Clean room , friendly receptionist and location to train station is near..

Nice hotel but the "Premium Room with View" doesn't have a view”

This is a nice, clear, modern hotel at a convenient location with friendly staff. However, we felt it's over-priced, especially the "Premium Room with View" we got is at the corner of the hotel - it has a clear and panoramic view of the trains and train tracks of the main station but not really a view of the lake (very different from what the photos show on the website). It is a pity that we stayed in the hotel for 3 nights yet the staff could only give us a room with an inferior view during the entire stay.

Big room and clean”

Big room, clean, need 5-10min walls from train station. We need to walk 10 upstairs to my room with my luggage.

Staff is not nice”

Staff is not nice, no free bottle of water provided, good location that near train station.

Very good”

The hotel is linked with the station by a walk way. Takes less than 5mins to reach hotel from platform 14.

Good ”

5 minutes walk from city Center , very accommodating staff to help you advice on location trips, tours, directions . Henrique was very good. Has facilities like gym with a very good view of alps and sauna and steam bath... clean! Good breakfast buffet...

Pathetic service very dissapointed”

Ac is not working in the hotel

Location of the hotel”

Location is good, very near to the train.

Great location and nice hotel”

Pros: Great location next to station Good service (but you need to reply my emails earlier! ) Good breakfast Nice room Cons: Too crowded with loud tourists in group tours

Excellent”

Very helpful staff especially miss phosri, the thai receptionist . Rooms was excellent. Breakfast was good. Modern lobby. We would highly suggest this property.

It was awesome place”

CLEAN, LOCATION, SERVICE. All kinds of thing's perfect. Very good

Great location, great rooms and great drinks at the bar”

Reception asked us to move to another room as we made 2 different bookings for the 4 nights we stayed there. It caused inconvenience for us who are not light travellers

Exceptional”

fantastic

The rooms were not kept properly . Towels were missing . Normal toiletries were not there.”

One has to call no of times to get things done. Breakfast items used to be over and staff hardly monitored. Not worth the money

excellent stay”

we had the most wonderful stay here, the room was great, the people were even better! very helpful and sooo nice. they really made our stay the best possible experience.

poor service, staff not professional”

i booked room with 2 kids and paid through agoda. i was informed that they have a system failure with agoda and they charged me 80 Swiss frank extra per night for extra bed although i paid for 4 person already through agoda. the staff supposed to send the extra bed forgot about it, then i called reception, no answer!! i had to go down to reception to get the extra bed. so unprofessional.

Horrible service!”

We got a room for 2 instead of 4 people. The hotel kept arguing that it's Agoda's fault instead of accepting responsibility. We had 2 other families with us and all the room reservations were messed up. Although our confirmation showed 3 rooms with 4 people in each, they kept arguing that the room given to us is what was reserved. No remorse from them - just constant argument! Although they gave an additional room, it still wasn't enough to accommodate everyone and families were split. Obviously we didn't pack to have families separated and so it was just a pure mess. You would think they would provide some sort of compensation but instead they wanted to charge us for the extra room. I need to call Radisson to get this straightened.

Very good”

Considering the no. Of Indians visiting the place I am sure demand for vegan food must also be high... restaurant provides very less options for vegan. Rooms and location are good no doubt.

Excellent Unobstructed View”

We stayed at the uppermost floor of the hotel and it offered a big balcony with magnificent view of a green and the air traffic . The toilet room was spacious. The overall impression was really unforgettable.