10-min walk from station for a quiet and great experience.”

This hotel requires around a 10-min walk to Lucerne train station and tram stops. But it is totally worth it! The hotel is very new and stunningly clean. Room is spacious and cozy. Staffs are very nice and helpful as well - they helped us out in an early check-in :) Since it was winter time, it would be great if an actual kettle can be provided, instead of hot water from a coffee machine. Overall, we are very satisfied with this experience! We really enjoyed it!

Nice hotel but the "Premium Room with View" doesn't have a view”

This is a nice, clear, modern hotel at a convenient location with friendly staff. However, we felt it's over-priced, especially the "Premium Room with View" we got is at the corner of the hotel - it has a clear and panoramic view of the trains and train tracks of the main station but not really a view of the lake (very different from what the photos show on the website). It is a pity that we stayed in the hotel for 3 nights yet the staff could only give us a room with an inferior view during the entire stay.

Exceptional”

Very comfortable, clean and friendly staff. Not too impressed with dinner menu at Luce Restaurant, other than that we had a lovely time in Lucerne.

New business hotel at good location”

A pretty basic hotel located 10 mins walk to the main train station. Good for business travel. The hotel is fairly new - didn't really check out the facilities. The staffs are friendly. Got a great deal on agoda.com.

Excellent Unobstructed View”

We stayed at the uppermost floor of the hotel and it offered a big balcony with magnificent view of a green and the air traffic . The toilet room was spacious. The overall impression was really unforgettable.

Great hospitality by staff”

One of the best hotel during our short trip to Switzerland. They helped setup additional bed knowing that we were travelling with our kid (without we even requested!). During breakfast, the staff even offered and cooked extra food for us due to our dietary restrictions. Truly wonderful experience.

Exceptional”

Clean room , friendly receptionist and location to train station is near..

Horrible service!”

We got a room for 2 instead of 4 people. The hotel kept arguing that it's Agoda's fault instead of accepting responsibility. We had 2 other families with us and all the room reservations were messed up. Although our confirmation showed 3 rooms with 4 people in each, they kept arguing that the room given to us is what was reserved. No remorse from them - just constant argument! Although they gave an additional room, it still wasn't enough to accommodate everyone and families were split. Obviously we didn't pack to have families separated and so it was just a pure mess. You would think they would provide some sort of compensation but instead they wanted to charge us for the extra room. I need to call Radisson to get this straightened.

excellent stay”

we had the most wonderful stay here, the room was great, the people were even better! very helpful and sooo nice. they really made our stay the best possible experience.

Great location, great rooms and great drinks at the bar”

Reception asked us to move to another room as we made 2 different bookings for the 4 nights we stayed there. It caused inconvenience for us who are not light travellers

Excellent”

Very helpful staff especially miss phosri, the thai receptionist . Rooms was excellent. Breakfast was good. Modern lobby. We would highly suggest this property.

Great location and nice hotel”

Pros: Great location next to station Good service (but you need to reply my emails earlier! ) Good breakfast Nice room Cons: Too crowded with loud tourists in group tours

Spacious room, good staff”

Spacious room, modern deco, comfy bed, good staff, close to the lake. Everything is great.

Very good”

The hotel is linked with the station by a walk way. Takes less than 5mins to reach hotel from platform 14.

Very good”

Considering the no. Of Indians visiting the place I am sure demand for vegan food must also be high... restaurant provides very less options for vegan. Rooms and location are good no doubt.

Big room and clean”

Big room, clean, need 5-10min walls from train station. We need to walk 10 upstairs to my room with my luggage.

Good ”

5 minutes walk from city Center , very accommodating staff to help you advice on location trips, tours, directions . Henrique was very good. Has facilities like gym with a very good view of alps and sauna and steam bath... clean! Good breakfast buffet...

terrible experience”

When I was taking a shower and just putting shampoo on my head, the hot water stopped. One and a half hour later, the hotel still said that they were trying to fix it and didn't know the reason. I even didn't receive an apology and had no idea how long to wait for the luxury hot water. It's a terrible experience and I won't choose Radisson any more.

Excellent.”

The room is clean and facility is complete

Location of the hotel”

Location is good, very near to the train.