High class luxury ”

They didn't have a standard room ready so they upgraded us to business class. The staff spoke good English and were helpful when we asked them for assistance. We ate at the resturant and the food was superb. I would thoroughly recommend this hotel.

great name but that is all”

Infrastructure mediocre for a 5 star hotel . Breakfast simple. bar small with two TV programs impossible to talk - used also as coffee shop as no other place than a formal restaurant to have a coffee or sandwich in the early evening. Soap and shampoo was not renewed in the room. Had to call for ! Pool and Jacuzzi no properly tempered.Location problematic as from early evening on the 15 minute walk from hotel to city center dangerous because of probable attacks. During check out I did discuss this points and the clerk answered that we have not been the only guests claiming a mediocre infrastructure and service. Will not stay there again

Biz trip ”

Clean room, nice breakfast and good location to go anywhere.

Not Very Accommodating!!”

We ended up coming in a day late due to American Airlines (which I will also never fly again) & the man that checked us in was not very helpful. Since we had lost our first night reservation we were hoping he would credit us for a later date since we knew we would be coming back to San Jose. The attendant refused, said he could not do that. We checked in for our 1 night & when we got to our room I noticed it was 2 queen beds & our reservation specifically stated a king bed room!! When the bellhop called the lobby he was told they had no more king rooms available!! Which means, they gave away our king room & then wouldn't provide us any kind of credit.

Excellent”

Very happy to stay in this beautiful place.food is amazing.stuff are friendly.very satisfied.recomend.

Disappointing for Radisson”

We chose this hotel as an overnight transit hotel, but it was not convenient location to the airport, or anywhere. Not a great neighborhood. Hotel has been expanded in stages, so some rooms are far from the lobby, including various elevations along each floor. Very disappointing.

love this hotel”

many gardens, common areas, awesome breakfast, very friendly restaurant staff! Very impressed.

Great clean, comfy night”

Spacious, clean, comfy, friendly staffs. Not far from city. Easy to get around by uber and far enough to have a quiet comfy night in SJO.

Close to main things”

Close to bus terminal as well as main attractions. However, pool is not heated at all. It's not at an acceptable temperature for adult swim.

Clean good hotel ”

Clean hotel with helpful staff. Breakfast was a buffet with fresh fruit and hot options such as eggs and chicken.

Won’t Come Back”

Wouldn’t really recommend this hotel. Service, amenities and overall experience were so-so. Not sure if they were understaffed though, due to covid. But they got a lot of our simple requests wrong. Even to request for a quotation for an extended stay took forever. Location was really bad too. Felt like a 3 star rather than a 4 star hotel.

Exceptional”

Staff was excellent !

Nice Hotel”

A very nice big hotel, a little far from everything.

Very Satisfied”

The Hotel is amazing and its staff even better. The architecture is a blend of modern and new that really works and the interior court yard is like a small slice of heaven in the middle of San Jose.

COVID needs to end”

Beautiful hotel with a wonderful staff. The architecture is amazing!

Very good”

La comida es deliciosa, el personal muy amable

Excelente servicio ”

Muy buena opción para disfrutar de un descanso. La atención y comida excelente, al igual que el aseo en la habitación

Equipement manquant.”

J'aurais bien aimé avoir un petit réfrigérateur pour pouvoir garder les jus et les boissons froides. Par contre, les déjeûners étaient très copieux et le personnel serviable et très convivial.

Good”

mauvais accueil de réception. chambre sans ouverture donc sent très fort l'humidité. en revenche l'hotel et ses piscine sympa, chambre spatieuse, personnel de chambre et de restauration très sympatique. alors oui je peux recommadé Mais demandé une chambre avec ouverture, sinon fuyaient

Gran hotel. Antic, necessita una renovació dels tancaments i els banys ”

Hotel Gran, estàndards Europeus. Necessita una actualització de les habitacions, en especial el bany, està molt antiquat i el més important necessitaria una millora de la insonorització de les habitacions. Està situat en una avinguda molt important amb un trànsit de camions i a partir de les 5 de matí és com si els tinguessin dins de la habitació...