Nice experience ”

Our family stayed at the Radium Kagaya hotel during a Typhoon so spent most time in doors. Staffs are diligent overall. We got traditional Japanese room which the kids had a lot of fun. The Japanese style bath robe provided were a highlight. Breakfast buffet was included and with good choices. Dinner was high quality but overall less option to choose from. The public hot spring was very nice esp. during typhoon season where it was only myself. The sake tasting event was also great! Really enjoy the stay!

Wonderful time and most attentive staff”

if you want a special treat and something different then check into the Radium Kagaya hotel. You will be pleasantly surprised by the very attentive staff, the cleanliness of the whole hotel, and the quality of the food. Most enjoyable and highly recommended.

Disappointed their service and public hot spring ”

I stayed at the hotel one night after staying The Gaia Hotel Beitou. Maybe I expected too much at Radium Kagaya Hotel because its higher price. When my elderly mother and I arrived at the hotel around 12:30pm, no one was there to help the bags, so waited so long time. When I checked In, the staff wasn’t friendly at all even though they aimed to Japanese Soul. When we came back for the room key around 7pm, the staff said us wait at the seat, then, no explanation anything for more than 10mins. And two staffs chatted. When I asked something is wrong, then they said our butler is coming. It will be nice to let me know about it when I asked the room key. However, The room was good and clean. The Hot Spring water quality is good too. But its public hot spring facility is not good. It has big hot and warm water pools, but has really tiny cold water pool for only 1 person size. It didn’t have any loungers for relaxing. The breakfast was good. The staff refilled quickly. However, when we checked out, They didn’t have any willingness to help our bags to bring to the downstairs. Compare with The Gaia Hotel, I don’t recommend Radium Kagaya hotel at all. Only its location is plus. Our butler , Ryoko(intern) was good when she toured us the room.

Never been to such high quality hotel with top class cleanliness, friendliness and service”

Stayed in Kagaya Dec 2015 during Christmas. Although the hotel price is expensive, every single cent that I paid is totally worth it. The staff there is genuinely friendly and approachable. The food there is top class. Totally blown away by the view of my room and the extremely high tech toilet bowl which I believe its very common in Japan. Feel totally relaxed when I entered the hotel and fall asleep immediately when I went to sleep that night. Bed is extremely comfortable.

Nice hotel, disappointing breakfast”

The rooms were nice and the location is good. Service was good. The reason I am giving a bad review is because of the breakfast buffet which i found disappointing. The setup was nice but the variety of food was limited and the taste was below average. Furthermore, the quality of the food was questionable - the sashimi tasted fishy, the dim sum items were dry/stale, the pastries were not fresh, etc. For the price and from some reviews I read before staying at this hotel, I expected a better breakfast. In fact, I moved to another hotel after one night at Radium Kagaya. That hotel served a much better breakfast even though the rooms cost less than half of Radium Kagaya's.

Authentic experience. Superb in every way.”

I rarely give outstanding reviews because I notice every detail and find something that disappoints, but not this hotel. This location is very central and walking distance to all the hot spring access, restaurants,etc. The onsen in your room (sulfur water in Japanese bath tub) and the hotels onsen is as close as you can get to the real deal, similar to Japan's. The bed is huge, which was a nice surprise and the rooms Are spacious. Great amenities that actually do the job and smell nice. The staff is extremely hospitable, polite and accommodating. When we checked out, they took care of all our luggages and assisted us in loading the car and even gave us goody bag for our long drive to Taroko. The lady even assisted with the road traffic. The only tiny comment are the pillows. They are soft and super light and flat, so we didn't sleep too well. Breakfast was traditional Asian, more on the Japanese side. Selection was great, good variety. Highly recommend. It is a bit pricey, so it's not necessarily value for money.

Beyond my expectation”

Since I have read some reviews saying that the service level would be different from Japanese standard Kagaya level, their service was actually more than expected and I was supprised that I could spend my stay only by speaking Japanese. It was amazing Japanese hospitality is there in Taiwan.

Good service and excellent onsen”

The room is spacious and clean. The staff are friendly and helpful. Onsen is excellent and relaxing. There are different activities such as guided-tour in Beitou region to be joint. Very close to the onsen museum and Beitou library which are definitely worth seeing. Delicious buffet breakfast with various dishes. I highly recommend other to come to this hotel !

Best service I have seen in a while”

Textbook Japanese hospitality combined with the Taiwan language. Only issue is the slightly high price we are paying for it, but the in-room and hotel hot spring facilities together with the rich history of the facility makes the stay a good experience and will definitely recommend it to anyone looking for a stay in Beitou.

Excellent japanese style onsen hotel in taipei”

Service was excellent. The staff are incredible and it just feels like a very traditional Japanese onsen hotel or maybe even better - a hotel where you could feel like in Japan in the hotel while traveling around Taipei. All details are taken care of and it is definitely worth the price tag. The only disadvantage may only be the need to travel 30 mins to reach Taipei downtown.

Everything was fantastic, expensive yet very well deserved ”

Extremely gorgeous hotel. One of the best if not the best ever I have stayed. Thank you Kagaya for providing me great experience during my trip in tw.

nice hot spring hotel”

the staffs are very nice and polite. The location is very close to the new Beitou Mtr station. Most the tourist attractions are nearby so you can have a relaxing walk around the area. The restaurant is good too yet quite expansive. The hot spring facility is clean and decent to use. Overall, good hotel to choose, just not cheap.

Celebrate mummy birthday”

i special booking this hotel for celebrate my mum birthday. the hotel provide a cake and a gift for my mum. . The bathroom can see outside view, while u relaxing in the hotspring and the tv surround sound in bathroom is so wonderful. before check in, we went to musuem, library in front of the hotel. Public hotspring is nice. there is quite a number of restaurant nearby the hotel. Receiption not much of smiling, just one woman with bracelete got big smiling face . her smile melt all the unhappy faces. The Japanese breakfast is wonderful, i love it. A girl 结子 is polite to serve us in the restaurant but there is another girl with a sour face, esp she give a unhappy look while my baby walk slow to step on the staircase, she felt angry as baby block her way. after check out we bought a Beitou stone , the salesgirl gave us free gift anfd forgot to pass us the stone. Driver help us to call to hotel n drive back. Facilities and design is superb , just need to upgrade the staff quality.

Very big room and relaxing onsen”

The hotel location is good, shuttle service from beitou station is available and timely. The Japanese style hotel room is decent with various complimentary drinks in the room. Onsen is good. The staff are helpful and friendly. Overall stay is satisfactory and good for couple / family stay over the weekend. Breakfast is good but i'd prefer serving it by set instead of buffet as it is more Japanese style and authentic. However, the package is not cheap and with this room rate, a better room view is expected. There's no view at all in our room and a TWD2200 top up is needed for a garden view room.

Terrific Service and Facility”

If you are looking forward to a few days of relaxation and family time near Taipei, this is the place to go. It is at the upper side of my budget, but it totally worths the money. The Japanese style suite is not roomy but very well designed and utilized, so it is cozy. Both the in-room and public hot spring bathing facility are terrific. The staffs are welcoming and polite. About 30 minutes drive from downtown Taipei, I would say the location is quite convenient too.

If you have enough budget to try Japanese style hot spring...”

Hot spring was really good even for Japanese. Cannot expect same service as Kagaya In Japan. A lot of things to be improved, Ex. speaking ability, service at restaurant, enough explanation At check in and out time, etc. Moreover, they serve no cheese at the bar...

簡直好似去左日本咁!”

The staffs were great, nice and helpful. The room was great too with very Japanese style. My room could see the Beitou library and as well the sunset which was fantastic. The hotspring was wonderful too. Anyway, the experience was great and enjoyable.

Best selection for family vacation”

Our first impressive when we arrived was "Wow...." the room is amazing. My daughter had a fun there. Only thing we regret is that we just stayed for a night and left in early morning. Already planned for the next trip to Beitou. This is the only place I will stay.

Needs some improvement ”

We had Japanese bed to set up when we went for dinner. I was expecting when they come to set up the bed, they will also clean the room. It's very sweet they make the tea service after showing your room. Our room small lamps are very filthy. One of our lamps is broken. Our room is deluxe room and I expect the standard is high. I hope Kagaya hotel in Taipei will improve the cleaning and room facilities better.

Relaxing moment ”

I was impressed by the service. Hotel staff welcome us in front of the hotel. The room is comfortable. We got the best sleeping moment in taipei. Hot spring open till midnight. PERFECT FOR RELAXING MOMENT