Rafayel Hotel & Spa

34 Lombard Road, Wandsworth, London, United Kingdom, SW11 3RF - See map
5-star Hotel
Free Wi-Fi
7.8
Very good
/10
(1,978 reviews)See what guests said
Housekeeping7
Breakfast4
View3
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Rafayel Hotel & Spa

"The room was amazing and the hotel is perfectly situated in Battersea to go to the Natural History Museum , Waterloo and many other locations/attracti..."

Lisa - June 7, 2018

Standard Rafayel Hotel & Spa
Interior view Rafayel Hotel & Spa
Interior view Rafayel Hotel & Spa
See all 65 photos
Wellness activities
Spa & Beauty
Workout and Leisure
Property highlightsRead all 1,978 reviews
Excellent cleanliness
8.6 rating for cleanliness
Excellent comfort
8.5 room quality and comfort
Excellent service
8.1 rating for service
Very good facilities on premise
7.6 facilities on premise

Plenty of places around to eat and also has a decent breakfast in associated restaurant.

David | July 24, 2017

  • 640 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Steamroom

Your dates are popular among travelersUsers are booking a place in London every 4 minutes on Agoda.com
Value for money7.7
Location rating6.9
Nearest airportLondon City Airport (LCY)
Distance to airport16.1 km

Rooms available at Rafayel Hotel & Spa

8.5
Excellent
Room comfort & quality
Suite
Suite
...
  • Room size: 65 m²/700 ft²
  • Non-smoking
  • 1 double bed
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Emperor Suite
Emperor Suite
...
  • Room size: 51 m²/549 ft²
  • River view
  • 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 65 m²/700 ft²
  • Shower and bathtub
  • 1 king bed
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Standard
Standard
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 double bed
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Superior
Superior
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 1 queen bed
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Deluxe River View Double Bed
Deluxe River View Double Bed
...
  • Room size: 46 m²/495 ft²
  • River view
  • 1 double bed
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Premium Deluxe Double Room
Premium Deluxe Double Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 queen bed
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Deluxe
Deluxe
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 1 double bed
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Thames Premium Deluxe Room
Thames Premium Deluxe Room
...
  • Room size: 30 m²/323 ft²
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Thames Premium Deluxe Room
Thames Premium Deluxe Room
...
  • Room size: 30 m²/323 ft²
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Frequently asked questions

Does Rafayel Hotel & Spa have wi-fi?

Wi-fi is available at Rafayel Hotel & Spa. View more amenities here.

Does Rafayel Hotel & Spa have a pool?

There is a pool on the premises of Rafayel Hotel & Spa. View more facilities here.

Does Rafayel Hotel & Spa have a gym?

This property has a gym/fitness center on site. View more facilities here.

Can I park a car at Rafayel Hotel & Spa?

If you choose to drive to Rafayel Hotel & Spa, parking is available. View more facilities here.

Is there an airport shuttle for Rafayel Hotel & Spa?

Rafayel Hotel & Spa does not offer a ride service to or from the airport. View more amenities here.

Does Rafayel Hotel & Spa have a buffet breakfast?

A breakfast buffet is available at Rafayel Hotel & Spa. View more food and beverage options here.

Does Rafayel Hotel & Spa have a 24 hour front desk?

For your convenience, the Rafayel Hotel & Spa reception is available 24/7. View more amenities here.

Can I get a massage at Rafayel Hotel & Spa?

Massage services are available at Rafayel Hotel & Spa. View more in-house services here.

Does Rafayel Hotel & Spa have free in-room wi-fi?

Wi-fi is offered for free in all rooms at Rafayel Hotel & Spa. View more amenities here.

Does Rafayel Hotel & Spa offer relaxation amenities, like a spa, sauna or steam room?

Facilities for relaxation are available at Rafayel Hotel & Spa. View more amenities here.

Is there room service at Rafayel Hotel & Spa?

Rafayel Hotel & Spa has room service. View more in-house services here.

What time is check-in and check-out at Rafayel Hotel & Spa?

Check-in is from 2:00 PM, and check-out is until 10:30 AM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Rafayel Hotel & Spa?

A stay at Rafayel Hotel & Spa also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Rafayel Hotel & Spa has a car park available for guests. Car parking is available for an additional charge. Parking options include a full-service valet for total ease.

What is the smoking policy at Rafayel Hotel & Spa?

Rafayel Hotel & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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What people love about Rafayel Hotel & Spa

  • 9.6
    Exceptional
    Location

    "Big glass windows , near thames and walking distance from train station."

    najeeb

    |

    September 25, 2018

  • 9.6
    Exceptional

    "I had a great time and will definitely stay here again on my next trip."

    najeeb

    |

    September 25, 2018

  • 8.0
    Very good

    "hotel has good toiletries, and there are amenities like a spa and gym ."

    Rachel

    |

    September 22, 2019

Property ranking|Compared to 13,490 London properties
See all rankings
Room comfort score
8.5/10
Cleanliness score
8.6/10
Room size
44 sqm.
Value for money score
7.8/10
Better than
99
%
of London properties
Better than
98
%
of London properties
Bigger than
98
%
of London properties
Better than
97
%
of London properties
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Overall rating:
7.8
Very good
1,979 reviews
Cleanliness
8.6
Facilities
7.6
Location
6.9
Read all reviews >
What travelers say they love:
The bed was comfortable and had nice bedding.And there is a ...
Barbara from France
Solo traveler
More about Rafayel Hotel & Spa

More about Rafayel Hotel & Spa

This renowned 5-star luxury boasts cutting edge green technologies such as LED lighting, air conditioning, VDA efficiencies, and a rain water harvesting system. Rafayel Hotel & Spa will guarantee to service all houseguests with top-class attentiveness that they all deserve. The hotel offers elegant and comfy guestrooms along with a business center and fully equipped meeting rooms. For more leisurely comfort, there is a spa and gym well prepared for guests’ utilization. Be sure to visit the on-site diners to savor your taste buds in the on-site restaurants which serve some the most exquisite cuisines found within the area. Traveling to London is an enjoyable experience, but staying in Rafayel Hotel & Spa will surely make it an experience of a lifetime.

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Most talked about facilities

Housekeeping
20 mentions
Food & Dining
17 mentions
Breakfast
16 mentions
View
7 mentions

What they offer

10.0
Exceptional

"We loved it so much we stayed another night and will definit..."

Lisa

|

June 7, 2018

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Full English/Irish

Restaurants on site

Banyan on the Thames
Cuisine:Chinese, Indian, Mediteranean
Menu:Buffet

Nearby restaurants

British cuisine
British cuisine
Banyan on the Thames
10 m British, European, Grill
Afternoon Tea at Rafayel on the Left Bank
90 m British
Jack's Place
360 m British, Gluten Free
American cuisine
American cuisine
Frankie's Sports Bar & Diner
1.5 km American, Bar, British
VQ Chelsea
1.8 km American, British, European
Hache Chelsea
1.8 km American, French, Gluten Free
European cuisine
European cuisine
Riverside Grill Restaurant at the Crowne Plaza London - Battersea
150 m European
The Galapagos Foods Bistro & Delicatessen
380 m European
Churrasco Chicken
390 m European, Portuguese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Rafayel Hotel & Spa from real guests

Overall rating
7.8
Very good
From 1979 reviews
8.3Cleanliness
8.3Room comfort and quality
7.8Service
Agoda Reviews (483)Booking.com Reviews (1495)
Rating via Agoda7.8
/
10
Cleanliness8.6
Facilities7.6
Location6.9
Room comfort and quality8.5
Service8.1
Value for money7.7
High score for London
Rating
9+ Exceptional (84)
8-9 Excellent (83)
7-8 Very Good (62)
6-7 Good (49)
<6 Below Expectation (59)
Time of the year
Mar - May (73)
Jun - Aug (114)
Sep - Nov (72)
Dec - Feb (78)
Don't miss out!Users are booking a place in London every 4 minutes on Agoda.com
All guests (483)
All room types
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Show reviews that mention 

Showing 337 verified guest comments
12345
8.0
Excellent
KA from Hong Kong
Family with teens
Deluxe
Stayed 7 nights in July 2019

Very clean and comfy room, relatively spacey especially the bathroom”

Room was good although it doesn't look like the photos I booked via Agoda. Only one restaurant but quality foods worth the price. Cons: location is not convenient, no very close tube station although hotel provides shuttle service, better reserve before because it may not on time, even you booked day before, you better remind the lobby staffs your booking, otherwise you would still miss it. Staffs, to be honest, a bit cool, I lived there for 7 nights, the best one was the driver, he is polite and with good manner

Reviewed July 19, 2019
2.0
Danny
Business traveler
Suite
Stayed 1 night in July 2019

The poorest service attitude ”

Especially the receptionist, the one with long blonde hair lady had such a bad attitude with no manners and no smile. Very need to be educated and learn how to satisfy customers not by big things but very basic things which she missed from the very beginning to the very end. I would never use or recommend this place to anyone!

Reviewed July 12, 2019
6.0
Ragnhild from Norway
Family with teens
Standard
Stayed 4 nights in June 2019

Some good some not so good”

On the +side: rooms were pretty big(for London)-we had two standard rooms- and the bathrooms looked newly renovated. Rooms and hotel overall was very clean. Area is quiet (although not very interesting) but bus 170 for Victoria station leaves right outside the hotel every 10 minutes or so. From the pier you can also take the boat (Thames clippers) to Westminster or Tower (and many other destinations). Hotel breakfast was not great, but only 5 minutes walk from the hotel was a cafe- the bread central- that served really good breakfast almost at the same price as the hotel. Even if the hotel was satisfying I do not think it is a 5star hotel. Mainly because of the not so great food, the hotel beds (small and a bit hard) and sorry to say also the staff. Not once in five days did anyone from the hotel staff greet us or even smile to us when we entered or left the hotel. Only after we said good morning and good afternoon first did they reply back to us. Also, the shower in one of our rooms did not work the first morning. When we first told the receptionist he didn’t seem to take it serious. We then had to find someone ourself to help us, and luckily we found a nice housekeeper that came and looked at the shower and said (as we already knew) that it did not work. After we then complained to another receptionist they ordered a Plummer and the shower was fixed. Even if we were happy with the result, I think we should have gotten 1) an apology for the inconvenience and 2) some sort of compensation for being without a functioning shower the first morning of our four night stay. We got neither. The last negative thing was when we checked out they said that we had consumed things from the minibar that we had not. We did not have to pay for this (obviously) but I didn’t get an invoice (was not possible according to the receptionist) and again no apology. In my opinion the hotel staff really needs to be educated in customer services for this to be even close to a 5star hotel.

Reviewed July 01, 2019
8.4
Excellent
Leticia from United Kingdom
Couple
DOUBLE STANDARD - BED AND BREAKFAST
Stayed 1 night in June 2019

Value for money ”

Pros, I would say the facilities, the breakfast was good , the cons , the standard room was very very basic , the smell as you entered the room wasn’t very pleasant, had to keep the ac on all night as the room was very stuffy.

Reviewed June 30, 2019
8.8
Excellent
Micah
Couple
DOUBLE STANDARD - BED AND BREAKFAST
Stayed 1 night in June 2019

Nice hotel, lovely breakfast, but a few things could be improved.”

Kindly I was upgraded to a superior double but the room itself seemed like a “standard” size so I wonder how small a standard room is. The bathroom however was a generous size. Also you have to pay a £50 deposit on arrival which is refunded after departure but I would have preferred they keep card details rather than this as most hotels I have stayed at- even for longer periods of time did not require this. There is quite an abruptly worded poster in the lift and at the spa letting people know that absolute silence is expected when using the facilities (including the gym) and if this is expected to be adhered to else not be used. If I knew this I would have stayed somewhere else where users were free to have a conversation. This should be made clear on the description before booking. Other than this the staff were friendly and the hotel was very clean, breakfast excellent but it was the details expected of a 5* that I felt were lacking and disappointed me.

Reviewed June 08, 2019
8.8
Excellent
Laura
Couple
Deluxe
Stayed 2 nights in April 2019

Excellent”

Hotel and restaurant staff were beyond friendly and helpful. Location was reasonably close but not walking distance to a lot by the hotel had facilities available to travel. Spa had good facilities but was less relaxed as other guests didn’t follow signs of no phones or talking and staff didn’t challenge this. Treatments were exceptional and highly recommend. The restaurant food and atmosphere was also exceptional and highly recommended.

Reviewed May 02, 2019
8.4
Excellent
Emma
Couple
Standard
Stayed 1 night in July 2019

Stayed here for a christening the next day”

Very nice hotel. Didn’t have chance to use spa. Corridors v dark in the hotel. And could’ve done with better lighting in room to do make up but they are very small points.

Reviewed July 15, 2019
8.8
Excellent
Melissa
Group
Standard
Stayed 1 night in April 2019

Was a lovely hotel which definitely showed through its decor in the rooms! Absolutely Stunning!”

I thoroughly enjoyed my stay there as the room and breakfast was wonderful! The only things i didn't quiet like or would of preferred a bit better is the lighting and spa facilities. It was very dark in the room and the spa, in terms of space size for swimming pool, sauna and steam room was very small, apart from that everything was spot on.

Reviewed April 15, 2019
9.0
Exceptional
Sam from Australia
Couple
Deluxe
Stayed 2 nights in January 2014

Comfortable, helpful staff, quirky designed hotel”

Room size, cleanliness and in room speakers

Me and my better half stayed here for a total of 2 nights. We were provided with an early check in which was greatly appreciated. The hotel is a lovely design and is situated next to the heliport however you can not hear a whisper throughout the day and night and the rooms boast space and elegance. The only down side about this hotel is the ability to access which results in a taxi or bus to and from as their is no near tube or train stations. As it is situated just over the bridge from Chelsea it is exceptional to pick the right day and wander the streets. When taking a taxi from the hotel this is not run off the meter and is a made up amount to the drivers discretion which worked in their favour several times be careful we were ripped off several times by hotel taxi drivers being told 10 pound by reception then charged 25 pound. Otherwise comfortable stay i would suggest ordering taxis from different companies.

Reviewed January 07, 2014
10.0
Exceptional
david from Australia
Couple
Superior
Stayed 4 nights in August 2013

Really nice unusual hotel, friendly staff”

hotel room, spa and sauna and breakfasts

Ben was very helpful at the front desk, very accommodating - the gym and spa is very nice, the layout of the hotel is a little quirky but you soon get used to it and its a nice place, overall I was very happy with our stay here

Reviewed August 15, 2013
9.2
Exceptional
Elissandro from Brazil
Couple
Standard - 1 Bed Requested
Stayed 3 nights in December 2018

Great place! Spacious room. Tube commuting a bit complicated.”

Spacious room and confortable bed helpful staff, super-super clean. Facilities and SPA are a great Plus. It’s inconvenient to commute to tube, even with a free shuttle which leave every 30min. Overall good value for money. I’d go back.

Reviewed January 02, 2019
10.0
Exceptional
Ashlea from United Kingdom
Family with young children
Deluxe
Stayed 1 night in June 2019

Exceptional”

Brilliant stay

Reviewed June 17, 2019
10.0
Exceptional
Julian from United Kingdom
Couple
Standard
Stayed 2 nights in May 2019

Very nice hotel in good location 👍👍”

Location, food, cleanliness all top quality

Reviewed May 29, 2019
10.0
Exceptional
Diana
Couple
Standard
Stayed 1 night in May 2019

Beautiful surroundings”

Great staff. High standard of accomodation

Reviewed May 04, 2019
5.2
Pankaj from Poland
Family with young children
Deluxe
Stayed 1 night in August 2018

Above average”

not worth money!!! And thanks to Agoda for misguiding customer. We book holiday for 2 adults and 3 kids (12, 8 n 8 yrs) and we were provided with one double bed and an additional cot to fit 5 people in a room. Once again not worth money this hotel.

Reviewed August 14, 2018
10.0
Exceptional
ann-marie from United Kingdom
Couple
Superior Double
Stayed 1 night in June 2018

Lovely location.. beautiful view.. gorgeous room”

The room was stunning.. spacious, clean and maintained to a very high standard.. the bathroom was lovely and fresh. The shower amazing. Had a lovely nights stay .. felt refreshed and relaxed. The downside was the mini bar was a bit pricey

Reviewed June 17, 2018
10.0
Exceptional
Lisa from United Kingdom
Family with young children
Deluxe
Stayed 1 night in June 2018

FANTASTIC HOTEL AND STAFF”

I stayed at Rafayel Hotel and Spa with my partner and 2 children, it is a beautiful hotel with wonderful, helpful and friendly staff - nothing was too much trouble with our many requests. The room was amazing and the hotel is perfectly situated in Battersea to go to the Natural History Museum , Waterloo and many other locations/attractions. The hotel offers a shuttle service to Clapham Junction and is very informative on navigating round London. We loved it so much we stayed another night and will definitely go again. The food was delicious also, we had room service with the most divine steaks and had Eggs benedict for breakfast - all round it is a fabulous hotel in a fabulous location.

Reviewed June 07, 2018
9.6
Exceptional
Julie from United Kingdom
Couple
Deluxe
Stayed 1 night in January 2018

Five star”

Hotel Rafayel is beautiful. Set on the banks of the river Thames not far from Clapham Common...A bit far out from rail and tube stations but they have free shuttle service. Staff are generally really helpful , rooms are beautiful- spacious and well equipped. My only criticism would be that the reception staff are always very rude about the shuttle service. If they offer it it should be with good grace or don’t bother!! Shuttle drivers are lovely- extremely friendly and courteous. Ben one of the managers is outstanding. Would definitely recommend it and return to it.

Reviewed January 19, 2018
10.0
Exceptional
Andrew from United Kingdom
Couple
Deluxe
Stayed 1 night in September 2017

Amazing and spacious rooms”

We loved this hotel. It's as good as any we've ever stayed in and at a price which, for London, was very reasonable. The opulence of the lobby may not be to everyone's taste but the rooms are huge, modern and luxurious without being over the top. Only wish we'd stayed more than one night

Reviewed October 03, 2017
10.0
Exceptional
Lola from United Kingdom
Couple
Deluxe
Stayed 1 night in September 2017

Perfect ”

Arrived at the hotel and greeted by lovely helpful staff, option to help carry luggage to our room. The room was beautiful, very clean throughout spa looked lovely but didn't have a chance to go there. Free shuttle to the station Perfect weekend!

Reviewed September 18, 2017
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  • Imperial Wharf Train Station is within 0.65 km
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