Raffles Hotel Le Royal
Raffles Hotel Le Royal
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"Great location !"

Son

|

February 21, 2018

Landmark Room - Bed Raffles Hotel Le Royal
Landmark Room - Bed
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Lobby Raffles Hotel Le Royal
Lobby
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Lobby Raffles Hotel Le Royal
Lobby
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Interior view Raffles Hotel Le Royal
Interior view
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See map Raffles Hotel Le Royal
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Excellent
Location
8.8
See all 61 photos Raffles Hotel Le Royal
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Raffles Hotel Le Royal

Excellent location
- Inside city center
- What's nearby?
Excellent
From 664 reviewsSee what guests said
8.8
/
10
Exceptional cleanliness
9.2
Recommended by 85% of guests
Value for money8.1
Location rating8.8
Nearest airportPhnom Penh International Airport (PNH)
Distance to airport8.0 km
  • 530 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.1
Exceptional
Room comfort & quality
State Pool View
State Pool View
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 2 single beds or 1 king bed
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State Room
State Room
...
  • Room size: 32 m²/344 ft²
  • Courtyard view
  • 2 single beds or 1 king bed
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Executive  Suite
Executive Suite
...
  • Room size: 66 m²/710 ft²
  • City view
  • 1 king bed & 1 king bed
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Landmark Room
Landmark Room
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 king bed
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Colonial Suite
Colonial Suite
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed & 1 double bed
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Landmark Pool View
Landmark Pool View
...
  • Room size: 32 m²/344 ft²
  • Pool view
  • 1 single bed or 1 double be...
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Single Room State
Single Room State
...
  • Balcony/terrace
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Room Capacity 5
Room Capacity 5
...
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    Colonial Suite
    Colonial Suite
    ...
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      Tripple Room Pool
      Tripple Room Pool
      ...
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        Have a question for Raffles Hotel Le Royal?

        What people love about the property

        • "A lovely place staffed by friendly and well trained personnel."

          Jesmin

          |

          July 25, 2017

        • "Nice breakfast."

          King W.

          |

          July 13, 2017

        • "Food and Beverage is amazing."

          Terry

          |

          May 14, 2017

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        More about Raffles Hotel Le Royal

        More about Raffles Hotel Le Royal

        "This is a great classy hotel filled with lots of history."

        joseph

        |

        October 8, 2017

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        "Very nice room with tub n separate shower."

        RUPERTO C.

        |

        November 9, 2017

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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (664)Booking.com Reviews (182)
        8.8
        /
        10
        Cleanliness9.2
        Facilities8.6
        Location8.8
        Room comfort and quality9.1
        Service8.9
        Value for money8.1
        Provided by verified guests of Agoda
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        All guests (664)
        All room types
        Showing 559 verified guest comments
        12345
        10.0
        Exceptional
        yanis from France
        Couple
        State Pool View
        Stayed 3 nights in October 2017
        Dream hotel. ”
        Beautiful and classy hotel. Great dining. Time travel.
        Reviewed October 01, 2018
        9.2
        Exceptional
        richard from United Kingdom
        Couple
        State Pool View
        Stayed 3 nights in August 2018
        Exceptional”
        Very special. Even my wife could find nothing to criticise! A truly elegant, friendly and iconic hotel.
        Reviewed August 15, 2018
        10.0
        Exceptional
        Katrina from United Kingdom
        Couple
        State Pool View
        Stayed 2 nights in April 2018
        PP stopover ”
        Loved this hotel. Breakfast is amazing. Beautiful pool. Great staff. Good bar.
        Reviewed June 21, 2018
        Dear Katrina, We are delighted you enjoyed your time at Raffles Hotel Le Royal and look forward to welcoming you back in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
        Responded June 28, 2018
        Raffles Hotel Le Royal
        7.2
        Very good
        Yong'An from Singapore
        Business traveler
        State Pool View
        Stayed 2 nights in April 2018
        rooms and hotel are really old”
        It’s a 5 star hotel with history, corridors are creepy, rooms are clean but old. I’ve dined lunch and dinner in both hotel restaurants, food was mediocre both times we were the only ones in the whole restaurant
        Reviewed June 02, 2018
        Dear Yong'An, Thank you for taking the time to share your recent experience. It is unfortunate that the Hotel itself did not offer a warm and welcoming environment as many travelers enjoy the charm of the heritage address. I have shared your feedback regarding the dining experiences with our culinary team as we strive to enhance the quality on offer and hope to have the opportunity to better serve you in the future. Sincerely, Jean-Pierre Joncas Hotel Manager
        Responded June 08, 2018
        Raffles Hotel Le Royal
        10.0
        Exceptional
        jeremy from Hong Kong
        Couple
        State Pool View
        Stayed 2 nights in May 2018
        As good as one would expect from such a name.”
        Staff highly professional, Hotel full of character and food and facilities were outstanding. Really can't fault it a wonderful oasis in a bustling city.
        Reviewed May 23, 2018
        Dear Jeremy, Thank you for taking the time to tell us about your experience and I have shared your feedback with our team. We hope to welcome you back in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
        Responded May 28, 2018
        Raffles Hotel Le Royal
        8.0
        Excellent
        Seokkun from South Korea
        Business traveler
        Landmark Pool View
        Stayed 1 night in May 2018
        The worst experience I ever had in the hotel. ”
        I book Raffles Hotel Le Royal for our president and vice president through Agoda. When I talk to the reception, they were keep telling me that I booked hotel through their website. Also they keep telling me that breakfast is not included. Although I have presented my confirmation sheet from Agoda, they did not believe it. The worst part was that I had to contact Agoda and prove that I booked through Agoda and the breakfast is included. The worst experience I ever had in the hotel.
        Reviewed May 17, 2018
        Dear Seokkun, Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. We are sorry to hear that your arrival was not satisfactory and sincerely apologies for the inconvenience that you had experienced. I will share your feedback with our team as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
        Responded May 28, 2018
        Raffles Hotel Le Royal
        6.0
        JULIANA from Malaysia
        Family with teens
        State Room
        Stayed 3 nights in April 2018
        Dissapointment!”
        Very dissapointed with the overall staff performance as they were not trained as 5 star standard customer relation service. The F&B manager and room service officer doesn't even know what is HALAL requirement means. The worst part they gave us wrong contradicting info which led us to consumed non halal food. Not returning there ever!
        Reviewed April 09, 2018
        Dear Juliana, Thank you for bringing your concerns to our attention and I would like to apologize for the lack of clarity regarding your request and the inconvenience this has caused. Please rest assured that all meat products purchased are certified Halal and this should have been better communicated to you. Please accept our sincerest apologies for the miscommunication and I have personally spoken with our team to prevent a similar incident from reoccurring. Sincerely, Jean-Pierre Joncas Hotel Manager
        Responded April 18, 2018
        Raffles Hotel Le Royal
        9.2
        Exceptional
        Louise from United Kingdom
        Family with young children
        State Room
        Stayed 1 night in February 2018
        Fantastic touch of class hotel”
        We had a fantastic stay at Raffles, where we went to celebrate my husbands birthday. Firstly, we were given a free upgrade to a pool view room which was beautiful in decor and very clean. The swimming pool and gardens are a lovely place to spend the weekend. My only small negative would be that the room service food was not really 5 star quality and was slightly disappointing. However, we would most certainly stay again for a real Phnom Penh weekend treat.
        Reviewed March 13, 2018
        Dear Louise, Thank you for choosing to stay with us for this special occasion. We are delighted we were able to provide a memorable weekend for your husbands birthday and would love the opportunity to welcome you back in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
        Responded March 16, 2018
        Raffles Hotel Le Royal
        8.0
        Excellent
        Lucy from United Kingdom
        Couple
        State Pool View
        Stayed 4 nights in December 2017
        Lovey relaxing hotel”
        This hotel is an oasis in the city and I would recommend it if you want to spend some time relaxing at a nice pool on days not sightseeing!
        Reviewed March 11, 2018
        Dear Lucy, thank you for sharing your experience and we hope to welcome you back in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
        Responded March 16, 2018
        Raffles Hotel Le Royal
        8.4
        Excellent
        Fred from Vietnam
        Family with young children
        State Room
        Stayed 2 nights in February 2018
        Nice Historic hotel ”
        WOw - Staff here is exceptional! Great service and very polite and helpful. Now the room is a bit small and furnitures are outdated.
        Reviewed February 24, 2018
        9.2
        Exceptional
        Claudia from Germany
        Solo traveler
        State Pool View
        Stayed 2 nights in February 2018
        Beautiful elegant hotel with a nice garden and large pool”
        I have liked my room with the large terrace offering a nice view to the garden and the pool. Breakfast was big and tasty and staff was kind and very attentive. Raffles Hotel Le Royal is a true historic and beautiful icon in Phnom Penh.
        Reviewed February 22, 2018
        Dear Claudia, Thank you for the wonderful feedback which I have shared with our team as we strive to improve the quality of our service. We hope your next visit will be as pleasant as the last. Sincerely, Jean-Pierre Joncas Hotel Manager
        Responded March 07, 2018
        Raffles Hotel Le Royal
        8.0
        Excellent
        Son from Vietnam
        Family with young children
        State Pool View
        Stayed 3 nights in February 2018
        Very good”
        Great location ! Nice and historical hotel but facilities are too old ! Need to be upgraded!
        Reviewed February 21, 2018
        Thank you for the feedback as we are currently reviewing opportunities to enhance the quality of our facilities. We hope to welcome you back in the near future. Jean-Pierre Joncas Hotel Manager
        Responded March 07, 2018
        Raffles Hotel Le Royal
        6.0
        Valerie from United States
        Solo traveler
        State Room
        Stayed 3 nights in February 2018
        Nice hotel, but maintenance and staff issues”
        Beautiful facilities and pool, but the hotel seems to be resting on its name. My room's door lock and a/c were both broken, but the manager didn't seem bothered to send anyone to fix it - ended up with maintenance team in my room at 10pm. Mosquitoes in the rooms and hallway. For a hotel this nice - and relatively expensive for Phnom Penh - I would expect more effort to make sure that the rooms are clean, comfortable, and well-functioning.
        Reviewed February 20, 2018
        Dear Valerie, Please allow me to express my sincerest apologies as your experience is not what we strive to deliver. Your feedback is very important to us and I have reviewed your stay with our team in the hopes to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
        Responded March 07, 2018
        Raffles Hotel Le Royal
        5.6
        Eric from Netherlands
        Couple
        State Pool View
        Stayed 4 nights in February 2018
        Worm out”
        Disapponting quality of room, bathroom and Technical appliances. Very old and worn. No Royal quality as the name and pricetag suggest. Noisy as well, because you can hear the old toilet flush rooms further.... Not quite what we expected.
        Reviewed February 15, 2018
        Dear Eric, Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the areas highlighted from your stay and improve the facilities. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
        Responded March 07, 2018
        Raffles Hotel Le Royal
        9.6
        Exceptional
        Keith from United Kingdom
        Couple
        State Pool View
        Stayed 3 nights in January 2018
        Colonial Charm”
        Fabulous service throughout the place.
        Reviewed February 01, 2018
        Dear Keith, Thank you for sharing your experience and we are delighted our team was able to provide a memorable stay. Sincerely, Jean-Pierre Joncas Hotel Manager
        Responded February 07, 2018
        Raffles Hotel Le Royal
        8.8
        Excellent
        william from Thailand
        Couple
        Landmark Room
        Stayed 3 nights in January 2018
        Excellent”
        excellent friendly staff. Wonderful restaurant , Le Royal. Paid extra to upgrade to suite which was then a little expensive
        Reviewed January 23, 2018
        Dear William, We are delighted our team was able to provide a memorable stay at Raffles Hotel Le Royal and that you enjoyed the culinary experience at Restaurant Le Royal. Sincerely, Jean-Pierre Joncas Hotel Manager
        Responded January 30, 2018
        Raffles Hotel Le Royal
        9.2
        Exceptional
        JEAN-CLAUDE from Belgium
        Couple
        State Room
        Stayed 4 nights in December 2017
        Exceptional”
        The hotel has impeccable service, the only problem was the light in the room. It was not possible to read in the room due to insufficient light.
        Reviewed January 06, 2018
        Dear Jean-Claude, Thank you for sharing your experience and we appreciate feedback as we strive to improve our services. I will work with our Rooms Division to see how we can improve the lighting in the guests rooms to allow better enjoyment for everyone. Sincerely, Jean-Pierre Joncas Hotel Manager
        Responded January 10, 2018
        Raffles Hotel Le Royal
        7.6
        Very good
        Nina from South Africa
        Family with teens
        State Room
        Stayed 3 nights in December 2017
        Very good”
        Friendly accommodating and helpful staff. Lovely historical setting with pleasant ambience
        Reviewed December 20, 2017
        Thank you for sharing your experience and we are delighted you enjoyed your stay. Jean-Pierre Joncas Hotel Manager
        Responded December 24, 2017
        Raffles Hotel Le Royal
        8.0
        Excellent
        jane from Singapore
        Couple
        State Pool View
        Stayed 2 nights in December 2017
        Good”
        Good
        Reviewed December 04, 2017
        Thank you for sharing your experience. Jean-Pierre Joncas Hotel Manager
        Responded December 08, 2017
        Raffles Hotel Le Royal
        9.6
        Exceptional
        Donna from United Kingdom
        Couple
        State Room
        Stayed 4 nights in November 2017
        Great location attentive staff beautiful hotel”
        The staff are raffles!! Attentive chatty always obliging. The room was small but beautifully decorated. Concierge service was the best I’ve used! Staff in elephant bar were fantastic!! Overall it’s a calming gem in the middle of a chaotic noisy city.. a must stay
        Reviewed November 12, 2017
        Dear Donna, We are delighted you enjoyed your stay and that our team was able to provide a memorable experience for you. Thank you for sharing your experience and we hope your next visit is as pleasant as the last. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
        Responded November 14, 2017
        Raffles Hotel Le Royal
        12345
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