Raffles Hotel Le Royal
Raffles Hotel Le Royal
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 Raffles Hotel Le Royal
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Lobby Raffles Hotel Le Royal
Lobby
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Interior view Raffles Hotel Le Royal
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Location
Excellent
8.8
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Excellent
From 644 reviewsSee what guests said
8.8
Recommended by 88% of guests
  • Airport transfer

  • 530 meters to public transportation

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
9.1
Exceptional
Room comfort & quality
State Pool View
State Pool View
...
  • Pool view
  • 33 m²/355 ft²
  • 2 single beds or 1 king bed
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State Room
State Room
...
  • Courtyard view
  • 33 m²/355 ft²
  • 2 single beds or 1 king bed
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Colonial Suite
Colonial Suite
...
  • City view
  • 50 m²/538 ft²
  • 1 king bed
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Executive  Suite
Executive Suite
...
  • City view
  • 66 m²/710 ft²
  • 1 king bed
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Landmark Room
Landmark Room
...
  • Garden view
  • 34 m²/366 ft²
  • 1 king bed
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Landmark Pool View
Landmark Pool View
...
  • Pool view
  • 34 m²/366 ft²
  • 1 single bed or 1 double be...
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State Room With Breakfast -
State Room With Breakfast -
...
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    Landmark Room With Breakfast -
    Landmark Room With Breakfast -
    ...
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      Double Deluxe Garden View
      Double Deluxe Garden View
      ...
      • 32 m²/344 ft²
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      Double Deluxe Pool View
      Double Deluxe Pool View
      ...
      • 32 m²/344 ft²
      Enter dates to see prices
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      More about Raffles Hotel Le Royal

      More about Raffles Hotel Le Royal

      An overview

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      Nearest essentials

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      What they offer

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      What's nearby

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      Guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (644)Booking.com Reviews (178)
      8.8
      Excellent
      Read reviews from:
      Cleanliness9.2
      Facilities8.6
      Location8.8
      Room comfort and quality9.1
      Service8.9
      Value for money8.2
      Provided by verified guests of Agoda
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      Room type
      Landmark Room
      State Room
      State Pool View
      Colonial Suite
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      Showing 553 verified guest comments
      12345
      8.0
      Seokkun from South Korea
      Business traveler
      Landmark Pool View
      Stayed 1 night in May 2018
      The worst experience I ever had in the hotel. ”
      I book Raffles Hotel Le Royal for our president and vice president through Agoda. When I talk to the reception, they were keep telling me that I booked hotel through their website. Also they keep telling me that breakfast is not included. Although I have presented my confirmation sheet from Agoda, they did not believe it. The worst part was that I had to contact Agoda and prove that I booked through Agoda and the breakfast is included. The worst experience I ever had in the hotel.
      Reviewed May 17, 2018
      6.0
      JULIANA from Malaysia
      Family with teens
      State Room
      Stayed 3 nights in April 2018
      Dissapointment!”
      Very dissapointed with the overall staff performance as they were not trained as 5 star standard customer relation service. The F&B manager and room service officer doesn't even know what is HALAL requirement means. The worst part they gave us wrong contradicting info which led us to consumed non halal food. Not returning there ever!
      Reviewed April 09, 2018
      Dear Juliana, Thank you for bringing your concerns to our attention and I would like to apologize for the lack of clarity regarding your request and the inconvenience this has caused. Please rest assured that all meat products purchased are certified Halal and this should have been better communicated to you. Please accept our sincerest apologies for the miscommunication and I have personally spoken with our team to prevent a similar incident from reoccurring. Sincerely, Jean-Pierre Joncas Hotel Manager
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      Raffles Hotel Le Royal
      9.2
      Louise from United Kingdom
      Family with young children
      State Room
      Stayed 1 night in February 2018
      Fantastic touch of class hotel”
      We had a fantastic stay at Raffles, where we went to celebrate my husbands birthday. Firstly, we were given a free upgrade to a pool view room which was beautiful in decor and very clean. The swimming pool and gardens are a lovely place to spend the weekend. My only small negative would be that the room service food was not really 5 star quality and was slightly disappointing. However, we would most certainly stay again for a real Phnom Penh weekend treat.
      Reviewed March 13, 2018
      Dear Louise, Thank you for choosing to stay with us for this special occasion. We are delighted we were able to provide a memorable weekend for your husbands birthday and would love the opportunity to welcome you back in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
      Responded March 16, 2018
      Raffles Hotel Le Royal
      8.0
      Lucy from United Kingdom
      Couple
      State Pool View
      Stayed 4 nights in December 2017
      Lovey relaxing hotel”
      This hotel is an oasis in the city and I would recommend it if you want to spend some time relaxing at a nice pool on days not sightseeing!
      Reviewed March 11, 2018
      Dear Lucy, thank you for sharing your experience and we hope to welcome you back in the near future. From the Cultural Heart of Phnom Penh, Jean-Pierre Joncas Hotel Manager
      Responded March 16, 2018
      Raffles Hotel Le Royal
      8.4
      Fred from Vietnam
      Family with young children
      State Room
      Stayed 2 nights in February 2018
      Nice Historic hotel ”
      WOw - Staff here is exceptional! Great service and very polite and helpful. Now the room is a bit small and furnitures are outdated.
      Reviewed February 24, 2018
      9.2
      Claudia from Germany
      Solo traveler
      State Pool View
      Stayed 2 nights in February 2018
      Beautiful elegant hotel with a nice garden and large pool”
      I have liked my room with the large terrace offering a nice view to the garden and the pool. Breakfast was big and tasty and staff was kind and very attentive. Raffles Hotel Le Royal is a true historic and beautiful icon in Phnom Penh.
      Reviewed February 22, 2018
      Dear Claudia, Thank you for the wonderful feedback which I have shared with our team as we strive to improve the quality of our service. We hope your next visit will be as pleasant as the last. Sincerely, Jean-Pierre Joncas Hotel Manager
      Responded March 07, 2018
      Raffles Hotel Le Royal
      8.0
      Son from Vietnam
      Family with young children
      State Pool View
      Stayed 3 nights in February 2018
      Very good”
      Great location ! Nice and historical hotel but facilities are too old ! Need to be upgraded!
      Reviewed February 21, 2018
      Thank you for the feedback as we are currently reviewing opportunities to enhance the quality of our facilities. We hope to welcome you back in the near future. Jean-Pierre Joncas Hotel Manager
      Responded March 07, 2018
      Raffles Hotel Le Royal
      6.0
      Valerie from United States
      Solo traveler
      State Room
      Stayed 3 nights in February 2018
      Nice hotel, but maintenance and staff issues”
      Beautiful facilities and pool, but the hotel seems to be resting on its name. My room's door lock and a/c were both broken, but the manager didn't seem bothered to send anyone to fix it - ended up with maintenance team in my room at 10pm. Mosquitoes in the rooms and hallway. For a hotel this nice - and relatively expensive for Phnom Penh - I would expect more effort to make sure that the rooms are clean, comfortable, and well-functioning.
      Reviewed February 20, 2018
      Dear Valerie, Please allow me to express my sincerest apologies as your experience is not what we strive to deliver. Your feedback is very important to us and I have reviewed your stay with our team in the hopes to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
      Responded March 07, 2018
      Raffles Hotel Le Royal
      5.6
      Eric from Netherlands
      Couple
      State Pool View
      Stayed 4 nights in February 2018
      Worm out”
      Disapponting quality of room, bathroom and Technical appliances. Very old and worn. No Royal quality as the name and pricetag suggest. Noisy as well, because you can hear the old toilet flush rooms further.... Not quite what we expected.
      Reviewed February 15, 2018
      Dear Eric, Thank you for taking the time to tell us about your experience at the Raffles Hotel Le Royal. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the areas highlighted from your stay and improve the facilities. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean-Pierre Joncas Hotel Manager
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      Raffles Hotel Le Royal
      9.6
      Keith from United Kingdom
      Couple
      State Pool View
      Stayed 3 nights in January 2018
      Colonial Charm”
      Fabulous service throughout the place.
      Reviewed February 01, 2018
      Dear Keith, Thank you for sharing your experience and we are delighted our team was able to provide a memorable stay. Sincerely, Jean-Pierre Joncas Hotel Manager
      Responded February 07, 2018
      Raffles Hotel Le Royal
      12345
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