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Raffles Jakarta
Raffles Jakarta
Raffles Jakarta
Raffles Jakarta
Raffles Jakarta
Raffles Jakarta
Raffles Jakarta

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9.3

Exceptional

549 reviews

549 reviews

Housekeeping15
Breakfast13
Swimming Pool5
See map

9.2

Exceptional

Location rating score

Exceptional location - 2.27 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Ciputra Artpreneur

20 m

Lotte Shopping Avenue

30 m

Ciputra World

30 m

Mall Ambasador

380 m

All Fresh

410 m

Popular landmarks
Grand Indonesia Mall

3.2 km

National Museum

5.3 km

Gambir Train Station Building

5.3 km

National Monument (MONAS)

5.5 km

Jakarta Cathedral

6.2 km

Closest landmarks
Medikaloka

240 m

Embassy of China

310 m

drg Bobby Gunadi

350 m

Embassy of Finland

470 m

Embassy of Peru

480 m

2021

Raffles Jakarta

Jl Prof Dr Satrio Kav 3-5, Kuningan, Jakarta, Indonesia, 12940 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Kuningan part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Jakarta

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Solarium
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Spa

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.9
Distance to city center4.9 km
Location rating9.2
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport8.3 km

Rooms available at Raffles Jakarta

Exceptional
Room comfort & quality

9.8

Raffles King Room NS
...
  • Outdoor view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Raffles Garden View King NS
...
  • Garden view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Gallery Suite
...
  • Room size: 135 m²/1453 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Artist Suite
...
  • Room size: 97 m²/1044 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Signature Twin Room
...
  • Room size: 63 m²/678 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Garden View Suite King NS
...
  • Garden view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Signature King Room NS
...
  • Outdoor view
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Raffles Twin Room NS
...
  • Outdoor view
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
SUITE Garden View Suite King NS
...
    Enter dates to see prices
    Gallery Suite King NS
    ...
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Raffles Jakarta?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Raffles Jakarta?

    Raffles Jakarta is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 490000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Raffles Jakarta has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Raffles Jakarta?

    Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Raffles Jakarta. A selection of food types including western, full american, halal and asian breakfast options is available for guests. Adults can enjoy breakfast offered with an additional charge of 314286 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Raffles Jakarta?

    Raffles Jakarta features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

    Can special events be hosted at Raffles Jakarta?

    Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Raffles Jakarta. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

    Can business events be hosted at Raffles Jakarta?

    On-site venues and convenient event services make Raffles Jakarta an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Raffles Jakarta?

    Raffles Jakarta does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby Raffles Jakarta?

    Raffles Jakarta is located in Kuningan, famous for good restaurants such as Miyagi Restaurant, Hide Yamamoto and Mad For Garlic.

    What popular shopping places are close to Raffles Jakarta?

    Located in the Kuningan area, Raffles Jakarta is close to great shopping choices like Kota Kasablanka, Mall Ambasador and Lotte Shopping Avenue.

    What are popular attractions near Raffles Jakarta?

    Guests at Raffles Jakarta can easily visit Australian Cultural Centre, HR Rasuna Said Road and Pancoran Statue located in the Kuningan area.

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    See map

    Explore the neighborhood

    What people love about Raffles Jakarta

    • 9.6

      Exceptional

      "The room setting is classic, bed is very comfortable."

      Meng

      |

      August 7, 2022

    • 9.6

      Exceptional
      Staff 

      "Beautiful hotel and very good service"

      Aziz

      |

      June 22, 2022

    • 10

      Exceptional
      Staff 

      "Happy to stay at the Raffles Hotel, the place is clean, the staff is friendly and very helpful, and will be a favorite hotel when visiting Jakarta"

      Harianto

      |

      June 5, 2022

    Overall rating:

    9.3

    Exceptional
    549 reviews
    Cleanliness
    9.7
    Facilities
    9.4
    Location
    9.2
    Read all reviews >
    What travelers say they love:
    Facilities, Services and Staffs, all are excellent.
    SHINGO from Indonesia
    Solo traveler
    More about Raffles Jakarta

    More about Raffles Jakarta

    Raffles Jakarta

    When you are looking for comfortable and convenient accommodations in Jakarta, make Raffles Jakarta your home away from home. A stay at Raffles Jakarta ensures an easy access to the lively city and all of its wonders.
    Take advantage of a wealth of unrivaled services and amenities at Raffles Jakarta. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Jakarta can be assisted with taxi and car hire services available.
    Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Raffles Jakarta.
    In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.


    Dining and things to do

    Wake up with no worries at Raffles Jakarta, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
    Throughout the day, you can enjoy the activities offered at Raffles Jakarta. Warm up at the end of the day with a visit to the massage, hot tub, solarium, steam room and spa. The many offerings at Raffles Jakarta ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Raffles Jakarta gives you a great reason to spend more time in your swimsuit.
    With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's yoga room and tennis court. No need to go anywhere after dinner -- play with friends or family at the library and shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


    Around the property

    With its convenient location, the hotel offers easy access to all Jakarta has to offer. Your journey through Jakarta can be completed with a short shopping stop at Grand Indonesia Mall located 3.2 km away.

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    Amenities and facilities
    Exceptional
    Facilities

    9.4

    Most talked about facilities

    Breakfast

    16 mentions

    Swimming Pool

    10 mentions

    Food & Dining

    8 mentions

    Housekeeping

    8 mentions

    Languages spoken

    • English
    • Indonesian

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet [LAN]
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Garden
    • Hot tub
    • Massage
    • On-site entertainment
    • Sauna
    • Solarium
    • Spa
    • Steamroom
    • Swimming pool [outdoor]
    • Table tennis
    • Tennis court
    • Ticket services
    • Tours
    • Yoga room

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bar
    • Coffee shop
    • Kitchen
    • Poolside bar
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Grooming service
    • Ironing service
    • Laundry service
    • Library
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Salon
    • Shops
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service
    • Family room
    • Kids club
    • Playground
    • Swimming pool [kids]
    • Theme park

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in/out [private]
    • Exterior corridor
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking
    Food and dining
    Breakfast options
    • Asian
    • Continental
    • Vegetarian
    • Full English/Irish
    • Gluten-free
    Restaurants on site

    Arts Café

    • Cuisine: Asian
    • Menu: Buffet, A-la-carte
    Location
    Jl Prof Dr Satrio Kav 3-5, Kuningan, Jakarta, Indonesia, 12940
    Exceptional
    Location

    9.2

    Airports

    • Halim Perdanakusuma International Airport (HLP)
      8.3 km 32 min drive
    • Soekarno-Hatta International Airport (CGK)
      21.6 km 41 min drive

    Public transportation

    • MRT Station Bendungan Hilir
      1.2 km
    • Istora
      1.6 km

    Hospital or clinic

    • Medikaloka
      240 m

    Shopping

    • Grand Indonesia Mall
      3.2 km

    Convenience store

    • Circle K
      250 m 2 min drive

    Cash withdrawal

    • ATM
      60 m 1 min walk
    What's nearby

    Popular landmarks

    • Grand Indonesia Mall
      3.2 km
    • National Museum
      5.3 km
    • Gambir Train Station Building
      5.3 km
    • National Monument (MONAS)
      5.5 km
    • Jakarta Cathedral
      6.2 km
    • Istiqlal Mosque
      9.0 km
    • Museum Bank Indonesia
      9.7 km
    • Jakarta Old Town
      10.1 km
    • Ancol Dreamland
      11.2 km
    • Beautiful Indonesia in Miniature Park
      14.1 km

    Nearby landmarks

    • Ciputra Artpreneur
      20 m
    • Lotte Shopping Avenue
      30 m
    • Ciputra World
      30 m
    • Medikaloka
      240 m
    • Embassy of China
      310 m
    • drg Bobby Gunadi
      350 m
    • Mall Ambasador
      380 m
    • All Fresh
      410 m
    • Bellagio Boutique Mall
      410 m
    • 99 Ranch Market
      470 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property.
    Children 3-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00
    • Reception open until00:00

    Getting around

    • Airport transfer fee490000 IDR
    • Distance from city center4.9 km
    • Travel time to airport (minutes)32

    Extras

    • Breakfast charge (unless included in room price)314286 IDR
    • Daily Internet/Wi-Fi fee0 IDR

    The property

    • Non-smoking rooms/floorsYes
    • Number of bars/lounges2
    • Number of floors11
    • Number of restaurants1
    • Number of rooms 173
    • Year property opened2014

    Parking

    • Daily parking fee0 IDR

    Reviews of Raffles Jakarta from real guests

    Provided by verified guests of Agoda
    9.3
    /
    10
    Exceptional
    Cleanliness9.7
    Facilities9.4
    Location9.2
    Room comfort and quality9.8
    Service9.6
    Value for money8.9
    High score for Jakarta
    Rating
    9+ Exceptional (221)
    8-9 Excellent (41)
    7-8 Very Good (12)
    6-7 Good (5)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (63)
    Jun - Aug (66)
    Sep - Nov (71)
    Dec - Feb (83)
    All guests (549)
    All room types
    All languages

    Show reviews that mention 

    Showing 283 verified guest comments
    12345
    10.0
    Exceptional
    Margaret from United States
    Couple
    Stayed 1 night in November 2016

    The Raffles Experience”

    The weekend package at Raffles Jakarta is an affordable opportunity to experience the Raffles alternative reality lifestyle - definitely worth experiencing if you are staying in Jakarta. There are so many gracious touches in amenities, design and decor that I can't list them all! All the rooms are suites of opulent size and put room 2509 was a large corner suite with wall to ceiling windows providing sweeping views of central Jakarta's skyscrapers - especially from the soaking tub which was my favorite moment. Your own Butler (a Raffles signature feature) will bring fresh tea or coffee but there is also self service in the room. It includes an abundance of buffet breakfast options from asian and european cuisines and a chic Writer's Bar - all surrounded by artistic reproductions of the sensuous art of iconic Indonesian artist, Hendra Gunawan.

    Reviewed November 16, 2016

    See room deals

    9.3
    Exceptional
    Mohamad from Indonesia
    Family with young children
    Stayed 1 night in December 2015

    Found the best 5* hotel in Jakarta”

    The standard rooms were huge with seperate living rooms and large bathroom. The staff were friendly, attentive, and proactive. It's location adjacent to mall makes it a great weekend getaway.

    Stayed here for the New Years eve for one night. Booked in advance and the rate was still refundable until Dec. 30th. While many other hotels in the city would force us to purchase multiple nights and dinner party for New Years, Raffles Jakarta didn't. And the reasonable rate included breakfast too. It included a countdown party at the lobby with DJ...you just had to pay for the booze. The swimming pool although at first looked normal was actually really nice to swim in, and really fun for the kids. Breakfast selection could use a little more variety, but the variety that was available were the right ones and the taste was excellent. Staffs were really friendly, attentive and proactive. Thank you Raffles Jakarta. We'll definitely stay here again.

    Reviewed January 02, 2016

    See room deals

    10.0
    Exceptional
    Pristi from Indonesia
    Family with young children
    Stayed 1 night in October 2017

    Exceptional”

    The hotel was very luxurious. The room was so comfy like I really want to stay forever there. The services were also excellent.The staffs are not only friendly, but also helping and very understanding. We were really enjoying our stay with the beautiful view of Jakarta. We also got the chance to hit the superb and cool gym as it is actually the largest hotel gym I have ever seen. The Raffles Jakarta was the best choice we made for having a short staycation before starting the tough work week. Very recommended luxurious hotel in Jakarta and will definitely stay again next time.

    Reviewed October 24, 2017

    See room deals

    9.0
    Exceptional
    Lani from Indonesia
    Family with young children
    Stayed 3 nights in April 2015

    Luxurious Stay”

    1. Luxurious Lobby. 2. Luxurious Room & Bathroom. 3. Few Steps to LotteMart.

    My family & I enjoy this stay very much. Once we arrived, we found a beautiful art in lobby. Then we were directed to a very helpful receptionist. She explained everything about the Raffles Jakarta, then slight information about our room, also about the owner who very much adore arts, even the traffic condition around. She was very much helpful and so sweet. The only one thing that we regretted was, we forgot her name. Otherwise, we would state her name in here. After that, we were directed to our Raffles Room 16th floor number 13. A beautiful room, with a big bathroom. We were quite pampered for 3 nights in here. Last words, we certainly will come to stay again. PS : Keep Up the Great Job. Tiny advice, more variety of food in Arts Cafe Dinner Buffet will make you much more adorable.

    Reviewed April 19, 2015

    See room deals

    9.6
    Exceptional
    Nancy from Indonesia
    Family with teens
    Stayed 1 night in August 2016

    Definetely Recommended 5 stars hotel”

    As soon as you entrance the lobby, I love the fragrance perfume for the room, it really is elegant calming and unforgettable. As soon as I met the receptionist, she is very nice, talk politely, very informative and upgrade me into garden pool view. Wow what a surprise. As soon as I entered the room I immediately fall in love with the view , I can see the city it was beautiful at night with sparkling lights, and the blue color of the swimming pools , i also love the cleanness, elegant , and very spacious room, there is separate living room, and big bathroom and shower. The breakfast served with many varieties of countries cuisines. You have a lot to choose. The most moment that I couldn't forgot is the hospitality and the services of the staff. Very helpful, informative, polite, love the smile. So it made me very special as their guests. I would definitely coming again to Raffles Hotel if I want to visit Jakarta.

    Reviewed September 02, 2016

    See room deals

    10.0
    Exceptional
    Khalaf from Kuwait
    Couple
    Stayed 5 nights in June 2018

    Superb Service!”

    Staying in Raffles was the best choice we have made for our Jakarta trip where we stayed for 5 nights. The check-in went smoothly and we were welcomed warmly. Their hospitality was above par that they have done so much beyond our expectations. They would leave an email for updates and confirmation and even left personal notes in the room. they would always keep up updated in each and every small detail. They cleaned our room as soon as possible and as much as they can. They always made sure we have fresh fruits in the room and they gladly brought more when asked. The butler service was excellent! Their breakfast buffet was good. Some dishes were okay, I think the sushi section may still be improved. The bread selection was excellent. All the Arts Cafe staff were kind and approachable. The hotel has complete facilities, from huge and cozy waiting area to relaxing pool and spa room, one would certainly have the best staycation in the city.

    Reviewed June 08, 2018

    See room deals

    10.0
    Exceptional
    Makoto from Japan
    Business traveler
    Stayed 5 nights in August 2016

    the best hotel in town”

    After i have stayed many hotels in jakarta, would say that Raffles was one of the best hotels in town and never made me disappointed like another hotels usually done in jakarta. as you may know service level and facility quality of hotels in jakarta is usually quite poor specially of below 4 stars hotels. however, you can expect Raffles will be able to give you

    Reviewed August 23, 2016

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    9.6
    Exceptional
    Ameerah from Singapore
    Couple
    Stayed 2 nights in December 2017

    2nd time here”

    Second time here in Raffles Jakarta. As usual, did not disappoint. Was greeted with a refreshing drink and some food prepared by the butler. On top of that, hotel prepared a surprise birthday cake and gift basket as was celebrating my wedding anniversary. Breakfast buffet was excellent. Spa was alright could be better but overall the hotel stay was enjoyable and it was just an amazing experience. Would love to go for a third stay this year.

    Reviewed June 15, 2018

    See room deals

    10.0
    Exceptional
    Ameerah from Singapore
    Couple
    Stayed 1 night in December 2016

    Raffles Jakarta”

    Excellent hotel. My husband and I had a wonderful honeymoon in Raffles Jakarta. Will definitely come again. The butler was nice and brought us a cake to celebrate our honeymoon. They also tried to make us feel better as we had food poisoning. Thanks Raffles Jakarta!

    Reviewed December 12, 2016

    See room deals

    10.0
    Exceptional
    Yanna from Indonesia
    Family with young children
    Stayed 3 nights in June 2018

    Amazing staycation ever... like it always be..”

    This is my second staying in Raffles. Where we stay for 3 nights. Their hospitality is way above our expectation. Extraordinary warm greetings from all of hotel staff. From the very step we checking in and we checking out. Every single things were amazingly appreciated by us. From the very warmest greeting cake pop with a "welcome home r****" they out the name of our children on it. Makes our son feel really special about it. And how they always checking and refill all the amenities and the fresh fruits in our room. The butlet service is always superb. Breakfast was really fabuluos and great. They even put the menu on our table incase we want something more than the buffet. The cleanliness was really amazing. The point is staying at Raffles will always be our best decision ever. Extra legendary service! Highly recommended. The facilities are superb. Direct access to mall.. beautiful garden. Great swimming pool. Kids club available and sometime they have a great kids activities.

    Reviewed June 21, 2018

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    10.0
    Exceptional
    Sarah from Indonesia
    Group
    Stayed 1 night in March 2016

    staff service puts meaning to d word "hospitality"”

    staff service, staff service, staff service

    another excellent stay. the staffs went beyond polite and courteous, they were friendly, warm and helpful. shortly after chk-in, i asked for a change of room bcos we felt this room was smaller than the usual, eventhough they explained there's no difference in room sizes. they comply to this request anyway. guest : satisfied. we had several friends who came over one by one, not all at once, so reception/concierge had to call to room many many times to confirm the guest with me. staffs were helpful and accomodating. guest : satisfied. same goes for the staffs of in-room dining and housekeeping, we called them over many times for various requests and they came over pretty quick and did everything we asked. guest : satisfied. at 3 am, there was a toilet flush drama, the toilet tank water kept on flowing. very soon after i called and explained the problem, someone from engineering (he wore engineering uniform! standby at 3am!) came to fix the toilet. problem solved, drama's over. guest : satisfied. when we chk-out, it happened to be the day of the taxi drivers protest rally, where they were blocking some of jakarta's main roads. we were asked a few times, the concierge did, front desk did, even security guard at parking did, where were we heading to, because the protest has reached in front of hotel, the road was blocked. they informed alternative route to exit the hotel and the kuningan area. even offered, if we're stuck in jam and still in the are, we were welcome to return to the hotel to wait. guest : satisfied.

    Reviewed March 23, 2016

    See room deals

    10.0
    Exceptional
    Silvia from Italy
    Family with young children
    Stayed 2 nights in September 2018

    Exceptional”

    A great luxury experience. The hotel upgraded us to a beautiful signature room which is elegantly and tastefully appointed. The butler team (Indira, Trisha and the others) was amazing in welcoming us and our little boy and offered us a lot of attention during our stay. The wonderful Mr Volker at the conciergerie accompanied us on a visit of the museum attached to the hotel which hosts magnificent work of an Indonesian artist which also serves as underlying theme to the hotel decoration. We were also treated to a goodbye gift. The swimming pool and spa floor is fantastic, quiet and airy. It's a miracle in a city like Jakarta. Basically we never wanted to leave the hotel. We got a good deal on Agoda which included breakfast and while obviously not cheap the hotel can be excellent value for money.

    Reviewed September 28, 2018

    See room deals

    9.3
    Exceptional
    Geoffrey from Indonesia
    Couple
    Stayed 1 night in October 2015

    Metropolitan Paradise”

    Hospitable service, breakfast arrangement and luxurious rooms

    I can tell you that, without a doubt, this is the best hotel I have ever had the pleasure of staying. Apart from arrival, there were no hiccups. When parking our car in the underground lot there was nobody to help us haul our luggage up to the lobby. However, our initial annoyance completely dissipated after the royal greeting upon check-in - which included a refreshing berry drink! We had opted for the smallest room, considering Raffles' rates are quite high. Even so the rooms are very spacious in comparison to rivaling commodities. The amenities were plentiful and our personal (floor) concierge could be called for any required assistance. They even tidied up and prepared the room for the night, whilst I and my wife were out for the evening. With complimentary water bottles to spare and a separate bathtub, I believe the heated toilet seat was a definite first! The 14th floor houses a mini-park, but has, most noticeably, a clean pool. Towels are provided for and a welcoming drink was an unexpected treat. The breakfast buffet was made to feel like fine dining. Culinary treats found in the western world included a selection of cheeses and breads. Service was once again of top quality, and made me wish I'd have dinner there the night before. I can wholeheartedly recommend this hotel over any others (Borobudur or Ritz-Carlton) in terms of luxury, size and service. I myself will definitely return!

    Reviewed November 02, 2015

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    9.2
    Exceptional
    Jessica from Indonesia
    Family with young children
    Artist Suite
    Stayed 2 nights in December 2019

    Staycation with family”

    It is a great experience to stay at Raffles. It started with good welcome cake for my daughter. Previously, They already asked what the purpose for my vacation when I booked the room and prepared it quite well. I stayed at Artist Suites. The room was clean, big, and had good facilities. The staff was friendly. The spa was also good too. The food is good but the selection is quite limited. Overall, It is a pleasant experience to stay at Raffles!

    Reviewed January 03, 2020

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    9.6
    Exceptional
    Salim from United Arab Emirates
    Couple
    Stayed 3 nights in July 2016

    Excellent hotel next to a modern mall with superb restaurants ”

    Raffles Jakarta I would recommend anyone to stay here. It is modern, well decorated and rooms are very large. I will definitely come back again

    Reviewed July 17, 2016

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    9.6
    Exceptional
    Stephen from United States
    Couple
    Stayed 1 night in February 2017

    Fantastic staff. Incredible facilities. Everyone went the extra mile.”

    The staff at Raffles in Jakarta really went above and beyond in providing great service. The hotel is nearly new (2 years old) and is in great physical condition.

    Reviewed February 08, 2017

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    10.0
    Exceptional
    Sarah from Indonesia
    Couple
    Stayed 1 night in December 2015

    perfect staycation”

    room amenities, staff friendliness & helpfulness, the pool

    this is our 2nd staycation at this hotel and we definitely would come back. staffs were very helpful in assisting us while waiting for our room, we waited in the pool and enjoyed our lunch there. We had the Weekend Raffles Room, just like our last stay. However, compared to our last stay, we noticed a few things were omitted, e.g. no more butler and less in-room eating utensils (only cups and glasses were available, no more plates, forks, spoons, knives)

    Reviewed December 24, 2015

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    10.0
    Exceptional
    Novi from Indonesia
    Group
    Stayed 1 night in July 2017

    everything was great!”

    rooms and facilities was beautiful, no doubt. service was top notch, location was in the central of Jakarta so easy to get around everywhere. thanks Raffles!

    Reviewed July 03, 2018

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    8.3
    Excellent
    Sarah from Indonesia
    Group
    Stayed 1 night in May 2015

    so far the most excellent hotel in jakarta 2015”

    Pays attention on the little things like toiletries and room amenities. Staffs are polite, friendly and helpful. Nice warm small-but-not-too-small jacuzzi pool by swimming pool.

    Room : Raffles room. Purpose: Staycation with small group of friends. #nginep_nginepan #jakartastaycation #jakartahotelhopping instagram @nginep_nginepan This is the first hotel I encounter that pays attn to little things on toiletries and room amenities that are actually useful and practical and not just for the sake of the so-called 'warmth' and 'personal touch' : Toilet is equipped with bidet and seat warmer, Hair band is provided along with shower cap, Long towel mat is provided by the basins, on top of the usual smaller towel mat for the shower, Small size towels and napkins are provided in abundance, There is bath salts by the bath tub, There's a separate vanity table with hairdryer outside of the bathroom so one need not hog the bathroom for a long time, Wine opener is provided in room, Wine glass and flute glass are provided in room. Large swimming pool that would be enjoyable by both kids and adults. Food at both buffet bfast and in-room dining is delicious. Things that can be improved though, like : I'd love it if glass walls at the shower is sandblasted, like the toilet's, so everyone can go about their business while the basins and mirrors are still acessible to others. Swimming pool's water is too cold, I wish they could regulate and maintain a warmer temperature. Although polite friendly helpful, staffs are a little uncoordinated. Pls fix the ticket machine at basment parking, when we first arrived, it was broken, couldn't print any tickets, although we rang the alarm repeatedly, we had to wait for 15-20 mins until a staff approached us.

    Reviewed May 18, 2015

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    10.0
    Exceptional
    Yandi from Indonesia
    Business traveler
    Raffles King Room NS
    Stayed 1 night in April 2017

    The best hotel in jakarta”

    If you are on vacation or maybe a business traveller, Raffles Hotel is your best option for 5 star hotel. Located on city centre and near to the highway, it will be a great hotel to live in. The best thing that you cant see from another hotel is their services. From the security until the manager, they have a high standard. Something that we looking for from 5 star hotel everywhere. Very satisfying and off course recommended for everyone.

    Reviewed April 19, 2017

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