Exceptional hotel in Manila”

Raffles Manila stands out among 5 star hotels in Manila. We had an unforgettable stay. The room package includes breakfast, afternoon tea and evening cocktails plus butler service. Definitely high value for money. Fast checkin/out. Room is elegantly designed, very clean and well kept with complete bath and business amenities. Their bed is the comfiest so far among other top hotels we’ve stayed at! Staff is are very polite. TV should be upgraded to Smart TV though to keep up with tech but you can request for HDMI cable and it will be provided. Will definitely stay again!

Truly home away from home. Excellent!”

This is my favourite hotel. The staff treat you like family. The decore & ambience of the rooms & facilities is cosy and very relaxing. Regina, Cyrell & the other ladies at front desk, Ricky, Ceidy, Ella & Ara at the cocktail lounge, RJ, Karl & Jerome at the restaurant and last but not least Andrea my room attendant looked after me and provided a very personalised service. Thanks also to all the other staff who also did their best whose names I can't remember. Thanks Raffles! I'll be back.

Fit for a Family Staycation”

One of the best staycation hotels in my book. Very family-friendly and safe for little kids. The staff were accommodating and courteous. The facilities were well-maintained and clean. I will definitely recommend this to anyone traveling with their family.

Best to book directly from hotel”

Booked for 2 adults and 1 child and got an unpleasant surprise when I checked into the hotel that the booking is only for 2 adults and my 7 year old child needs to pay for food. Raffles hotel is a good place if you are looking for exclusivity. Room is gorgeous as well as the interiors of the hotel. Amenities and food quality are decent. This is highlighted by warm hospitality of the pinoys Will come back

Great stay!”

Very pleasant accommodation! Stylish & classic luxury. The place to stay if one appreciates a cosy & homely atmosphere while being pampered by the most professional , accommodating & friendly staff. It was a shame that on this visit Writer's Room was closed due to the pandemic, it's one of my favourite spaces to hang out for high tea, relaxation & listening to the piano.

As good as it gets for the money!”

Superb style & interior design. Very comfortable & cosy, great ambience, great facilities, very professional & friendly staff. For me its home away from home.

Exceptional stay”

Everything was wonderful! The staff were all friendly and very accommodating. The room is perfect for my family, has both a luxurious and cozy feel. The food is great! The hotel has a great location where you can easily access all the surrounding malls. We will definitely come back. 😍

Top class hotel”

Great location, with world class rooms and facilities. My wife and I were highly impressed with everything about the hotel in relation to the standards, the location and the services that were offered. We will certainly return.

Grat stay”

We stayed at Raffles Makati for five nights with some friends. The hotel is great, the rooms spacious and comfortable and the staff fantastic and always friendly and attentive. The hotel is really well-situated. We arranged almost all of our activities through the Concierge who was knowledgable and very efficient. The hotel has great facilities, including a great rooftop bar and a French restaurant, both well worth checking out.

A Memorable Wedding Anniversary Celebration”

We had a wonderful weekend holiday at the Raffles Hotel Makati to celebrate our 5th Year Wedding Anniversary. It was a very personalized experience we will never forget. Excellent service and facilities one will truly enjoy.

Beautiful!”

Our new year stay was fantastic! Rooms are classy and world class. Super clean. Will definitely stay again soon.

Amazing Hotel with the best location ”

Amazing Hotel..Best location and excellent customer service.. Thanks to Ms Angelica. Job well done 👏 ✔️

Best 5 star hotel in Makati ”

I would definitely recommend this hotel. The amount of money you pay gore even exceeded our expectation. We were granted late check out despite the hotel being full on the day we leave. The afternoon tea was way better than other patisseries. There was also unlimited complimentary refreshments throughout our stay. Their cocktails were too die for. Overall, our family had an excellent time. Would definitely come back!

Valentine Surprise ”

Wow its was amazing loved the Junior Suite, food was great and nice surprise to have cocktail hour, free afternoon tea for 2 and 1000 peso gift vouchers off food in restos. Only note I would have to mention is guests should be made to sanitize hands at all possible chances on entering buffets and restos etc

Good service ”

With special praise to staff Ms Austria who is very helpful and good customer service.

One of the best rooms”

Loved the design and space allocation for of our room. It was really a nice and comfortable experience

It could be better for the brand.”

The luxury of space is the reason why I keep returning, but everything else needs improvement, not because it's horrible, but because of the Raffles brand, which merits the premium rates. Every room includes; (1) Breakfast (Continental + one a la carte dish) is excellent paired with the tranquil of the Mirèio restaurant; (2) The all-day non-alcoholic beverages at The Writers Bar is a wonderful setup in lieu of a club lounge, (3) Afternoon Tea from 2 to 5 PM quality has suffered over time, the scones are just different, no longer the best in Manila, (3) Evening Happy Hour from 6 to 8 PM offers a a menu of light bites (canapés) and a selection of signature cocktails and bottled beer. I just hope the can improve upon their quality to the standard the once set for themselves. The hardware of the guestrooms are starting to show some age, not in the good way, light refurbishments is necessary. TV remote is cumbersome, difficult to control due the weak signal, and the cable reception is just horrible for a modern day hotel. The bedside control panel is only located one-side of the bed, which isn't friendly for couples, it feels overlooked, as even recent 3 -star hotels hacve controls on both side of the bed. Bathroom is spacious, but amenities are subpar for the brand, nothing against local products, but they should at least procure high quality ones, shampoo and body wash feels cheap. The butler service while heavily advertised is rarely ever felt within the property. Yes, you'd see them on the hallways, but minor requests and complains don't seem to be a concern. Casually mentioning the TV remote issue doesn't even incite concern. I just feel the brand isn't up to par, understandably so being one of the lower priced Raffles properties relative to other major cities. The value is still excellent, I will still return as needed, but my expectations will be lower.

Exceptional”

We enjoyed our stay. Love the afternoon tea and cocktails 😊

Pure “awesome”! ”

Class and superb service

great hotel”

rooms are beautiful