Very enjoyable stay”

We had a wonderful stay at Raffles Makati. I have stayed here a few times and no disappointment yet. The location is superb, centrally in Makati, next to all the shopping malls. Staff is great: friendly, open and pleasant, without being to pushy or being unnaturally friendly. The room (suite) is superb. Everything looks and feels new, certainly a change from most other high class hotels in Manila ... Breakfast good quality, the restaurant was a bit overcrowded during the Valentines weekend, as the restaurant is shared with the Fairmont hotel, but staff managed to handle. Recommended, if you are willing to pay the price, but having stayed in a few places, even when you pay similar in or around Manila, you won't get as good as an experience as in Raffles.

Above and beyond in every aspect”

From beginning to end I have nothing but positive remarks for all the staff at Raffles Makati. The Long bar manager is such a professional personality,his staff are all well experienced in mixology and serving food and drinks. I spent most of my time here,its such a great atmosphere. My suite was just stunning,the staff really are helpful and so polite.Nothing is too much trouble for them. No review would be complete without a review of the breakfast,this is the best breakfast selection and quality I have ever been offered in all my business travels. Rafffles Makati is not cheap,but in my opinion its worth every peso you spend,from start to finish,you will not be disappointed. I will use Raffles and defiantly recommend Raffles Makati to all my business associates in future.For a truly memorable experience,there is only one hotel to stay in Makati.,Raffles!

It could be better for the brand.”

The luxury of space is the reason why I keep returning, but everything else needs improvement, not because it's horrible, but because of the Raffles brand, which merits the premium rates. Every room includes; (1) Breakfast (Continental + one a la carte dish) is excellent paired with the tranquil of the Mirèio restaurant; (2) The all-day non-alcoholic beverages at The Writers Bar is a wonderful setup in lieu of a club lounge, (3) Afternoon Tea from 2 to 5 PM quality has suffered over time, the scones are just different, no longer the best in Manila, (3) Evening Happy Hour from 6 to 8 PM offers a a menu of light bites (canapés) and a selection of signature cocktails and bottled beer. I just hope the can improve upon their quality to the standard the once set for themselves. The hardware of the guestrooms are starting to show some age, not in the good way, light refurbishments is necessary. TV remote is cumbersome, difficult to control due the weak signal, and the cable reception is just horrible for a modern day hotel. The bedside control panel is only located one-side of the bed, which isn't friendly for couples, it feels overlooked, as even recent 3 -star hotels hacve controls on both side of the bed. Bathroom is spacious, but amenities are subpar for the brand, nothing against local products, but they should at least procure high quality ones, shampoo and body wash feels cheap. The butler service while heavily advertised is rarely ever felt within the property. Yes, you'd see them on the hallways, but minor requests and complains don't seem to be a concern. Casually mentioning the TV remote issue doesn't even incite concern. I just feel the brand isn't up to par, understandably so being one of the lower priced Raffles properties relative to other major cities. The value is still excellent, I will still return as needed, but my expectations will be lower.

Grat stay”

We stayed at Raffles Makati for five nights with some friends. The hotel is great, the rooms spacious and comfortable and the staff fantastic and always friendly and attentive. The hotel is really well-situated. We arranged almost all of our activities through the Concierge who was knowledgable and very efficient. The hotel has great facilities, including a great rooftop bar and a French restaurant, both well worth checking out.

The Best Hotel in Makati”

Our weekend stay at Raffles Makati started with a warm welcome by gorgeous door ladies wearing a filipiniana inspired uniforms. The front office staff name Claudine assist us from checking in and other enquiries. Though our room is not yet ready they lend us a room for a moment to freshen up. The complimentary cakes and a bottle of wine was a hit. Everything is perfect that we will be coming back soon as we feel home away from our home.

Fantastic”

After an initially rocky start, the team at Raffles and Fairmont Makati delivered a wonderful getaway for my fiancée and I over Christmas and our anniversary. Their service was world-class. Always available, always happy to help. Simon and the team at the concierge desk made us feel right at home in helping with all preparations. Thank you to Aubrey, and everyone else who helped make our stay such an enjoyable one. We wouldn't hesitate to return to any of the Raffles properties.

Central location”

Great place tonstay in Makati, right at the heart of Makati CBD and Makati malls and dining places. Service is superb with the warm Filipino smile. Hotel facilities and rooms are luxurious and has that unique Singapore touch worthy of Raffles.

Luxe Dollars for Luxe Hotel”

Of course you will be paying top dollars for this hotel. It is a Raffles, after all. I love how the Junior Suites have high ceiling and spacious bedroom with bathroom. If you have the money to spare, this is a very lovely hotel. Nostalgic and colonial feel with a touch of contemporary updates. It is very similar to the Fairmont. To me, the best thing about Raffles Makati is their staff. Amazing team - from front desk to restaurants to the Butlers.

Very Pleasant Stay”

Raffles Makati had the best staff. Very friendly and accommodating. After checking out, I requested to see what the other suites looked like and was promptly awarded a tour. The airport transfer service was also a breeze, without issue with dropping by an ATM or others.

Best in Manila”

What we liked: Beautiful and spacious room (double doors, french windows, wingback chairs), freestanding tub, special set of toiletries for kids (good product placement! I liked the shampoo and baby bath and already bought the same items at the store), coffee machine, personnel were all warm and engaging without going overboard, good sized kiddie pool, afternoon tea, evening cocktails, quick check in and check out process, lots of newspaper options, free pastries brought to your room (I think they gave us macarons), Christmas lootbag for kids (with chocolates and candy canes), welcome fruits, lots and lots of bottled water. Needs some improvement: I did not like the smell of the shampoo and conditioner. I guess the hotel had to find a unisex scent but perhaps something like olive or green tea instead? Everything was lovely, Raffles. So glad we spent our Christmas weekend there.

A Memorable Wedding Anniversary Celebration”

We had a wonderful weekend holiday at the Raffles Hotel Makati to celebrate our 5th Year Wedding Anniversary. It was a very personalized experience we will never forget. Excellent service and facilities one will truly enjoy.

Best Hotel for Honeymooners! ”

Raffles Makati is the best! It was a last minute booking but eveything went well! The management took note of all the special requests communited upon booking and executed it beyond what was expected! Superb suite experience!

Dissappointing”

I am a frequent client of Fairmont Makati, and for the first time (since Fairmont's suite was fully booked), then I ventured to try Raffles Makati. Initially everything went OK until last Saturday we were starving for our breakfast at Mireio. We ordered our personal dishes at 10:00 AM, and until 10:50 AM there was no activity and concern by the servers. We had enough. Finally we found out that the order system at their kitchen was screwed up. People do make mistakes, but to claim as the best service hotel in town by allowing this simple mistake to happen is totally unacceptable since I have not encounter any problem whatsoever with Fairmont. Too bad although at first I have the inclination to switch to Raffles Makati. Raffles Hotel, you should really earn your stripes!

Only Place For Me To Stay in Manila!”

Personally I have stayed in Raffles Makati on three occasions and I have also tried Pennisula and Shangri-la. They are just no comparisons as Raffles Makaiti is on a whole new level.

Truly home away from home. Excellent!”

This is my favourite hotel. The staff treat you like family. The decore & ambience of the rooms & facilities is cosy and very relaxing. Regina, Cyrell & the other ladies at front desk, Ricky, Ceidy, Ella & Ara at the cocktail lounge, RJ, Karl & Jerome at the restaurant and last but not least Andrea my room attendant looked after me and provided a very personalised service. Thanks also to all the other staff who also did their best whose names I can't remember. Thanks Raffles! I'll be back.

Deserves a 7-star rating”

It could have been the perfect stay if not for the late checkin due to the hotel's fault (it took them 1 hour and 15 minutes to prepare the room because the previous occupant vacated it late, apparently). The bed was very soft and we loved the pillow menu. The bath amenities were luxurious and the butler service was quick and efficient. Also the complimentary afternoon tea and evening cocktails were delicious and filling. Raffles is conveniently located with a lot of malls and restaurants around. Impeccable service in general. The pool was too cold, though.

First time staying ❤”

My family loved our stay at Raffles we are so delighted on our staycation and looking forward to try again in the future😊 Staff were so attentive to help us on our needs and very friendly indeed to assist us 💕 It was really the best decision to try out here. They also gave my brother a free cake since it was his 14th birthday. Also, I loved how they offer different kinds of pillows if ever you weren't satisfied with their default. I slept so comfortably during our stay even my mom and dad. Overall, I can say that Raffles is very luxurious which is so good though the Breakfast was just okay not the thing you would really indulge in. Hoping for our next visit thank you 😍🤗

It was superb!!!”

Me and my boyfriend had a nice and unforgettable experience while staying at this hotel. First, our room was upgraded to suite. When we saw the room, it was like super "wow". Second, it was just near in our workplace so it was so convenient. Third, also close to shopping malls. I can say that Raffles is one of the best hotel that I ever stayed.

Manila NYE Stay-cation”

Stayed one night for NYE. Everything about the Hotel is excellent; particularly the rooms and staff, which are both world class. Very conveniently located to Greenbelt and other Makati shopping centres and restaurants. The only small disappointment is the very small restaurant, which appears to be shared with the Fairmont Hotel in the same building. Unless you are there very early, you have to queue for breakfast; in our case for more than 20 min. This issue aside, our experience was otherwise first class.

would like to stay again ... ;)”

stay at the raffles hotel Easy access very thing in Makati chopping restaurants foods and more .