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Raffles Makati
Raffles Makati
Raffles Makati
Raffles Makati
Raffles Makati
Raffles Makati
Raffles Makati

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9.4

Exceptional

376 reviews

376 reviews

See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Balikbayan Handicrafts

130 m

Mary Mother of Hope - Landmark Chapel

150 m

Greenbelt 3 Theaters

170 m

The Landmark Department Store

170 m

Tesoro's

180 m

Popular landmarks
Robinsons Place Manila

5.0 km

Rizal Park

5.9 km

National Museum

6.0 km

Manila Ocean Park

6.3 km

Fort Santiago

6.6 km

Closest landmarks
Park Terraces Condo

110 m

V Bar

180 m

Ice Vodka Bar

180 m

New World Parking

190 m

LSM Dental clinic

220 m

Raffles Makati

1 Raffles Avenue, Makati, Manila, Philippines, 1224 - See map

In addition to the standard of ALLSAFE, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Makati, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Intramuros. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.

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Highlights

Sparkling clean

Located in heart of Manila

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

ALLSAFE

Your Health and Safety are our Absolute Priority

Announcements by hotel (8)
In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in Manila every 1 minutes on Agoda.com
Value for money8.9
Distance to city center0 KM
Location rating9.5
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport4.3 km

Rooms available at Raffles Makati

Exceptional
Room comfort & quality

9.7

Legacy Suite
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Artists Suite King
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Residence 2 Bedroom Executive
...
  • Room size: 153 m²/1647 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Artists Suite 2 Queens
...
  • Room size: 60 m²/646 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Residence 1 Bedroom Executive
...
  • Room size: 81 m²/872 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Bedroom Executive Apartment
...
  • Room size: 150 m²/1615 ft²
  • Shower
  • 2 queen beds
Enter dates to see prices
1 Bedroom Executive Suite
...
  • Room size: 120 m²/1292 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Executive One-Bedroom Apartment
...
  • Room size: 81 m²/872 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Junior Suite
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Executive King Suite
...
  • Room size: 120 m²/1292 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Raffles Makati have a hot tub?

A hot tub is one of the facilities available at Raffles Makati Hotel.

What time is check-in and check-out at Raffles Makati?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Raffles Makati?

Raffles Makati is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3600 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Raffles Makati has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Raffles Makati?

Start your mornings right, with the à la carte and continental breakfast options offered at Raffles Makati. Adults can enjoy breakfast offered with an additional charge of 1624 PHP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Raffles Makati?

Raffles Makati features on-site restaurants for your dining convenience.

What is the smoking policy at Raffles Makati?

Raffles Makati does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Raffles Makati?

The closest train, metro, or bus station to Raffles Makati is Ayala MRT Station, 590 m away.

What restaurants are nearby Raffles Makati?

Restaurants including Spectrum, Fairmont Makati, Mrs. Stiffler's Homemade Ice Cream and Jasmine are popular in Raffles Makati’s neighborhood which is known as Makati.

What popular shopping places are close to Raffles Makati?

Shopping options in Raffles Makati’s Makati neighborhood include The Landmark Department Store, Tesoro's and Landmark Department Store - Makati.

What are popular attractions near Raffles Makati?

Raffles Makati’s location in the Makati neighborhood makes it close to famous attractions including Mary Mother of Hope - Landmark Chapel, Greenbelt Chapel and Palm Promenade Park.

What popular natural sightseeing spots are close to Raffles Makati?

Raffles Makati’s nearby natural sights include Sample1 located in the same Makati area.

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See map

Explore the neighborhood

What people love about Raffles Makati

  • 9.6

    Exceptional

    "Loved the design and space allocation for of our room."

    Yna

    |

    June 19, 2022

  • 10

    Exceptional

    "We enjoyed our stay."

    Rhoda

    |

    June 19, 2022

  • 10

    Exceptional

    "Raffles hotel is a good place if you are looking for exclusivity."

    mary

    |

    May 31, 2022

Overall rating:

9.4

Exceptional
265 reviews
Cleanliness
9.7
Facilities
9.3
Location
9.5
Read all reviews >
What travelers say they love:
Best location and excellent customer service.
vijay from United Arab Emirates
Solo traveler
More about Raffles Makati

More about Raffles Makati

Raffles Makati

Raffles Makati is the perfect choice for travelers who want to take in the sights and sounds of Manila. Experience an urban escape in Manila with a stay at Raffles Makati, with its exceptional location right in the city center.
Raffles Makati provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Manila.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. For lazy days and nights, in-room conveniences like room service let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Raffles Makati. Some rooms are equipped with linen service and air conditioning for your convenience. Some rooms at Raffles Makati include special design features like a separate living room. In-room entertainment such as daily newspaper, television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Raffles Makati.

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Amenities and facilities
Exceptional
Facilities

9.3

Most talked about facilities

Food & Dining

2 mentions

Housekeeping

1 mention

Languages spoken

  • English
  • Filipino
  • French
  • German
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area

For the kids

  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Alcohol
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Clothes dryer
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Dressing room
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Mini bar
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site

Long Bar

  • Cuisine: American, International, Local
  • Menu: Buffet

Writers Bar

  • Cuisine: International
  • Menu: Buffet

Mireio

  • Cuisine: French
  • Menu: Buffet

Spectrum

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
1 Raffles Avenue, Makati, Manila, Philippines, 1224
Exceptional
Location

9.5

Airports

  • Ninoy Aquino International Airport (MNL)
    4.3 km 17 min drive
  • Subic Bay International Airport (SFS)
    84.1 km 2.5 hour drive

Public transportation

  • Ayala MRT Station
    590 m 10 min drive
  • Dela Rosa Street
    1.0 km

Hospital or clinic

  • LSM Dental clinic
    220 m

Shopping

  • Robinsons Place Manila
    5.0 km

Convenience store

  • Family Mart
    240 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Robinsons Place Manila
    5.0 km
  • Rizal Park
    5.9 km
  • National Museum
    6.0 km
  • Manila Ocean Park
    6.3 km
  • Fort Santiago
    6.6 km
  • San Agustin Church
    6.6 km
  • Casa Manila
    6.7 km
  • Quiapo Church
    6.8 km
  • Manila Cathedral
    7.0 km
  • Intramuros
    7.2 km

Nearby landmarks

  • Park Terraces Condo
    110 m
  • Balikbayan Handicrafts
    130 m
  • Mary Mother of Hope - Landmark Chapel
    150 m
  • Greenbelt 3 Theaters
    170 m
  • The Landmark Department Store
    170 m
  • V Bar
    180 m
  • Ice Vodka Bar
    180 m
  • Tesoro's
    180 m
  • Landmark Department Store - Makati
    190 m
  • New World Parking
    190 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee3600 PHP
  • Distance from city center0 KM
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)1624 PHP
  • Daily Internet/Wi-Fi fee0 PHP

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges3
  • Number of floors2
  • Number of restaurants8
  • Number of rooms 32
  • Room voltage220
  • Year property opened2012
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

As of June 1, 2021, the Raffles Makati, which has been certified by the Department of Tourism as a Multi-Use Hotel together with the Fairmont Makati, is now allowed to accept non-quarantine related bookings to stay in the hotel. Bookings are still subject to strict guidelines as prescribed by the government during the quarantine period imposed in Metro Manila and its adjoining provinces. The hotel team has taken steps to ensure that there are separate entrances and lift accesses to maintain a clear separation from its quarantine floors, as approved by the Bureau of Quarantine and the Department of Tourism. This seal of approval, together with the hotel’s ALLSAFE cleaning and sanitation protocols, provides guests with the utmost safety and protection during their stay. Most of our restaurants and bar outlets are still closed, except for al fresco and indoor dining at Mireio. Take out and delivery service are allowed under Mireio a la Maison.

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.

Due to the ongoing Coronavirus (COVID-19) situation, the property can currently only accept bookings from essential workers. Identification and reasonable evidence of work qualification must be presented at check-in. Please contact the property for more information.

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

In response to the Coronavirus (COVID-19), guests are required to wear a face covering in all public spaces and indoor common areas.

Reviews of Raffles Makati from real guests

Provided by verified guests of Agoda
9.4
/
10
Exceptional
Cleanliness9.7
Facilities9.3
Location9.5
Room comfort and quality9.7
Service9.5
Value for money8.9
High score for Manila
Rating
9+ Exceptional (110)
8-9 Excellent (25)
7-8 Very Good (8)
6-7 Good (1)
<6 Below Expectation (4)
Time of the year
Mar - May (46)
Jun - Aug (29)
Sep - Nov (20)
Dec - Feb (53)
All guests (265)
All room types
All languages

Show reviews that mention 

Showing 148 verified guest comments
12345
10.0
Exceptional
Dionisio from Philippines
Family with teens
Artists Suite 2 Queens
Stayed 1 night in February 2022

Exceptional hotel in Manila”

Raffles Manila stands out among 5 star hotels in Manila. We had an unforgettable stay. The room package includes breakfast, afternoon tea and evening cocktails plus butler service. Definitely high value for money. Fast checkin/out. Room is elegantly designed, very clean and well kept with complete bath and business amenities. Their bed is the comfiest so far among other top hotels we’ve stayed at! Staff is are very polite. TV should be upgraded to Smart TV though to keep up with tech but you can request for HDMI cable and it will be provided. Will definitely stay again!

Reviewed March 14, 2022

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10.0
Exceptional
Sargon from Australia
Solo traveler
Artists Suite King
Stayed 5 nights in January 2020

Truly home away from home. Excellent!”

This is my favourite hotel. The staff treat you like family. The decore & ambience of the rooms & facilities is cosy and very relaxing. Regina, Cyrell & the other ladies at front desk, Ricky, Ceidy, Ella & Ara at the cocktail lounge, RJ, Karl & Jerome at the restaurant and last but not least Andrea my room attendant looked after me and provided a very personalised service. Thanks also to all the other staff who also did their best whose names I can't remember. Thanks Raffles! I'll be back.

Reviewed January 26, 2020

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Dear Sargon, Warm greetings from Raffles Makati! Thank you for taking the time to share your experience with us. Our team is more than grateful to know that you enjoyed your stay. Thank you for your positive feedback regarding our product, facilities, services, and most especially, our associates. Your kind remarks truly serve as an inspiration for all of us to strive harder in achieving our goal of providing each guest a luxurious oasis in the city. Again, thank you very much for your positive feedback and we look forward to welcoming you again in the near future. Sincerely, Matthieu Busschaert Hotel Manager

Responded February 26, 2020
Raffles Makati
10.0
Exceptional
Michael from Philippines
Family with young children
Artists Suite 2 Queens
Stayed 3 nights in March 2022

Fit for a Family Staycation”

One of the best staycation hotels in my book. Very family-friendly and safe for little kids. The staff were accommodating and courteous. The facilities were well-maintained and clean. I will definitely recommend this to anyone traveling with their family.

Reviewed March 21, 2022

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10.0
Exceptional
mary from Philippines
Family with young children
Artists Suite 2 Queens
Stayed 2 nights in May 2022

Best to book directly from hotel”

Booked for 2 adults and 1 child and got an unpleasant surprise when I checked into the hotel that the booking is only for 2 adults and my 7 year old child needs to pay for food. Raffles hotel is a good place if you are looking for exclusivity. Room is gorgeous as well as the interiors of the hotel. Amenities and food quality are decent. This is highlighted by warm hospitality of the pinoys Will come back

Reviewed May 31, 2022

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10.0
Exceptional
Sargon from Philippines
Solo traveler
Artists Suite 2 Queens
Stayed 1 night in February 2022

Great stay!”

Very pleasant accommodation! Stylish & classic luxury. The place to stay if one appreciates a cosy & homely atmosphere while being pampered by the most professional , accommodating & friendly staff. It was a shame that on this visit Writer's Room was closed due to the pandemic, it's one of my favourite spaces to hang out for high tea, relaxation & listening to the piano.

Reviewed March 08, 2022

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10.0
Exceptional
Sargon from Philippines
Solo traveler
Artists Suite 2 Queens
Stayed 1 night in February 2022

As good as it gets for the money!”

Superb style & interior design. Very comfortable & cosy, great ambience, great facilities, very professional & friendly staff. For me its home away from home.

Reviewed February 27, 2022

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10.0
Exceptional
Kristel from Philippines
Family with young children
Artists Suite 2 Queens
Stayed 2 nights in May 2022

Exceptional stay”

Everything was wonderful! The staff were all friendly and very accommodating. The room is perfect for my family, has both a luxurious and cozy feel. The food is great! The hotel has a great location where you can easily access all the surrounding malls. We will definitely come back. 😍

Reviewed May 30, 2022

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10.0
Exceptional
Michael from Australia
Couple
Artists Suite King
Stayed 2 nights in January 2019

Top class hotel”

Great location, with world class rooms and facilities. My wife and I were highly impressed with everything about the hotel in relation to the standards, the location and the services that were offered. We will certainly return.

Reviewed January 07, 2019

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9.6
Exceptional
CHRISTOPHER from Singapore
Family with teens
Artists Suite King
Stayed 2 nights in June 2019

Grat stay”

We stayed at Raffles Makati for five nights with some friends. The hotel is great, the rooms spacious and comfortable and the staff fantastic and always friendly and attentive. The hotel is really well-situated. We arranged almost all of our activities through the Concierge who was knowledgable and very efficient. The hotel has great facilities, including a great rooftop bar and a French restaurant, both well worth checking out.

Reviewed June 27, 2019

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10.0
Exceptional
Vina from Philippines
Couple
Artists Suite King
Stayed 2 nights in March 2020

A Memorable Wedding Anniversary Celebration”

We had a wonderful weekend holiday at the Raffles Hotel Makati to celebrate our 5th Year Wedding Anniversary. It was a very personalized experience we will never forget. Excellent service and facilities one will truly enjoy.

Reviewed March 16, 2020

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10.0
Exceptional
Joan from Philippines
Group
Legacy Suite
Stayed 2 nights in December 2021

Beautiful!”

Our new year stay was fantastic! Rooms are classy and world class. Super clean. Will definitely stay again soon.

Reviewed January 18, 2022

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10.0
Exceptional
vijay from United Arab Emirates
Solo traveler
Legacy Suite
Stayed 2 nights in April 2022

Amazing Hotel with the best location ”

Amazing Hotel..Best location and excellent customer service.. Thanks to Ms Angelica. Job well done 👏 ✔️

Reviewed April 15, 2022

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9.6
Exceptional
Hannah from Philippines
Family with teens
Artists Suite 2 Queens
Stayed 1 night in May 2022

Best 5 star hotel in Makati ”

I would definitely recommend this hotel. The amount of money you pay gore even exceeded our expectation. We were granted late check out despite the hotel being full on the day we leave. The afternoon tea was way better than other patisseries. There was also unlimited complimentary refreshments throughout our stay. Their cocktails were too die for. Overall, our family had an excellent time. Would definitely come back!

Reviewed May 10, 2022

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9.6
Exceptional
Simon from United Kingdom
Couple
Artists Suite King
Stayed 1 night in February 2020

Valentine Surprise ”

Wow its was amazing loved the Junior Suite, food was great and nice surprise to have cocktail hour, free afternoon tea for 2 and 1000 peso gift vouchers off food in restos. Only note I would have to mention is guests should be made to sanitize hands at all possible chances on entering buffets and restos etc

Reviewed February 17, 2020

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Dear Simon, Warm greetings from Raffles Makati! Thank you for taking the time to share your experience with us. Our team is more than grateful to know that you enjoyed your stay. Thank you for your positive feedback regarding our product, facilities, and services. Your kind remarks truly serve as an inspiration for all of us to strive harder in achieving our goal of providing each guest a luxurious oasis in the city. Again, thank you very much for your positive feedback and we look forward to welcoming you again in the near future. Sincerely, Matthieu Busschaert Hotel Manager

Responded February 26, 2020
Raffles Makati
10.0
Exceptional
Bun from Hong Kong SAR, China
Solo traveler
Artists Suite King
Stayed 2 nights in December 2019

Good service ”

With special praise to staff Ms Austria who is very helpful and good customer service.

Reviewed December 31, 2019

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9.6
Exceptional
Yna from Philippines
Couple
Artists Suite King
Stayed 1 night in June 2022

One of the best rooms”

Loved the design and space allocation for of our room. It was really a nice and comfortable experience

Reviewed June 20, 2022

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8.8
Excellent
Henri from Philippines
Couple
Artists Suite 2 Queens
Stayed 1 night in October 2019

It could be better for the brand.”

The luxury of space is the reason why I keep returning, but everything else needs improvement, not because it's horrible, but because of the Raffles brand, which merits the premium rates. Every room includes; (1) Breakfast (Continental + one a la carte dish) is excellent paired with the tranquil of the Mirèio restaurant; (2) The all-day non-alcoholic beverages at The Writers Bar is a wonderful setup in lieu of a club lounge, (3) Afternoon Tea from 2 to 5 PM quality has suffered over time, the scones are just different, no longer the best in Manila, (3) Evening Happy Hour from 6 to 8 PM offers a a menu of light bites (canapés) and a selection of signature cocktails and bottled beer. I just hope the can improve upon their quality to the standard the once set for themselves. The hardware of the guestrooms are starting to show some age, not in the good way, light refurbishments is necessary. TV remote is cumbersome, difficult to control due the weak signal, and the cable reception is just horrible for a modern day hotel. The bedside control panel is only located one-side of the bed, which isn't friendly for couples, it feels overlooked, as even recent 3 -star hotels hacve controls on both side of the bed. Bathroom is spacious, but amenities are subpar for the brand, nothing against local products, but they should at least procure high quality ones, shampoo and body wash feels cheap. The butler service while heavily advertised is rarely ever felt within the property. Yes, you'd see them on the hallways, but minor requests and complains don't seem to be a concern. Casually mentioning the TV remote issue doesn't even incite concern. I just feel the brand isn't up to par, understandably so being one of the lower priced Raffles properties relative to other major cities. The value is still excellent, I will still return as needed, but my expectations will be lower.

Reviewed August 27, 2020

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10.0
Exceptional
Rhoda from Philippines
Family with teens
Artists Suite 2 Queens
Stayed 1 night in June 2022

Exceptional”

We enjoyed our stay. Love the afternoon tea and cocktails 😊

Reviewed June 19, 2022

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10.0
Exceptional
Rhia from Philippines
Family with young children
Artists Suite 2 Queens
Stayed 1 night in January 2020

Pure “awesome”! ”

Class and superb service

Reviewed January 19, 2020

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Dear Rhia, Warm greetings from Raffles Makati! Thank you for taking the time to share your experience with us. Our team is more than grateful to know that you enjoyed your stay. Thank you for your positive feedback regarding our service. Your kind remarks truly serve as an inspiration for all of us to strive harder in achieving our goal of providing each guest a luxurious oasis in the city. Again, thank you very much for your positive feedback and we look forward to welcoming you again in the near future. Sincerely, Matthieu Busschaert Hotel Manager

Responded February 26, 2020
Raffles Makati
10.0
Exceptional
Louis from France
Family with young children
Artists Suite 2 Queens
Stayed 2 nights in March 2022

great hotel”

rooms are beautiful

Reviewed March 31, 2022

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