Grat stay”

We stayed at Raffles Makati for five nights with some friends. The hotel is great, the rooms spacious and comfortable and the staff fantastic and always friendly and attentive. The hotel is really well-situated. We arranged almost all of our activities through the Concierge who was knowledgable and very efficient. The hotel has great facilities, including a great rooftop bar and a French restaurant, both well worth checking out.

Much improved service this time!”

I was very disappointed with Raffles service back in middle of December last year, but I ventured to give the hotel another try. I was also encouraged to try again since Ms Camille (used to be from Fairmont Gold) joined Raffles Hotel. This time I am satisfied! Thank you Ms Camille!

Had booked on this hotel several times but the last booking I had was a disappointment”

I had a two nights booking last holy week and the housekeeping was a disappointment. Didn’t clean and replaced the used utensils and robes were not even put in place. I received an email that we left something after I departure but can’t disclose the item because of security reason. Obviously if we were the last guest that departed it should belong to us, so I don’t get the point when they said for security reason. I replied but never received any from them. Another disappointment, never coming back to this hotel.

Luxury Birthday Getaway”

Each member of staff we encountered was exceptional! From Irene at the Front Desk, Rey of Housekeeping, to our butler Jeffrey, we were impressed by their warmth, sincerity, and prompt service. Thank you for making my birthday getaway a truly amazing experience. We will definitely make this a regular thing.

Luxe Dollars for Luxe Hotel”

Of course you will be paying top dollars for this hotel. It is a Raffles, after all. I love how the Junior Suites have high ceiling and spacious bedroom with bathroom. If you have the money to spare, this is a very lovely hotel. Nostalgic and colonial feel with a touch of contemporary updates. It is very similar to the Fairmont. To me, the best thing about Raffles Makati is their staff. Amazing team - from front desk to restaurants to the Butlers.

Best in Manila”

What we liked: Beautiful and spacious room (double doors, french windows, wingback chairs), freestanding tub, special set of toiletries for kids (good product placement! I liked the shampoo and baby bath and already bought the same items at the store), coffee machine, personnel were all warm and engaging without going overboard, good sized kiddie pool, afternoon tea, evening cocktails, quick check in and check out process, lots of newspaper options, free pastries brought to your room (I think they gave us macarons), Christmas lootbag for kids (with chocolates and candy canes), welcome fruits, lots and lots of bottled water. Needs some improvement: I did not like the smell of the shampoo and conditioner. I guess the hotel had to find a unisex scent but perhaps something like olive or green tea instead? Everything was lovely, Raffles. So glad we spent our Christmas weekend there.

Beautiful Suite”

We had a great time at Raffles. Most of the staff (particularly Patricia at the front desk and the butlers) were exceptional. The noise and the smell from the ongoing construction were inconvenient, but the facilities were very good (particulatly the mineral pool and the pool on the 4th floor). I have to say that the suite is one of the most beautiful rooms I've ever stayed at.

Central location”

Great place tonstay in Makati, right at the heart of Makati CBD and Makati malls and dining places. Service is superb with the warm Filipino smile. Hotel facilities and rooms are luxurious and has that unique Singapore touch worthy of Raffles.

The top of the top”

This was wonderfull, you have butler on each floor, anything you need is supplied to you within a few minutes. The rooms are somptuous, amenities perfect. The best value for money in the country. For those who treasure luxury and class!

Very enjoyable stay”

We had a wonderful stay at Raffles Makati. I have stayed here a few times and no disappointment yet. The location is superb, centrally in Makati, next to all the shopping malls. Staff is great: friendly, open and pleasant, without being to pushy or being unnaturally friendly. The room (suite) is superb. Everything looks and feels new, certainly a change from most other high class hotels in Manila ... Breakfast good quality, the restaurant was a bit overcrowded during the Valentines weekend, as the restaurant is shared with the Fairmont hotel, but staff managed to handle. Recommended, if you are willing to pay the price, but having stayed in a few places, even when you pay similar in or around Manila, you won't get as good as an experience as in Raffles.

In one small word with big meaning,"amazing hotel"”

Extreme friendly staff with unforgettable smile , very beautiful hotel with very beautiful room, i took a junior suite but they upgraded for me for free, yes FREE! , why, no clue! , they even check for my fight with the office without letting me bothered, free BF, FREE TEA TIME & free dinner. realy... I was amazed for what i saw, really, the best of the best hotel i ever see in manila. U should try it.

Top class hotel”

Great location, with world class rooms and facilities. My wife and I were highly impressed with everything about the hotel in relation to the standards, the location and the services that were offered. We will certainly return.

Dissappointing”

I am a frequent client of Fairmont Makati, and for the first time (since Fairmont's suite was fully booked), then I ventured to try Raffles Makati. Initially everything went OK until last Saturday we were starving for our breakfast at Mireio. We ordered our personal dishes at 10:00 AM, and until 10:50 AM there was no activity and concern by the servers. We had enough. Finally we found out that the order system at their kitchen was screwed up. People do make mistakes, but to claim as the best service hotel in town by allowing this simple mistake to happen is totally unacceptable since I have not encounter any problem whatsoever with Fairmont. Too bad although at first I have the inclination to switch to Raffles Makati. Raffles Hotel, you should really earn your stripes!

First time staying ❤”

My family loved our stay at Raffles we are so delighted on our staycation and looking forward to try again in the future😊 Staff were so attentive to help us on our needs and very friendly indeed to assist us 💕 It was really the best decision to try out here. They also gave my brother a free cake since it was his 14th birthday. Also, I loved how they offer different kinds of pillows if ever you weren't satisfied with their default. I slept so comfortably during our stay even my mom and dad. Overall, I can say that Raffles is very luxurious which is so good though the Breakfast was just okay not the thing you would really indulge in. Hoping for our next visit thank you 😍🤗

This is the best hotel in Makati - in all aspects.”

I will definitely book here again.

Best Hotel for Honeymooners! ”

Raffles Makati is the best! It was a last minute booking but eveything went well! The management took note of all the special requests communited upon booking and executed it beyond what was expected! Superb suite experience!

Fantastic”

After an initially rocky start, the team at Raffles and Fairmont Makati delivered a wonderful getaway for my fiancée and I over Christmas and our anniversary. Their service was world-class. Always available, always happy to help. Simon and the team at the concierge desk made us feel right at home in helping with all preparations. Thank you to Aubrey, and everyone else who helped make our stay such an enjoyable one. We wouldn't hesitate to return to any of the Raffles properties.

New years' eve to remember”

Family decided to celebrate new year's eve differently and decided to have a pajama party themed get together. Raffle's offered enough space and cooking amenities for our group of 20. We booked 3 2 bedroom suites for the occasion. We were even assigned a butler. :-) Wish we stayed longer. :-)

Manila NYE Stay-cation”

Stayed one night for NYE. Everything about the Hotel is excellent; particularly the rooms and staff, which are both world class. Very conveniently located to Greenbelt and other Makati shopping centres and restaurants. The only small disappointment is the very small restaurant, which appears to be shared with the Fairmont Hotel in the same building. Unless you are there very early, you have to queue for breakfast; in our case for more than 20 min. This issue aside, our experience was otherwise first class.

Deserves a 7-star rating”

It could have been the perfect stay if not for the late checkin due to the hotel's fault (it took them 1 hour and 15 minutes to prepare the room because the previous occupant vacated it late, apparently). The bed was very soft and we loved the pillow menu. The bath amenities were luxurious and the butler service was quick and efficient. Also the complimentary afternoon tea and evening cocktails were delicious and filling. Raffles is conveniently located with a lot of malls and restaurants around. Impeccable service in general. The pool was too cold, though.