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18 travelers have booked today.
Rainbow Paradise @ Tanjung Bungah is a beachfront retreat in Penang with direct beach access, private balconies, a large pool, seaside dining, and stunning sea views—perfect for two travelers seeking tranquility. Nestled in Tanjung Bungah, Rainbow Paradise offers easy access to beaches, local markets, and George Town attractions. Relax by the pool or on the private beach for a getaway. Air-conditioned rooms with Wi-Fi and showers; some with balconies for ocean views. Enjoy a drink at the stylish bar and embrace Penang’s coastal charm, perfect for two travelers seeking comfort and convenience. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Check-in [24-hour]
Great Breakfast
Great View
Great food & dining
Private beach
Private beach
Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurant
Bar
18 travelers have booked today.
Based on 15,893 verified reviews
8.3
7.8
7.6
7.5
7.5
7.3
Location rating score
Value for money | 7.8 |
Distance to city center | 25 km |
Location rating | 8.3 |
Nearest airport | Penang International Airport (PEN) |
Distance to airport | 19.1 km |
How many floors does Rainbow paradise @ Tanjung Bungah have?
Rainbow paradise @ Tanjung Bungah has a total of 25 floors.
What is the verified guest review consensus about Rainbow paradise @ Tanjung Bungah's pet services?
60.0% of our verified guest assessments have given a positive review and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Rainbow paradise @ Tanjung Bungah down in the review section.
What is the average rating that verified Solo travelers' have given to Rainbow paradise @ Tanjung Bungah?
Verified solo travelers that have stayed at this property have given Rainbow paradise @ Tanjung Bungah an average rating of 7.5. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that verified Business travelers' have given to Rainbow paradise @ Tanjung Bungah?
Past business travelers that have stayed at this property have given Rainbow paradise @ Tanjung Bungah an average rating of 7.3. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
What is the typical rating that past Group travelers have given to Rainbow paradise @ Tanjung Bungah?
Past group travelers that have stayed at this property have given Rainbow paradise @ Tanjung Bungah an average rating of 7.4. You can check out more in depth customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.
What is the closest train, metro, or bus station to Rainbow paradise @ Tanjung Bungah?
The nearest train, metro, or bus station is Penang Hill Railway Station, 6685.02 m away from Rainbow paradise @ Tanjung Bungah.
What restaurants are in close proximty of Rainbow paradise @ Tanjung Bungah?
Rainbow paradise @ Tanjung Bungah’s local neighborhood is Tanjung Bungah which comprises of popular restaurants such as Garden Lebanon Restaurant, Tanjung Bungah, SRI ANANDA BAHWAN RESTAURANT TANJUNG BUNGAH, and Cheang Kee Restaurant.
What is the closest airport to Rainbow paradise @ Tanjung Bungah?
The closest airport to Rainbow paradise @ Tanjung Bungah is Penang International Airport, 19.0 km away.
Is breakfast offered at Rainbow paradise @ Tanjung Bungah?
Wake up to a great continental and buffet breakfast at Rainbow paradise @ Tanjung Bungah. Customers can enjoy breakfast offered with an additional charge of 22 MYR for children and 30 MYR for adults if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the property.
Experience Serenity at Rainbow paradise @ Tanjung Bungah, Penang
Nestled along the beautiful coastline of Tanjung Bungah, Rainbow paradise @ Tanjung Bungah offers a serene escape for travelers seeking both relaxation and adventure in Penang, Malaysia. With its prime location just 25 kilometers from the bustling city center, guests can easily explore the vibrant culture and culinary delights of the area while returning to the comfort of this elegant 4-star hotel. The hotel is conveniently situated only 45 minutes from the airport, making it an ideal choice for both short getaways and extended stays.
Rainbow Paradise boasts a total of 205 well-appointed rooms, each designed to provide a cozy retreat with stunning views of the sea or lush surroundings. Guests can check in from 3:00 PM, allowing ample time to settle in and enjoy the hotel's amenities, before checking out at 12:00 PM on their departure day. Families are warmly welcomed, as the hotel offers a child policy that allows children aged 0 to stay free of charge, ensuring a delightful experience for all ages. Whether you're lounging by the pool or exploring the nearby attractions, Rainbow Paradise is the perfect destination for a memorable stay in Penang.
Unwind and Indulge: Entertainment Facilities at Rainbow paradise @ Tanjung Bungah
At Rainbow paradise @ Tanjung Bungah, guests are invited to explore a vibrant array of entertainment facilities designed to enhance their stay. The on-site shops offer a delightful shopping experience, featuring a variety of local handicrafts and souvenirs that capture the essence of Penang. Whether you're searching for the perfect memento or a unique gift for loved ones, the gift and souvenir shop has something special for everyone.
For those looking to relax and unwind, the hotel’s bar provides a chic setting to sip on expertly crafted cocktails and enjoy a selection of fine wines. It’s the ideal spot to socialize with friends or simply savor the stunning views of the surrounding landscape. Additionally, guests can indulge in some pampering at the salon, where a range of beauty treatments awaits to rejuvenate both body and spirit. Surrounded by lush gardens, the tranquil atmosphere invites you to take a leisurely stroll or simply bask in the serenity of nature, making Rainbow Paradise a perfect retreat for entertainment and relaxation alike.
Unleash Your Inner Athlete at Rainbow paradise @ Tanjung Bungah
At Rainbow paradise @ Tanjung Bungah, sports enthusiasts and fitness lovers will find a haven of activity designed to invigorate the body and spirit. The state-of-the-art fitness center is fully equipped with modern exercise machines and free weights, ensuring that you have everything you need for a comprehensive workout. Whether you prefer to pump iron or engage in cardio sessions, this free fitness center provides a motivating environment for guests to achieve their fitness goals while enjoying stunning views of the surrounding landscape.
For those who prefer the great outdoors, the hotel boasts an inviting outdoor pool that beckons you to take a refreshing dip after an intense workout. Lush tropical surroundings create a serene atmosphere, perfect for winding down or engaging in some leisurely laps. Just steps away, the private beach offers an idyllic setting for beach sports and recreational activities. Guests can indulge in sun-soaked relaxation, beach volleyball, or simply stroll along the pristine shoreline, making every moment at Rainbow Paradise a blend of relaxation and invigorating fun.
Convenience Facilities at Rainbow paradise @ Tanjung Bungah
At Rainbow paradise @ Tanjung Bungah, guests can enjoy a seamless and stress-free stay thanks to a variety of thoughtfully designed convenience facilities. Safety deposit boxes are available to ensure that your valuables are secure while you explore the beautiful surroundings of Penang. The dedicated concierge service is always on hand to assist with any inquiries or arrangements, whether you need recommendations for local attractions or help with transportation. Additionally, the hotel features a designated smoking area, catering to guests who wish to enjoy a smoke in a comfortable and respectful environment.
Connectivity is a breeze with complimentary Wi-Fi available in all rooms, allowing you to stay connected with loved ones or share your travel experiences in real-time. For those who prefer to surf the web while lounging in public areas, free Wi-Fi is also accessible throughout the hotel. A convenient store on-site ensures that you have easy access to snacks, beverages, and travel essentials without the need to venture far. To top it off, daily housekeeping services guarantee that your accommodations remain pristine throughout your stay, allowing you to relax and enjoy the beauty of Tanjung Bungah without any worries.
Convenient Transport Facilities at Rainbow paradise @ Tanjung Bungah
At Rainbow paradise @ Tanjung Bungah, convenience meets comfort with exceptional transport facilities designed to enhance your stay. Guests will appreciate the spacious car park available onsite, providing a hassle-free experience for those traveling by car. Whether you’re exploring the vibrant streets of Penang or embarking on a scenic drive along the coast, the self-parking option allows you the freedom to come and go at your leisure.
Best of all, the car park is free of charge, ensuring that your travel budget can be allocated to more enjoyable pursuits during your visit. However, for those who wish to indulge in a more luxurious experience, please note that car park charges may apply in certain circumstances. With these transport facilities, Rainbow paradise @ Tanjung Bungah ensures that your journey is as seamless as your stay.
Comfort and Convenience at Rainbow paradise @ Tanjung Bungah
At Rainbow paradise @ Tanjung Bungah, guests are welcomed into a sanctuary of comfort and modern amenities designed to enhance their stay. Each room is thoughtfully equipped with air conditioning, ensuring a cool and refreshing atmosphere, perfect for unwinding after a day of exploration. Enjoy the convenience of a daily newspaper delivered right to your door, allowing you to stay updated while sipping on a freshly brewed cup of coffee or tea from your in-room maker. The spacious separate living room invites relaxation, while the balcony or terrace offers stunning views of the surrounding landscape, creating an ideal setting for morning reflections or evening relaxation.
Every room features a well-stocked mini bar and a refrigerator, perfect for storing your favorite snacks and beverages. Complimentary bottled water is provided to keep you hydrated throughout your stay, and the luxurious linens and towels ensure a restful night's sleep. For added convenience, each room is fitted with a hair dryer and essential toiletries, making your stay as comfortable as possible. The blackout curtains allow you to control the light and create a serene environment for a peaceful night’s sleep. At Rainbow paradise @ Tanjung Bungah, every detail is designed to provide a delightful retreat, making your stay truly unforgettable.
Culinary Delights at Rainbow paradise @ Tanjung Bungah
At Rainbow paradise @ Tanjung Bungah, dining is an experience that tantalizes the senses and celebrates the rich flavors of Malaysia. The hotel's inviting coffee shop serves as the perfect spot to unwind with a freshly brewed cup of coffee or indulge in a selection of delectable pastries. Whether you're looking for a quick snack or a leisurely afternoon treat, this cozy café offers a warm ambiance that encourages relaxation and socialization.
For those seeking a more substantial meal, the hotel's halal restaurant presents an enticing array of culinary options. Guests can start their day with a sumptuous breakfast buffet that features a variety of dishes, including a delightful continental breakfast spread. From freshly baked breads and pastries to an assortment of fruits and cereals, there’s something to please every palate. The restaurant's commitment to quality and flavor ensures that each meal is not just a necessity, but a delightful occasion to savor the vibrant tastes of the region.
Explore the Comfort of Rainbow paradise @ Tanjung Bungah's Room Offerings
At Rainbow paradise @ Tanjung Bungah, guests are invited to experience a range of thoughtfully designed accommodations that cater to both families and couples alike. The Deluxe Two Bedroom Suite, sprawling across an impressive 88 square meters, offers the perfect retreat for families, featuring a harmonious blend of 2 Single Beds and 1 Double Bed. For couples seeking intimacy, the Deluxe Studio King provides a cozy 45 square meters of space, complete with a luxurious King Bed that promises restful nights and rejuvenating mornings.
Travelers will also appreciate the versatility of the Deluxe Studio Twin, ideal for friends or siblings, offering 45 square meters with 2 Single Beds. For those who prefer a more spacious environment, the One Bedroom Suite Twin Bed and One Bedroom Suite King Bed, each measuring 70 square meters, provide ample room for relaxation. The Deluxe 2 Bedroom option mirrors the expansive layout of the Deluxe Two Bedroom Suite, while the One Bedroom King Deluxe - Non-Smoking offers a serene atmosphere for guests who prioritize comfort in a smoke-free environment.
Booking your stay at Rainbow paradise @ Tanjung Bungah through Agoda ensures you secure the best prices available, along with a hassle-free experience. With a user-friendly platform, Agoda allows you to effortlessly compare room types, check availability, and finalize your booking in just a few clicks, making your journey to this tropical oasis as seamless as possible.
Discover the Charm of Tanjung Bungah, Penang
Nestled along the picturesque coastline of Penang, Tanjung Bungah is a vibrant and captivating destination that offers a perfect blend of natural beauty and cultural richness. This charming suburb is known for its stunning beaches, where golden sands meet the azure waters of the Andaman Sea, creating an idyllic setting for both relaxation and adventure. Visitors can indulge in a variety of water sports, from jet skiing to parasailing, or simply unwind under the swaying palms while soaking up the tropical sun.
Beyond its stunning shoreline, Tanjung Bungah is a gateway to the diverse tapestry of Penang’s cultural heritage. The area boasts a fascinating mix of traditional and modern influences, with a plethora of local eateries serving up delectable Malaysian cuisine, including the famous Nasi Kandar and fresh seafood delights. Strolling through the vibrant streets, you’ll encounter colorful markets, art galleries, and charming temples that reflect the rich history of the region. With its welcoming atmosphere and myriad of attractions, Tanjung Bungah is not just a destination; it’s an experience waiting to be discovered.
Getting to Rainbow paradise @ Tanjung Bungah from Penang International Airport
Reaching Rainbow paradise @ Tanjung Bungah from Penang International Airport (PEN) is a straightforward and enjoyable journey that sets the tone for your stay in this beautiful coastal destination. Upon arriving at the airport, you have a few transportation options to choose from. The most convenient method is to take a taxi or a ride-hailing service, which can be easily booked via apps such as Grab. The ride will take approximately 30-40 minutes, depending on traffic conditions, and will lead you through the vibrant streets of Penang, offering glimpses of local life along the way. As you approach Tanjung Bungah, you’ll be greeted by stunning views of the coastline and lush greenery, creating a warm welcome to your vacation.
Alternatively, if you prefer a more budget-friendly option, you can take the local bus service. The Rapid Penang bus number 102 operates from the airport and will take you to Tanjung Bungah. While this option may take a bit longer—around 1 hour and 15 minutes—it’s a great way to experience the local culture and scenery. The bus will drop you off at designated stops in Tanjung Bungah, and from there, you can easily walk or take a short taxi ride to Rainbow Paradise. No matter which method you choose, the journey to this stunning resort will be filled with anticipation and excitement, setting the stage for a memorable stay.
Explore the Vibrant Surroundings of Rainbow paradise @ Tanjung Bungah
Nestled in the picturesque Tanjung Bungah area, Rainbow Paradise offers guests an exciting gateway to some of Penang's most captivating attractions. Just a stone's throw away, the Shock Egypt provides a thrilling experience that immerses visitors in the wonders of ancient Egyptian civilization through interactive exhibits and life-like replicas. For those seeking a tranquil escape, Aman Island beckons with its lush landscapes and serene beaches, perfect for a leisurely day of relaxation or a romantic picnic.
Further enriching your stay, Millionaires' Row showcases opulent residences that reflect the affluence of the area, while the vibrant Penang Bazaar invites you to explore local crafts, street food, and unique souvenirs. History enthusiasts will appreciate a visit to Penang City Hall and the Penang Cultural Centre, where heritage and artistry come alive through engaging displays and cultural performances. Don't miss the whimsical Penang Toy Museum, which boasts an impressive collection of toys from around the world. For a touch of spirituality, the Tai Pee Sun Temple offers a glimpse into local religious practices, and the nearby Tanjung Bungah Beach provides stunning coastal views and the perfect spot for sunbathing or water sports. Additionally, Tunku Abdul Rahman College is a notable landmark that adds to the vibrant educational atmosphere of Tanjung Bungah.
Culinary Delights Surrounding Rainbow paradise @ Tanjung Bungah
The vibrant culinary scene around Rainbow paradise @ Tanjung Bungah offers an array of dining experiences that cater to every palate. Just a stone's throw away, Garden Lebanon Restaurant invites you to savor authentic Lebanese dishes, where the rich flavors of grilled meats and fresh herbs take center stage. If you’re in the mood for local delicacies, Cheang Kee Restaurant serves up traditional Malaysian fare that is sure to tantalize your taste buds. For a taste of South Indian cuisine, SRI ANANDA BAHWAN RESTAURANT TANJUNG BUNGAH is a must-visit, renowned for its fragrant biryanis and delectable dosas. Claypot Restaurant offers a cozy atmosphere where you can indulge in hearty claypot dishes, while Figo's Restaurant presents a delightful fusion of Western and Asian flavors. If you're craving a quick bite, Hamburger Inc Penang is perfect for satisfying those burger cravings, serving juicy patties that are a hit with locals and tourists alike. Indian Delightz is another gem, where you can explore a variety of rich curries and flavorful breads. For a unique dining experience, Ingolf's Kneipe combines German hospitality with a selection of hearty dishes, and Lebanon Restaurant continues the theme of Middle Eastern cuisine with its extensive menu. Lastly, Restoran Arati Vilas is a haven for vegetarians, offering a range of flavorful Indian vegetarian dishes that are both wholesome and satisfying. With such an eclectic mix of restaurants, your culinary adventure begins right outside your doorstep!
Shopping Delights Near Rainbow paradise @ Tanjung Bungah
Nestled in the vibrant neighborhood of Tanjung Bungah, Rainbow Paradise offers guests easy access to an array of shopping landmarks that cater to every taste and preference. Just a stone's throw away, the bustling Tanjung Bungah Market beckons with its colorful stalls and local vendors, inviting you to explore a treasure trove of fresh produce, artisanal crafts, and unique souvenirs. Here, you can immerse yourself in the local culture while sampling delicious street food and discovering handmade goods that reflect the rich heritage of Penang. Additionally, the nearby Katimbo SBN presents a modern shopping experience, featuring a variety of retail outlets, boutiques, and eateries that promise to satisfy your shopping cravings. Whether you're hunting for the perfect gift or simply indulging in a leisurely shopping spree, the surrounding shopping landmarks ensure that every guest at Rainbow Paradise enjoys a delightful retail adventure.
Affordable Luxury at Rainbow paradise @ Tanjung Bungah
Nestled along the tranquil shores of Tanjung Bungah, Rainbow Paradise offers an exceptional experience that balances comfort and affordability. With an average room rate ranging from $101 to $150, guests can indulge in a touch of luxury without breaking the bank. This pricing positions Rainbow Paradise as a premium choice among hotels in Penang, providing a unique opportunity to enjoy the stunning vistas and top-notch amenities that the property has to offer.
In comparison, the average price for a hotel room in Penang hovers between $76 and $100. While there are certainly budget-friendly options available, Rainbow Paradise stands out by delivering an elevated experience that justifies its slightly higher price range. Guests can expect spacious accommodations, breathtaking sea views, and a range of on-site facilities, making it an ideal retreat for both leisure and business travelers. Choosing Rainbow Paradise means opting for a memorable stay that combines the beauty of Penang with the comfort of a well-appointed hotel.
A Perfect Family Getaway at Rainbow paradise @ Tanjung Bungah
Guests rave about their wonderful experiences at Rainbow paradise @ Tanjung Bungah, highlighting it as an ideal destination for families. Many reviews emphasize the spacious rooms that provide ample space for families with kids, ensuring a comfortable stay. The hotel's proximity to the beach is a major plus, allowing families to easily enjoy sun-soaked days by the sea. Parents appreciate the kid-friendly amenities, making it a stress-free vacation for everyone.
The dining experience is equally praised, with guests noting the delicious breakfast variety that caters to all tastes. Reviewers express their satisfaction with the friendly and attentive staff, who contribute to the overall welcoming atmosphere of the hotel. With stunning views and a well-maintained swimming pool, families can create lasting memories at this beautiful location. Overall, the positive feedback reflects a consensus that Rainbow Paradise offers a delightful and enjoyable stay, making it a highly recommended choice for those traveling with loved ones.
A Colorful Stay at Rainbow paradise @ Tanjung Bungah
Rainbow paradise @ Tanjung Bungah shines brightly among the hotels in Penang, garnering a commendable overall rating of 7.7. Guests particularly appreciate the exceptional value offered, reflected in a solid score of 7.8. The hotel's strategic location, rated at an impressive 8.3, places visitors just moments away from the stunning beaches and vibrant local attractions, making it an ideal base for exploring the beauty of Penang. This prime setting allows guests to immerse themselves in the local culture while enjoying the serene coastal views that the hotel has to offer.
The facilities at Rainbow Paradise are designed to enhance the guest experience, achieving a rating of 7.5. Visitors enjoy a range of amenities that cater to both relaxation and recreation, ensuring a comfortable stay. While the food and dining options received a rating of 6.5, guests often find themselves venturing out to explore the rich culinary landscape of Penang, known for its delectable street food and diverse dining experiences. With a cleanliness score of 7.5 and a staff performance rating of 7.6, the hotel consistently strives to provide a welcoming and tidy environment, complemented by attentive service that makes every guest feel valued. Overall, Rainbow paradise @ Tanjung Bungah is a delightful choice for travelers seeking comfort, convenience, and a splash of color during their stay in this enchanting destination.
Very good7.5
Facilities
Excellent8.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 18 year(s).
The property in-house food and beverage services is currently closed. Please contact the property for more information.
The use of the gym, tennis court, and swimming pool at the accommodation is available.
Provided by verified guests of
Very good
I came after 3pm (after check-in time) Around 4.15pm. It suppose to be the seamless check in but i have to wait 10 mins. Then another 10 mins. Then another 5 mins. I suspected either the room not yet ready or last minute give us another room. The condition of the room old. The lighting switch on the bed side was built hidden behind the closet which requires to move and switch on/off. The air-con wiring in the room untidy and not hidden properly. As for water heater, the built-in no longer works. Install external water heater. For pool, no life guard. No lazy chair on the pool or on the beach. As for the beach, not clean. I think need to do maintenance too. For pricing, value for money but will not consider again.
The bathroom was dirty like the corner of the walls. The bathroom door at the bottom looked like it was bitten! The tub was not clean. The tap water from the bathroom sink WAS BROWN! IT WAS FILTHY! How were we suppose to brush our teeth or wash our faces with that?! the show had no hot water even with the hot water switch on. The aircon barely got cold took like ages for it to feel something. The TV was a real joke, the screen was all lined and the channels were funny. What channels were said to be in the tv was so not it, the display was way different than the actual channels. The outside at the balcony had green fungus at the corner of the tiles below. Definately NOT coming back here.
We have stayed here many times. It's the most affordable Penang island hotel on the beach with a large balcony with seaview. It is so ideal, the location is perfect, clean, comfortable, with carpark, & food court & restaurants just a walk across the road over the pedestrian bridge slightly to the left in front of the hotel's main entrance. The bed is comfortable & the place is quiet for a good sleep. Staff checkin & checkout is every efficient & quick. Highly recommended. Just book, don't think twice.
1, the original rainbow paradise hotel management is need to update the clear information to all guests who chosen your service, may not confused between you and the private management. Caused they have the RM300 damage deposit and RM100 car card deposit to car management, it was shocked me when I was arrived in evening, and asked for additional invisible fees in cash for it, named Rainbow Paradise Hotel, then after only knew that it is under different company. The hotels' title in whole Malaysia, they will have reasonable check in stay deposit RM50-RM200 to 1-6 stars. 2, those sofa/cushion, need to clean up with cushion liquid cleaner, make it look*clean and comfortable to sit, not old and dirt marks image. 3, the first impression is important, the room's door advice to make new wood paint in dark walnut for welcoming the guests, if compared to the private management in black door. 4, If the title for hotel & resort with service, the update menu with simple cuisines for room service is needed for Europe and Asia visitors . To upgrade your current service. More provided, more great business. 5, Observation to the guests, mostly are welcoming for family with kids, the operation hour for kids snacks with reasonable prices, are more good business to you, the cafe beside the pool. 8am-12pm, 2pm-6pm from Fri to Sun, and public & school holidays. 6, the storage beside the basement and storage beside the laguna bay beach bar (beside under the trees), please clean up with tiny image, for worldwide visitors. Bar lounge quality menu price, but I cannot sitting with my husband to the romantic and with my kid for his snack and to enjoy the beach view with the food. How dirty is it? Look center of kalangguni collection center, used and damaged items messy put around, kind of inserts and bacteria concerned. 7, The room's corridor, please to skipping out the peeling off wall paint, and patch up with the water proof sealer before to put the white skim coating and wall paint. 8, the interior furniture is classic image, may to improve to new modern colour paint on it, look modern contemporary design images. Not the 80's century colour in shellac wodstain oil paint, young generation family and couples cannot accept that image.
Private beach
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
“Worst Hotel Ever”
This is not the first time I’ve stayed at this hotel, and unfortunately, the service keeps getting worse with every visit. There has been absolutely no improvement. I understand that this isn’t a 5-star hotel, and honestly, I don’t care about the star rating. What truly matters to me is the quality of service. As a hotelier myself, I understand the importance of providing excellent service to guests. Staff should be attentive, welcoming, and equipped with top-notch service skills. Guests will return if you offer genuine hospitality, regardless of how many stars your hotel has. This visit, however, was nothing short of disappointing. I had requested an early check-in and was promptly informed by the receptionist, Shasha, that the room was not yet ready. That was perfectly fine with me—I had no issue with it. However, when I returned later to collect the key, a staff member named Faiz Hakimi completely ignored my presence, acting as though I wasn’t even standing in front of him. When I approached him to ask about the readiness of my room and whether I could collect the key, he gave me the most unpleasant facial expression I’ve ever encountered. He didn’t even make eye contact while speaking to me. It was extremely rude and unprofessional, and I felt completely disrespected. I was assigned room 515, but when I got there, the room was still being cleaned! My sister and I had to return to the reception counter to complain to Shasha. She apologized and reassigned us to room 1116, assuring us that the room was clean and vacant. Unfortunately, that wasn’t the case either. The room was still dirty and hadn’t been cleaned at all. This led to a second trip down to the reception where I expressed my frustration about this completely avoidable issue. Despite the obvious inconvenience, and with several staff members present at the counter, not a single one of them offered a sincere apology. Not even the manager acknowledged the repeated inconvenience I had experienced. They simply assigned me to room 1716. This was now the third room, and by this point, my patience had run out. To make matters worse, the keycard for this room didn’t work. I went back down again and informed them that I couldn’t open the door. I had been going up and down repeatedly, yet not one person showed any empathy or concern for what I was going through. They simply reprogrammed the card and asked me to go back up and check it again myself. Is this really the level of service your hotel provides? At that point, I refused to go back up alone. Eventually, a staff member named Jesheca—who I assume is a supervisor—went up to the room with a security guard. As I had anticipated, she acted as if the issue was my fault. Not once did she apologize for the repeated mistakes. Her expression said it all—she was clearly in a bad mood and behaved as though I was inconveniencing her for no reason. After the keycard issue was finally resolved, I demanded to speak with a manager. I’m not sure of her name, but I felt like it was pointless explaining everything to her. Although she apologized several times and claimed she was unaware that I had already been assigned two dirty rooms, it didn’t seem like she truly understood the severity of the situation. I also raised concerns about the poor attitude of some staff members, to which she simply responded that they were all new. But this is not the first time I’ve checked into any hotel. As a hotelier from a five-star property in Kuala Lumpur, I can easily tell who’s new and who’s not. When I asked about compensation for all the inconvenience caused, she didn’t offer anything except for a gift bag containing snacks and a hotel-branded woven bag as a token of apology. Later on, she called our room to offer a complimentary late check-out until 2 PM. To me, that was a completely useless and unreasonable offer considering everything that had happened. I thought the ordeal was over, but I was wrong. That night, around 1:30 AM, someone