Raintree Beach & Golf Resort
Raintree Beach & Golf Resort
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"Workers are very friendly and helpful."

ryna

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November 3, 2017

Villa - Guestroom Raintree Beach & Golf Resort
Villa - Guestroom
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Lobby Raintree Beach & Golf Resort
Lobby
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Lobby Raintree Beach & Golf Resort
Lobby
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Swimming pool [outdoor] Raintree Beach & Golf Resort
Swimming pool [outdoor]
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See map Raintree Beach & Golf Resort
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Review score
Location
4.8
See all 26 photos Raintree Beach & Golf Resort
See all 26 photos
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Review score
From 89 reviewsSee what guests said
4.8
/
10
Value for money5.1
Distance to city center37.9 km
Location rating4.8
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport35.8 km
  • Airport transfer

  • Private beach

  • Hot tub

  • Air conditioning

Room choices
This property is in high demand!Last booked a few minutes ago
Villa
Villa
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 2 queen beds
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Chalet
Chalet
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  • Room size: 44 m²/474 ft²
  • Pool view
  • 2 queen beds
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Honeymoon Suite Villa
Honeymoon Suite Villa
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  • Beach view
  • Balcony/terrace
  • 1 king bed
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Family Room
Family Room
...
  • Garden view
  • Balcony/terrace
  • 3 double beds
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Standard Double
Standard Double
...
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    Continental Breakfast Cb Standard Twin Beds
    Continental Breakfast Cb Standard Twin Beds
    ...
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      Standard Twin Beds
      Standard Twin Beds
      ...
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        Continental Breakfast Cb Standard Double
        Continental Breakfast Cb Standard Double
        ...
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          More about Raintree Beach & Golf Resort

          More about Raintree Beach & Golf Resort

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What they offer

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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Announcements

          From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

          Real reviews from real guests

          Agoda Reviews (89)Booking.com Reviews (10)
          4.8
          /
          10
          Review score
          Cleanliness4.4
          Facilities3.5
          Location4.8
          Room comfort and quality6.2
          Service5.4
          Value for money5.1
          Provided by verified guests of Agoda
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          All guests (89)
          All room types
          Showing 73 verified guest comments
          1234
          2.0
          Chew from Malaysia
          Family with young children
          Honeymoon Suite Villa
          Stayed 1 night in June 2018
          Bad service & equipment”
          Only can said Agoda photo is longtime ago photo, dun have those things nowadays. So disappointed.
          Reviewed June 18, 2018
          2.0
          Chew from Malaysia
          Family with young children
          Villa
          Stayed 1 night in June 2018
          Poor equipment and management”
          Half an hour to proceed my check in, then give me wrong room key. The garden grass was high no cut. The swimming pool water seem like longtime no change. No phone in room, few light in room no work, Jacuzzi in room no work, refrigerator in room broken, got spider inside cabinet scared my kids, curtain half was fallen, tv in room was no signal, dvd player no work.
          Reviewed June 18, 2018
          Good afternoon Chew, We appreciate your time for giving us a detailed feedback. This has given us an opportunity to improve ourselves and reach the level of guests' expectations. Your feedback has been taken note & transferred to the responsible department accordingly. Meanwhile, please accept our sincere apologies for your inconvenient caused. Best regards, Raintree Beach & Golf Resort Management Team.
          Responded June 28, 2018
          Raintree Beach & Golf Resort
          4.4
          Thomas from Malaysia
          Family with young children
          Chalet
          Stayed 1 night in May 2018
          Terrible”
          Rooms weren't clean. bedsheets dusty. a lot of mosquitos. pictures of rooms were totally different from the rooms we stayed in. swimming pool dirty. Breakfast was awful. Not the worth the money paid. Only the staff was friendly & polite.
          Reviewed June 13, 2018
          Good afternoon Mr Thomas, We appreciate your time for giving us a detailed feedback. This has given us an opportunity to improve ourselves and reach the level of guests' expectations. Your feedback has been taken note & transferred to the responsible department accordingly. Meanwhile, please accept our sincere apologies for your inconvenient caused. Best regards, Raintree Beach & Golf Resort Management Team.
          Responded June 28, 2018
          Raintree Beach & Golf Resort
          3.6
          HON from Malaysia
          Family with young children
          Chalet
          Stayed 1 night in May 2018
          room bed sheets are dusty, water boiler dirty, air-condition smelly, freezer old and rusty”
          Breakfast definitely worst
          Reviewed May 31, 2018
          Good afternoon Mr. Lo, Sorry for any inconvenience caused. Thank you for spending your time and leaving us a feedback. This provides us an opportunity to get a step closer to the guests' expectations. Your feedback has been taken note and transferred to the respective department accordingly. We will improve ourselves and get better in the future. Best regards, Raintree Beach Management.
          Responded June 01, 2018
          Raintree Beach & Golf Resort
          5.2
          LO from Malaysia
          Family with young children
          Family Room
          Stayed 1 night in May 2018
          Not satisfied”
          Pros : the management staff was helpful Cons : housekeeping must be prioritized to assure the cleanliness of the rooms. Baby got skin and nose allergic due to the environment.
          Reviewed May 28, 2018
          Good afternoon Mr. Lo, We sincerely apologise for the inconvenience caused. Your feedback has been taken note and transferred to the respective department accordingly. We will improve ourselves to serve the beloved guests well and satisfied. Once again, thank you for spending your time to leave us a feedback, giving us the opportunity to improve ourselves. Best regards, Raintree Management Team.
          Responded June 01, 2018
          Raintree Beach & Golf Resort
          2.8
          LONGER from Malaysia
          Family with young children
          Chalet
          Stayed 1 night in February 2018
          Disappointed Beach & "GOLF" Resort”
          Seriously need to renovation and add more light, room is not cleaning enuf, many mosquitoes around. booked 4 pax room but breakfast provide 2 only, very very simple and terrible breakfast. Maintenance staff very helpful. TV no channel, power socket not function, very boring at night.
          Reviewed March 03, 2018
          Dear Guest, Thank you very much for spending your time to give us feedback on your recent stay. Your feedback provides us the opportunity to improve and understand the expectations of our guests while staying in Raintree Beach and Golf Resort. We have taken note on your feedback and addressed to the department head accordingly. We look forward to welcoming you again in the near future. Best regards, Raintree Beach Management Team.
          Responded March 07, 2018
          Raintree Beach & Golf Resort
          3.6
          nyuk from Malaysia
          Family with young children
          Villa
          Stayed 1 night in March 2017
          disppoited of the hotel service”
          room not cleaning enough and many mosquito .
          Reviewed February 28, 2018
          Dear guest, Thank you very much for spending your time to provide us feedback on your recent stay with Raintree Beach & Golf Resort. This gives us the opportunity to improve and understand & meet the expectations of our guests. Your feedback has been taken note and has addressed to the respective department head appropriately. We do look forward to welcoming you again in the near future. Sincerely, Raintree Beach Management Team.
          Responded March 01, 2018
          Raintree Beach & Golf Resort
          4.0
          Choyin from Malaysia
          Family with teens
          Villa
          Stayed 2 nights in February 2018
          Environment not bad but management need to improve ”
          I booked 2 villa 2 nights 2 rooms, but when I reach there, the reception told me that it is only left one villa and give me another room it is cheaper then villa, the manager agreed to treat us a dinner for 6 of us. The room are big but when you check in there was no toiletries , no towels, no supplementary mineral water, you have to walk to the reception to ask. I won’t come back here again
          Reviewed February 25, 2018
          Dear Choyin, Thank you very much for your feedback on your recent stay with Raintree Beach & Golf Resort. Your feedback has been taken note and has addressed to the respective department appropriately. We sincerely apologise for any inconvenience caused. Best Regards, Raintree Beach Management Team.
          Responded February 26, 2018
          Raintree Beach & Golf Resort
          2.0
          Cheryl from Malaysia
          Family with young children
          Chalet
          Stayed 1 night in February 2018
          Acceptable”
          Very bad experience. Reception not friendly and was on her hanphone while we approached her. We have to wait for her to finish her phone then entertained us. Beach is to be reach by a walking distance. Room is full with mosquitoes. Pity my daughter's face bitten more than 5 spots. No breakfast provided when there is stated breakfast included
          Reviewed February 21, 2018
          Dear Cheryl, Thank you very much for taking time to feedback with us on your recent stay with Raintree Beach & Golf Resort. We have taken note on your feedback and has addressed appropriately with the respective department head. As for the breakfast, it will be upon request at the reception. This is to ensure the food is warm while serving the guests. We are very sorry for any inconvenience caused during your stay. I do look forward to welcoming you again in the near future. Sincerely, Raintree Beach Management Team.
          Responded February 26, 2018
          Raintree Beach & Golf Resort
          3.2
          dayyinah from Malaysia
          Couple
          Chalet
          Stayed 2 nights in February 2018
          The pictures are very misleading ”
          The chalets r quite far from the beach. The beach is dirty. The pool looks grimy. The electricity went off 3 times in one day. (But they fixed it quite quickly). The room is nice and clean.
          Reviewed February 17, 2018
          Dear guest, Thank you very much for your feedback on your recent stay with us at Raintree Beach & Golf Resort. Your feedback provides us an opportunity to review and improve our services in the hotel to ensure that we meet the expectations of our guests during the stay. We have taken note on your feedback and addressed appropriately with the respective department head. We look forward to welcoming you in the near future. Sincerely, Raintree Beach Management Team.
          Responded February 26, 2018
          Raintree Beach & Golf Resort
          8.4
          Excellent
          Mohd from Malaysia
          Family with young children
          Chalet
          Stayed 1 night in January 2018
          awesome place”
          Very friendly staff. The pool is awesome opposite our room...
          Reviewed February 07, 2018
          Dear Mohd, Thank you for taking the time to share with us your feedback on your recent stay with us at Raintree Beach & Golf Resort. We look forward to welcoming you again in the near future. Sincerely, Raintree Beach Management Team.
          Responded February 26, 2018
          Raintree Beach & Golf Resort
          5.2
          Mazreen from Malaysia
          Family with young children
          Chalet
          Stayed 1 night in January 2018
          only for one day”
          the management should improve this resort to make people come again.the pools, surroundings, parking lot,breakfast and the challet itself.all need improvement.by the way, staff are quite helpful.
          Reviewed January 23, 2018
          Dear guest, thank you very much for your feedback. It is good serving you & will improve in the future. We hope you had a pleasant stay & look forward to seeing you again.
          Responded February 06, 2018
          Raintree Beach & Golf Resort
          6.4
          Good
          ryna from Malaysia
          Family with young children
          Villa
          Stayed 1 night in December 2016
          good”
          I was expecting the Jacuzzi could be used, but the big and beautiful Jacuzzi did not work. food for breakfast and dinner is very satisfying. Pool, too much chlorine. Whatever, please make it changes for future. workers are very friendly and helpful. Thank you.
          Reviewed November 03, 2017
          8.0
          Excellent
          Mohd from Malaysia
          Family with young children
          Chalet
          Stayed 1 night in March 2017
          Best not bad”
          memuaskan hati bila bercuti bersama2 anak2 kecil
          Reviewed May 08, 2017
          5.6
          Yoshiyasu from Japan
          Family with young children
          Chalet
          Stayed 1 night in December 2016
          Would have been a very quiet place if not for some big group that was there.”
          This accommodation is located near the mangroves so there were many mosquitoes. The drive in was very long and the place was quite a distance from the main road. Cleanliness can be improved. The good point is that there is a whole stretch of beach right in front of the accommodation so the view was fairly well.
          Reviewed January 03, 2017
          5.6
          Ivan from Malaysia
          Couple
          Chalet
          Stayed 1 night in December 2016
          Mosquitos!”
          You gotta do something about this.
          Reviewed December 27, 2016
          8.8
          Excellent
          Stanley from Malaysia
          Group
          Chalet
          Stayed 1 night in August 2014
          Good service”
          Nice environment
          Reviewed December 27, 2016
          3.6
          Chooi from Malaysia
          Family with young children
          Chalet
          Stayed 1 night in December 2016
          Beach side resort with poor management”
          Bad: bed sheet not change, a lot of mosquito both inside and outside the chalet, TV not channels, many of the power socket is working, no entertainment facilities and even have reluctant to use as too many mosquito. a lot of cow dung on the way to beach, have some in the facility field too.certain room: weak water pressure and no hot water. Swimming pool water very dirty. Good: Nicely build chalet, beach side, swimming pool, beach volleyball court
          Reviewed December 22, 2016
          4.0
          Cassandra from Malaysia
          Group
          Chalet
          Stayed 1 night in December 2016
          Breakfast ”
          The breakfast is terrible.. i dont know if they cook it properly or not. Its not buffet i understand but they dont even ask coffee or tea, rice or mee.. they just simply serve mee with sausages and egg and my family shoked they been serve that kind of meal I like the place so much cause its far from the city...
          Reviewed December 20, 2016
          2.0
          Pei from Malaysia
          Couple
          Chalet
          Stayed 1 night in June 2016
          Low maintenance ”
          Hotel seems like not ready for occupancy.. chalets too near to each other, and no privacy
          Reviewed December 17, 2016
          1234
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