Hussien N”

My stay at Raintree was fantastic. The staff made me feel very welcome and at home from the very first day. Whenever I had an issue it was solved in an instant. I really want to thank 3 of the receptionists that worked there. Michelle, Rachel and Mohamed. Them 3 are the reason I will be staying at Raintree hotel every time I visit Dubai on a business trip. I also will be recommending this hotel to all family and friends

Dubai Trip”

I booked a hotel room in Rolla Raintree through agoda aap. It was very pleasant experience in my life. All facilities available near the hotel like Metro Service, Bus Service, Supermarkets, restaurants and others etc.

Great stay!! Value for money! ”

Rain tree is my favorite hotel whenever I visit Dubai and plan to stay an overnight. Location is nice. Rooms are clean and spacious. Everything is accessible in and around. I would recommend this Hotel whoever looking for a decent stay in Dubai considering great value for money!

Brilliant hotel staff where excellent and very professional, Specially Mr Faisal Receptionist ”

Brilliant hotel staff where excellent and very professional,Specially Mr Faisal Receptionist . Rooms were large and well appointed with a very quiet air conditioning unit (make a pleasant change as appossed to trying to sleep with a jumbo jet taking off) Good position to visit the sights of Dubai

I found this property is located on a hub /central of city, where i or my family can move and buy”

Hotel in this place you feel 24 people's around you, peaceful place, big room 24 hours room service, efficient staff, , interior is dreamy, very clean , I'm a regular traveller international but I can judge the differ , if I ever came in UAE my first choice will be RAIN TREE ROLLA

Second home”

To whom this may concern, my stay at the Raintree exceeded my expectations from the time I walked in the front door. I must say, this hotel is a great; the customer will be pleased. Note: go through Agoda for booking

Good Stay overall!!”

It was a good stay. Its a new hotel so there are still a few bugs to work out in the system because I kept having to have my card swiped at the front desk because it wouldn't open my door. But the staff was friendly and really helped out when I needed things taken care of. Would recommend it to my co workers staying in Dubai if they ask....

Worst Night Shift Staff Ever”

Stayed with Raintree twice already but this got to be the worst stay we had to date. Apart from the AC and TV was not working it was rectified when we were transferred to another room. What made us pissed off was when we just got back from the hotel after a dinner out and 1 Pakistani F/O who’s working in the night told the security to asked us what our Room Number was. Another security came asking if our ID was in the Reception. Even if the Lady F/O already told him that we were in-house he still insisted that we were not recorded in the system. Worst is at 1:25 am this Pakistani F/O Staff called us to confirmed again if were really checked in. Seriously? Asking silly questions at this wee hours of the night??? Gosh i bet everybody would be sleeping at this time and obviously in the hospitality industry it’s a SIN not just that it’s totally forbidden to call guest rooms at this wee hours of the night. I hope you will do some actions with regards to this. He has done it to us so it’s not surprising if he’ll do it to other guest. And it’s so disrespectful. We were questioned as if were were intruders coming inside.

AC is not that cold. ”

Actually this is our 3rd time staying in this hotel. The first 2 stays was actually good. Superb hi five. We always chose this hotel. We are just disappointed a little bit not too much because the AC is in the room is not that cold. We already reported to the FO and the maintenance went up to our room to check. But he only reset the main socket. And he said that 20 mins later it will become cold. But 20 mins has passed but its still the same. We keep on adjusting the temperature but its not cold that much. Only a few air coming from the AC. What I can suggest is to check the rooms assigned first before the check in of the guests to avoid the same problem. We don't have any hard feelings as the hotel is nice and has a very spacious rooms, still we are going to chose this hotel and hope we will not face the same problem on our next visit. Thank you.

Good Rooms. Bad location.”

The hotel is very clean with nice staff and excellent bedrooms but it is extremely difficult to get taxis from the front door. The front desk arranged for one of their own drivers but if you are reliant on cabs and need to get to a meeting then you really need to plan ahead. The restaurant curtains were alway shut so it was dim and unwelcoming and the pool area on the roof is unrelentlessly hot and arid.. The description as being in Bur Dubai is a bit of a stretch - it is too far to walk to the museum. The 'secret deal' price, once all the taxes and so on were added was poor value for money - over $200 USD per night. I won't be staying there again nor will I take a 'secret hotel' deal again with Agoda.. I think for four star description is misleading and the cost way too high.

Value For Money”

This is my Wish..because your Hotel is too....Awsome.... Now am in Pakistan ..when i,ll get back to Dubai then i,ll come to your hotel with my friends..And.. one thing is very Awsome me your staff is very Helpfull

large spacious rooms, value for money”

I had booked a standard room, but the nice guy @reception gave me a suite! large spacious clean, with the washroom, the size of a room. Go ahead guys, book and enjoy the luxury & hospitality of Rolla...

The management role”

The Hotel is located in one of the best parts of the city. The behavior of the support staff was unacceptable to me. The water bottles were not kept in the room. Whereas I had complimentary bottles in all other budget hotels I stayed in Dubai. Towels were not placed in the room and I had waited for 2 hours after my request but none turned up. The TV services was one of the worst quality and there was no one to rectify. Overall the attitude of the team was take it or leave. There are marks of fungus and mold on the false ceiling. The waste stuff left outside the doors after eating the meals were not removed and and there. There is a need for the management to look at these issues. I will really like to stay again here. The bath room floors and walls require what is called GROUTING as the tile joints are found with black fungi

95”

Nice clean motel 24 hour service good staff. Cheap and best for family. I recommend all of you to grab opportunity to stay and anjoy your DUBAI Stay.

Great hotel to stay in”

My wife and i were truly impressed with this hotel. I looked at over 20 hotels on the internet before really zeroing in on this one. For one the rooms are really large and we appreciated that. The staff were more than welcoming, i am not one for exaggerating, we were pleasantly surprised by the treatment of the staff. Location was great, we got to the rest of the city pretty well. All in all we had a great experience. Next time i hope they will have room for us.

Relative to amount spent, it was worth it ”

Actually spent 4 nights here. - Lots of places within walking distance for food or sight seeing - Intermittent wi-fi connection (after calling reception for resetting wi-fi it was normally fixed within 5minutes) - When I first entered the room it did smell like cigarette smoke, but after leaving windows open over the first night it was fixed - This was a last second booking, and I hadn't seen the other reviews mentioning bedbugs, so when I got in, it was the first thing I did. After about 30 minutes of searching and after all 4 nights, there were none to be found, thankfully. - Room was spacious, but no fridge/minibar for keeping items cool, there were some stains in carpet/wall/curtains, but nothing overtly horrible - Rooms were quiet, could not hear any other guests or much outside noise aside from occasional cars honking - There was only one night in the late evening where hot water was not being supplied to the shower - Staff was friendly, accommodating and quick on requests for room service or items For what it is worth and with money in mind, I think I would recommend the hotel; Saving money here means being able to do more outside of the hotel, and we didn't come to Dubai to stay inside all the time.

Excellent hotel”

It was a really good experiance. We booked a studio room but they upgraded us to a suite which was huge and fantastic. The rooms were really clean. I would recommend this hotel to everyone. Just simply superb.Would definately stay next time when I am there..

Pleasant stay”

I had a pleasant stay at Raintree hotel especially the front office manager Sheila was very helpful and a thorough professional who has keen eye on customer service. Thank you Sheila.

Complaint”

I booked at Hotel Raintree Rolla Bur Dubai. I arrived at around 03.30 am in the morning on May 26,2018. I got the room no.313 with almost everything broken furniture,electric switch socket,toilet and the worst was not over.I went to take shower and found dead coakroach in the tub. I went to the reception and asked if they have worst than this room. They transfer me to 315 and the AC was not working.Their maintenance staff came with the ladder and after a few minutes said it is ok now.But nothing done. I am here just for few hours to take rest while going back home to London but there is no rest but all tension.

Exceptional”

The hotel room is much larger than the average hotel, the decoration is simple and stylish, within 10 minutes walk from the subway station, the location is good.