Great Place To Stay ”

Its a great place to stay. Very near to the mall and shops and also 20 mins to the airport

Everything is right there on the premises: food, gym, mini mart, etc. ”

So many airport hotels have no food except vending machines and snacks. They have a decent restaurant and even a convenience store right there in the hotel.

Exceptional”

Pros: Room furnishings were up-to-date, with a comfortable work space. Room was clean, breakfast was good. Location right next to the airport was super convenient and having an on-site restaurant/bar was useful. Cons: I had difficulty calling in a shuttle pickup when I arrived at the airport. I would call the hotel number, it would ring through, and then nobody would be on the other end. After calling about 10 times, I had to call the general Ramada reservations number, and the person on that call was able to contact the front desk somehow and send the shuttle to the terminal.

Nice hotel ”

Everything was fine except the toilet

Stuck at airport”

We missed our connecting flight. Went online and found a reasonable rate for an overnight hotel by the airport. A bit skeptical about what we would find, but very pleasantly surprised and grateful. Free shuttle to and from airport. Front desk staff and Restaurant employees all super accommodating. Restaurant was open late, which we appreciated, and had a good variety of food. Free breakfast was very good as well! Great value!

Exceptional”

Great place.. Great people.

They sold my room to someone else”

I arrive late 5 am so I should still have the room for another 6 hours, I have booked and paid in advance for the date of my arrival. However when I arrive they said that they have regarded it as a no show and sold it to someone else, the hotel is now full and there is nothing they can do. I have to move somewhere else, terrible experience after a 24 hours flight

Great experience”

We will be back again!

Excellent location excellent facilities”

Excellent hotel with everything you require Good selection of breakfast choice Good location for airport Free shuttle bus was very handy to and from airport

Shuttle driver not a quality employee. ”

Driver didn’t announce my Terminal for drop off. Just said “United”. Didn’t tell me anything. United flies out of many terminals at IAH. Ended up at another Terminal and he blamed me for the mix up. Said he wouldn’t bring me back to Terminal E. I was on my own. Lousy employee. 05:45 am, shouting at me and I had to walk a ways to Terminal E. No biggie. Great hotel and location for the $ but this was my worst experience at Ramada East. Get rid of this clown. October 22 nd. 05:30 am shuttle. Total Knob.

Great stop overnight for Houston layover”

This hotel is old and tired, reception staff less than friendly, however the place is suitable for an overnight stop as it is close to the airport and does offer free shuttle rides so long as you go where they drop you. Breakfast was crap. The bar staff were very friendly and helpful and the dinner was exceptional considering the place. I would stay again as good value and close location, just don't expect too much.

Very bad experience ”

Me and my friend come to Huston. Firstly check in information was wrong. Check in time is after 3pm! Secondly, my friend left a luxurious sunglasses in the hotel. The FD staff even not communicate with housekeeping team. FD manger don’t have the assess to open the lost & found bag????!!!! What if it’s quite emergency lost and found? All the housekeeping team left on 4pm. Then nobody can open those bags to find the sunglasses? What’s wrong with your communication? We drove 1 hour back to hotel, and they gave us nothing!!!! I don’t think it should be the manner of a proper hotel! I don’t know the complaints phone number of Ramada, if anyone knows, please let me know. It’s so awful experience here! Hope they can give us an explain.

Needs major updating and cleaning ”

Very dirty around the pool area. Air conditioning was so loud not one of us slept at all.

Review score”

The mini bus that collected us from the airport was a disgrace and shouldn’t be in the road, it was filthy , inside and out, holes in the seats some seat belts used to tie off the back seats , the hotel is very very dated and the breakfast or lack of it was disgusting

Hard working employees not supported by management!!”

Management not spending resources 2 make this hotel nice. It’s one step above a “DUMP”!! Needs modern updating n everything from wiring and plumbing 2 paint etc. Hard working employees with poor support from management. Damn shame because location demands so much more!!

Happy times at the Ramada! ”

The room was spacious and comfortable. The cleanliness of the floor areas could be better but it is a very busy hotel. The staff work long hours but were very friendly and always helpful. Most were Spanish and the language barrier was sometimes a problem but we always managed to understand one another. The hotel has everything you need, I stayed for 2 weeks. Only negative was it's located a long way from anything and it's very expensive to travel any distance by taxi although uber was a little cheaper. Thoroughly enjoyed it. I would definitely stay again

Review score”

RUDE RECEIPTION STAFF

Only needed a place to crash between long flights and this did the job fine”

I literally went airport, food, sleep, airport so this was convenient and did exactly that. Great free airport shuttle saved having to worry about getting taxis. Restaurant food was nothing great but enough to feed me. I probably could have got simmering nicer from the airport before walking out. Room was large, fairly clean, and bed comfortable.

Perfect to sleep when you have a transfer flight”

Close to the airport and everything was arranged really good. Nice and clean room, but weird that I couldn't open the window for fresh air. Airconditioning was old and made a lot of noise, but that was the only thing. I freaked out before about arranging the free shuttle bus. After the bag pick up at HIA there is a tourist information counter. They are happy to call the Ramada East to tell you arrived and they will than tell you where to wait. Would be nice if they tell that when you make the reservation. The next day the shuttle drivers every 30 min so perfect! I would stay there again next time

Nice place.”

Close to IAH airport, free shuttle service, free breakfast was not great but was definitely good enough, clean room, USB ports for charging.