Exceptional”

Pros: Room furnishings were up-to-date, with a comfortable work space. Room was clean, breakfast was good. Location right next to the airport was super convenient and having an on-site restaurant/bar was useful. Cons: I had difficulty calling in a shuttle pickup when I arrived at the airport. I would call the hotel number, it would ring through, and then nobody would be on the other end. After calling about 10 times, I had to call the general Ramada reservations number, and the person on that call was able to contact the front desk somehow and send the shuttle to the terminal.

Perfect to sleep when you have a transfer flight”

Close to the airport and everything was arranged really good. Nice and clean room, but weird that I couldn't open the window for fresh air. Airconditioning was old and made a lot of noise, but that was the only thing. I freaked out before about arranging the free shuttle bus. After the bag pick up at HIA there is a tourist information counter. They are happy to call the Ramada East to tell you arrived and they will than tell you where to wait. Would be nice if they tell that when you make the reservation. The next day the shuttle drivers every 30 min so perfect! I would stay there again next time

Stuck at airport”

We missed our connecting flight. Went online and found a reasonable rate for an overnight hotel by the airport. A bit skeptical about what we would find, but very pleasantly surprised and grateful. Free shuttle to and from airport. Front desk staff and Restaurant employees all super accommodating. Restaurant was open late, which we appreciated, and had a good variety of food. Free breakfast was very good as well! Great value!

Shuttle driver not a quality employee. ”

Driver didn’t announce my Terminal for drop off. Just said “United”. Didn’t tell me anything. United flies out of many terminals at IAH. Ended up at another Terminal and he blamed me for the mix up. Said he wouldn’t bring me back to Terminal E. I was on my own. Lousy employee. 05:45 am, shouting at me and I had to walk a ways to Terminal E. No biggie. Great hotel and location for the $ but this was my worst experience at Ramada East. Get rid of this clown. October 22 nd. 05:30 am shuttle. Total Knob.

Shuttle Wait Unacceptable”

We waited an hour and 50 minutes for the shuttle to come pick us up at the airport after we called. They told us it would be 20-25 minutes. It was cold and we had to wait outside. We had 11 hours layover in Houston and lost 2 hours waiting for them to pick us up. We received no compensation and every time I called they told us the shuttle was on the way. The hotel is only about a 5 minute or less drive from the airport which is why we decided to stay there but then only got about 5 hours of sleep because of the shuttle wait.

Only disappointed with COVID Closures But otherwise, a great hotel for the price I paid.”

Everything her was great. It was just really disappointing that the restaurants and stores were closed. It was not a vacation trip and I needed some respite from my sad funerary travel. It WAS NOT their fault however, I think they should have had the restaurant opened with social distancing measures (tables spaced apart, disinfecting wipe-downs between customers and masks are all it takes). No reason for stores not to operate if they were the only ones there(in the hotel). But otherwise, a great hotel for the price I paid.

Happy times at the Ramada! ”

The room was spacious and comfortable. The cleanliness of the floor areas could be better but it is a very busy hotel. The staff work long hours but were very friendly and always helpful. Most were Spanish and the language barrier was sometimes a problem but we always managed to understand one another. The hotel has everything you need, I stayed for 2 weeks. Only negative was it's located a long way from anything and it's very expensive to travel any distance by taxi although uber was a little cheaper. Thoroughly enjoyed it. I would definitely stay again

Excellent location excellent facilities”

Excellent hotel with everything you require Good selection of breakfast choice Good location for airport Free shuttle bus was very handy to and from airport

The room with sofa bed has an extra charge if sofa will be turned into bed”

I booked this hotel for our layover and it was conveniently located near the airport. Transfers are provided which is an advantage. Breakfast spread was simple but good enough and tasty as well. My booking was for 3 adults in a room with queen bed and a sofa bed. I asked for the sofa to be made into a bed and was told that it would incur extra charge since it is considered an extra bed. If an extra bed charge is applicable, that should have been stated in the description of the room. I was disappointed with this.

Everything is right there on the premises: food, gym, mini mart, etc. ”

So many airport hotels have no food except vending machines and snacks. They have a decent restaurant and even a convenience store right there in the hotel.

Nice place.”

Close to IAH airport, free shuttle service, free breakfast was not great but was definitely good enough, clean room, USB ports for charging.

Only needed a place to crash between long flights and this did the job fine”

I literally went airport, food, sleep, airport so this was convenient and did exactly that. Great free airport shuttle saved having to worry about getting taxis. Restaurant food was nothing great but enough to feed me. I probably could have got simmering nicer from the airport before walking out. Room was large, fairly clean, and bed comfortable.

Close to airport ”

Very close to the airport, the only problem we had is the parking. People who are not handicapped parked on handicap.

good infrastructure, good shuttle, excellent value for money”

title says it all - the place is quiet, clean, and very close to the airport

Great stop overnight for Houston layover”

This hotel is old and tired, reception staff less than friendly, however the place is suitable for an overnight stop as it is close to the airport and does offer free shuttle rides so long as you go where they drop you. Breakfast was crap. The bar staff were very friendly and helpful and the dinner was exceptional considering the place. I would stay again as good value and close location, just don't expect too much.

Great Value for Money”

Nice and good location. Near airport. Food amenities only about 5 - 15 minutes away depending on what you require. I will come back definitely.

Great Place To Stay ”

Its a great place to stay. Very near to the mall and shops and also 20 mins to the airport

Acceptable”

The mini bus that collected us from the airport was a disgrace and shouldn’t be in the road, it was filthy , inside and out, holes in the seats some seat belts used to tie off the back seats , the hotel is very very dated and the breakfast or lack of it was disgusting

Very convenient location for a long stay over ”

The hotel is basic but make the cut for a 1 night stay if you have an overnight stay at the hotel.

Almost vintage”

This hotel is a good value for money but so depressing. It feels like being in a 1970 bad movie