Excellent”

Typically really affordable (price goes up around special events). Kind of run-down, but that's why you pay less. The location is perfect--right next to downtown, but never felt unsafe. Staff is really friendly and accommodating. You do have to pay for breakfast ($7), but sometimes they give out free coupons, and its a pretty good spread of food for the price (bacon, sausage, scrambled eggs, potatoes, breakfast casserole, fruit, yogurt, granola, etc.) It's become my go-to spot when I'm in Phoenix because of the location and affordability.

No heater ”

My only complaint was they didn’t have heaters on, A cold front came through, I know this is Phoenix but it was really cold in the room and the bathroom even colder, I would of appreciated knowing this when I checked in. I could of searched for another spot, anyways I went To a nearby Target and bought a small heater.

Honest- polite- awesome. I am talking all the employees”

The only complaint i had was a personal issue. On my floor some one was smoking in their room and it made the entire floor smell like cigerette smoke. And there is no smoking in the rooms. But i am not a snitch. To each their own. Other than that they are hands down the best customer service i have encountered in a very long time. Professionals. They were dressed to impress . At least the one midtown phx is. I will come back.

Very good”

Hotel and staff were pretty good, seams to be a meth problem in Phoenix though. Inside and outside the hotel I saw speed freaks loitering around. I’m from Vancouver where I’m used to seeing open drug abuse and addicts, however I could imagine it being a shock to a family or traveller.

EXPECTED BETTER FROM RAMADA/WYNDHAM”

It has been over a decade since I've stayed at a Ramada. I had pleasant memories from my past stays at Ramada properties across the nation. However, my recent experience at this inner-city (midtown) property left me feeling like I paid a hotel price for little more than an aged motel accommodation. In particular: 1) The room was located on the back side, with only a view of other unsightly buildings and rooftops. 2) No fresh air; sealed windows and no noticeable air flow from room vent. Switched on room ceiling A/C, but air blowing from unit seemed stale (A/C vent dirty). 3) Furniture appeared worn and banged-up, including lamp shades; dual lamps had only one bulb installed. 4) Shower-head had several clogged ports, with only partial spray pattern; bathtub deeply stained; bathroom floor grout soiled black (noticed it was white under the counter near the wall; felt I had to protect my feet). 5) No hand sanitizer or disinfectant wipes available to guests during COVID-19.

Great Price For fabulous rooms in Downtown Phoenix”

The Staff is just wonderful! Breakfast isn't included in your stay😦 But you can not get a 😋better chef cooked sit down breakfast for ONLY $7- a person!!🤑

This is a Wonderful hotel love it!!”

Ramada is a beautiful hotel The Staff is Professional polite fantastic Rooms are so comfortable Breakfast is delicious and a real sit down chef cooked breakfast buffet!!

¡Mira, Mira, Mirah!”

alright so Miss Mira had an amazing customer service is a great leader and an amazing accent!! Good job!!

Terrific!”

Our entire experience at this Ramada was terrific! The staff members were kind, the rooms were clean and comfortable. We would definitely stay here again!

Exceptional”

Room is spacious and clean; helpful staff.

Every noise sounds like it's your room. Needs some major updates”

Pro- it's close to downtown and many hospitals. The headboard had a giant hole in it and much of the wallpaper was either ripped off or peeling. We didnt sleep much during to the people next to us being up all night and every noise sounded like it was our door they were knocking on. Staff was friendly but the price seemed a little much for such poor conditions. I was expecting much more since they are associated with Wyndham, dont let the name fool you.

Good”

Good room, good customer service, reasonable price, & clean. Interesting clientele though. I don't think I saw 1 kid there? But I did see a lot of police officers.

TERRIBLE Stay”

I booked a room here for an employee who was visiting out of town. Upon arriving I noticed the area was both not the best, but neither the worst. As we walked into the lobby, we were immediately welcomed by the front desk arguing with another patron who was staying at the hotel, regarding a website pricing discrepancy, which I agree, was very difference from the physical document presented at the time of check-in. . Upon picking up my employee from the hotel the next morning, she explained her stay was terrible. She was initially provided a room with an active ceiling leak, and requested to be moved. The second room she was provided, had no heat, a complaint she also heard from others staying at the hotel. In trying to turn on the heat, she noticed cold air blow, dropping the temperature from 68 to 66 degrees. She called the front desk, who told her they would be sending a space heater to her room, which never arrived. Lastly, she scheduled a "wake up" call that she never received.

Acceptable”

We were in Phoenix for one night and the price and location were right, but would definitely not recommend staying here any longer than one night. Quite run down hotel and mediocre staff. Was ok for what we needed though.

Staff were great and clean rooms”

Comfy beds last minute trip and stay was great as well as rate

Nice Relaxing Stay”

I really enjoyed staying at this hotel they keep it clean it's relaxing they let me have my time To myself and they are very nice/efficient when I need help with a certain problem but the only downfall I would say is that the breakfast and pool is closed but we all know whose fault that is not the hotels, it's due to the nasty Corona!

Summer retreat”

If you need a place to stay, you could do a lot worse. Beds are clean and comfortable, and HBO cable.

Rooms not thoroughly inspected prior to occupancy.”

Never had any problems that weren't addressed right away, but inspecting the room is not my job. I might miss things I don't ever use, like the phone - but if something's not right and the phone doesn't work to call the desk and get it addressed, that's 2 problems. Always have your key re-coded every time you pass the desk. I do it at every hotel out of habit now. Having to go back down to the desk because you can't get into your room is inconvenient.

Everything was great last minute trip ”

Clean and comfy beds and friendly customer service

Outstanding Value”

Our room was clean and prepared when we arrived tired and ready to sleep. The staff made check in quick and easy. Hope to be able to book this hotel again.