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Ramada Plaza Xishuangbanna Hotel

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Excellent8.3
Based on 27 reviews
Ramada Plaza Xishuangbanna Hotel
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Exterior view
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7.4 Very good location
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7.4Location
  • Sauna

  • Air conditioning

  • Room service [24-hour]

  • Bar

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Room choices
Deluxe Twin Bed
...
  • Nature view
  • 35 m²/377 ft²
  • 2 single beds
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Deluxe King Bed
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  • Nature view
  • 35 m²/377 ft²
  • 1 king bed
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Executive Suite
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  • 80 m²/861 ft²
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Double Room
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  • 1 king bed
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Verified guest reviews

Agoda Reviews (27)Booking.com Reviews (1)
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Cleanliness8.9
Facilities8.3
Location7.4
Room comfort and quality9.1
Service7.8
Value for money8.6
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Showing 27 verified guest comments
123
6.4
Midori from United States
Couple
Deluxe King Bed
Stayed 2 nights in December 2016
Beautiful facilities, Service needs help
Hotel was beautifully designed and built. Our room design was beautiful. But, our experience was one of the most frustrating hotel experiences in my extensively traveling life (I've booked over 2 million Marriott Rewards points.) Service by duty manager Monica was excellent, very caring and responsive. My general conclusion was the hotel is geared to Chinese and not to English-speaking foreigners or the hotel just opened and the staff was newly trained. Staff service was substandard. Front desk staff seemed aloof when approaching the front desk, they avoided or ignored us, like smiling and laughing observers (vs. seeking to help) when we had issues. Chinese restaurant staff ignored our requests from rice and tea, while noticing the other customer was served rice and tea and their dinner (and they arrived 20 minutes after us). The shower drain overflowed even after informing staff. There is no heat in the room. Staff tried to over charge us 300 yuan for what is a 50 yuan taxi ride. We arranged a hotel car to take us and pick us up. The drivers were switched and the second driver had no idea where to take us. Ms. Monica took care of everything. Ms. Monica matched the service standard of the Marriott hotels: Jw, Renissance, and Resorts. I would promote her and give her the authority to organize and manage your staff. Just have your staff do what she does, and you could have a five-star service hotel.
Reviewed December 26, 2016
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7.3
Sammi from Malaysia
Couple
Deluxe King Bed
Stayed 5 nights in December 2014
location is far..not near to town
room, clean, big space
business trip
Reviewed March 06, 2015
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8.3
LAURE from France
Family with young children
Deluxe King Bed
Stayed 2 nights in February 2015
Very nice hotel for a family with young children.
Rooms, swimming pool, outside garden
All great except breakfast buffet that is terrible. Very nice staff and environment.
Reviewed March 01, 2015
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7.3
Lin from China
Family with young children
Deluxe King Bed
Stayed 3 nights in December 2014
well-located hotel
good location, good view of the big buddah, beautiful garden
good
Reviewed January 07, 2015
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7.3
Lin from China
Family with young children
Deluxe King Bed
Stayed 1 night in December 2014
well-located hotel
good location, beautiful view of the big buddah, beautiful hotel
fairly comfortable
Reviewed January 07, 2015
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10.0
SHIN from South Korea
Group
Deluxe King Bed
Stayed 3 nights in December 2014
luxury & beautiful hotel
luxury,beautiful & clean
I would like to recommed your staying this hotel.
Reviewed January 04, 2015
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6.7
Han from China
Couple
Stayed 3 nights in December 2013
comfort room to stay
comfort bad, friendly staff and nice design
its a 5star hotel, staffs were good, friendly, comfort and clean room, but food was bad, and we had use two times hotel cab, the driver had charge us higher price then reception staff told us, we feel bad about it,
Reviewed January 06, 2014
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8.0
YAN from China
Family with teens
Stayed 2 nights in August 2013
good place, nice hotel
nice,beatiful
...........................................................nice....
Reviewed August 19, 2013
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9.3
aasa from Sweden
Family with teens
Stayed 3 nights in February 2013
A nice luxury hotel
A fantastic dinner buffé, nice pool and comfortable rooms
Ramada Plaza Xishuangbanna hotel is big and beautiful. The feeling is luxury. The staf is friendly and helpful. We recommend the dinnerbuffé, it´s extraordinary! The whole hotel area is clean and nice. The rooms are very comfortable and the breakfastbuffé is very good.The location is a bit outside the city and you need to take taxi to shops and restaurants.
Reviewed March 05, 2013
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10.0
Mary from United States
Solo traveler
Stayed 2 nights in February 2013
Lovely hotel, great rooms great service
the room, the bathtub, the swimming pool
This was a great hotel. The staff was great. The location was great. They really took good care of me.
Reviewed March 01, 2013
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123

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