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Review score6.0
Based on 70 reviews
Ratu Hotel Serang
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Interior view
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Interior view
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Swimming pool [outdoor]
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Swimming pool [outdoor]
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6.4 Good location
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6.4Location
  • Air conditioning

  • Room service [24-hour]

  • Bar

  • Poolside bar

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Room choices
Superior
...
  • City view
  • 26 m²
  • 2 single beds or 1 double b...
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Junior Suite
...
  • 53 m²
  • Non-smoking
  • 2 single beds or 1 double b...
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Royal Suite
...
  • 96 m²
  • 1 super king bed
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Deluxe
...
  • Pool view
  • 26 m²
  • 1 king bed
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Family Suite
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  • 96 m²
  • 2 single beds and 1 super k...
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Verified guest reviews

Agoda Reviews (70)
Booking.com Reviews (42)

5.4

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Review score
  • Cleanliness 6.0
  • Facilities 5.6
  • Location 6.4
  • Room comfort and quality 6.1
  • Service 6.3
  • Value for money 5.5
  • Food and dining 6.1
  • Cleanliness 6.5
  • Facilities 6.1
  • Location 7.2
  • Room comfort and quality 5.8
  • Service 6.3
  • Value for money 6.0
  • Food and dining 5.8
Very good
  • Cleanliness 7.4
  • Location 6.9
  • Room comfort and quality 6.6
  • Service 7.1
  • Value for money 7.1
  • Food and dining 7.1
Review score
  • Cleanliness 6.2
  • Facilities 5.0
  • Location 5.1
  • Room comfort and quality 7.3
  • Service 6.7
  • Value for money 5.3
  • Food and dining 6.7
Review score
  • Cleanliness 4.3
  • Facilities 5.2
  • Location 5.4
  • Room comfort and quality 4.4
  • Service 5.7
  • Value for money 4.0
  • Food and dining 4.4
Review score
  • Cleanliness 6.0
  • Location 6.0
  • Room comfort and quality 6.0
  • Service 4.0
  • Value for money 4.0
  • Food and dining 4.0
Very good
  • Cleanliness 8.0
  • Facilities 6.0
  • Location 8.0
  • Room comfort and quality 8.0
  • Service 8.0
  • Value for money 7.3
  • Food and dining 9.0
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Room type
  • Superior
  • Deluxe
  • Junior Suite

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Showing 57 verified guest comments
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6.4
Arief from Indonesia
Business traveler
Superior
Stayed 1 night in July 2017
I'm not recommended for this hotel. Very disappoin”
If you stay in this hotel for business trip don't forget to ask the receipt and also don't forget to take back the deposit money. If you not ask this they not give all of that. And also the GM is not polite, she can smoke in front of the guest.
Reviewed July 19, 2017
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4.4
latifa from Indonesia
Family with young children
Deluxe
Stayed 2 nights in June 2017
dissappointed”
as you can see, i booked 3 rooms at this hotel. 1 deluxe with queen bed, and 2 superior with twin bed. But on deluxe room, they gave me twin bed, exactly the same like superior room. The reservation staff said, the sold out the deluxe room with queen bad. I was so mad because me and my husband have to sleep seperate. Very uncomfortable experience and no good sleep. I already complain but there was nothing they can do plus the supervisor on off so I cant meet him/her. The room they gave me was a superior room. exactly the same like the two superior rooms I booked. But I paid deluxe room price. More higher price. Can you do something about this issue? to makes me feel better? I upset because the staff hotel have no solution for me. I moved the twin bed so its look like queen bed but not comfort at all. This is my first bad experience reservation from Agoda. Please explain. The reservation said, they have deluxe room with queen bed AND twin bed. But at their document for my booking, theres no mention about my type of bed. So they gave me and my husband twin bed. Fyi, 1-2 weeks before I called the hotel to check my reservation. And the reservation staff said my bookings are safe. They lied. Please do something about it. Thank you.
Reviewed June 30, 2017
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2.4
Tri from Indonesia
Family with young children
Deluxe
Stayed 1 night in June 2017
4 star hotel with the worst service ever”
I'm very dissapointed with Ratu Hotel. I booked 3 rooms at Ratu hotel with my family. We arrive at 9:30 PM after spent 7 hours to Serang. When we arrived to our room the water in bathroom is really dirty (brown, smell,mud). I called to receiption to ask what happened about the water in our room and they said "Just open the tap and the water will clean". We waiting until 2.5 hours and the water still dirty, we really exhausted but we couldn't showered, washed our face, brushed out teeth. I called again to receiption to ask the complimentary mineral water for us to wash our face and brush iur teeth, they said "yes" but we waiting until 1 hour until the housekeeping come to our rooms and just gave 2 BOTTLES of mineral water, it really terrible service for 4 stars hotel.
Reviewed June 28, 2017
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2.0
riki from Indonesia
Family with young children
Superior
Stayed 3 nights in December 2016
disappointed hotel”
room unmaintained,broken towel,the service is not good,actual rooms are not in accordance with the review on the website...when complaints about the discrepancy room, hotel staff blamed the Agoda website that one conjures images. really disappointed..
Reviewed January 02, 2017
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5.2
Julianto from Indonesia
Business traveler
Deluxe
Stayed 3 nights in December 2016
Expensive hotel with minim facilities ”
I can't swim coz the hotel clean that swimming pool for 3 days. Not value of money.
Reviewed December 09, 2016
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6.4
aminullah from Indonesia
Business traveler
Deluxe
Stayed 2 nights in December 2016
average”
average in all of things
Reviewed December 06, 2016
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7.2
ABDULLATIF from Saudi Arabia
Family with young children
Deluxe
Stayed 3 nights in November 2016
3 days at ratu”
I always stay in this hotel whenever we are in serang
Reviewed November 21, 2016
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6.4
Anton from Indonesia
Business traveler
Superior
Stayed 1 night in September 2016
good”
good
Reviewed September 20, 2016
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6.8
ABDULLATIF from Saudi Arabia
Family with young children
Deluxe
Stayed 1 night in August 2016
5 days at ratu”
Nice hotel with pool and very good friendly staff
Reviewed August 06, 2016
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6.4
Fully from Indonesia
Family with young children
Superior
Stayed 1 night in July 2016
Weekend getaway”
Nice hotel but minimum facilities
Reviewed July 21, 2016
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