Ratu Hotel Serang
Ratu Hotel Serang
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"Nice good 4 star hotel in serang city"

wardi

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November 27, 2017

Superior - Guestroom Ratu Hotel Serang
Superior - Guestroom
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Interior view Ratu Hotel Serang
Interior view
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Interior view Ratu Hotel Serang
Interior view
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Swimming pool [outdoor] Ratu Hotel Serang
Swimming pool [outdoor]
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See map Ratu Hotel Serang
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Good
Location
6.8
See all 35 photos Ratu Hotel Serang
See all 35 photos
Removed from saved list
Good
From 99 reviewsSee what guests said
6.4
/
10
Recommended by 80% of guests
Value for money6.0
Distance to city center30.7 km
Location rating6.8
  • Airport transfer

  • Air conditioning

  • Room service [24-hour]

  • Bar

Room choices
This property is in high demand!Last booked a few minutes ago
Junior Suite
Junior Suite
...
  • Room size: 53 m²/570 ft²
  • Pool view
  • 2 single beds or 1 double b...
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Superior
Superior
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe
Deluxe
...
  • Room size: 26 m²/280 ft²
  • Pool view
  • 1 king bed
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Royal Suite
Royal Suite
...
  • Room size: 96 m²/1033 ft²
  • Shower and bathtub
  • 1 super king bed
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Family Suite
Family Suite
...
  • Room size: 96 m²/1033 ft²
  • Shower and bathtub
  • 2 single beds and 1 super k...
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More about Ratu Hotel Serang

More about Ratu Hotel Serang

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Real reviews from real guests

Agoda Reviews (99)Booking.com Reviews (29)
6.4
/
10
Cleanliness6.3
Facilities6.2
Location6.8
Room comfort and quality6.1
Service6.8
Value for money6.0
Provided by verified guests of Agoda
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All guests (99)
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Showing 64 verified guest comments
1234
8.0
Excellent
wardi from Indonesia
Business traveler
Superior
Stayed 1 night in May 2017
Very good”
nice good 4 star hotel in serang city
Reviewed November 27, 2017
6.4
Good
Desmond from Malaysia
Business traveler
Deluxe
Stayed 2 nights in November 2017
Air condition not working well”
The restaurant and the floor corridor outside room very hot. Air condition was either not open or not working well.
Reviewed November 18, 2017
9.6
Exceptional
Sultan from United States
Business traveler
Superior
Stayed 1 night in April 2017
Nice Hotel close to the City Center”
I really enjoyed the location of the hotel.
Reviewed October 04, 2017
8.4
Excellent
Rachim from Indonesia
Family with young children
Superior
Stayed 1 night in September 2017
Good food but no tissue in my room ”
Staffs are helpfull , good food, but no tissue in my room .
Reviewed September 21, 2017
6.4
Good
Arief from Indonesia
Business traveler
Superior
Stayed 1 night in July 2017
I'm not recommended for this hotel. Very disappointed, the staff behaviour is not polite”
If you stay in this hotel for business trip don't forget to ask the receipt and also don't forget to take back the deposit money. If you not ask this they not give all of that. And also the GM is not polite, she can smoke in front of the guest.
Reviewed July 19, 2017
4.4
latifa from Indonesia
Family with young children
Deluxe
Stayed 2 nights in June 2017
dissappointed”
as you can see, i booked 3 rooms at this hotel. 1 deluxe with queen bed, and 2 superior with twin bed. But on deluxe room, they gave me twin bed, exactly the same like superior room. The reservation staff said, the sold out the deluxe room with queen bad. I was so mad because me and my husband have to sleep seperate. Very uncomfortable experience and no good sleep. I already complain but there was nothing they can do plus the supervisor on off so I cant meet him/her. The room they gave me was a superior room. exactly the same like the two superior rooms I booked. But I paid deluxe room price. More higher price. Can you do something about this issue? to makes me feel better? I upset because the staff hotel have no solution for me. I moved the twin bed so its look like queen bed but not comfort at all. This is my first bad experience reservation from Agoda. Please explain. The reservation said, they have deluxe room with queen bed AND twin bed. But at their document for my booking, theres no mention about my type of bed. So they gave me and my husband twin bed. Fyi, 1-2 weeks before I called the hotel to check my reservation. And the reservation staff said my bookings are safe. They lied. Please do something about it. Thank you.
Reviewed June 30, 2017
2.4
Tri from Indonesia
Family with young children
Deluxe
Stayed 1 night in June 2017
4 star hotel with the worst service ever”
I'm very dissapointed with Ratu Hotel. I booked 3 rooms at Ratu hotel with my family. We arrive at 9:30 PM after spent 7 hours to Serang. When we arrived to our room the water in bathroom is really dirty (brown, smell,mud). I called to receiption to ask what happened about the water in our room and they said "Just open the tap and the water will clean". We waiting until 2.5 hours and the water still dirty, we really exhausted but we couldn't showered, washed our face, brushed out teeth. I called again to receiption to ask the complimentary mineral water for us to wash our face and brush iur teeth, they said "yes" but we waiting until 1 hour until the housekeeping come to our rooms and just gave 2 BOTTLES of mineral water, it really terrible service for 4 stars hotel.
Reviewed June 28, 2017
2.0
riki from Indonesia
Family with young children
Superior
Stayed 3 nights in December 2016
disappointed hotel”
room unmaintained,broken towel,the service is not good,actual rooms are not in accordance with the review on the website...when complaints about the discrepancy room, hotel staff blamed the Agoda website that one conjures images. really disappointed..
Reviewed January 02, 2017
5.2
Julianto from Indonesia
Business traveler
Deluxe
Stayed 3 nights in December 2016
Expensive hotel with minim facilities ”
I can't swim coz the hotel clean that swimming pool for 3 days. Not value of money.
Reviewed December 09, 2016
6.4
Good
aminullah from Indonesia
Business traveler
Deluxe
Stayed 2 nights in December 2016
average”
average in all of things
Reviewed December 06, 2016
7.2
Very good
ABDULLATIF from Saudi Arabia
Family with young children
Deluxe
Stayed 3 nights in November 2016
3 days at ratu”
I always stay in this hotel whenever we are in serang
Reviewed November 21, 2016
6.4
Good
Anton from Indonesia
Business traveler
Superior
Stayed 1 night in September 2016
good”
good
Reviewed September 20, 2016
6.8
Good
ABDULLATIF from Saudi Arabia
Family with young children
Deluxe
Stayed 1 night in August 2016
5 days at ratu”
Nice hotel with pool and very good friendly staff
Reviewed August 06, 2016
6.4
Good
Fully from Indonesia
Family with young children
Superior
Stayed 1 night in July 2016
Weekend getaway”
Nice hotel but minimum facilities
Reviewed July 21, 2016
5.2
Dapot from Indonesia
Business traveler
Superior
Stayed 1 night in May 2016
Sleep badly.”
My room was facing Main Street. Unfortunately the window frames are made from low cost of aluminum material that can not reflect the sound from traffic. Hence it was noisy in the room. The air condition unit was leaking, water condensation fell down and the room carpet was wet. The jet washer unit was leaking when I used it
Reviewed May 22, 2016
8.0
Excellent
Felix from Indonesia
Couple
Deluxe
Stayed 1 night in January 2016
good stay”
clean, comfort, good stay
Reviewed February 01, 2016
7.0
Very good
Geoffrey from Australia
Couple
Deluxe
Stayed 2 nights in September 2015
Ratu Hotel Serang”
Location, friendly staff, improved breakfast menu
Easy check in, friendly staff who were able to answer all our queries. Detracting feature in the room was overhead bathroom light on permanently, which shone through glass wardrobe into the bedroom area, making sleeping difficult. Friends who came to pick us up had difficulty exiting the car park as it was not drive through.
Reviewed September 28, 2015
7.7
Very good
Maeve from Malaysia
Business traveler
Superior
Stayed 3 nights in August 2015
Peaceful ”
service, clean and food
I am very happy with the stay.
Reviewed September 22, 2015
7.0
Very good
Edward from Australia
Business traveler
Superior
Stayed 1 night in September 2015
Good stay”
location, room, service
good
Reviewed September 11, 2015
6.3
Good
Poppie from Indonesia
Business traveler
Superior
Stayed 1 night in September 2015
So so”
Not much, seems like their busy and did not care when guest come, the room also so so
So so
Reviewed September 06, 2015
1234
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