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4 travelers have booked today.
"The room I had was huge."
Sirena - January 13, 2022
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Red Roof Inn Plano
1820 North Central Expressway, Plano, Dallas (TX), United States, 75074 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Plano part of Dallas (TX), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Sixth Floor Museum at Dealey Plaza.
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Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
Blackout curtains
Laundry service
Very good”
Great price for clean room with pool, accessible to almost anything@
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Hello, Thank you for your stay. It was a pleasure to be your host. We wish you choose us again in future and celebrate your special moments with us. Please be in touch with us so that we can make your stay very pleasant as per your requirements.
good value for money”
Clean room, easyu access from the freeway, perfect for someone who wants a no frills experience
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Hello, On behalf of our entire staff - It was our pleasure to provide you with such a wonderful experience. We would love to see you back on your next trip to the area!
Filthy hotel, poorly maintained, mattress smelled”
The room I was given smelled and the odor may have come from the mattress. The mattress was badly stained, torn and had no mattress cover. During the night I received numerous bedbug bites. Someone should report this hotel to the Texas board of health. It is my understanding that this hotel is a franchise, so the owner is definitely not maintaining the Red Roof quality standards.
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Hello, Thank you for the review. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for the inconvenience faced by you. Please know we will work to address the concerns you outlined. We have also shared your comments with our management, and appropriate steps will be taken to ensure future guests do not encounter the same issues. We hope you will give us another chance to exceed your expectations in future.
BEWARE- BEDBUGS ”
I have notified Texas board of health and taking legal action. When I pulled the sheets off the bed the mattress was dirty and torn and thus a breeding ground for bedbugs. I was seriously bitten 20 times resulting in infection. The Plano Redroof Hotel is a franchise and I can only assume the owner is negligent regarding sanitation and cleanliness. Stay there at your own risk.
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Hello, Thank you for the review. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for the inconvenience faced by you. Please know we will work to address the concerns you outlined. We have also shared your comments with our management, and appropriate steps will be taken to ensure future guests do not encounter the same issues. We hope you will give us another chance to exceed your expectations in future.
I felt so peaceful and secure at this location”
The employees were so polite and attentive I had previously been treated ugly by the super 8 down street
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Hello, Thank you so much!! I am so pleased that you enjoyed your recent stay with us here at the Red Roof Inn Plano. We hope to have you back in the future and take part in more of your life's celebrations and milestones. See you soon!
Sneaky staff”
I paid for 7 nights which was 376. I go to room and check my balance which went from 997 to 175. I was furious and went to the front asking them if they did a mistake, the guy kept insisting that there was no error on there part. I called my bank and they saw that the hotel had charged me twice for the one week. I went back and talked to the manager it seemed like and all of a sudden they spot the error and promptly fix it. Now in fighting to get my 50 dollar deposit back. And in top if that they put me in a room with no fridge or microwave. This place sucks.
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Hello, Thank you for the review. Your feedback is alarming as this is not what we normally hear. We are sorry for any problems in service, and as deposits take several days to show up depending on your bank. We ask that you continue to be patient. Hope to serve better next time!
I am at peace”
Nothing but smooth sailing
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Hello, Thank you for your kind words. We’re so happy that your visit with us went so smoothly. We’d love to continue providing excellent service to awesome guests like you. Have a wonderful time ahead!
It was nice 4 the Occasion”
Not clean enough and the maids rarely stop by for anything. Ppl are friendly though and at least there's a vending machines. No breakfast as promised
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Hello, Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We apologize for your experience, and we are confident that you will see the change on your next visit.
One night, no problems”
Can't remember anything specific.
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Hello, Thank you for rating your stay. We hope you enjoyed your stay here at Red Roof Inn Plano. We are here for you anytime and hope to host you again soon!
Cheap”
Cheap cheap
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Hello, Thank you for your visit and rating. It would be more appreciable if you could share your kind word with us and also share your advice or if you have any special request for your future stays. We will feel blessed if we can be your host again in the future.
Just okay”
Convenient
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Hello, We are remarkably happy to know you had a fabulous time with us. We ensure to be consistent with our excellent work and will always exceed your expectations.
Wasn’t what I expected ”
The atmosphere was not as expected. It smelled and there were roaches. I will not stay there again.
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Hello, On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Not Helpful”
Really all there is to say is that these people are not to be considered hospitality professionals.
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Hello, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. We take our customer service skill seriously and will ensure our customers get nothing but the best. We will be working diligently to coach and train our staff for more effective results. Thanks again for taking the time to make us aware of this situation.
Poor Infrastructure ”
Understaffed, and facilities are in terrible condition.
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Hello, Thank you for your review. We are sorry to hear that you were not satisfied with the hotel in general. We will make sure your comments are shared with our management and maintenance staff for improvement. We hope to earn your business on future travels so that you can see our continuous improvement.
Huge room!”
The room I had was huge. Very bare bones, so if you have a lot of luggage to bring inside with you, you'll have plenty of room. A few downsides to it being bare bones is that you should expect to be eating out more, or eat exclusively non perishable foods, as my room didn't have a fridge or microwave. Other than that, I was grateful I was able to bring my cat with me. The price is very similar to getting any other low end hotel, usually having my cat put in a hostel is $25 a night, so I saved myself tons.
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Hello, A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 9-star review! We hope to hear more from you on your next visit.
Only if you're desperate!”
The bed and room I was in smelled like urine. Staff is very dirty, unhelpful, and unfriendly.
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Hello, We are sad to see you unhappy and apologize for the inappropriate behavior shown by our staff. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
Kinda scary”
There were people walking around asking for money…a lot of foot traffic…the room was very cheap, but the amenities weren’t really there. I’d rather pay extra to feel secure.
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Hello, We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits. We hope you will choose us again in the future.
Horrendous”
Absolutely terrible - not even close to what they show in pictures. Very dirt room, broken light switches, water collecting in the bathroom sink, disgusting!
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Hello, I am so sorry to hear about the situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken. Hope to serve better next time!
Shitty”
Really shitty
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Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Ack.”
Lg stain on sheet, cig burns on bedspread, dirty hand towel, musty smell in bathroom, tightly curled hairs adhering to shower curtain. Otherwise, great.
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Hello, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.