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Red Roof Inn Rochester - Henrietta

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Very good7.4
Based on 5 reviews
Red Roof Inn Rochester - Henrietta
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7.2 Very good location
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7.2Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Smoking area

  • Vending machine

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Room choices
2 Full Beds Smoke-Free
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  • 3 m²
  • Non-smoking
  • 2 double beds
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ADA Superior King Smoke-Free
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  • 3 m²
  • Non-smoking
  • 1 king bed
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Standard King Smoke-Free
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  • 3 m²
  • Non-smoking
  • 1 king bed
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Superior King Smoke-Free
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  • 3 m²
  • 1 super king bed
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Deluxe 2 Full Beds Smoke-Free
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  • 3 m²
  • 2 double beds
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Verified guest reviews

Agoda Reviews (5)
Booking.com Reviews (426)

4.5

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Very good
based on 5 reviews
  • Cleanliness 7.2
  • Facilities 7.0
  • Location 7.2
  • Room comfort and quality 8.0
  • Service 7.6
  • Value for money 7.6
Very good
based on 2 reviews
  • Cleanliness 8.0
  • Facilities 6.0
  • Location 7.0
  • Room comfort and quality 8.0
  • Service 7.0
  • Value for money 8.0
Review score
based on 1 reviews
  • Cleanliness 6.0
  • Facilities 6.0
  • Location 8.0
  • Service 4.0
  • Value for money 6.0
Very good
based on 2 reviews
  • Cleanliness 7.0
  • Facilities 8.0
  • Location 7.0
  • Service 10.0
  • Value for money 8.0
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6.0
Georgina from Australia
Solo traveler
Standard King Smoke-Free
Stayed 1 night in July 2017
The whole experience would have been better if the”
As we all know when we are on the road the most important thing to get back up and going is a shower. Everything would have been different if I was only allowed to do so! I arrived pretty late and was so exhausted that I fell asleep without remembering to set an alarm. When I woke up it was 5 minutes until check out- I called down to the front desk and asked them if it was possible to take an extra half an hour to have a shower. The lady was dismissive and did not even create a compromise- just said I had to get out of there as it was a full house that night. I rushed to get all my stuff together and was quite flustered. Upon checking out with the same lady when asked about my stay she offered that I then go have a shower. It was a 2nd floor room and all my car was already packed- at this time it was unrealistic and a joke. I looked on the internet and saw that this was not true (there were still rooms available to rent for the night) and also could see that all around me there were no cars in the parking lot. It is unlikely that everyone would arrive to check in at once (considering when I arrived at 11:00 at night there were others who arrived around the same time) and I just found this bad customer service, not to mention I didn't feel right the whole rest of the day due to a bad start. I wrote the review when asked in my email from Red Roof and the response I got was again dismissive. I will not stay here again and I do not recommend any one else to considering there are other places in the area that are probably trained properly with customer service and would have a little understanding! If I wanted to rough it I would have camped some where and saved myself the money!
Reviewed July 27, 2017
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6.8
Keith from United States
Couple
Standard King Smoke-Free
Stayed 1 night in October 2016
Very nice room”
Small bathroom
Reviewed October 29, 2016
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8.0
Almedia from United States
Couple
Standard King Smoke-Free
Stayed 1 night in March 2015
my stay”
overall friendliness, cleanliness and comfort was very good
it was good other than having no blow dryer in the room there was no problem
Reviewed March 16, 2015
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Red Roof Inn Rochester - Henrietta
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