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Lotus Laverne Hotel
Deluxe Double Room - Bed, Lotus Laverne Hotel in Ho Chi Minh City
a bedroom with a painting on the wall and a painting on the bed, Lotus Laverne Hotel in Ho Chi Minh City
Lobby, Lotus Laverne Hotel in Ho Chi Minh City
Lotus Laverne Hotel
Lotus Laverne Hotel
a window with a plant growing out of it, Lotus Laverne Hotel in Ho Chi Minh City

Removed from saved list

7.5

Very good

499 reviews

499 reviews

Housekeeping3
24-hour front desk1
See map
See map

7.3

Very good

Location rating score

Very good location - 2.1 kilometers from city center
Parking
FREE
Popular landmarks
Central Post Office 3.1 km
Saigon Notre Dame Cathedral 3.1 km
War Remnants Museum 3.2 km
The Independence Palace 3.4 km
Saigon Opera House (Ho Chi Minh Municipal Theater) 3.5 km
A O Show - Lune Production 3.5 km
Ben Thanh Market 4.0 km
Ho Chi Minh Squares 4.1 km
Bitexco Financial Tower 4.1 km
Cu Chi Tunnels 33.7 km
Nearby landmarks
Shop&Go 200 m
Âu Lạc 320 m
Bệnh viện Ung Bướu 360 m
Cancer Hospital 360 m
Columbia Asia Gia Dinh International Hospital 570 m
Gia Dinh People's Hospital 570 m
nhà 4 610 m
Ba Chieu Market 650 m
Ong Mausoleum 690 m
Co-op Mart -DTH Branch 710 m

Lotus Laverne Hotel

5/24 No Trang Long Street, Binh Thanh District, Bình Thạnh, Ho Chi Minh City, Vietnam, 0000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bình Thạnh part of Ho Chi Minh City, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous War Remnants Museum. This 3-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Check-in [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Bar

Ticket services

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Bar

Laundry service

Restaurants

This property is in high demand!

3 travelers have booked today.

Value for money7.2
Distance to city center5 km
Location rating7.3
Nearest airportTan Son Nhat International Airport (SGN)
Distance to airport4.3 km

Rooms available at Lotus Laverne Hotel

Standard Double Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Family Room
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 double bed or 1 single be...
Enter dates to see prices
Studio with Balcony
...
  • Room size: 20 m²/215 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Deluxe Studio
...
  • Room size: 22 m²/237 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 25 m²/269 ft²
  • 1 double bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices
Family Room
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
Superior Queen
...
  • Room size: 30 m²/323 ft²
  • 1 queen bed
Enter dates to see prices
Standard Double Room
...
  • Room size: 25 m²/269 ft²
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Lotus Laverne Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Lotus Laverne Hotel?

For those who wish to drive their own cars, Lotus Laverne Hotel has a car park right on site for maximum convenience. Parking is free for guests.

Is breakfast offered at Lotus Laverne Hotel?

Adults can enjoy breakfast offered with an additional charge of 50000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Lotus Laverne Hotel?

Lotus Laverne Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Lotus Laverne Hotel?

The closest train, metro, or bus station to Lotus Laverne Hotel is Ben Xe Mien Dong Bus Station, 1.8 km away.

What restaurants are nearby Lotus Laverne Hotel?

Restaurants including Dong Hoa Xuan Restaurant, 3 Con Soc Sushi and Banh Mi Nguyá»…n are popular in Lotus Laverne Hotel’s neighborhood which is known as Bình Thạnh.

What popular shopping places are close to Lotus Laverne Hotel?

Shopping options in Lotus Laverne Hotel’s Bình Thạnh neighborhood include Ba Chieu Market, Palm Vietnam Travel - Day Tours and Henna Art By Kim.

What are popular attractions near Lotus Laverne Hotel?

Lotus Laverne Hotel’s location in the Bình Thạnh neighborhood makes it close to famous attractions including Binh Quoi Village, Ong Mausoleum and Le Van Duyet Temple.

See map

Explore the neighborhood

What people love about Lotus Laverne Hotel

  • 8

    Very good
    Cleanliness

    "The room is quite clean."

    Triet

    |

    May 5, 2021

  • 8.8

    Excellent
    Bathroom

    "Room was very clean, bathroom was nice."

    Aloysius

    |

    September 13, 2019

  • 10

    Exceptional
    Staff 

    "Nice hotel and staff"

    Ethen

    |

    September 28, 2019

Property ranking|Compared to 5,324 Ho Chi Minh City properties
See all rankings
Cheapest price score
Room size
25 sqm.
Service score
8/10
Cleanliness score
7.6/10
Better than
97
%
of Ho Chi Minh City properties
Bigger than
92
%
of Ho Chi Minh City properties
Better than
89
%
of Ho Chi Minh City properties
Better than
87
%
of Ho Chi Minh City properties
Overall rating:

7.5

Very good
499 reviews
Cleanliness
7.7
Facilities
7.1
Location
7.3
Read all reviews >
More about Lotus Laverne Hotel

More about Lotus Laverne Hotel

Lotus Laverne Hotel

See more of Ho Chi Minh City when you stay at Lotus Laverne Hotel and experience all the benefits of a truly central location.
Lotus Laverne Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. Front desk services including luggage storage can assist with your needs.
If you need, the ticket service can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Lotus Laverne Hotel. Some rooms are equipped with blackout curtains and air conditioning for your convenience. In-room entertainment such as television, is provided for guests in select rooms. The hotel also offers bottled water in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides toiletries and towels in some select rooms.


Dining and things to do

If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions. Guests who prefer to make their own meals will love the in-house shared kitchen available here.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. Experience local culture through architecture at Central Post Office located 3.0 km away. The best way to remember your time in Ho Chi Minh City is with a nice gift at Ben Thanh Market located about 3.9 km away.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 95% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 91% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 91% of other accommodations in Ho Chi Minh City.

Show less

Amenities and facilities

Very good
Facilities

7.1

Languages spoken
  • Vietnamese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Kitchen
  • Restaurants
  • Room service
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Salon
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
Access
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Closet
  • Free bottled water
  • Non-smoking
  • Private bathroom
  • Shower
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian

Location

5/24 No Trang Long Street, Binh Thanh District, Bình Thạnh, Ho Chi Minh City, Vietnam, 0000
Very good
Location

7.3

Airports
  • Tan Son Nhat International Airport (SGN)
    4.3 km
  • Can Tho International Airport (VCA)
    134.7 km
Public transportation
  • Ben Xe Mien Dong Bus Station
    1.8 km
  • Saigon Railway Station
    3.6 km
Hospital or clinic
  • Bệnh viện Ung Bướu
    360 m
Shopping
  • Ben Thanh Market
    4.0 km
Convenience store
  • Mini Stop
    570 m
Cash withdrawal
  • ATM
    1.7 km

What's nearby

Popular landmarks
  • Central Post Office
    3.1 km
  • Saigon Notre Dame Cathedral
    3.1 km
  • War Remnants Museum
    3.2 km
  • The Independence Palace
    3.4 km
  • Saigon Opera House (Ho Chi Minh Municipal Theater)
    3.5 km
  • A O Show - Lune Production
    3.5 km
  • Ben Thanh Market
    4.0 km
  • Ho Chi Minh Squares
    4.1 km
  • Bitexco Financial Tower
    4.1 km
  • Cu Chi Tunnels
    33.7 km
Nearby landmarks
  • Shop&Go
    200 m
  • Âu Lạc
    320 m
  • Bệnh viện Ung Bướu
    360 m
  • Cancer Hospital
    360 m
  • Columbia Asia Gia Dinh International Hospital
    570 m
  • Gia Dinh People's Hospital
    570 m
  • nhà 4
    610 m
  • Ba Chieu Market
    650 m
  • Ong Mausoleum
    690 m
  • Co-op Mart -DTH Branch
    710 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out from12:00
  • Check-out until12:00
Getting around
  • Distance from city center5 km
Extras
  • Breakfast charge (unless included in room price)50000 VND
The property
  • Number of rooms 20

Reviews of Lotus Laverne Hotel from real guests

Provided by verified guests of Agoda
7.3
/
10
Cleanliness7.7
Facilities7.1
Location7.3
Service8.0
Value for money7.2
High score for Ho Chi Minh City
Rating
9+ Exceptional (21)
8-9 Excellent (7)
7-8 Very Good (8)
6-7 Good (2)
<6 Below Expectation (23)
Time of the year
Mar - May (11)
Jun - Aug (14)
Sep - Nov (23)
Dec - Feb (13)

Show reviews that mention 

Showing 61 verified guest comments
1234
10.0
Exceptional
Ethen from Vietnam
Solo traveler
Deluxe Double Room
Stayed 1 night in September 2019

Excellent ”

Nice hotel and staff

Reviewed September 28, 2019

See room deals

8.8
Excellent
Aloysius from Singapore
Solo traveler
Standard Double Room
Stayed 2 nights in August 2019

Value for money ”

Room was very clean, bathroom was nice. One light in my room was not working though. Front desk staff was very friendly and accomodated to all my requests. Worth every dollar! Only downside is that the hotel is a little hard to locate, especially if it is your first time in Vietnam.

Reviewed September 13, 2019

See room deals

8.0
Excellent
Triet from Vietnam
Couple
Standard Double Room
Stayed 1 night in April 2021

It's alright. ”

The room is quite clean. However, the hotel is quite cramped.

Reviewed May 05, 2021

See room deals

6.4
Good
Fu from Vietnam
Solo traveler
Standard Double Room
Stayed 1 night in December 2018

Room quality”

Staff did not check up the room before handing out. Room is poorly maintained.

Reviewed October 24, 2019

See room deals

5.2
greg from Canada
Solo traveler
Standard Double Room
Stayed 1 night in December 2018

Far away from everything”

Do not stay here. It is far from the anything. There is nothing around. It cost 230,000 VND to get here from the western bus station. 100k to walking street. Rooms was very small but nice.

Reviewed January 02, 2019

See room deals

Dear Valued guest, Warmest greeting from RedDoorz. First of all, we would like to apologize for the bad experience that happened to you. We had received your complaint, about your previous stay with us. We had reviewed the situation that moment. What happened to you was a disappointment and we are very sorry for the inconvenience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It would be such a pleasure to personally back to our property. We are looking forward to welcome you back in your next visit and it will be utmost pleasure to serve you even better in the future. Regards, Reservation team

Responded January 27, 2019
Lotus Laverne Hotel
6.0
Jeffery from Malaysia
Solo traveler
Standard Double Room
Stayed 1 night in March 2019

Above average”

Facilities need to repair and check

Reviewed March 27, 2019

See room deals

Dear Valued guest, Warmest greeting from RedDoorz. First of all, we would like to apologize for the bad experience that happened to you. We had received your complaint, about your previous stay with us. We had reviewed the situation that moment. What happened to you was a disappointment and we are very sorry for the inconvenience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It would be such a pleasure to personally back to our property. We are looking forward to welcome you back in your next visit and it will be utmost pleasure to serve you even better in the future. Regards, Reservation team

Responded April 13, 2019
Lotus Laverne Hotel
5.6
Ling from Vietnam
Solo traveler
Deluxe Studio
Stayed 5 nights in March 2022

No credit card option”

No credit card or money transfer option, kind of inconvenient

Reviewed April 28, 2022

See room deals

2.0
WEI from Taiwan
Business traveler
Standard Double Room
Stayed 1 night in June 2020

Acceptable”

Sound insulation of the room very bed,I was stay for over night ,but reception set a family guest upon of mine room,a kid jump on floor all the time,just got a terrible over night stay there..

Reviewed June 28, 2020

See room deals

9.6
Exceptional
Amir from Finland
Solo traveler
Standard Double Room
Stayed 2 nights in November 2018

Nice clean, simple”

I don't know anything bad to say this hotel. Price is good and take only 15min to see City

Reviewed November 24, 2018

See room deals

Dear Valued Guest, Warmest greetings from RedDoorz. First of all thank you so much for choosing RedDoorz as your accommodation in Ho Chi Minh. We are reaching out to you about the review given. We are happy to know that you are have a pleasant stay in our property. We will keep improving our services to better in the future and makes our guest to be more comfortable staying with us. We are looking forward to welcome you back in your next visit and it will be utmost pleasure to serve you even better in the future. Regards, Reservation team

Responded January 27, 2019
Lotus Laverne Hotel
8.4
Excellent
Tran from Vietnam
Couple
Standard Double Room
Stayed 1 night in August 2018

Good choice. Room is small”

The hotel is new, clean and much better than others at the same low price. However, the room is small. The Reddoorz in District 7 is more beautiful

Reviewed August 16, 2018

See room deals

First of all thank you so much for choosing RedDoorz as your accommodation in Ho Chi Minh. We are reaching out to you about the review given. We are happy to know that you are have a pleasant stay in our property. We will keep improving our services to better in the future and makes our guest to be more comfortable staying with us. We are looking forward to welcome you back in your next visit and it will be utmost pleasure to serve you even better in the future. Regards, Reservation team

Responded January 27, 2019
Lotus Laverne Hotel
8.8
Excellent
John from Vietnam
Couple
Deluxe Double Room
Stayed 1 night in November 2018

Excellent”

Good location for us, but probably not for anyone wanting to be near the centre. Nice facilities, although no hot water in our room! Staff were friendly. All in all, great value and a comfortable stay.

Reviewed November 19, 2018

See room deals

Dear Valued Guest, Warmest greetings from RedDoorz. First of all thank you so much for choosing RedDoorz as your accommodation in Ho Chi Minh. We are reaching out to you about the review given. We are happy to know that you are have a pleasant stay in our property. We will keep improving our services to better in the future and makes our guest to be more comfortable staying with us. We are looking forward to welcome you back in your next visit and it will be utmost pleasure to serve you even better in the future. Regards, Reservation team

Responded January 27, 2019
Lotus Laverne Hotel
5.2
Trúc from Vietnam
Couple
Standard Double Room
Stayed 4 nights in September 2018

Don't have hot water regularly”

Staffs are friendly and being active for helping. The room is clean but you'll need to request directly with the receptionist to have cleaning service every day. The room doesn't support hair dryer. again, you have to ask the receptionist to borrow it just for awhile only. However, those are not the worst things. You should be aware that the hotel doesn't have hot water regularly. It's even becoming worse if it's cloudy or raining those days, no hot water at all. Their explanation is that because they are using solar water heater. it depends on weather. :(. That's bad. I would not come back.

Reviewed October 07, 2018

See room deals

Dear Mrs. Trúc. Warmest greeting from Reddoorz. We are so sorry for the inconvenience happened to you during your staying at one of our properties. Your feedback has been noticed by our related team to have better solution for a better service. We hope to welcome you back and to have you served at better service we could provide. Thanks again and have a great day. Best Regards,

Responded October 25, 2018
Lotus Laverne Hotel
8.4
Excellent
John from Vietnam
Couple
Deluxe Double Room
Stayed 1 night in November 2018

Just need hot water!”

Location good for us, but not central. Good value for money, friendly staff. Just need to fix the hot water!

Reviewed November 26, 2018

See room deals

Dear Valued Guest, Warmest greetings from RedDoorz. First of all thank you so much for choosing RedDoorz as your accommodation in Ho Chi Minh. We are reaching out to you about the review given. We are happy to know that you are have a pleasant stay in our property. We will keep improving our services to better in the future and makes our guest to be more comfortable staying with us. We are looking forward to welcome you back in your next visit and it will be utmost pleasure to serve you even better in the future. Regards, Reservation team

Responded January 27, 2019
Lotus Laverne Hotel
3.6
Anatolii from Russia
Solo traveler
Deluxe Double Room
Stayed 1 night in December 2018

Not worth of the money”

Deluxe room is really small, probably just 12 square meters. It’s not like on the picture. The window is just 1 to 1 meter. No hot water, tap was broken. Aircon is really dirty. The area is so far from everything. No restaurants , only local small cafes. The cost was around 17$ but it’s worthy no more than 10$. I don’t recommend to choose this hotel. The most ridiculous it’s early checkin, even to checkin at 13:00 you have to pay 10$ more.

Reviewed December 10, 2018

See room deals

Dear Valued guest, Warmest greeting from RedDoorz. First of all, we would like to apologize for the bad experience that happened to you. We had received your complaint, about your previous stay with us. We had reviewed the situation that moment. What happened to you was a disappointment and we are very sorry for the inconvenience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It would be such a pleasure to personally back to our property. We are looking forward to welcome you back in your next visit and it will be utmost pleasure to serve you even better in the future. Regards, Reservation team

Responded January 27, 2019
Lotus Laverne Hotel
6.4
Good
kitti from Thailand
Solo traveler
Studio with Balcony
Stayed 1 night in October 2022

Go away, don't stay”

If you expect the standard hotel, skip this place. Room renovated from house which not really full finished. Can't describe much, feel like you stay your friend house room. No choice for me as arrived late.

Reviewed October 21, 2022

See room deals

4.8
Anganang from Vietnam
Solo traveler
Stayed 3 nights in August 2022

Acceptable”

ยุงเยอะมาก มาจากห้องน้ำ ปิดประตูห้องน้ำไม่ได้ นอนไม่หลับแอร์ดัง น้ำหยด ทีวี ตู้เย็นมี แต่ใช้ไม่ได้สักอย่าง แต่พนักงานต้อนรับบริการดี

Reviewed August 10, 2022

See room deals

9.2
Exceptional
Pei from Taiwan
Group
Deluxe Double Room
Stayed 1 night in December 2018

房間乾淨整潔!”

房間乾淨整潔也寬敞!在巷弄裡,所以安靜不吵雜!

Reviewed January 01, 2019

See room deals

Dear Valued Guest, Warmest greetings from RedDoorz. First of all thank you so much for choosing RedDoorz as your accommodation in Ho Chi Minh. We are reaching out to you about the review given. We are happy to know that you are have a pleasant stay in our property. We will keep improving our services to better in the future and makes our guest to be more comfortable staying with us. We are looking forward to welcome you back in your next visit and it will be utmost pleasure to serve you even better in the future. Regards, Reservation team

Responded January 27, 2019
Lotus Laverne Hotel
9.2
Exceptional
혀비
Couple
Standard Double Room
Stayed 2 nights in May 2019

가격대비 좋음”

we생이 노굿

Reviewed May 30, 2019

See room deals

8.8
Excellent
혀비
Couple
Standard Double Room
Stayed 1 night in May 2019

가격대비좋음”

we생ㅇ 좋지아니하므

Reviewed May 30, 2019

See room deals

7.2
Very good
Donghwa from South Korea
Business traveler
Deluxe Double Room
Stayed 2 nights in August 2018

위치가 ...”

위치가 대형 병원 뒤쪽이라 호텔까지 들어가려면 환자 병간호를 위해서 그리고 암환자를 위한 곳들이 즐비하게 있어서 그닥 좋은 환경은 아니라고 생각이 됨 다른 사항은 괜찮음

Reviewed September 03, 2018

See room deals

Dear Valued guest, Warmest greeting from RedDoorz. First of all, we would like to apologize for the bad experience that happened to you. We had received your complaint, about your previous stay with us. We had reviewed the situation that moment. What happened to you was a disappointment and we are very sorry for the inconvenience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It would be such a pleasure to personally back to our property. We are looking forward to welcome you back in your next visit and it will be utmost pleasure to serve you even better in the future. Regards, Reservation team

Responded January 27, 2019
Lotus Laverne Hotel
1234
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