Honest review”

I lived here for 3 months. This review is for backpackers that plan to stay long term. Installations are beautiful and well mantained. It has comfy common areas and a nice garden with pool. The biggest problem here are the owners. They come 2-3 times a week to check the hostel, with a non-friendly appearance. When they see a guest they dont like they just kick them out. I saw around 15 guests being kicked out of the hostel for no logical reason, many of them my friends. Sometimes you can hear her yelling at guests and even see the police at the hostel, all this trouble made by her only. They need some management lessons, sometimes I doubt if they got any education really. I hope this review can help them improve, but they don't care what customers think anyway. Sad for them, feeback can be a powerful tool for any customer service business that wants to grow and prosper.

Where is the Nutella ? ”

I have been staying here for over a month and things are changing ! Not the same breakfast, weird rules, etc.

Exceptional”

Best hostel ever ! Except when the owner comes around and throw away your belonging. Other than this, everything is perfect ! Thanks to the people and Leo (manager) that make this place awesome !!

Homely hostel”

Probably the best hostel I’ve stayed at during my travel around Australia. Everything is perfect, the facilities, the people, the location, the rules, the staff etc. Honestly, you won’t be disappointed if you stay at the reef :) I’ve been there for couple of weeks already and don’t wanna move to a share house !

Check you bank statement ”

They might hit you with additional charges which you notice days after you have left.

Do not go there!!! It's absolutely disgusting and a danger for your health!”

The hostel is the cheapest you can get in Cairns and I definitely know why now! This hostel is ready to be closed. The bathrooms were absolutely dirty, rubbish, toilet paper and wet used towels all over. No hot showers, only cold water. The toilet paper is stored on top of the filthy bin and there was bird poo on it!!!The kitchen is dirty and filthy, cockroaches everywhere (which is not unusual, I know and it's not what I'm complaining about). Brown Water dripping from the ceiling in the kitchen. Matress in the room mouldy. People who are staying long term taking drugs next door and everywhere else in the hostel, getting very aggressive during the night. It was a nightmare. Even the price I paid for it was too much. I stayed one night and complained the next morning. It is overall NOT acceptable. I have some very disgusting pictures too, but I guess I can't upload them. What a shame. Be warned backpackers! I went there even though I've read some bad reviews. Big mistake.

Very Nice”

Price n location is very nice for backpackers. Very comfortable place for stay, people is friendly there. Enjoy

Unclean and old”

Looks really good in picturew but in real life it is almost gallring apart. Not good cleaned (or at all), felt lika a cold prison/old hospital and really needed a renovation. The hangout area was dark and the furnitures looked like they were ripped apart or found on the streets. In our room we had an exit door that couldn't be shut so it was like 1-2 centimeter opened towards the street. When me and my friend wanted to unbook (because I paid beforehand and booked 5 nights) we wouldn't get money back and would have to pay 100$ instead. Worst hostel I stayed at and I've stayed in plenty! Would not recommend this hostel to anyone.

The rooms and bathroom n2/f are dirty”

If you have lots of luggage, you need to carry them upstairs. Pool wifi Reception close at12-1600. But you can phone them. One of the worst backpacker hostel I stay!

Appalling staff and cleanliness”

We were shocked at the staff service. There was no cleaner at the time so everything was dirty and untidy. It had a pool which was good but we had to leave because we cousins stand staying in a dump like this. Shame because it could work well of staff were on form

Dirty but cheap.”

Rooms are dirty, kitchen is dirty, but it's cheap. The air-condition stop working in the middle of the night so you wake up all sweaty.

Not bad!”

Vey easy and cheap. great location and friendly st”

Great service but dirty sheets. No wifi that I could find. Room was average and faced a wall.

it's very noisy at night”

Great location,clean,friendly,free meals”

clean rooms free meals useful kitchen big garden swimming pool service with smile nice

Great location, cheep but ...”

Reception was good, my room was clean, as I arrived just few minutes after the reception closure so I had no pillow and couldn't ask for one. the locker in the dorm was all brocken, so there was no locker. the kitchen was realy dirty with bugs every where so I didn't use it. The shower's floor was like black, not very well clined. Even not the outside area and tables. There are a lot of clothes dryer strings, space for everybody. The hostel was full booked and ther was only 2 times 1$ tost of 24 slices for all (60 peoples?), that means after 25 minutes it was empty and not filled again as "there was two big toasts, it should be enought, there is no more". There was an "Free pizza" evening at Woolshed, but we get only one slice of "pizza" for each, pizza was dought with tomato and cheese. Free wireless was nice and worked well, even in my dorm. I didn't try the swimming pool as the lagoon is close.

Dirty rooms dirty sheets no service rude workers”

Everything from room to toilets absolute filth Arrogant staff only two bathrooms worked As the other two had to leave one night before Because could not take it any more I thought That was minimum standard but not here

Badly in need of refurbishing ”

This place badly needs a good clean. Bathrooms and kitchen were filthy. Furniture in common area looked like it had been found on the street. Gaps in the wall of our room were stuffed with newspaper and the window was broken. Also there was no sound insulation and a lot of people were talking loundly and drinking late at night. The free breakfast is some cornflakes. We weren't expecting anything too fancy but it's definitely the dirtiest hostel I've stayed in. It's bearable if there's nowhere else in town available but otherwise there seemed to be nicer places for the same price.

Sucio e incómodo ”

Viaje por varios hostales a lo largo de Australia y sin duda este fue el peor de todos, súper sucio y las camas súper incómodas

Décevant ”

Chambres sales c'est une honte: ca sentait le renfermé, les sols étaient deguelasses (pardonnez ma vulgarité), nos chaussures restaient collées au sol, ne parlons même pas de ce quil yavait sous les lits. Odeur de vomi dans la cuisine, très rustiques. Petit déjeuner plus que limite et ouvert de 8h30 à 9h30 (tard et si peu vu le nombre de pensionnaires) Une cuisine fermée de 22h à 8h30 autant dire que quand on part tôt vous oubliez de pouvoir vous faire un café. Les salles de bain, pas de porte -donnent directement sur le salon donc pour l'intimité on repassera. Tout est détériorié : carreaux du sol cassé, robinets cassés. Pour la piscine vous pouvez oublier, l'eau est jaune !!! Ce backpack mérite un grand nettoyage ! Parce que sanitairement il y a des risques