Very comfortable rooms and attention to detail”

A new, stylish, fashionable and well priced hotel is hard to find in New York. Refinery Hotel is far enough away from Time Square to be quiet but is a close walk to 5th Ave, shopping and transport to fit the bill. This area of New York is being revitalised, while not so hip as Soho, the hotel quality makes up for the lack of close by cafes.

Amazing Stay”

We stayed at the 5 star Refinery Hotel for 5 nights in May 2014., we loved Everything!!! Staff most attentive, especially Door and Reception staff. Roof Top bar has Empire State Building Views, Retractabel Glass roof, makes for a Fabulous retreat! Lize Jazz most nights, but relaxing and the most peaceful stay, centrally located in New York Cit just off Byant Park. WE WILL GO BACK!!!!!

Ruined by its own Success”

The Refinery was my favourite hotel in New York and this was my 5th stay. However from a little known boutique hotel it has become one of the trendiest place to New York so now you cannot get a drink and anything to eat at night because it is overrun by the trendies and there are no facilities for guests. Lat night I return from a meeting to find 100 yard line of people waiting to get to the roof top bar, all the internal space and places full of those who are not prepared tom wait for the room top and no tables in the restaurant for guests.

Exceptional”

Our stay at Refinery Hotel was a fabulous one. I indicated upon booking that it was a birthday trip for my partner and that it was our first times in NYC, and the Refinery Hotel team sent a cupcake from Magnolia Bakery and a bottle of red wine over to us which was greatly appreciated. The staff were all friendly and really helpful and that just really added onto our already very pleasant stay. The room was clean and chic, the bathroom was great and the location of the hotel was fantastic (we saw the empire state building flying the colours of the American flag on Labour Day from our room). We got to many places by foot and we were spoilt for choice when it came to food! I would definitely be returning to Refinery if I re-visit NYC!

Fantastic stay at The Refinery ”

The hotel was fantastic. From the location to the staff to the rooms which were very spacious and the bed, super comfy. We had an inside room so very little noise was heard. Renita one of the managers helped us with the subway & there are a couple of stations very close for getting about the city in a hurry. It really seemed that the staff went out of their way for you from your arrival right upto the minute you left. I highly recommend this hotel even if you have never been to New York before!

A favourite in NYC”

My fourth stay at Refinery and still a favourite. Small, quirky hotel on 38th is very different from the typical characterless major hotels brands. Staff are fabulous and genuinely super friendly. Rooms a larger than usual and well provisioned and I like the around round 38th as there are good restaurants and not as tufty or crowed as Times Square or Central Park areas.

Great spot for a first trip to New York”

This is a nice boutique hotel in an excellent location in midtown for many of the tourist attractions. An easy walk to Central Park, Times Square and Rockefeller Plaza. Good subway access. The staff were super helpful and friendly at all times. The rooftop bar is lovely but is very much a tourist conveyer belt, especially at the weekend. We also ate and drank in Parker and Quinn for breakfast and lunch. This is a lovely spot and a good recommendation even if you do not stay in the hotel but need somewhere nice in midtown. The rooms are nice, although we stayed for 8 nights and the hanging space and storage was probably not sufficient for that length of trip.

Fantastic Hotel”

Absolutely loved this hotel, perfect location, lovely staff and amazing rooftop. We’ve already decided that we’ll be staying there again when we return to NYC. Cannot recommend the place enough. Bryant park was beautiful as well and its about 5-10 minute walk from Times Square.

Good hospitality”

All staffs are so friendly and so kind. Bar on the roof top is gorgeous and the view is great, as they say No.1 view is NY. The design is stylish but cozy. We enjoyed our stay at the hotel.

Poor after care ”

Really enjoyed my stay in this hotel. But on returning home my credit card called checking some transactions. I couldn't recall them so I got intouch with the hotel and they had taken more money off my credit card After checking out. 1, for a soda I had purchased outside the hotel but left the empty bottle on the side. 2 for extras on the taxi that I had booked through them, which were not on my final bill before checking out these charges were for a collection from the airport 5 days previous so I would of though by todays technology they would of been added before I checked out and to add to that I was over charged. I emailed the hotel and they said they would look into it. They got back intouch and said they would refund my money but still haven't so this is why I am writing this. I feel like I've been had by this company ,I could of challenged the excessive charges from the cab company while I was there if only they had been on my bill when I checked out also the soda charge I think 5 days is enough time to up date your bill here's hoping after yet another email they refund my money.

Great Stay at Refinery”

A very cozy boutique feel hotel. The rooms were pretty big considering it's a boutique hotel. Very clean and the hotel smells wonderful as soon as you walk in. The elevators were a bit of a problem especially on weekends where they have one out of three used for their very trendy rooftop bar/restaurant. That leaves two for patrons of the hotel and was a bit inconvenient. Other than that great place in a very central location!

Great stay in a boutique hotel that oozes NY City.”

Fabulous hotel with very friendly staff and great NY style.

Great Stay”

Excellent Hotel. Would definetly stay here again. Staff couldn't do enough for you and were very friendly. Bravo to the staff and management at this hotel for a terrific holiday and for putting customer needs and comfort above everything else.

Surprise in New York”

Crazy waking up at 7 AM in the morning for a fire alarm test, and still have the feeling it was a great experience, most of all because the staff took extra good care for us, (free breakfast, no excuses, late check out) So compliments. Great cosy hotel between all the too big brands!

Good”

Refinery enjoy a very good location on 5th Avenue. The room is tiny but with strong historical style. The only disappoint thing is their service. The waiters are quite indifference.

Worst sleep in Manhattan”

I'm in Manhattan constantly. I like to try new hotels on occassion. This might be a nice place for a drink on the rooftop, but hated staying here. Construction noise all night long and there is no way that the front desk did not know about this. Worst experience in a Manhattan hotel ever.

Great stay near Bryant Park”

Excellent. Would definitely stay again. Enjoyed the hotel and staff was friendly and accommodating.

Nice...but”

Everything was great but the room location was awful. We stay in NYC all the time & this was the 1st time street noise kept us up all night.

Big rooms for NYC”

Boutique, groovy NYC stylings. Friendly and helpful staff. But biggest selling point is the size of the rooms. Much bigger than the norm for NYC

Below expectations”

Average. Room was very noisy on the street, wasn't cleaned efficiently, we had to request cleaning. Location is great if you like times square. We booked as we wanted to experience their rooftop bar in summer. Each time we went to go it was closed for a private function. Room had many things that needed repair. Save your money, not value at all.