Traveling to Indonesia? Find Banten Province hotels

1. Since your hotel is next to the ICE BSD Hall where it is very common to be busy on exhibition period then you should know that you need more receptionist to serve the customer. On the checking-in time at around 13.00 - 13.30, about 6 the customers together stood in 2 lines, while it took about 10-15 minutes for 1 staff to serve the customer. You should create special receptionist dedicated for customer who has already booked the room through online application so that typical customer is not getting disturbed by regular customer. 2. The receptionist did not ask if the customer bring the car or not so if the car was not registered then the customer has to pay for the parking fee every time he leaved the hotel. So you should put it your standard procedure. 3. I booked for a king size bed. I picked it on the apps. Then why your staff made me confused by saying we could not promise for what I have already booked on the apps? Why you offer something you can not provide?

I stay with my wife & 2 years old daughter. Room cleanliness, pool & food is perfect. Just because of the hotel was fully booked, than a little bit hectic during breakfast & check in. But the staff are responsible & well managed. I went there to entertain my wife & daughter. It was achieved. Pool is not so wide but perfect, the water is so natural, clean & fresh!! Food kind are vary, good taste. Night time in the lobby & cafe, is so comfort. If you want to take a walk about 50 meters, you can find seafood restaurant. But I choose Makassar seafood restaurant. About 5 minutes driving from hotel to Cilegon direction. Then we went to the Beach. Yeaaah...we got sand beach with less wave. Excellent for kids & toddler to play. Kids can play sand or see fish trapped between the coral reef. My wife also enjoy that one, walking above the coral reef, seeing the fish, crabs eels until the edge of deep sea. Please be careful. They was so happy. But not for me. The beach can not be used not swim. Please don't imagine you can swim or surfing there. It fully covered by coral reef, you can see when the sea is receding. The water will cover the coral reef when high tide. If adult want to play in the beach, like a beach boy, you can get several real beach spots in Anyer by 10-20 minutes driving to the Labuan direction. I did that, finding the nice Beach spot before check in. You can swim or surfing. Unfortunatelly there is no identification for the beach. it is located about 2km after Karang Bolong Beach I arrived at Anyer at 10 AM, While waiting for check in time at 14 PM. Finally, Hotel is perfect, hotel's beach is perfect for toddler. It is worthed.

We stayed in this hotel because of the close proximity to a wedding venue we attended. Although we arrived almost midnight, the front desk staff were lovely and made us feel welcome. Room allocation for our family was great, they did their best to allocate us as close as possible. and we were delighted when they allocated us to a connecting room. Facilites were good, they have swimming pool and gym on 2nd floor. Internet access was good and free in all area. The cleanliness of the rooms were excellent. We did not have breakfast so are unable to comment on that. The location was excellent, just opposite the Living World mall. We had memorable stay and enjoyed our time here and would highly recommend this hotel.

The room surprisingly clean. If you plan just relax in the room, this place was all you need. The breakfast was very variative and very delicious.. the price is not as expensive as five star hotel. If you stay here, you should take the breakfast package, thumbs up for the chef! The hotel & apartment is accross the mall, so everything is there. The cons only for the swimming pool, bathroom and the parking ticket, the swimming pool floor is cracked, its not safe because it will hurt our feet..the size is small, if your toddler love to swim, i dont recommend this hotel for your baby. The shower door in room 241 was broken, we cannot close the shower door, and the bathtub cannot wash away the water, it was clogged (same with the shower drainage). The parking ticket was not registered as you checked in, there's some delay, therefore you need to take a stamp for it in the reception, just in case the machine is not working

Santika is the only 4 stars hotels in that area. The price also quite affordable even consider cheap for 4 stars hotel. The room is comfortable, and the breakfast menu is pretty awesome. However the hotel is swarmed with guest. I have stayed there 3 times so far and I never saw the hotel not packed with guest. So expect long que for check in, like 30-40 minutes, and browsing for empty table for breakfast. The staff are totally outnumbered but they do try very best to always smile and helpful so that is good thing. But if you are looking for a quiet hotel with fast service, this hotel is not for you. But with that price for 4star hotel and helpful staff, I will come back again.

The resort is very tidy-looking. Most of the rooms are in the form of cottages. I booked a 3-bedroom cottages and we enjoyed our stay. it's very close to the beach and also the swimming pool. air conditioning worked like a charm and the rooms are comfy. Breakfast was pretty good with some variety. One thing I'd like to complain about is the size of the swimming pool. It's very small and its capacity is nowhere near the potential guests amount in the hotel. The inside of the cottages also looked outdated. I'd fully recommend you to cook in the cottages to save money from eating outside, and also to enjoy your stay better.

I would like to thank the service staff especially the front desk lady who handled my check in during my three day stay. I think her name is ST; I had overlooked during my booking process that I need to pay at the hotel (my receipt number is 02956 dated 22 September 2018) . She was very professional, patient and polite when she realized it the next day. She certainly made my stay a pleasant one as she did not make a big fuss of it. She has all the qualities of what a good coustomer service staff should be especially her calm demeanour and pleasant smile throughout.

First time to stay in this hotel.. it were beyond our expectations! We stayed at premium deluxe room that surprisingly new, wide, and VERY clean!! Excellent facilities: small pantry with big fridge (two doors), microwave, sink, safety box. The best part: our room just by the beach.. and oh its a private one.. (very quite, no sellers, nothing to block the amazing view). There is part on the beach for swim. -plus they have a nice pool too. On Saturday night they serve all you can eat buffet (most of the food were ok -unfortunately the grill seafood were all over cooked/burnt out- they should grill the seafood in the kitchen, Not outside with the minimum lights ) but the ambience of dinner by the beach like JImbaran (Bali) was really nice. Last not least, BIG Thank you Agoda as we found out that we only pay almost half of the public rate through Agoda promo deals.. Yeiyyy!!

We love this hotel very much! This hotel is the best hotel you can find in Anyer area. If you went on holiday with children at Anyer area, do not hesitate to book this hotel. Children will love the swimming pools. The have waterpark pool with 5 swimming pools!!! Not to mention the 30 meters highrope with flying fox adventure, footsal field and of course the watersport adventure. Our family always stay at one bedroom deluxe/standart, which the room can fit you until 10 adults! They have 2 sofabed that can be turned to queen size bed and a queen size extrabed right under the maater bed. The kitchen has a full equiptment, it was very helpful if you stayed with a family/group. The hotel also has a friendly staff. A great family hotel! We will definitely come back again to stay!

Basically you get an small appartement - just without the kitchen. Very spacious and clean. Breakfast ist very good with mostly asian dishes. The pool is cleaned every second day. The mall is not in function anymore, but a small Indomaret is nearby and the SMS (big serpong mall) is very recommended: 15 - 30 minutes taxi ride with really fabulous restaurants (inside and out with evening performances on both ends of the mall - take your pick). If you take a taxi to the airport try to go the small streets behind the hotel: it can save you nearly one hour in not standing in the traffic jam on the ringroad. Google maps can help - or take a taxy from the app Grab - cheap and fast. Be aware that two hotels are very near to each other and the Grand Serpong is just behind the big one.

I transit in this hotel at my trip from lampung to jakarta. The front office staff name Wika was very helpful, she offerred me to keep my pempek and bakso which I brougt from Lampung to be refrigerated in the hotel's kitchen. The swimming pool was awesome! It's a 'must try' in this hotel. The breakfast was delicious with so many choices. The restaurant staffs kept a full attention to the guests. The bed was comfy and I found the japan's toilet in the bathroom, it's really remind me of Tokyo :) , they also allowed me to have late check out until 2pm. The only suggestion is just the wooden floor which need repolished, but It's not a big matter. I regret that I don't have enough time to use the gym, so I can't give any review about that, hope can stay in this nice hotel again and try their gym.

We had just arrived from traffic-laden Anyer about 2 hours away from Serang looking for a getaway from busy Jakarta. First impressions were very good, with speedy checkin at dusk and a big room facing the well lit pool. Unfortunately, they had a live band playing by the pool side, which we would have enjoyed if it weren't for our 18 month old's bedtime. Upon a complaint, we were told the show would go on well into the night and the management offered to downgrade us to the remote cottages a buggy-ride away. As it was already late and the hassle of moving would be a chore in itself, we declined and had to wait out the very loud music. Suffice to say it wasn't a pleasant night for us. The language barrier proved to be a challenge for us as well - they couldn't understand simple requests like "please leave the adapter and mosquito repellant at the front desk instead of sending it to our room" and questions like "what's on your menu for in-room dining" which was very frustrating. The breakfast buffet was extremely limited with few choices that we're not refilled often. Short-staffed meant we had to wait half an hour to get eggs since no one was at the egg counter - the chef was cooking in the kitchen. Despite having a dedicated spa complex, the service was nothing to be impressed about - the receptionist was also the massage therapist and the spa menu was poorly written and explained. The saving grace was the price which was cheaper than the Jakarta average. Serang as a city is also pretty dead so there was nothing to see. We left right after checkout without stopping by anywhere - the fishing village was hours away and didn't seem worth a visit. All other attractions in Banten itself would require at least a 3 hour drive. City not worth a visit, unlikely to come again.

I would recommend this hotel. It was upscale and stylish. It had a shuttle to and from the hotel which I didn't know otherwise I would've used it when I arrived. It runs every 2 hrs on even hours till 10pm. I guess you could email them to let them know when you will arrive and to find out where they can pick you up. The rooms had real showers, a frig, were roomy, good internet service. The toilet tissues roll are kinda small so see if you can get an extra one to last. The gym closes kinda early at 8. It's just a gym so I don't know why it can't stay open later. The only other bad thing about the hotel is that there is nothing to see outside the hotel. There are just some street cart businesses, some stands, not really market place type of businesses. There is a modern mall nearby. Take a left out the parking lot go about 5 blocks down to a major intersection then another 6 blocks left or you could take a taxi. I think it is called Tang City Mall? They don't advise walking it but I didn't see anything dangerous to stop me from trying to walk it.

We did enjoy our stay here, but the 'deluxe sea view' does not have a kitchenette as advertised! We had booked to stay longer than we normally would have so we were disappointed at this! Other than that the room was very nice. The breakfast we a little boring when the resort was full and they had the buffet going, but during the week when they cooked for you only it was better. The restaurant serves excellent food off the menu!! There are also lots of yummie eateries nearby. The staff was very friendly and the room very clean. All and all we would recommend this hotel, just don't expect a kitchenette.

Disappointing. We tried for 2 days prior to arrival to upgrade to nicer villa. But as Agoda was unable to reach hotel, we were advised to request upon check in. After a lot of blablabla, they quoted us 110usd ++ additionally although the hotel list price is only 35usd more, so we stayed at initial booked villa. First nite dinner, restaurant has no bottle beer as ran out so Xmas only, no big deal but disappointing. 1st day breakfast, was told we can only order Indonesian or American breakfast as only 2 villas rented so no buffet available. When ordering for coffee, they informed us they ran out of coffee. As the resort is located past middle of nowhere, we asked to get a taxi to go to town/supermarket. We were informed there is no taxi and hotel transport only can drive us up to main gate. After a lot more blablabla, they managed to let us use the van guy who drove us up from Jakarta (at a few of course). 2nd day breakfast, coffee was there and somehow they also managed to get cornflakes, milk and some jams. We have been using the hotel pool for a few days, (same resort and reception, but somehow cannot charge to room and need to pay cash (no big deal but annoying if u have a drink/snack by pool). On the 3rd day we asked as previous day for a towel at pool and were told we CANNOT get towel as we stay at villa section and not hotel, although we received towel first 2 days, why?? Don't know. Ok, now recreation, we used jet ski which was ok, speedboat out of order so no banana or doughnut race available. Also snorkeling for kids not possible as only have adult mask. So we tried the ATV (4 wheel motor cycle), first one locked up after 5 minutes and would not start anymore so had to walk back for 15min. Second one the chain flew of after 2min so got our money back and forget about is. We booked 5 notes but changed to 4 and luckily hotel accepted and have a refund.

When come theres noone there, lobby empty. Securities told us to check in to Acacia Hotel which was half n hour driving. They didnt hv our name in their booking list, thats why the villa still neglected n not ready. We have to call the Acacia hotel n complain why trouble us. In the end, they let us in and sent the cleaning service. Very bad first impression. The villa actually good, huge, and nice. Beside the first impression, we satisfied with the villa, very private, noone there except 2 securities guys. But no facilities at all, only pool.

look, it really isn't a palace to write home about, but you aren't in Kansas now Dorothy, you are entering rural Indonesia. As a westerner who is accostomed to all kinds of hotels right through out SE Asia over 10 years, it gets the job done. Food serviceable, staff pleasant, business centre running reasonable Internet in, but very old and slow PC & printer & out of date MS office software, but gets basic jobs done, wifi in rooms patchy.. It is a Muslim country rural area with 4am call to prayers blasting out loudspeakers.. Obviously alcoholic beverages are scarce but some beer and very over priced wine on room and rest. menus. Convenience stores to the left and right..(no alcohol) and McDonald's/ Carrefour supermarket a 10 min walk (not at night) or Cab it. La Dian does the job for the price in Serang, I'd check for yourself if your thinking of having a honeymoon there!!..but is better than Ratu Hotel for sure ...just my Obs folks... Safe travels !