Chandigarh State hotels & places to stay

I and my parents wanted to spend a night at this hotel as we had early flight to catch next morning. The images of the rooms shown while booking were very impressive but when we arrived at the hotel we saw a different picture. The location of this hotel is the worst as it is in hard industrial area with slums all around. The room we got had no windows at all and the air condition was not working. The room was stinky the bedsheets were dirty and worst part was the toilet as it had shit on the pot. Staff was trying to be helpful but as the location and cleanliness was too bad this did not compensate. This hotel is not suitably for people to stay. After arriving to this hotel we left after 1 hour and checked in to some another 4 star hotel. We did not even try to get our money back as we just wanted to leave. Don’t make the mistake of booking this hotel as you will regret it.

I specifically booked this hotel because the listing shows it as being in Sector 17, a prime location for much of the best sights in the city. After traveling over 10 hours by bus, I arrived at nearly midnight. The desk man told me I had no reservation. When I assured him I did and showed my confirmation, he said it was for their 'sister hotel' all the way back in the 42nd Sector. I showed him the Agoda listing, proof that the hotel was advertised and labeled as being in Sector 17 and at our current location. He didn't care nor offered an apology or sympathy. Instead he insisted it was not their fault and continued to defend. He offered me the "only" room he had, which was a filthy hole with the bathroom down the hall, for over 1,000 more rupees per night. When I scoffed at that he tried to get me into a rickshaw to drive me 15-20 minutes away to the other hotel. I asked for the manager, who came some time thereafter. He proceeded to tell me all rooms were booked and I couldn't stay there. Having been exhausted from traveling, I was doing my best, however, my patience and platitude were rather low. I informed him of the room I was just shown by the desk man and he insisted they were full and kept trying to push me out the door. At that point it was after 1am and I had no patience, tolerance, or tact left. I demanded the crap room at a discounted price, the manager sheepishly acquiesced, and I dropped my bags. The sheets were stained and covered in hairs. I had to demand clean sheets and pillow cases. Then the manager wanted my passport and said he'd return it in the morning so he could make copies. I remarked that it doesn't take all night to make a photo copy, refused, and took it from him. If nothing else, all they had to do was be nice. Sh*t happens, I get it. Extending a heartfelt apology and some sympathy go a very long way - even if there was absolutely nothing to be done. There is a deep void of these things here. For clarity, the place that

This hotel is located in Sector 45 "burail market", which is quite a down market area of Chandigarh. In fact it is more like an Old Delhi neighbourhood, dirty and chaotic, and quite unlike clean, green and orderly Chandigarh. There are a heap of budget hotels in the area. Chandigarh is not a big city, more like a large town, so sector 45 is not that far from the downtown area. The hotel itself was fine, check in was easy, the WIFI was pretty good. The room was quite large, with high ceilings and a big bathroom with 24 hour hot water. This is a good option if you want to save some money during your stay in Chandigarh.

Had called a day in advance and spoke with Mr. Hitesh that will check-in at 8 am. He said it is fine and will be present. When came at 8:15am, no one at Reception and then a Manager came from sleep and said check-in is at 12 noon! No co-ordination. Mr. Hitesh not there and not reachable! Then Manager said charges for child above 5 years apply! I said agoda booking says upto 12 years is free. He said no. Then spoke with Mr. Chauhan and he said No charges. Parking is outside the premises. The booking said Air conditioning but Manager said not available now! There is no dressing room as mentioned in Agoda. The linen was not spotless as mentioned on website. The website says fully functional bathroom; the bathroom mirror were not cleaned, the basin was leaking and the washbasin is very difficult to access as it is very far from where you stand! Never seen such a position. So everything not as per mentioned on website. The other staff were fine. B/fast is limited serving.

Had an excellent stay at Mint Hotel Premia. It's a new hotel with tons of services you'd normally expect only in high end pricier hotels. Room had tea kettle with selection of green and lemon teas. Rooms are super spacious with nice seating area with sofa type chairs. Washroom was very very clean and had good amenities. Food was delicious and economical. Staff is very helpful and eager to assist you. Highly recommended for stay while visiting Chandigarh.

We did not stay. We booked online, based on the reviews which said it was new clean, good staff etc. When we got there, we were offered a room beside the desk, up an impossibly step stairway, noisy, smelly and not acceptable. The utterly bizarre basis of offering no refund of the booking whether for one day or in our case for the whole 4 days, is totally unacceptable by any standards. The management eventually turned (the alleged GM) up and attempted to offer another hotel further away in sector 35, which again wasn't acceptable. All in all we would and could not recommend this hotel in any way - appalling place.

Overall Hotel Silver Bell is a fantastic budget hotel. Comfy large bed, tv, nice bath room, but the water was not really hot enough for a shower. The staff were very helpful and spoke a little English. The surrounding area (tyre market) isn't picturesque, but you only spend so much time on the balcony - which is big enough to enjoy your morning tea, if it's warm enough. We stayed 2 nights. I fully recommend this to anyone.

Pros- very clean hotel, staff is superb and very accomodating, excellent breakfast, housekeeping staff esp supervisor is very helpful. Front desk staff is very nice. Restaurant staff is very warm and welcoming. Cons- being on the 3rd floor we had a little trouble with the renovations going on the top for the bar opening next month. But it was bearable. The customer service stood out. We were there for 10 nights and hence we had a lot of luggage. The room that was provided to us at the start was pretty small, more intended to the business travellers. But we could barely walk normally as we had 3 big bags

Though we stayed here for only one night the Hotel was good and the staff were even better, warm and very helpful. Special mention for Pradeep & Saurabh. Just a note of caution that when I checked for closest hotel to the airport, this hotel came up within 3 kms. But actually it is not. So please rectify that so that some other customer is not misled. There should be more signages for the entrance to the hotel.