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I've enjoyed 2 stays at the Hyatt Regency Chicago and will definitely stay there again next time. The service is perfect and staff show genuine care and concern for guests. They attended to my every need and looked for other ways to assist on things I didn't even think of. And I really enjoy the breakfast buffet... one of the best in comparison to all hotels I've stayed at around the world. Great job!

I am not sure what I should expect for 4-star hotel. Compared to my previous hotel without stars, this hotel has no bath tub, nor coffee machine. Room space is smaller but has every necessary things. Air condition can be set in a few range of temperature, but this is understandable because Chicago is normally cold. There was water drop in shower room, so I heard the sound of dropping almost all the time. Other than these, such as staff and location is really nice. In summary, I think for this price (about £60) this hotel is worthy. However, it should be considered that is it worth for 4 stars.

The hotel is located right next to the Chicago O'Hare International Airport. It is convenient for travellers who are stopping over in Chicago for a day or two. For me, I had just come off a long-haul international flight. It was easy for me to get to the hotel and take a rest after the long travel. The reception was very friendly. The staff greeted me personally and gave me a quick outline of the hotel's amenities. The concierge was also helpful in assisting me in navigating my way to the city centre of Chicago, especially since it was my first time in the United States.

The hotel was beautiful and clean, the access in and out was super easy and the staff was amazingly kind and helpful. If any of them was having a bad day, you’d never know. The maintenance guy that came up and swapped out our mini fridge was efficient and kind as well. Beautiful view of the city and water as well!! It was nice not being blocked by any other buildings (we were on the 21st floor however). The restaurant,Third Place, inside the hotel was beautiful and delicious as well. The housekeeping forgot to replenish the coffee/cup items but that wasn’t a big deal for us, things happen and are missed sometimes. We would absolutely stay here again and recommend this stay to everyone traveling to Chicago.

Stayed for 5 days for the Cirobe Book Fair in the hotel. Very convenient as the fair was just downstair. Strategic location for sightseeing as well as the Grant Park, Millenium Park and Lake Michigan are just right in front of the hotel. The Shedd Aquarium, Field Museum and the Art Institute of Chicago are just right around the corner. Had a lovely time as I managed to see all these in a very short time.

We like shopping, and the hotel is located near the best stores in downtown Chicago. The hotel is also close to the Art Museum which is a wonderful atraction oif the city. You also have very good restaurants in the area or if they are far away the subway and bus are good options. Also, coming back and forth to the airport in the blue subwayne to Monroe station is a fast and cheap way to movHighly recommended.

It was beyond our exceptions! From the front desk, to the staff and amenities. The location is perfect too! We love going to Bandera's for dinner and it was about 5 blocks away. It's a short walk to the riverwalk and the best Art Museum in the World. My husband and I attended the Gaugin lecture there and enjoyed the special exhibit immensely. The Kenzie hotel had little niceties that when added up made it terrific. They had an umbrella in the room for rainy days, a mirror that has settings based on your day's activities-night, office, daylight.... Breakfast on each floor was nicely displayed ......and pretty good coffee too! Five stars all the way!

I booked this hotel because everywhere I normally stay was sold out and I found a good deal. I was really pleasantly surprised - the St Jane is a gem. Beautiful, large rooms that are tastefully decorated and very welcoming staff. A few minor issues - my room wasn’t ready for check in, housekeeping could have been a little more detail oriented with things like folding towels and hanging robes, the lighting in the room is a little tricky to figure out... but overall was really impressed and would stay here again. Super close to Millennium Park and the riverwalk.

I selected the Cambria because my son was having surgery at Lurie Children's Hospital and the hotel is right next door - literally a 2 minute walk. Great location! Very clean with a very cool vibe. Updated - although still undergoing renovations which was a little inconvenient but not bad (reason for 4 star rating on facilities). Best part - the staff! Exceptional! From the valet who helped unload our car to the staff at the front desk, all were kind, helpful and very proactive in serving our needs. I definitely will stay here again!

The Drake Hotel was one of my favorite hotel experiences ever. The location was awesome and within walking distance of everything I wanted to do in Chicago, the staff were so friendly and helped us book a boat tour, make reservations, etc.; we had afternoon tea there one day and it was phenomenal, it was also a very quiet and restful hotel with wonderful beds, a huge TV, and personality and class to boot. I LOVED the Drake and it would be a dream to stay there again!

I came to USA for business trip to Grand Rapids, MI. So this is one of the nearest Big city from there, so I came here. For the trip, I read throu "Lonely Planet: Eastern USA", and they recommend ONLY this hotel for visit on Chicago. That is the most reason why I choose this hotel. Cause this hotel was founded late of 1800s, so it has more than 120 years of history. Inside the hotel I felt that kind of OLD things like, really small check-in counter, classic feeling elevator - I think they changed the door from frame style that we can see from the Al Capone style old movie :p The room looks modern style, but from the High Ceiling, I can feel really comfortable. It's because long time ago, there was not good Air-conditioning system, that's why they built it like this way. The bath room looks old style but clean. They using all the stuffs from KOHLER. Nice ;) The hotel Location is also really GREAT. You can go anywhere from this spot to the Downtown area by walk. And you can surprise that they have really NICE Gym facility in the hotel!! You can enjoy it while you stay. No swimming pool - but I can accept it.

We had a comfortable one-night stay. The room was clean and roomy. It was nice to be able to walk from the underground parking lot all the way to the hotel lobby without being exposed to the out-of-doors when it was cold and windy. We attended a party in the Ballroom and the facility was very nice. The burger place in the lower level was just right for our needs, and there were other practical eateries in the hotel which made it quite convenient for the guests. One other thing I'd like to mention is that we had trouble finding the hotel parking lot entrance, but when we called the staff he was very patient and courteous and gave us block by block instructions until we entered the lot.

The hotel is very nicely done - it's modern and the place is relatively new. Overall staff was friendly. There is valet parking downstairs for $67/day with in and out privileges. Or park across the street or around the corner in the self parking lots for about $47-48 per day. The hotel lobby is on the 9th floor so you do have to go up to check in first (and not the ground floor). I really liked the security in that once you check in, you can only go to your floor with your key card. The rooms are nice and big. Lots of space to put out luggage and still have a pathway to walk. Full length mirror in hall, LOVE the bathroom with the lights and bluetooth - hook up for music and also lighting is great for makeup. Shower is nice and new and the beds were good. It's quite soft so depends if you like that. nice wall mounted TV and lights under the bed! Very nice and modern overall with lots of toiletries available. Great location in the heart of downtown Chicago. will stay again!

Great staff. Convenient location. Well kept and updated. Good food at the restaurant and neighborhood -- generally speaking, yummy food around Chicago! Room very clean -- service a bit slow, but perhaps low manpower? Still, nice and clean. $16 Urban fee was a bit much -- that is, in-room espresso machine was wonky and made bad coffee (an upgrade would be good); we didn't use the gym (lots of walking to do and places to see in Chicago to get one's exercise); didn't want to keep taking small bottled water due to plastic waste; local phone calls not really a big deal in today's cellphone world; access to printing/business center not very useful, either; wifi a definite must, so that's something positive! Again, no issue with additional cost, but I think $15/$16 is a bit much on a daily basis. Parking is approx $22/day, if you have a car. Overall a good hotel; minor adjustments, but I'd say better than the alternatives in that area. I would definitely come back.

My stay was incredible! The hotel is downtown Chicago, prime location for shopping and dining. Upon checking in I was informed that I'd received a complimentary room upgrade. The hotel has such beautiful decor and the views of the city from the rooms and the rooftop lounge are breathtaking. The staff was fery friendly and helpful. And the on site restaurant served some great brunch eats. The spa was the pennicle of my stay at the Dana Hotel. My spa services were professionally executed and it was a very relaxing and refreshing experience. I will definitely revisit the Dana Hotel and Spa for a longer stay!

I fell in love with Evanston! And Hilton did not disappoint! Hotel staff were polite and always willing to assist in everything! Close to Target, Whole Foods, Burger King, Chipotle, Barnes & Noble, Gap, CVS, Trader Joe's, etc. Special mention to Gabriella of Farmhouse who was so warm and friendly. If I get to visit Evanston again, it'll definitely be Hilton or nothing!!!

Restaurant and Bar both had a nice terrace overlooking a small lake. The weather was great while I was there, so we used it a lot for lunch and drinks. Food was good too. Rooms were nice and clean. I met my sister, daughter and cousin and the hotel put us all in rooms close by on the same floor. Great place to stay. When I go back I will definitely stay there again!

Elevator upgrades in process. The remaining elevators are inadequate. This is understandable, however the staff and hotel management have appeared to make minimal effort to mitigate the deficiencies. For example, the housekeeping staff was telling the guests in the middle floors (of 38) to push both buttons and take rides up so that they can be more likely to get into a car. This resulted in the already overloaded and extremely slow elevators stopping on many floors where there was nobody present., Making them even slower. Also they could have done something like add on extra porters and offer a baggage service with the tip prepaid because I many occasions I entered an elevator that Had 80% of the floor space for luggage instead of people. It was very unpleasant people were angry. Some of The fixtures in the rooms were very dated and in need of repairs. A few of the staff acted like they were doing you a big favor if you asked a question. Most were pretty good tho.

Thanks especially to Alex at the reception and the other staff, my wife and I had a great time at this Embassy Suites property! Although the property was undergoing renovation on a couple of floors at the time, the staff made every effort to avoid inconvenience to guests. In addition to allowing early check-in (as we arrived earlier than anticipated) and assisting with discount vouchers, Alex was also kind enough to allow us a late checkout. And, the buffet breakfast offerings (including the cook-to-order option) would compete with those at many 5-star hotels. Additional thank you goes to the Manager on duty on day of check-out who was kind enough to lend us his ice scraper so we could use to clear our car which was caked under about a foot of snow! You guys are a credit to the hotel brand!!