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They just started implementing this a couple months ago (today 10/1/2018) so will say only your particular 3rd party booking is the only one that hasn't posted it on their website. I overheard them talking to an international couple about this regarding their booking.com booking -- b.s. bec agoda also stated I PAID IN FULL per my booking contract. No clause on it regarding the additional $15 "resort" fee, I've seen other hotels book this and typically avoid those not-really-resorts just want to nickle & dime you.

Wonderful location to all the main down town Santa Fe locations. The Basilica is just short two blocks away. The hotel is also a short walking distance from the Canyon Rd Christmas Eve walk. We did not dine at the Luminaria since is was booked on both days - that means it must have been excellent. Room was nice overall but the HVAC system was loud and the room lost heat pretty quick even though we kept it at 70 degrees. The hotel is showing its age and needs a little bit of TLC to spruce it up. Staff was great. Would still recommend it to family and friends.

This is the place to stay in Santa Fe. On the plaza and so convenient to all the activities,restaurants, museums,etc. A new twist is the valet parking where you have no access to your car in the garage unless you call the valet. With the daily charge of $32 and multiple tips for drop-off and pickup it gets a little pricey for parking. They should lower the daily rate to help offset the new expense.

The Hotel Santa Fe is without a doubt the best value in Santa Fe. And it’s native owned! - Perfectly located a 3 minute drive or 20 minute walk to the Plaza - Close to good restaurants and excellent antique stores - Rooms are clean, comfortable and quiet - Staff is exceedingly friendly and frequently go out of their way for you - Lovely bar/restaurant with tasty food and drinks. And hosts frequent music or cultural events - Nice pool. A few things to be aware of: 1) A surprising $19/day resort fee to cover “amenities” such as free parking, Wi-Fi, pool. Given this is not a true resort with resort amenities, I think this is a bit much. Better to include any truly necessary costs inside the room price. 2) No in room safes. 3) Pool has only 3 umbrellas - 2 of which are attached to dining tables. This is especially a problem mid day when the sun is high and you didn’t get there early enough to snag one. But overall - you get more than you pay for. Highly recommend!!!

Check in staff was a bit slow, but was understandable due to it being the weekend. Front staff worked as a team as much as possible, except one tall gentleman with glasses and light skin, dark hair . This gentleman was not efficient at check in guest in, and held up line for all guest. This indifidual was not verbal or vocal in getting guest attention to move line quicker and more efficient. Guest were disgruntled due to this check in staff individual. I was not able to get his name. If it wasn’t for this individual, I would of been completely satisfied with my stay at hotel. Thank you

Very good place. I'd opt for the mini suite with balcony around room 405. We had a balcony with views of the mountains, a huge room with leather couch, 2 sinks, a fridge and microwave, and we got 2 bottles of water and 2 granola bars each day! Rooms were decorated in true Santa Fe style. Would be a good walk to the plaza (about 1 1/2 miles) but you can easily drive or the hotel has a shuttle. I would stay again!

Behind the Times & Poorly Maintained Building: Behind the Times: In the room, no safe, no microwave, no refrigerator. Poorly Maintained: 1.) The skylight in the lobby above the fountain is filthy, dripping with dirt. 2.) The outside face of the doors to the pool need re-staining along with other outdoor wooden furniture (especially the side tables for the room patios off from the pool. 3.) The pool is closed and the water looks a unhealthy foggy green. 4.) The lighting in the lobby is shadowy and dim. 5.) The restaurant at breakfast had only one waitress - all food is cooked to order - no buffet - if you are in a hurry, forget it.

Very clean, staff was nice except 1 housekeeper walked around looking mopey and almost ran into my oblivious child w a maid cart, didn't say excuse me etc. The rooms were pretty clean which is a A++. The mood of hotel was relaxing. I wasn't happy when a fire alarm went off at 2AM, I understand it was prob due to guest but still interrupted many guests and took me wandering around trying to find out what was going on. Should be a way to handle these things where guests no its a false alarm sooner. There was also a huge waffle debacle the next morning because of 1 waffle maker and many lil guests wanting waffles. My kids waited in line for 35-45 mins for a waffle. Definitely feel a 2nd waffle maker wouldn't have hurt anyone. Breakfast overall ok! Not too shabby. Thankful for cleanliness though, can't say that enough. Would recommend again.

This is a lovely historical hotel located a short walk from the plaza. I have stayed here before and would definitely stay again - the staff is friendly and the hotel is very comfortable. This particular time, I had a room with a wooden floor. I thought it was charming at first, until I realized the room above me also had a wooden floor...and was inhabited by people with very heavy footsteps. May be worth asking if your room is carpeted or not.

Our room was wonderful, and the free shuttle was the cherry on top! We didn’t even need to rent a car which saved us money. The shuttle runs from 10am-10pm. The staff was very accommodating and eager to please. They have dvds to borrow if you want to chill at the resort. The pool was refreshing and the hot tub was hot. The kitchen had everything we needed. The bedroom had blackout curtains, so we slept in as long as we wanted to. The only con was that the elevator was being worked on while we were there, but our room was on the first floor so it didn’t affect us. I highly recommend staying at Villas de Santa Fe by Diamond Resorts!

Absolutely lovely! Decor fits the Santa Fe esthetic without looking cheesy. It’s warm and inviting, rich woods with gorgeous tapestries. And we weren’t even to our room yet! Room was a king deluxe. Very spacious, comfortable bed, outlets on the side of end tables for charging devices, bathroom was large and beauriful’ I seriously did not want to leave. So much character! We stayed at the Hilton in Anaheim 2 nights prior and this blew it out of the water. We will be back!

First of all, the staff was great. They were extremely helpful, and polite. The location was the absolute best. We could hear the Church bells from the hotel when we were outside. The hotel is walking distance to the Plaza, three churches, There are two amazing pizzeria within walking distance. Rooftop in the plaza, and Upper Crust just a hop to the South of the hotel. The pool goes up to 8 ft, The grandkids loved that Senor Murphys Candyshop was a short walk a way. We requested a microwave in our room, and when we got to our room, we had both a microwave and a small fridge. The beds were comfy and large. The tv was not one of the newer models, but it served it's purpose. The kiddos watched Cartoon Network to fall asleep. Other then in the evening, we were never in the room.

Rooms had recently been remodeled and thus were like new. Murphy bed was a useful concept which made a small room much larger. It was comfortable to sleep on with the new mattress. One issue was whether the wifi was free, as it came initially with a $13/day charge during set up. Management did give a code which "zeroed" the charge. Be sure to get the code on check-in.

Check in staff were rude except for the new lady getting trained in. The night bell hop (latino male in his 30's?) harrassed us about moving my truck and camper rudely at 9:30pm at night, and then came back to the room within 5 minutes to try and yell at me again about moving the truck and camper. I hadn't even had time to put my shoes on and find my keys by the time he came back to the room to try and yell at me again. Room was nice, staff needs some customer service training. Will not stay there again. Dr. Roe

Great room, great staff, and perfect location. The folks at Drury make you feel like you're staying at a 5 star hotel. My wife and I stayed for two nights. We ate breakfast at the hotel (free), had a drink at the hotel (complimentary drink tickets), and hit the hot tub three times. We were able to walk to all Sante Fe attractions and were a short drive to anything else we wanted to see (Lumch at the Pantry, Meow Wolf, and hiking trails). If you're heading to Sante Fe this is a no brainer.

I have stayed at this hotel many, many times and CONSISTENTLY it meets my expectations. I just love their beds, but perhaps the most important aspect of staying at the Eldorado is the courtesy and kindness of staff: front desk - excellent valet - kind and helpful housekeeping - so polite You have to have drinks in Agave and the location is unbeatable. Thank you, again, Eldorado.