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The Hyatt Regency in Merida is a great hotel, just a 20 minute walk from the main town square. The room was clean and spacious, with a large in-room safe. The staff were very friendly. I did not try the in-house restaurants so cannot comment. The pool area was stylish, but the pool would be better if it was heated... the water was very very cold. Otherwise it’s a great place to stay.

The staff was incredible friendly and knowledgable. The owner has really great taste- the place is beautiful and comfortable. Large rooms with high ceilings, hardwood floors and comfortable beds. Great showers. Beautifully renovated place with respect to traditional style. The masseuse on staff is really good and not overpriced. The bar makes nice drinks and brings out delicious little tapas on the house. I highly recommend this hotel. Best place I've stayed in Mexico.

This is a small hotel, with a beautifully decorated entrance. The location is really convenient, as it's close to the centre, about a 10-15 minute walk. Initially we had a downstairs room, but were moved upstairs the next day, which was quieter. The breakfast selection was limited (scrambled eggs with ham, some fruit and pancakes), but the outdoor pool area was lovely. I liked how it wasn't too busy and the staff were very welcoming. I'd definitely recommend this hotel!

The owner of this place was so nice and accommodating. They didn't have drinking water onsite but he got us a bottle when I asked about it. The pool area is nice and the decor in the lobby is kinda fun - feels like a scene from a vintage hotel. We disliked the beds though, you could definitely feel the springs and the hard pillows didn't help. The room was clean but always felt a bit damp. The shared areas of the hotel were the best. Great location.

We actually extended our stay as we really enjoyed our time in Valladolid, so much more chilled & Maya than Merida. . We were impressed with our first floor room which was serviced daily & drinking water provided. Nice to have a safe too. . Staff have minimal English but we got by with my Spanish phrase book. Good location just a short walk round the block from the bus station & not too far from the main plaza. Don't miss the Sunday night live music & dancing free at the plaza & a hidden gem cafe in Candelaria Park called La Casa del Cafe Kaffe. Avoid rooms near the pool it sometimes got noisy after 9.

This little place is great - the staff are amazingly friendly and helpful and provided us with lots of information and recommendations on what to do and where to go around the area. The location next to the main square couldn't be bettered, but there's no need to worry about noise as the rooms are tucked away from the street in a quiet little garden. The rooms are spotlessly clean and have their own simple charm. We thoroughly enjoyed our stay here.

The accommodation was perfect. Excellent location. Quiet building (even with construction going on next door). The staff were amazing - always happy, greeted you everytime you saw them, the desk was always 'manned'. The knew some english (and we only knew a little Spanish) but we always got there in the end! The pool was always clean and refreshingly cool. Only thing they could have done to make it better would have been a small bar fridge in the room and a water cooler. Definitely recommend this accommodation.

This was a lovely, warm and welcoming hotel. Felt very personal and all the staff were so welcoming and friendly. David at the front desk speaks English and was great at recommending places to eat and shop. The buffet breakfast is simple but all you need - toast, cereal, fruit, yoghurt, juice and coffee and was a great experience sitting in the al fresco dining with other guests. What we loved was the communal use of the kitchen for lunch and dinner, as we were craving some home cooked meals! The room we had was upstairs, was cosy and clean. Shower was great, the best I have had in Mexico! Internet upstairs was variable and only reliable outside on the patio. Some of the rooms were right on the lobby/reception area, so not sure if I would want to stay so close to a high traffic/communal area. The location was great, close to lots of restaurants. Maybe a 10 minute walk to get to the main square but is a nice walk with shops and restaurants on the way. This distance also means rooms are very quiet. My only concern, especially with a small child, was there were lots of stairs to get to the top level and these stairs become VERY slippery after rain. I would definitely stay here again, it has been one of my favourite hotels in Mexico. There is an Italian villa feel with all the white balustrade balconies, outdoor eating and large plants and tiled areas.

This description and photos do not do this place justice! As our first visit to Mérida, we had our initial hesitations about wandering off the "typical tourist" path but this hotel (and city) has completely changed our perspective. Once you reach the center of the city, the architecture, streets, and overall environment have an old European Spanish influence and feel. The streets were filled with people and music, amazing food, and historic landmarks. Once we arrived at the hotel, the front desk gentlemen were extremely hospitable, polite, and knowledgable. We were offered complimentary beverages, a tour of the entire grounds, and detailed advice about the area. It was honestly the true "VIP" treatment, and we've certainly had our fair share of 5-star hotels in the past. We were amazed once we entered the lobby - it was like an immaculate oasis in the center of the urban city. Our single room (which had a private porch with poolside hammock) was larger than most 2br apartments in Seattle, with more amenities than many of the larger 5-star hotels in the usual tourist spots, with the hospitality of a small town bed & breakfast. The next morning, we sat out by the pool and had a great conversation with one of the staff. Our breakfast was delicious and served with coffee in a French press. Once we left, the check-out process was quick and easy and we were on our way. We all wished we had several more nights to enjoy this beautiful hotel. Do not pass it up!

We booked a triple room with breakfast, there was no other option that time. When we got there we were given a small double room at the back of the hotel and no breakfast. My husband went to the front desk to complain then we moved to a bigger room above the restaurant facing the square and got breakfast coupons,WiFi signal in the room, it has a small balcony facing the square. ADO is close by, cenote Zaci is 10 mins away on foot.

Have stayed here in the past & it remains consistent. Free breakfasts include scrambled eggs (get there early if you want them moist!), beans, roast potatoes (tasty). Sliced bread for toast & small rolls as well as pound cake. Corn flakes, jello, rice pudding (liquidy), round out the selections, but you won't go hungry. Coffee, tea, milk, prepared 'juices' available. Nice, colonial style hotel which has been well maintained although not updated. Absolutely clean! Good beds. Nice, if cool, pool. 10 min to central plaza.

After a long drive to Valladolid, We finally arrived to be greeted with "welcome home". The hospitality here was so great. The staff are all very welcoming and helpful. A vegan friend couldn't drink milk with his coffee so without any request one of the staff members went around the nearby shops to see if they could get any. There was none anywhere but the impromptu gesture speaks volumes in itself. The hotel is amazing, the design and layout, and the traditional way in which it has been decorated, create an amazing setting. I was with a group of four, but this place can suit families and even couples. A small detail I loved was that there was no TV in the room (there was in fact a hammock you could unravel and hang). My regret is that I didn't get to stay there longer!! I Highly recommended this place.

This hotel is not a 4-star hotel. It's old, it's probably seen better days. What I find to be the most off-putting was the musty smell in the room, probably caused by the old wooden furniture. Not all staff speaks English. I also wanted to pay by credit card but the credit card machine couldn't connect to the bank so if you're staying here bring a wad of cash! The hotel is about 3km from the historical center of Merida - not the best location if the city center is your main focus of your visit but you can take a van or bus (Pensiones-Chenku) for 7 pesos.

You can't go wrong staying at this hotel. The place is a lovely quiet sanctuary away from the hustle and bustle of the central town centre. The room itself is comfortable and very clean. It comes with a fridge - which we found a godsend in the heat! The staff especially the manager Neo could not have been friendlier and more helpful, treating us like extended family. There are bikes to hire and a kitchen to use and a sweet little pool to have a dip in! Highly recommended

Absolutely one of the nicest hotels during our Mexico trip. We definitely recommend this hotel to anyone. Hotel staff is the best. No request was too much and they are really friendly and willing to suggest nice places to go for sightseeing and eating. We travelled with a one year old baby and they just go the extra mile to make sure that everything was perfectly arranged for the little one. The rooms are very spacious and clean. Maybe the interior finishings in the rooms are not all top quality, but that adds to the charm of an old colonial building. As opposed to some other reviews, we think the breakfast is really good. Good variety in the menu, and the waffles are some of the best we have ever had!!

For Mexican Standards and the price the hotel was quite good. Of course you can not expect a 5 star hotel, but it was clean and quite. It is about 35 min walking distance from the bus station. About 10 min walking distance to bars and restaurants. The shower was not the best, but it was ok. The staff at the reception was friendly and helpful. The cleaning staff was also friendly, but cleaned our room at 5:30pm. So we had to skip the cleaning, cause we were already back from our trip. Best WiFi that we had in Mexico.