Rena's Suites Hotel

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Very good
From 80 reviewsSee what guests said
7.9
Rena's Suites Hotel
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Superior Suite
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Swimming pool
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Swimming pool
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Golf course [on-site]
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Location
Very good
7.6
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Removed from saved list
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Balcony/terrace

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Room choices
8.0
Very good
Room comfort & quality
Junior Suite
...
  • Partial ocean view
  • 45 m²/484 ft²
  • 1 queen bed and 1 sofa bed
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Standard Room
...
  • Partial ocean view
  • 20 m²/215 ft²
  • 3 single beds and 1 double ...
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Executive Suite with Outdoor Hot Tub
...
  • 35 m²/377 ft²
  • Shower
  • 1 king bed and 2 sofa beds
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Superior Suite
...
  • City view
  • 18 m²/194 ft²
  • 1 king bed
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Real reviews from real guests

Agoda Reviews (80)Booking.com Reviews (321)
7.9
Very good
Filter by guest type:
Cleanliness8.5
Facilities7.7
Location7.6
Room comfort and quality8.0
Service8.4
Value for money7.9
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Room type
Junior Suite
Standard Room
Superior Suite
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Showing 64 verified guest comments
1234
4.8
Nuttawat from Thailand
Solo traveler
Standard Room
Stayed 1 night in September 2017
delay flight ”
they dont allow to cancel booking
Reviewed October 26, 2017
5.6
Thean from Malaysia
Couple
Superior Suite
Stayed 2 nights in October 2017
Did not enjoy my stay”
Stayed in superior suite. Shower screen and basin tap leaking causing toilet floors to be wet all time. In-room hot water facility and bottled water not provided where guest needs to get it from centralized kitchen. Requested iron but ironing board not available. Parking was quite a pain if you are driving. Was expecting more from this hotel.
Reviewed October 19, 2017
7.2
CHIA-JOU from Taiwan
Group
Superior Suite
Stayed 1 night in October 2017
Comfortable place with good facility”
15-min walk from bus station, 10-min walk from McDonalds. Can provide pick-up service from Oia to Fira with 25 euro and 15 euro for luggage deposit per luggage. The front desk also helped to print boarding pass.
Reviewed October 17, 2017
5.6
Sameer from United Arab Emirates
Group
Superior Suite
Stayed 2 nights in August 2017
Ordinary Experience”
After stops in Athens and Mykonos and the hospitality we received, our expectations of Santornini were pretty high, after all we were going to one of the world's most beautiful islands to spend 2 nights. We booked and paid for our rooms 8 months in advance and sent requests to be placed in adjoining rooms as we were travelling as a group. Whilst the rest of the rooms are literally are on ground level and above, we were asked to stay in a room in a basement- which I am pretty sure was a storage area and converted to a hotel room. The room opened into an unkempt backyard with construction materials. This room is isolated from the rest of the hotel complex and feels completely disconnected - definitely not why ones goes to a holiday for, especially to Santorini ! The internet didn't work in the room and whilst you don't need internet on a holiday we still had to skype with our son who was back home. The managers were too arrogant, unhelpful and attitudes simply exhibited "oh tough luck, whatever". When I said we paid 8 months in advance and made requests for rooms in close proximity he mentioned " we don't cater to individual requests". We requested multiple times to change the rooms on Day 1 and finally on Day 2 we were checked into a room which was part of the hotel complex. The hotel facilities are nice with modern rooms, a great pool, good parking and the location isn't too bad with Fira city center about a 15 minute walk. The breakfast is quite average and no hot food - but enough to get you started for the day. Whilst the hotel showed some customer service on Day 2, I am not pleased I had to subject myself to that many requests to get our rooms changed and get poor customer service. We paid good money for the rooms so next time I would consider other options to be honest. Tip: The hospitality and service industry is challenging, so unless customer service is in your DNA, could be a wrong career choice.
Reviewed August 28, 2017
8.8
induj from India
Group
Superior Suite
Stayed 3 nights in March 2017
Whattahotel!”
We arrived at Santorini at after 1900HRS from Athens. We took a bus to Fira from the airport and were clueless on how to reach Rena's. The hotel was at a 15mins walk from the Bus station. We were clueless and asked a lady at a jewellery store near the bus station. The lady was so kind, she called up the hotel guys and asked them to send a vehicle to pick us up. I was amazed to see a person so helpful. The hotel guys picked us up from the bus station and dropped us at the hotel. We were given a newly painted room with everything that looked like it was damn new. The next day morning we woke up with the sunlight falling on us from the balcony door, we thought of exploring the balcony views. Though it was a little cold and windy, the view from balcony was decent enough. Sea was not seen but the all I could see was a green terrain and houses spread till your eyes can see. The same day we were served with breakfast in our room which was good enough and was customized to an extent. The overall experience in Santorini was memorable for sure but this hotel just added more flavour to it.
Reviewed July 02, 2017
10.0
Tin from Hong Kong
Group
Superior Suite
Stayed 1 night in July 2016
Totally worth the value.”
Totally worth the value. Perfect view. :D Highly recommended! Awesome breakfast in the hot tub! Star-gazing and breathtaking view at night. I just wish the water temperature could be higher to combat with the breezy wind at night!
Reviewed March 26, 2017
8.4
NARAE from South Korea
Solo traveler
Superior Suite
Stayed 3 nights in December 2016
Good ”
Staff was really nice
Reviewed December 26, 2016
10.0
Then from Malaysia
Couple
Superior Suite
Stayed 1 night in November 2016
nice place and good location”
recommended
Reviewed November 11, 2016
7.2
Kanyanatt from Thailand
Solo traveler
Superior Suite
Stayed 2 nights in October 2016
Nice hotel good location value for money”
The room price is value for money. The location is easily access to Fira city center only 5-10 min by walk, 5 min walk to bus station which is easy to travel around the island with very cheap price (1.80 € each way). The staff looks busy all the time and not so helpful. One bad impression was when I asked for hot water, the staff told me to go out and bought a bottle of water first and he will boil water for me. This kinda shock. When I ask for a cup of drinkable water just to boil because I was exhausted from very long trip to get here. He just simply said that 'sorry' we did not provided water, please bought your own. Such a bad service EVER!!.
Reviewed October 21, 2016
8.0
Salena from Ireland
Couple
Superior Suite
Stayed 5 nights in October 2016
Lovely stay in lovely hotel”
Really enjoyed our stay in lovely Renas Rooms. Easy walking distance into Fira town, friendly helpful staff, nicely decorated room and beautiful pool area. I would highly recommend.
Reviewed October 15, 2016
8.4
Alan from Australia
Couple
Junior Suite
Stayed 3 nights in July 2016
3 days in Santorini”
Nice little hotel, would recommend
Reviewed July 10, 2016
6.4
John from United States
Couple
Superior Suite
Stayed 1 night in March 2016
Reasonably comfortable; but we feel misled”
Rena's Rooms is a fairly comfortable place to stay and not bad value for the money, though the views visible from the hotel were a little underwhelming and largely obstructed. Also we were here in early March which is apparently too early because nothing was ready- pool is empty, staff were not on site early in the morning or late at night, maybe it's better next month. We appreciated that everyone was friendly for us and they even made us a small very simple box breakfast when we told them we would be leaving too early for regular breakfast, that was nice. The main thing we found disappointing was that my girlfriend and I both felt very misled by the front office staff concerning things to do on the island. We were talked in to taking a cruise around the island which we felt was very overpriced at 80 euro (started at 90). We were told it would end with a spectacular sunset to the west of the islands- when we expressed reservations about this due to the bad overcast weather and poor visibility we were told it was much clearer down by the sea and not to worry. It wasn't. We couldn't even tell when the sunset was visibility was so bad. We were concerned about the cold weather and were told the ship would have blankets on board. They did not, we were just given one towel for both of us. We were promised buffet style food available through the whole cruise- when at first the told us we would be given dinner we asked if we'd also get lunch because the cruise was from 1:30 to 6:30 and we were told yes, the buffet would be open the whole time. It was not. There was just one set time for dinner and the rest of the time there was no food available, only a few types of soda, beer, and wine. Though the portions at dinner time were very generous. And we also got the impression that we would be stopping at many places of interest around the island to have time to get out and look around but in reality we just went past them in the water, usually only stopping for a minute or so
Reviewed March 15, 2016
5.7
XIAN from Malaysia
Business traveler
Junior Suite
Stayed 1 night in August 2015
Family room is torn down, need refurbishment”
Spacious room, good staff service and location
Reviewed January 05, 2016
5.7
XIAN from Malaysia
Couple
Superior Suite
Stayed 1 night in August 2015
family room is torn and need refurbishment”
Spacious room, good staff service and nice pool
Reviewed January 05, 2016
8.0
Bobby from Malaysia
Couple
Superior Suite
Stayed 3 nights in October 2015
Nice...”
Location, Staff, value for money
Pleasent stay,5-7 mins walk away from Fira Town center. Clean, friendly staff,arranged for airport pick up but we were not pick up as we only got to know after phoning them that pick up is only after 8am but we arrived at 6am, so we took a cab to the hotel. Reception only open at 8am onwards as well. Early check in in 1130am onwards. All in all it was agreat stay.
Reviewed November 11, 2015
10.0
Carolyn from United Kingdom
Couple
Superior Suite
Stayed 2 nights in October 2015
Highly recommended ”
Rooms very well decorated and very clean, helpful staff, good location
A really enjoyable visit
Reviewed October 14, 2015
3.7
CHAN from Hong Kong
Couple
Junior Suite
Stayed 1 night in May 2015
bad impression of the service, not worth the value”
Good Pool Side
We do have much expectations in Santorini since it is a beautiful and wonderful place to enjoy the sunset in the world. However, we had a bad impression of the service of Rena's Rooms & Suites in Fira. Definitely not worth the value! 1.No transfer service by sea We feel confused and puzzled after arriving at the port by sea from Mykonos as no transfer service for us which the hotel indicates shuttles service on its website We don't know which way we should go since it is our first time to travel in Greece. Finally we took the taxi to the hotel, extra time and transport costs are charged 2. Junior Suite with ocean view? We booked a Junior Suite with ocean view through online. However,we felt very disappointed upon arrival because there wasn't ocean or garden view, even there was no window and balcony in the room! 3.Poor indoor facilities The room is clean but no kettle provided in the rooms. Wifi was sometimes hard to connect. 4.Staff training We asked for changing room for a better view, but the staff answered "should be" no room for us as the hotel is fully booked. We thought the staffs need more professional training. It was directionless to hear the words "should be"
Reviewed October 01, 2015
7.7
Jeremy from Australia
Couple
Superior Suite
Stayed 3 nights in September 2015
Great for the price”
Hotel staff, booking all activities from the hotel & the Greek yogurt for breakfast!
Reviewed September 18, 2015
7.0
isabella from Australia
Solo traveler
Superior Suite
Stayed 1 night in April 2015
Newly renovated and cosy”
Friendly owner
Unfortunately my room was an old room that did not match the descriptions of the pictures which was quite disappointing especially it was really cold at night. However my friends got the new rooms which was really lovely. Owner was friendly and helpful but be careful if you arrive early in the morning like we did, we ended having to brave the cold for hours before someone showed up to check us in.
Reviewed August 31, 2015
9.7
Maria from Australia
Couple
Superior Suite
Stayed 2 nights in August 2015
Beautiful hotel ”
The friendly staff, clean rooms, close to shops
Had a really great time in Santorini and the great staff at reception were really friendly and had great recommendations. Highly recommend !!
Reviewed August 30, 2015
1234
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