Show reviews that mention
Property is divided into 2 parts separated by public road. Deluxe/Sea view deluxe rooms are other side of the main property. Sea view is also quite obstructed. Garden Villa having private pool have no privacy as the pool is visible from the other Villa. Choice of vegetarian food is limited. Property is beautiful and staff is courteous. Property is accessed by a pot holed service road patch of roughly 3/4 kms. off the the main road. Complimentary shuttle service timings to Lamai &Chewang beachare quite in convenient.
Best breakfast buffet ever ”
Everything was amazing , the staff were friendly and very helpful . Also super professional , exactly what one would expect from a 5 star resort . If you want to travel the island , suggest renting a bike or car . The cab or transfer fee's can add up quick . 400b for a cab 500b for their own transport . The one draw back was the toilet had issues . Maybe from the mass amount of rain . It wouldn't flush properly . I'm sure they have fixed the problem . Very responsive to any issue you may have . Enjoy
Good stay fell like home and didn't want leave”
Such a very good warmly welcome from the staff. Esspecailly chef here. He alwayswalking around in the breakfast room to take care of the guest himself. Staff give me a very good information for staying at samui. Excellent!
A smashing hotel with outstanding staff”
We spent a total of 9 nights at the Marriott Renaissance Samui. Khun Nong, the reservation supervisor, assisted us via email with some questions and queries we had prior to our arrival. She was always quick, efficient and very helpful. Upon check-in we were greeted by the reception staff and very well taken care of. The first impression did not leave any room for doubts, if we had booked the right hotel for our holiday. We spent the first couple of days exploring the premises and meeting the staff, lazing around the pool and beach areas. Housekeeping had done an amazing job secretly decorating our room for my partners bday. They had blown up all balloons (30 in total, I felt somewhat sorry for the housekeeping team) and hung them nicely all over the room, spread all the other decorations throughout the room. That surprise was followed by a smashing birthday dinner at the beach front (it was the beach BBQ evening). A table in the first row had been reserved for us and to our surprise after the meal, the waiters and waitresses gathered and surprised us with a birthday cake and sang happy birthday. Khun Woody is a real character and made us laugh a lot during the dinner. These kind of characters really make a difference and stick in people´s memories. Another outstanding staff member I would like to point out is Ken. He was always around when needed. He is a total pro at what he does and went out of his way to assist us anytime, anywhere in any which way. He was always available, always present and always working hard. Simply a great chap you feel you can approach at any time with any questions or queries. We had had a look at the pool villas just after checking in and then decided, after 4 nights in the deluxe rooms, to upgrade to the aforementioned. We were very impressed we were with the villa. Spacious, private and designed in a lovely contemporary Thai style.
Great stay at the Renaissance. I really enjoyed my stay. Besides the room being nice and clean the bed was really comfortable. Also, the big pool by the beach was really awesome. We ordered a lot of food in-room and by the beach, and the food was always delicious. Would definitely come back if I was at Samui again.
Brilliant villa escape”
Loved my stay at the villa at Renaissance Koh Samui! The villas are amazing, beautiful, spacious, quiet and private, a lovely little pool to cool off in, and many pleasant little features. The location is a bit out of the way off of Lamai beach, but close enough that it's just a couple minutes to get down to other restaurants, etc. It's not the cheapest option, but it's a lovely escape in the villas!
Treat yourself to Renaissance Villa life!”
Loved my stay in the Renaissance Koh Samui Resort & Spa - I booked a villa, which was not inexpensive but was worth every penny - beautiful spacious villa with many amenities, friendly and helpful staff, a private pool for cooling off, and a very peaceful atmosphere, night or day. Strongly recommended!
Best Beach Vacation”
We stayed in this hotel for 5 days The staff are friendly and service is good, especially they initiated a special birthday cake for my husband during breakfast. I cannot complain and I had no problems. The rooms are cleaned everyday! The pool is lovely and was barely anyone else there. I would highly recommend this hotel to anyone who wants to have a peaceful break.
This hotel is very well maintained compared with many of the others in Sa Mui. I suppose it helps that it belopngs to the bigger Marriot chain. Prices are reasonable compared with other large developments. The pool is a fun place to be and it has the buzz due to the higher take-up amongst tourists. yet, it is not that overcrowded. The breakfast is a treat. What we get is quality - eg. the fruit juices are squeezed on the spot and the variety is plentiful. It is also a fruits galore with local fruits in addition to the usual fare . Its quality
Oasis in Samui”
Stayed at the Samui renaissance resort over valentines weekend ... it was the perfect gettaway. Was greated by the friendly staff at the resort whom escorted us to our more than ample room. Found everything there more than satisfactory. We ate at all the restaurants there and enjoyed the breakfast so much 5* all the way
Clean,friendly, serene resort”
Comfortable rooms Good food especially breakfast Friendly and helpful staff Excellent service at the Spa Very safe I misplaced my iPad it was found by staff and handed in at the reception desk Con. Location it can be difficult to get to by local transport.
FANTASTIC CUSTOMER SERVICE”
It was out first time in Koh Samui and we are very happy that we chose to stay at the Renaissance! It was a fabulous experience. The room was gorgeous and the staff was outstanding! Especially, Max (Banana Leaf Restaurant staff) and Honey (Front desk staff) were exceptionally kind and helpful. Whoever is responsible for the staff training should be acknowledged for the wonderful job and rewarded for such a great job. We will surely be back again and encourage our friends to choose Renaissance as well.
Fantastic boutique hotel! ”
We stayed here for the first 4 nights of our honeymoon and loved it! We got champagne and treats on arrival (a gorgeous added touch!). The staff was the highlight, so lovely and kind assisting with anything we needed. The breakfast was also fantastic, literally anything and everything you could want or need. It is close to Lamai Beach, definitely a nicer side to the island than busy Chaweng. Loved it here - highlight reccomend.
Good to stay here for long holiday”
We stayed 2 nights here in Villa with private pool. Everything was so perfect, staffs were so kind, breakfast was so many options, the room was bigger than expected, the pool which is next to the private beach. Would come back again for sure.
Amazing Villa Stay”
Stayed in a pool villa with my family (with 2 children) for 3 nights. I am a platinum member of Marriott Rewards, and I was given an additional roll-away bed with no additional cost, welcome ice-creams during check-in, welcome fruits and cookies in the room and complimentary wifi. Hotel staffs were very friendly and helpful. Location of the resort was a little hidden, access from main road could be missed easily if you come from Chaweng direction. We followed a small truck road from main road and passed by some local residential houses before arriving at the resort. They provide free shuttle bus service to Chaweng and Central Festival shopping mall. But for convenience, I rented a car to enable more freedom in time management. The spa pool in the villa was great for bonding moments with my wife and kids in the afternoon. The sofa in the room was good to be converted as another bed for a child, so the villa was simply perfect for 2 adults and 2 children. We were also briefed by a friendly hotel staff about the villa and the resort upon arrival at our villa. Wifi speed was good, but satelite TV channels were limited. Breakfast was good. There were 2 huge pools @ the resort, recommended to use the beach facing pool as the sea view was fantastic. The other pool was the long lap pool with the length of olympic swimming pool but it was located far from villas and quieter. The resort has its private beach. However, the beach did not meet my expectation, the sea water level at that area was too low for a swim. It feels like being always at low tide.
This place is 'heaven' staff are so attentive, friendly and can't do enough for you. The executive chef was helping out daily, clearing plates, chatting to customers etc Pool staff were the best, they have complimentary suncream out and we're always smiling. Would recommend this gem to everyone. Such a relaxing place with such friendly staff and super pool, beach and food! Worth a visit
Great service and bfast”
Had a great stay here at renaissance mostly because of the great service provided here by the staff and the sumptuous breakfast which came with your choice of fresh fruit juice every morning. Ginger, orange, apple, whatever you request they have it. And totally free with breakfast. private beach which was clear. clearer then the other hotel I stayed in. Must be due to a different part of samui. Hotel bed was super comfy too! overall, my husband and I were pretty pleased with our stay here!
Excellent facilities but beach not swimmable”
The Hotel is a good value for money tu beach front view villa. The service and the personnel are very helpfull and kindness. So that We excuse them not to Have prépare the room one night évent if we've sleeped with the afternoon in room Dining! The only thing is that the beach is beutifull to see but not swimmable low or higth tides!
A small gem on the SE coast”
It was wonderful and the staff was extremely knowledgeable. Honey and Romee was always available and friendly at the front desk to answer any questions and provide any booking support for car rentals or activities. The restaurant staff was also very helpful and kind. I can't say enough great things about this resort.
Very relaxing ”
Very good hotel, very nice stay. The beach is clearly the best part of the hotel as it's relaxing. Beautiful hotel. The staff is great. Very friendly, we really enjoyed the service. Although the breakfast is excellent, food at lunch/dinner time is not what you would expect for a Thai restaurant in a 5 star hotel and for this price. We were very disappointed. Another thing, if you are member of Marriott Rewards, tell it upfront when you check in as you will have free wifi in room, otherwise it's 5£/day. We have stayed in 5 hotels during our stay in Thailand and it's the only one which doesn't propose free wifi in room. This is very surprising and not in a good way. So if you are not member of Marriott Reward, subscribe before you stay. It was my second stay there, 1st time was 7 years ago and I would definitely go a 3rd time.
Overrated and disappointing”
They have a serious mosquito infestation problem. Our patches were useless against the lethal mosquitoes. One would have expected the hotel to take better measures given the rainy season, but no. On the bright side, staff performance was on the whole warm and friendly except for one exceedingly rude and surly chamber maid. And the hot/cold water mixer in the bathroom needs to be fixed/improved.
A Very Wonderful Experience”
Let's start with the breakfast. Really great. Definitely spend a little more and get a room that includes the breakfast! The location of the resort is really nice and quiet. Lamai area is great if you don't want all the commotion of the "bigger" areas. My wife and I enjoyed this a lot. The private beach on the resort is nice and warm with plenty of room to swim around. We also suggest waking up early to walk around during low-tide. We saw some cool critters. The staff is what makes the hotel great. LITERALLY ANYTHING we needed they would get us or arrange for us. Rent a scooter? They arranged it. Snorkel trip? They arranged it. Want to send a post card? Buy some stamps at the local family mart and give them to the front desk. Definitely a good value for the money. Highly suggest.
Most relaxing stay in Thailand”
We loved our stay! The resort was beautiful. Service was top-notch. As much as we wanted to go out on the first day, we were lounging and sleeping in the room because it was so comfortable. The bed was so comfortable- best sleep ever. There is a very quiet 50m pool which we found very relaxing. The only drawback is the location. The beach in front of the resort is not the nicest, so it was at least a 30 min-60 min walk to get to the nicer part of Lamai beach. To walk on the main road to get to the local convenience store or restaurant was busy, so you have to be careful for traffic, especially at night. If you just want to stay on the resort and relax this is an amazing choice.
We stay in few different hotel during Thailand trip. They are the most outstanding one. They provide excellent customer service in every little things, also the room is very clean and comfort. Definitely a five star hotel. Recommend if come to Koh Samui!
Everything great, nice food, friendly stuffs ”
I stayed there for 4 days in Samui, and overall it's a pleasure stay. We get up late and have buffet breakfast in banana leaf restaurant which includes variety of foods. And we rent a car from the hotel, though a little bit expensive it's really safe and simple. We drive to chaweng everyday cuz the location of Renaissance is poor which is the only bad thing I can memorize. I can still remember that the first day the resort hold a cocktail and BBQ party beachfront and we happily attend it. The last day we order a shuttle to the airport cost 1000B which is not too expensive. The stuff can speak good english and there's even a Chinese intern. Our villa No.123 and No.124 smell great like lemongrass and the stuffs all friendly with bright smile.
I loved the hotel its nice the staff are amazing”
We loved it, simply nice, the staff curtiouse… I must admit when people make their booking they should separate families from honeymooners as we were disturbed too early by kids in the room next to us.
Comfort and relax staying in resort the fullday”
Fantastic trip in Samui. My Wife, 2 kids and I stayed in Koh Samui 11days, we stayed in Renaissance Resort the last six days. Very appreciated the best professional service provided by Renaissance, FANTASTIC! Hotel Checkin, welcome ice cream for my kids. We just have to sitting in corner sofa, a young German girl gave a hotel introduction, and arrange everything for us, and leading us to the room. The hotel staffs are thinking quite upfront, provide the best service before I request. Everyone, employees in resort, are very kindness and friendly, we feel comfort and relax. Thank you very much the whole team of Renaissance and General Manager, your performance is complimented. I definitely recommend this hotel to all travelers.. Worth! Quiet! Friendly staffs! My suggestion: this hotel only provides a small room for kids, actually, no one be there, as only several story books offers, and nothing. It may be better, change the location of kids club to another place (inside hotel garden), as right now, this kid room is alongside the main road, not really safe. And hotel may held more kids funny activities, e.g. Painting class, DIY lesson, etc...we are willing to join the kids club, if provided by hotel, more fun for kids, andsetup some playground, seesaw, swing... Regards, LI
Perfect Family Stay”
We had a lovely stay and were completely immersed in the beauty of the surrounding greenery beautiful white beach. The best things was the privacy around the beach with not many others able to access. the location is off the beaten track and yet still easy enough so one can go into town for a meal and come back. Only regret - Duration of our stay was too short. Highly recommended and will go there again if given a chance...
Renaissance Koh Samui. Chill out.”
Much more than comfortable. FANTASTIC staff managed by Killian Donoghue. Situated directly on the beach, which enables access to other hotels, beach bars, and local restaurants. Sea bed is somewhat rocky, but hotel have this covered by complimentary rock shoes. What really made a fantastic holiday for my wife, was the interaction between staff and guests. We were treated as family . Chef Tor runs the kitchen to an exemplary standard, and will provide custom meals if required. My wife has a nut allergy. Nothing to worry about at this hotel. Excellent advice given and custom meals cooked. Do not miss the complimentary Bloody Marys at breakfast! Also, Korn, and colleagues opened a bar at 03:00 so guests could watch World Cup games. I can think of no downside to this hotel. It is built on a hill, so persons with walking disabilities may find it a minor chore. In my view, well worth a visit. We hope to return some time.
Wonderful Stay in a Clean, Friendly Hotel”
Absolutely wonderful stay at the Renaissance. From the moment we arrived we were taken care of. Very friendly staff always happy to help and offer recommendations of what's good to see and do around the island. Being vegetarian, Banana Leaf was a goto restaurant for food at the hotel. The Green Curry is absolutely delicious. The Chefs pay special attention to your dietary requirements and will modify pretty much any meal to suit your needs. The villa and pool with garden view was clean, well kept and relaxing to stay in. Be cautious at night as one of the bedroom lights is situated directed on top of the blades of the spinning fan causing an uncomfortable strobe light affect in the main seating area. We would just turn it off and stick with the air con to keep cool. The swimming pool is nice and large and there were always plenty of deck chairs to relax on. The beach is and water area are not the best on the island but then it's only a 15 minute drive to get to Chaweng Beach where the sea and sand are beautiful. All in all an absolutely wonderful stay and we certainly hope to return to the Renaissance soon.
Outstanding service level and great ambience.”
The memorable part of our stay is the customer service levels rendered from the hotel. A big shout out to Deer (from buffet breakfast), Victoria, Mai from Tawann Restaurant. I was very impressed that they remember our name and our room number without mentioning to them.
superb and relaxing holiday for the family”
We were greeted by the airport shuttle by the attentive staff and given a run down about where and what we can do during our stay there. It was relaxing for the family. We like to hang out at the pool area or take walks along the private beach. The breakfast spread was superb and wide range of food catering to the whole family. The quiet ambiance is good for a relaxing holiday. :)
It was an excellent stay. ”
It is just a great place to stay. I was able to turn my brain off whilst there and really enjoy time with my family. I felt the service was very good and overall a good value for the money. I didn't feel gouged drinking at the bar or eating at the restaurants like I have often felt inside the resort. Happy I stayed there. The staff was genuinely friendly, especially to my 5 year old son who had a great time goofing around in the pool and running about the gardens.
Great hotel for the price”
We originally booked a ocean view deluxe and decided to upgraded to a beach front villa for a night because the view is just much better. The staffs are friendly and the price is definitely worth it for the amenities we get. I think the food from the restaurants are just so-so, but the breakfast buffet is awesome, many selections and lots of freshness to it. I would definitely recommend this hotel for visitors who want some level of luxury of the hotel and witin a budget.
Nice Quiet Location”
We booked a Deluxe Sea View room and were surprised to be in the back building at least a 250 meter walk from the beach across a small public road (or bridge). We had a thumbnails view of blue which was the sea. Not sure why we paid more for that. The buildings are nice but expect to do a lot of walking to restaurants, breakfast and the beach. Its a classic wide open walk way Asian Hotel with a nice blend of timber and stone. The room was big, comfortable bed and largish bathroom. We had a nice short stay but won't stay there again. There are a lot of other nicer choices in the same or better price range.
Pleasant stay at pool villa”
We booked delux room but we've been upgraded to Pool villa, that was nice surprise for us. The room was nice, clean and large with big windows. Water in the pool was a bit dirty first day of our stay, next morning we were surprised again, the water in pool was crystal clear and we didn't even noticed when the staff managed to clean it. Excellent breakfast with wide variety of food, beach is clean but rocky. Hotel is a bit run down, need some renovation to do but overall everything else was superb, if we are coming back, definitely staying here again.
comfortable due to complimentary upgrade”
As they were overbooked with a (very noisy) Chinese tour group, we got a complimentary upgrade to a pool villa. It was large, with high ceilings, and comfortable. The restaurants had limited menus and were quite small for such a large hotel. But, even then, few guests used them. There are lots of other restaurants in the area. Lamai is a sunrise beach with lots of broken coral and not suitable for swimming. We headed for the sunset side of the isand for better beaches each evening.
Great hotel with friendly service”
My wife and I really enjoyed our stay here. Even though the Renaissance is quite far out from other heavily populated areas, it was easy enough to book a free van to take us to Chaweng or Lamai. The restaurants at the resort were also quite expensive, but we were paying for convenience and very great quality food so we never felt short changed. The rooms were good, although I found the toilet was a bit too small for my liking and I usually had to flush twice...it felt very cramped. The jacuzzi seemed a bit old and tended to spray back debris into the spa. We never ended up using it.
Excellent Room but very bad service”
We spent 4 days 3 nights and were extremely happy and glad that we picked the Pool Villa, the room was very good and modern. The breakfast was excellent, with friendlly staff. The room service, was very bad, it took them almost two hours to fix our wifi problem. Further problems with power sockets took them almost another two hours and five calls to fix. Also when about to leave they tried to stiff us with 11 mins long distance phone call, that was made at 11.57, five minutes after we left our room! The beach was rocky and mudddy.
Clean and lovely hotel with excellent service”
We spent our honeymoon here in 2007 and 5 years on, returned to celebrate our 5th wedding anniversary. Upon hearing this, the staff arranged or a complimentary bottle of wine. Throughout our stay, staff were friendly and helpful. Everyone from front desk, restaurant and pool staff to our drivers were warm and friendly. Kudos too to the hotel medic that attended to my swollen foot. We will definitely return.
Best hotel we have stayed at to date! ”
this has got to be the best hotel we have stayed at! we arrived early and was not able to check in but were greeted with ice-cream and was able to chill by the pool/beach while waiting for the room to be ready. we managed to get a massage by the beach too! staff were excellent who constantly looked after us during our 5 days 4 nights stay. we will definately be recommending this hotel to everyone who heads to koh samui!
Friendly and helpful staff”
if you are looking for something a bit away from the hustle and bustle of koh samui, this hotel might suit you since the location of renaissance is perfect - not too far away from chaweng & lamai beach but retain the reclusive feel of a quiet holiday place, even though the beach is a bit small and the water is sometimes too shallow to swim. however, the kayaking is perfect in a calm sea and the best thing is two kayaks provided by the hotel are left on the beach for the guests to use free-of-charge anytime they wish!
Fantastic hotel and wonderful service”
The hotel and staff were very friendly and attentive. We had a great room overlooking the lap pool. Bed was comfortable and great pillows. The hotel was extremely clean and tidy. The breakfast buffet was fantastic and catered for absolutely every nationality. The pool was beautiful and private beach lovely to relax and walk to on. It is a more secluded part of the island but we much preferred this to the over run tourist area of Chaweng. There is a fantastic market in Lamai also worth checking out.
Very nice and lovely hotel.”
The stay was very nice, very relaxing. The private pool is pretty small but its ok to cool down and relax. The only one concern is that they put hallogen spot neat the pool and small child stepped on it and burn he's leg very badly. Have to change it to LED or something to make it cooler.
its nice but not amazing”
beautiful resort with a lot of trees, 2 swimming pools, nice decor rooms were very comfortable with a balcony and the bath tub outside but the bed and pillows were not that comfortable service at the breakfast restaurant was very good, and at the check in anf check out desk horrible
Great small resort, fantastic service”
Stayed in deluxe room in main block, upgraded to sea view due to Marriott Platinum status! Also received selection of snacks and drinks. Room not immediately available due to busy season and delay in housekeeping, so they comped a round of drinks at the pool bar. Room was clean and reasonably well maintained with exception of some damage to wood floor near bathroom area. invited to GM cocktails one night, a very nice touch and good chance to chat with staff and other guests. All round, a top quality 4+ star experience. Location is away from main drag at Chaweng (I consider this a positive), but it does mean you have to rent a motorbike (200b per day) or deal with.
Beautiful beach resort and lovely private villas”
we arrived quite late due to flight delays by bangkok airways. the hotel pickup was there waiting. we were promptly checked in and brought to our villa. it was certainly a very beautiful villa, and more than what we have expected. we spent most of our time during our stay at the beachfront pool, taking occasional dips in the sea or in the pool. our day by the pool/beach would not be complete without visiting quan spa. it is conveniently located next to the beachfront pool. the lowlight of the stay was the romantic dining - beach sala. it was not special nor memorable.
lovely hotel and service”
we arrived quite late in the evening and were greeted with a smile. they also offered us a home made ice cream which was quite fantastic. the rooms were very spacious and well equipped. the breakfast layout is extensive and being vegatarian they prepared special pad thai noodles for us and also veg sandwiches. the pool is right on the beach and has a beautiful view. the hotel is located 5 kms from chaweng beach which is where all the action is. we had rented a car so it was only a 10 minute drive. koh samui is a small island and if you have a car you can cover the entire island in an hour. overall renaissance has a good and relaxing feel to it and very nice place to stay at koh samui
Best place to stay on Koh Samui”
we stayed at this hotel for part of our honeymoon and were impressed with everything the hotel had to offer. the service was superior and the room was great! the staff stopped by our room to congratulate us on our honeymoon with a bottle of wine and chocolates...what a great way to start our stay! the hotel is not close to night life but is ideal for a romantic getaway. highly recommended!
We arrived at the hotel and were instantly made to feel welcome. The staff go above and beyond to help in every possible way. The hotel is relaxing and serene. Our bungalow was spacious and surrounded by lush greenery. Giving an tranquil feel. The meals were of a good standard too. There is a free courtesy bus into Lamai and Chaweng. The only downside is that there is not a bus early evening going into these resorts.
We were upgraded to a Villa, the rooms were lovely, so clean and spacious with excellent facilities. I'd highly recommend staying in one of the villas, perfect for a romantic break, the resort offers a great view over Lamai, a relaxed and tranquil resort, excellent food and staff who are extremelly attentive and very very helpful. The villa cane with a private dip pool and courtyard, adding to the luxury and privacy that the rooms offered.
NIce resort with very friendly staff”
we had a great 5 days and four night stay in a private pool villa. ours was classified as a ocean view villa but we could see the ocean at all from the villa so that should be revised. the rooms are nicely decorated and functional except maybe for the living room wher we found the seating to be not very comfortable. this is a place to sit by the pool or on the beach to relax and read but you cannot swim in the ocean as it is too shallow and rocky in front of the resort. the food is great at the tawann restaurant.
Very relaxing and good food”
Loved the resort. Staff very friendly, good English skills, and helpful. the Beach is not nice here, but we had a pool with our villa. We took the cooking class and had lots of fun, learned new recipes and they catered to the menu we wanted to cook!
Excellent resort with excellent service”
this is an excellent hotel that i would recommend to anyone seeking romance and relaxation. we mostly liked the swimming pool that is located in the gardens and the decoration of the whole resort, it is picturesque. the service is vey friendly. make sure you try all of the 3 restaurants in the resort as they are quite good. the rooms (eventhough a bit small) are quite adequate (the view to the garden is excellent), no need to get a villa if you have budget constraint. also take the breakfast in the price, it is really worth it. the location of the hotel is not perfect, but shuttle services are available for free. the private beach is not that great (small), but is not bad either. kayakes are available to be used for free. make sure you use them. as we have been in other hotels in the island, the value for money is this hotel seemed for us the best so far...
Renaissance ,previously known as The Buriraya, is now part of the Marriott group of hotels. This means there are very good staff and hotel managers etc..however Marriott have not spent any money updating this hotel since i last stayed here 5 years ago!Overall good value for money but no complimentary Wi-Fi and no Kids club means we probably wont be back. This style of hotel is known as Boutique and all its nearby competitors have Wi-Fi.
We chose this hotel specifically knowing that we will stay a lot of time inside hotel, and we did not regret this a bit. We had luck with high tide (between Dec 31 and Jan 8 was high tide almost every day), so swimming was very nice. On the last day it was low tide and I walked and walked and could not find a deep spot, it was a little higher than my knee. Hotel is near Lamai and it is also more pleasant and calm place than Chaweng to walk around, not so many people, not so noisy, but it still has a big variety of - restaruants, souvenirs, massages. We were happy with the service at hotel, rooms are cleaned 2 a day, staff is very friendly. Just know, if you want to get out of the hotel, you better call a taxi first, it is about 5-7 min of not a very comfy walk to the main road. Prices inside of hotel for food and spa are high for what you can find in thailand, they are almost like prices in Moscow (the 3'd most expensive city in the world). If you stay in deluxe room, you must walk over public bridge, but it is very short, over a small road with not so many cars, so this was not a problem. Otherwise you can take a villa.
Perfect Honeymoon Destination”
I have been to this resort 4 times in total and have never been dissapointed. The service, food, cleanliness and presentation is excellent. The hotel is truly a gem in the area. Situated on Lamai beach but away from the hustle and bustle. The staff will go out of thier way for you. The hotel has an infinity type pool with a happy hour for drink promotion etc. Another value added bonus is round the corner from the hotel you can find car hire, laundry and breakfast facilities so you are not tied on the expensive hotel rates.
a spectacular place to stay the location is not far from the airport so after the the long flight it was very nice to be settled with in an hour of arriving. we had a superb meal in the Tawann restaurant on the second night, and would recommend the house specialitly of scallops and foie gras. would definitely stay there again.
Oktober 17 until 26”
freundlicher Empfang - was uns allerdings befremdent vorkam, war, dass man uns direkt 18000.-- Baht (als DÉPOT??)auf der Kreditkarte belastete. (wir bekamen die Differenz zu unseren Konsumationen am Ende zurück) aber soetwas hatten wir noch nie in einem 5 Sterne Hotel erlebt. Das Hotel war sehr sauber, aber die Abmachung: BAdetuch in der Dusche -> neues - Badetuch am Ständer -> kein neues funktioniert dort gar nicht obwohl sich in Thailand allgemein inzwischen das BEwusstsein für die Umwelt zu regen beginnt. Ausserdem ist das Meerwasser in der Bucht nicht sauber. An manchen Tagen bildeten sich braune Schaumbläschen auf dem Wasser und das Wasser fühlte sich sehr seifig an????? was ist das????? Im REstaurant bekamen wir anfangs - trotz gewaschen - Tischsets mit Flecken (Fett, welches beim Waschen nicht rausging) und die Ränder der Sets waren teilweise ganz ausgefranzt. Da ich selbst aus der Hotelbranche komme, achte ich besonders auf solche Dinge und das ist für ei 5 Sterne Hotel nicht besonders vorteilhaft. Ansonsten haben wir den Aufenthalt genossen, vor allem da das Personal äusserst freundlich ist und auch die zwei Pools und deren Umgebung sehr sauber sind. Selbst die frechen Beos, welche am Frühstückstisch Brötchen klauen wollten hatten ein Lächeln auf dem Schnabel und waren auch sehr freundlich
Best valued hotel on Samui island”
Free pick-up service from/to the airport, the hotel also provides free shuttle service to Chaweng area and the beach (in the other hotel we stayed, those shuttle services are NOT free). We stayed in 2 different hotels on Samui island and by comparison, Kirikayan is far better than the other hotel we stayed at. The room charge is reasonable, the staffs are very attentive, the apartment style guest room is unexpectedly large, the hotel itself is very new and very beautiful. Though the beach is on the other side of the hotel, it only takes about 3 minutes to the beach by hotel shuttle bus. The beach is amazingly beautiful, on a long stretched of coast line with soft sands and no rocks.
lots of activities available, very nice staff, delicious breakfast with lots of choices and freshly made juice.
Had our wedding here, gorgeous!! cannot fault. best staff best amenities! Perfect
Like I said Perfect! had the best wedding here
Excellent service, totally worth it,”
Booked the private villa & totally loving the privacy & tranquility it offers. Location is very convenient as well. Will definitely be back!
The stay was great”
It was pleasant. But quite far from the main town
lots of choice at breakfast, staff is good, large pool,a pleasure stay at Renaissance, i will visit again.
Great service and lovely view”
Great place for honeymooners and couples. Room is cozy and spacious. Food was great.
We arrived to the Renaissance Hotel in Lamai Beach, Koh Samui on August 6, 2017. It was our 9th day in Thailand after touring Koh Phangan, which was an amazing experience but that’s beside the point. First of all, the service was good at the hotel and the hotel is situated in a beautiful location. We booked a deluxe room in advance and when we arrived, we were told there are 2 elevators that take you to the room and that one is not working. Since we were with twin strollers, we asked to switch rooms and they offered to upgrade us 7000thb for three nights. We took it because we had no choice. When we woke up the first morning, we had bites all over our bodies. Our 6th month old baby had marks on his stomach and our two-year old had bites on his legs, arms, face and shoulders. I had bites all over my back. Our kids could not stop their discomfort and complaints. I was sure it was the mosquitos. But on second thought, we did not go outside once. It was nighttime and we kept the doors closed to prevent mosquitos from coming in. We called the reception to request another mosquito net and went to sleep. The next morning, we got up and we were all ridden with painful bites. By the third night, my husband and I felt the bugs on the mattress. We couldn’t sleep at all. Our children weren’t able to sleep either and the two year old was yelling that there was something in his bed. We left the room at 5am. It turned out that we had more than 6,000 bed bug bites all together! We went straight to the manager of the hotel, who claimed that we brought them in from outside. The hotel made sure to bring us a medical staff and the doctor told us that it’s just an allergic reaction. Four people had the same allergic reaction, really? We were told that the room had been cleaned and was closed for a week (a five-star hotel closes a room for a week to clean?) Cleaning takes 24-48 hours at the most. Unless there were bed bugs previously, I presume. My husband returned to the room l
Staff needs communication & behavioral training”
We wanted to try the property and stayed for a night. I will be candid and say, did not have a great experience. Positives: great location, clean beach, good food seection and minutes away from market or party world. Opportunities: 1. Inroom service communication has to be improved. We had to call 3 times to get it right with initial response from the resturant that we did not place any order; 2. Staff seems to be very arrogant on the success or hotel rating, please be aware there are other 5+ star properties if we are paying that amount; 3. Staff needs to provide accurate information or simply say they dont know; 4. When you see your guest with infant what you can do at the least is be professional and not show your attitude, we are not staying free; 5. Please make sure electric systems and other equipments in the room is in good condition, no one likes to call for help mins after you checking; 5. Kids pool should be for kids and not for adults and smoking.