Renaissance Phuket Resort & Spa

555 Moo 3, Talang, Mai Khao, Phuket, Thailand, 106, 83110
Renaissance Phuket Resort & Spa
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Deluxe King, Guest room, 1 King, Garden view, Low floor - Guestroom Renaissance Phuket Resort & Spa
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8.9
Excellent
/10
(2361 reviews)See what guests said
See map
7.7
Very good
Location rating score
Very good location
Parking
FREE
  • Surin Beach20.11 km
  • Phuket Fanta Sea22.24 km
  • Kamala Beach22.34 km
  • Patong Beach29.08 km
  • Wat Chalong34.66 km
  • Karon Beach34.7 km
  • Phuket Big Buddha36.53 km
  • Kata Beach37.26 km
  • Nai Harn Beach42.21 km
  • Promthep Cape44.17 km
  • Highlights and ratings

    5-star Resort
    Free Wi-Fi
    "Excellent crew and fantastic varieties."
    Kok - June 15, 2018
    Fantastic breakfast
    97% positive mentions
    Exceptional cleanliness
    9.4 rating for cleanliness
    Exceptional service
    9.4 rating for service
    Exceptional comfort
    9.3 room quality and comfort
    • Airport transfer

    • Private beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Cheaper than 94% of all properties in Phuket in the last 24 hoursCompared to 12,571 Phuket properties at Agoda for various dates
    Value for money8.7
    Distance to city center45 km
    Location rating7.7
    Nearest airportPhuket International Airport (HKT)
    Distance to airport5.4 km

    Rooms available at Renaissance Phuket Resort & Spa

    9.3
    Exceptional
    Room comfort & quality
    Oceanfront Pool Villa, 1 Bedroom Villa, 1 King, Oceanfront
    Oceanfront Pool Villa, 1 Bedroom Villa, 1 King, Oceanfront
    ...
    • Room size: 117 m²/1259 ft²
    • Ocean view
    • 1 king bed
    Enter dates to see prices
    Duplex Oceanfront Villa, 3 Bedroom Villa, Oceanfront
    Duplex Oceanfront Villa, 3 Bedroom Villa, Oceanfront
    ...
    • Ocean view
    • Balcony/terrace
    • 3 king beds
    Enter dates to see prices
    Pool Villa, 1 Bedroom Villa, 1 King, Garden view
    Pool Villa, 1 Bedroom Villa, 1 King, Garden view
    ...
    • Room size: 117 m²/1259 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Deluxe King, Guest room, 1 King, Garden view, Low floor
    Deluxe King, Guest room, 1 King, Garden view, Low floor
    ...
    • Room size: 46 m²/495 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Deluxe Double, Guest room, 2 Double, Garden view, Low floor
    Deluxe Double, Guest room, 2 Double, Garden view, Low floor
    ...
    • Room size: 46 m²/495 ft²
    • Garden view
    • 2 double beds
    Enter dates to see prices
    1 Bedroom Suite, 1 King, Garden view, Corner room, Balcony
    1 Bedroom Suite, 1 King, Garden view, Corner room, Balcony
    ...
    • Room size: 97 m²/1044 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    Oceanfront Three-Bedroom Villa with Private Pool
    Oceanfront Three-Bedroom Villa with Private Pool
    ...
    • Balcony/terrace
    • 3 bathrooms
    • 1 king bed & 1 king bed & 1...
    Enter dates to see prices
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    ...
    • Room size: 46 m²/495 ft²
    • Garden view
    • 1 king bed
    Enter dates to see prices
    R Deluxe Double, Deluxe Guest room, 2 Double, Garden view
    R Deluxe Double, Deluxe Guest room, 2 Double, Garden view
    ...
    • Room size: 46 m²/495 ft²
    • Garden view
    • 2 double beds
    Enter dates to see prices
    Deluxe Lagoon View King, Guest room, 1 King, Lagoon view
    Deluxe Lagoon View King, Guest room, 1 King, Lagoon view
    ...
    • Room size: 46 m²/495 ft²
    • Lagoon view
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Renaissance Phuket Resort & Spa?

    Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Renaissance Phuket Resort & Spa?

    Renaissance Phuket Resort & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of THB 1550. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Renaissance Phuket Resort & Spa also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, Renaissance Phuket Resort & Spa has a car park right on site for maximum convenience. Car parking is free for guests. You can drive in and park yourself, or use the hotel's valet service. If you're looking for an easy way to get around Phuket with private transportation, the hotel can arrange both taxis or car rental.

    What is the smoking policy at Renaissance Phuket Resort & Spa?

    Renaissance Phuket Resort & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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    What people love about Renaissance Phuket Resort & Spa

    • 6.0
      Review score

      "The hotel also give you a renaissance signature feeling and atmosphere."

      sanporn

      |

      October 3, 2017

    • 10.0
      Exceptional
      Staff 

      "Staffs are all friendly and helpful the room is clean and comfortable!"

      paphurin

      |

      August 16, 2018

    • 10.0
      Exceptional
      Staff 

      "The staffs were really friendly and we like the variety of activities."

      Wey W.

      |

      July 31, 2018

    Property ranking|Compared to 12,571 Phuket properties
    See all rankings
    Service score
    9.4/10
    Cleanliness score
    9.4/10
    Room comfort score
    9.3/10
    Review score - United States
    9.1/10
    Better than
    99
    %
    of Phuket properties
    Better than
    99
    %
    of Phuket properties
    Better than
    99
    %
    of Phuket properties
    Better than
    99
    %
    of Phuket properties
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    More about Renaissance Phuket Resort & Spa

    More about Renaissance Phuket Resort & Spa

    8.8
    Excellent

    "Thank you for a great experience staying at the Renaissance ..."

    TRAM

    |

    January 2, 2019

    Description

    Show less

    Most talked about facilities

    Breakfast
    113 mentions
    Swimming Pool
    81 mentions
    Beach
    60 mentions
    Food & Dining
    45 mentions

    What they offer

    8.8
    Excellent
    Spaciousness

    "The rooms are spacious equipped with high quality facilities..."

    Waree

    |

    May 27, 2018

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Breakfast options

    American
    Asian
    Continental
    Full English/Irish

    Restaurants on site

    Loca Vore
    Cuisine:International
    Menu:Buffet, A-la-carte
    Takieng
    Cuisine:Thai
    Menu:Buffet
    Doppio
    Cuisine:International
    Menu:Buffet
    Sand Box
    Cuisine:International
    Menu:Buffet

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

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    Some helpful facts

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    Reviews of Renaissance Phuket Resort & Spa from real guests

    Overall rating
    8.9
    Excellent
    From 2361 reviews
    Provided by verified guests of
    Agoda Reviews (1280)Booking.com Reviews (1081)
    Rating via Agoda8.9
    /
    10
    Cleanliness9.4
    Facilities8.9
    Location7.7
    Room comfort and quality9.3
    Service9.4
    Value for money8.7
    High score for Phuket
    Rating
    9+ Exceptional (538)
    8-9 Excellent (304)
    7-8 Very Good (166)
    6-7 Good (39)
    <6 Below Expectation (29)
    Time of the year
    Mar - May (232)
    Jun - Aug (373)
    Sep - Nov (313)
    Dec - Feb (158)
    All guests (1280)
    All room types
    All languages

    Show reviews that mention 

    Showing 1076 verified guest comments
    12345
    9.6
    Exceptional
    Kane from Australia
    Couple
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 4 nights in July 2019

    Indeed 5 stars hotel”

    Big breakfast, super clean room, lots of drinking water, nice clean beachfront, Staff are so friendly, the pool is a little bit small but its ok. The location is far from everything (which is nice if you want to relax and get away) u will need a car to travel around. Close to the airport, Over all we were so happy there and will come back again.

    Reviewed July 16, 2019
    10.0
    Exceptional
    Michelle from Singapore
    Couple
    Deluxe King, Guest room, 1 King, Garden view, Low floor
    Stayed 3 nights in May 2019

    Great resort & good location ”

    The resort staffs were friendly & helpful. Hotel room was big & comfortable with big bathroom. Resort was well maintain and up keep the facilities. Breakfast was great with good varieties, esp the fresh fruit juices & smoothie bar. Location is good, only 15 mins away from Phuket airport. Highly recommended 👍🏻

    Reviewed May 15, 2019
    6.8
    Good
    Johanis from Indonesia
    Couple
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 3 nights in May 2019

    Comfortable stay, beautiful room and friendly staffs”

    Location: very far from patong taxi can cost up to 1200 BHT return. Free shuttle every 30mins to local plaza but only few restaurants and over price. free bike available from hotel though. All rooms are the same except villas, very big size. Bath room cleaning can be better. Very friendly staffs. Only 1 big pool and 1 pool for kids, can be crowded in high season. Beautiful environment, very green, would be better if have more pools. Beach is difficult to swim cos of high tide, but clean and nice to walk around for sunset. Buffet breakfast was ok. The Thai restaurants was quite pricey but the food was good esp the banana sticky rice dessert is a must try. Overall, we enjoy the stay

    Reviewed June 05, 2019
    9.2
    Exceptional
    Karl from Ireland
    Couple
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 3 nights in November 2018

    This is what 5* should feel like ”

    I have stayed in many 5* hotels but this has to be the nicest hotel Iv ever stayed in! The little details have really made the difference. Staff and food are both amazing the gym is top notch. Not much about hotel which is only downside but plenty to do in the hotel would highly recommend.

    Reviewed November 30, 2018
    9.2
    Exceptional
    Leonardo from Ireland
    Couple
    Deluxe King, Guest room, 1 King, Garden view, Low floor
    Stayed 4 nights in November 2018

    Great few days of relaxation in Phuket”

    We loved the facilities of this hotel, the view from the pool overlooking the sea are to die for. The room is large and the bed comfortable, the shower is excellent. Staff is very attentive particularly at the pool. We highly recommend this hotel.

    Reviewed November 25, 2018
    8.4
    Excellent
    Mimi from United Kingdom
    Group
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 2 nights in April 2019

    Family-oriented western style resort”

    Came here for a wedding with a large group. Yes the breakfast is amazing (as long as you have it included in your room rate!), and everything is 'picture perfect' (instagram 'influencers' taking photos all over the place), however there is not a lot of atmosphere or local vibe here (fabricated or otherewise). For the price and for our particular audience, a few days was more than enough. There is really nothing to explore in the area. Luckily there is a great (cheap!) beach bar next door and an amazing local seafood place a few minutes down the road. We spent far more time in these places than in the resort paying the exorbitant resort prices. Also the resort pool is really nothing special (unless you fancy the kids pool with slide and screaming kids) but at least you've also got the beach (which is clean and lovely). Definitely a family-oriented resort.

    Reviewed April 15, 2019
    10.0
    Exceptional
    Wey from Malaysia
    Family with teens
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 2 nights in June 2018

    Excellent service”

    Love the room that prepared by the staffs to give us a great surprise for our 15th anniversary. The staffs were really friendly and we like the variety of activities. The food at the Thai restaurant was superb, very tasty and authentic. We really enjoyed our stays. Will go back again.

    Reviewed July 31, 2018
    8.4
    Excellent
    Tan from Malaysia
    Couple
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 2 nights in July 2018

    Relaxing yet memorable stay”

    The staffs were polite, helpful and served with their hearts. The atmosphere, facilities and activities were impressive. The restaurants served fantastic food. We had an amazing stay and it was the best moment of our Phuket trip.

    Reviewed July 28, 2018
    8.8
    Excellent
    Shelly from Malaysia
    Family with young children
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 3 nights in June 2018

    Clean and spacious room”

    We are family travelling with 3 young kids, staying 2 units of one Bedroom Pool Villa. The pool villa is beautiful, spacious and clean. However, not a connecting villa, fortunately we are being allocated next to each other. The front desk staff Lily was very helpful and attentive. She assist in getting extra bed at complimentary basis for my 4 years old daughter who share room with us. The bed and pillow are comfortable. The breakfast buffet is superb, varieties of freshly blend juices, smoothies, yogurts, bakery, fruits; they also serve egg benedict, hot noodles soup and etc.. Wide selection of choice and taste really good, thumbs up!! Went to their Quan Spa, was a bit disappointing with the spa, not up to five star spa standard. The kids room was closed for renovation during our stay, they move to one of the function room next to lobby; they have programs for kids all day long, which is great and kids love it! Went to try their Thai Restaurant, not to our liking, overpriced.

    Reviewed June 16, 2018
    8.4
    Excellent
    Kok from United States
    Solo traveler
    Pool Villa, 1 Bedroom Villa, 1 King, Garden view
    Stayed 2 nights in June 2018

    Get pampered ”

    Pros: - phenomenal service I have stayed at the Banyan, JW, The Nai Harn and only JW edges out in service. - best breakfast. Excellent crew and fantastic varieties. - close to airport that you dont have to spend an hour or 2 getting there - nice "track" around a large mangrove swamp. Its 2 miles around and good for a jog or a bike ride Coms: - small pool - beach is not as gradual as others on the island. Sand is coarse.

    Reviewed June 15, 2018
    8.0
    Excellent
    Kok from United States
    Solo traveler
    Deluxe King, Guest room, 1 King, Garden view, Low floor
    Stayed 2 nights in May 2018

    Impeccable service ”

    It is located on the Mai Kaho beach which is not a beach like Patong or Nai Harn. The sand is coarse and it slopes less gradual than those 2 beaches. The waves are are stronger and therefore unsuitable for young kids or inexperienced swimmers. But what it has going for it is the service, its relative proximity to the airport, and a nice cycling/running loop around a mangrove swamp. Just to illustrate how meticulous the staff is to treat the guests: a cold towel and bottle of water readied when you return from cycling, housekeeping folded my pajamas and placed them neatly on the bed. If you are spending a few days in Phuket, it might not be a bad idea to stay there on your last 2 days. It's a breeze getting to the airport compared to the stress of coming from other parts of Phuket

    Reviewed May 19, 2018
    10.0
    Exceptional
    Pedro from Portugal
    Couple
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 3 nights in April 2018

    Paradise”

    Its the third time we have gone to this resort. Every single time we go it gets better. I have no idea who handles recruitment for this Hotel but every single person working in here is there to truly take care of their guests. People working here care about the Hotel, care about your experience. This still is the best place I have ever stayed in my life.

    Reviewed April 17, 2018
    8.4
    Excellent
    Lok from Hong Kong
    Couple
    Stayed 2 nights in September 2017

    Crowded Hotel”

    We traveled in September so perhaps it was peak season then. The hotel was super crowded, there was 50 people in the small 20m beachfront pool. We couldn't really swim in it without hitting other people. As this was our vacation, we couldn't really enjoy our time because we felt so crammed. Other than that, the view was breathtaking. The room itself was OK, they seemed to use inexpensive finishing. I had expected more from a premium Marriott property.

    Reviewed January 12, 2018
    9.6
    Exceptional
    WENG from Malaysia
    Family with young children
    Stayed 3 nights in September 2017

    Perfect Family Getaway”

    The hotel is located faraway from typical night life area, which was perfect for us as we were with our little children. The hotel itself was perfect for us. The staff were friendly, the facilities were well-maintained. My daughter had food-poisoning because of eating food from the roadside, the staff were prompt in helping us with cleaning up the room in the middle of the night. Food in hotel was excellent, the scenery was breath-taking. There is a children centre with professional staff and interesting programmes, while parents can chill out at the spa next door or family pool outside. We just felt pampered staying in.

    Reviewed December 27, 2017
    10.0
    Exceptional
    Pedro from Portugal
    Couple
    Stayed 2 nights in August 2017

    The best ever”

    What can you say about this Hotel? Its the second time me and my partner stayed here. We fell sick the first day we were there and we were cared for by the staff the same way a family member would take care of you. This place is heaven and what makes it heaven is the staff. Everything works, the staff is invisible but always present difficult to explain unless you have been there. The one thing i would improve on is the staff at the reception desk. For some reason, they are so unfriendly, completely the opposite you would find when you experience the actual resourt.

    Reviewed December 25, 2017
    9.6
    Exceptional
    IMAM from Singapore
    Family with young children
    Stayed 2 nights in September 2017

    Relax stay at Maikhao”

    My children love the kids club and swimming pool. We enjoyed the morning exercise and stretching. Clean beach with lovely sunset. Customer service was excellent throughout the stay. Room was clean especially the toilet. Bathtub looks new and polished.

    Reviewed September 17, 2017
    9.6
    Exceptional
    Caleb from Malaysia
    Family with young children
    Stayed 2 nights in September 2017

    excellent getaway with kids”

    superb hospitality from everyone in the resort...the Thai hospitality was truly felt (except for one caucasian dude at the lobby) The beach is really long and private although not safe for swimming. The facilities, rooms, food and service are one of the best we had in Thailand and possibly in other parts of the world so far....this resort rocks!

    Reviewed September 06, 2017
    8.0
    Excellent
    Mian from Singapore
    Family with teens
    Stayed 2 nights in June 2017

    Breakfast spread was superb!”

    I am most satisfied with the daily breakfast spread. The room was ok but the bathroom was poorly maintained with a repulsive smell. The bathroom blinds had big gaps in between and couldn't cover completely. But overall acceptable experience.

    Reviewed July 09, 2017
    9.6
    Exceptional
    Michael from Australia
    Couple
    Stayed 1 night in June 2017

    Excellent - Didn't leave the resort!”

    Fantastic. It rained but that was a blessing as I stayed in the room, had bath, watched PayTV movies, sandbox bar, ordered meals, went to the restaurant, massage and didn't even leave the resort. Yep re-engergised for a week back at work in Bangkok ! . I will have to return to actually know what happens outside of the resort. Overall I enjoyed it!

    Reviewed June 26, 2017
    10.0
    Exceptional
    Pedro from Portugal
    Couple
    Stayed 3 nights in June 2017

    Amazing!”

    Probably the best resort I have ever stayed in. Everything was perfect, from the food to the location and the way people treated us. Its one of those places that run so smoothly you can barley feel there is an operation that is taking care of you. Absolutely fantastic!

    Reviewed June 18, 2017
    12345

    Reviews of Renaissance Phuket Resort & Spa from real guests

    Overall rating
    8.9
    Excellent
    From 2361 reviews
    Provided by verified guests of
    Agoda Reviews (1280)Booking.com Reviews (1081)
    Rating via Agoda8.9
    /
    10
    Cleanliness9.4
    Facilities8.9
    Location7.7
    Room comfort and quality9.3
    Service9.4
    Value for money8.7
    High score for Phuket
    Rating
    9+ Exceptional (538)
    8-9 Excellent (304)
    7-8 Very Good (166)
    6-7 Good (39)
    <6 Below Expectation (29)
    Time of the year
    Mar - May (232)
    Jun - Aug (373)
    Sep - Nov (313)
    Dec - Feb (158)
    All guests (1280)
    All room types
    All languages

    Show reviews that mention 

    Showing 1076 verified guest comments
    12345
    9.6
    Exceptional
    Kane from Australia
    Couple
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 4 nights in July 2019

    Indeed 5 stars hotel”

    Big breakfast, super clean room, lots of drinking water, nice clean beachfront, Staff are so friendly, the pool is a little bit small but its ok. The location is far from everything (which is nice if you want to relax and get away) u will need a car to travel around. Close to the airport, Over all we were so happy there and will come back again.

    Reviewed July 16, 2019
    10.0
    Exceptional
    Michelle from Singapore
    Couple
    Deluxe King, Guest room, 1 King, Garden view, Low floor
    Stayed 3 nights in May 2019

    Great resort & good location ”

    The resort staffs were friendly & helpful. Hotel room was big & comfortable with big bathroom. Resort was well maintain and up keep the facilities. Breakfast was great with good varieties, esp the fresh fruit juices & smoothie bar. Location is good, only 15 mins away from Phuket airport. Highly recommended 👍🏻

    Reviewed May 15, 2019
    6.8
    Good
    Johanis from Indonesia
    Couple
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 3 nights in May 2019

    Comfortable stay, beautiful room and friendly staffs”

    Location: very far from patong taxi can cost up to 1200 BHT return. Free shuttle every 30mins to local plaza but only few restaurants and over price. free bike available from hotel though. All rooms are the same except villas, very big size. Bath room cleaning can be better. Very friendly staffs. Only 1 big pool and 1 pool for kids, can be crowded in high season. Beautiful environment, very green, would be better if have more pools. Beach is difficult to swim cos of high tide, but clean and nice to walk around for sunset. Buffet breakfast was ok. The Thai restaurants was quite pricey but the food was good esp the banana sticky rice dessert is a must try. Overall, we enjoy the stay

    Reviewed June 05, 2019
    9.2
    Exceptional
    Karl from Ireland
    Couple
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 3 nights in November 2018

    This is what 5* should feel like ”

    I have stayed in many 5* hotels but this has to be the nicest hotel Iv ever stayed in! The little details have really made the difference. Staff and food are both amazing the gym is top notch. Not much about hotel which is only downside but plenty to do in the hotel would highly recommend.

    Reviewed November 30, 2018
    9.2
    Exceptional
    Leonardo from Ireland
    Couple
    Deluxe King, Guest room, 1 King, Garden view, Low floor
    Stayed 4 nights in November 2018

    Great few days of relaxation in Phuket”

    We loved the facilities of this hotel, the view from the pool overlooking the sea are to die for. The room is large and the bed comfortable, the shower is excellent. Staff is very attentive particularly at the pool. We highly recommend this hotel.

    Reviewed November 25, 2018
    8.4
    Excellent
    Mimi from United Kingdom
    Group
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 2 nights in April 2019

    Family-oriented western style resort”

    Came here for a wedding with a large group. Yes the breakfast is amazing (as long as you have it included in your room rate!), and everything is 'picture perfect' (instagram 'influencers' taking photos all over the place), however there is not a lot of atmosphere or local vibe here (fabricated or otherewise). For the price and for our particular audience, a few days was more than enough. There is really nothing to explore in the area. Luckily there is a great (cheap!) beach bar next door and an amazing local seafood place a few minutes down the road. We spent far more time in these places than in the resort paying the exorbitant resort prices. Also the resort pool is really nothing special (unless you fancy the kids pool with slide and screaming kids) but at least you've also got the beach (which is clean and lovely). Definitely a family-oriented resort.

    Reviewed April 15, 2019
    10.0
    Exceptional
    Wey from Malaysia
    Family with teens
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 2 nights in June 2018

    Excellent service”

    Love the room that prepared by the staffs to give us a great surprise for our 15th anniversary. The staffs were really friendly and we like the variety of activities. The food at the Thai restaurant was superb, very tasty and authentic. We really enjoyed our stays. Will go back again.

    Reviewed July 31, 2018
    8.4
    Excellent
    Tan from Malaysia
    Couple
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 2 nights in July 2018

    Relaxing yet memorable stay”

    The staffs were polite, helpful and served with their hearts. The atmosphere, facilities and activities were impressive. The restaurants served fantastic food. We had an amazing stay and it was the best moment of our Phuket trip.

    Reviewed July 28, 2018
    8.8
    Excellent
    Shelly from Malaysia
    Family with young children
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 3 nights in June 2018

    Clean and spacious room”

    We are family travelling with 3 young kids, staying 2 units of one Bedroom Pool Villa. The pool villa is beautiful, spacious and clean. However, not a connecting villa, fortunately we are being allocated next to each other. The front desk staff Lily was very helpful and attentive. She assist in getting extra bed at complimentary basis for my 4 years old daughter who share room with us. The bed and pillow are comfortable. The breakfast buffet is superb, varieties of freshly blend juices, smoothies, yogurts, bakery, fruits; they also serve egg benedict, hot noodles soup and etc.. Wide selection of choice and taste really good, thumbs up!! Went to their Quan Spa, was a bit disappointing with the spa, not up to five star spa standard. The kids room was closed for renovation during our stay, they move to one of the function room next to lobby; they have programs for kids all day long, which is great and kids love it! Went to try their Thai Restaurant, not to our liking, overpriced.

    Reviewed June 16, 2018
    8.4
    Excellent
    Kok from United States
    Solo traveler
    Pool Villa, 1 Bedroom Villa, 1 King, Garden view
    Stayed 2 nights in June 2018

    Get pampered ”

    Pros: - phenomenal service I have stayed at the Banyan, JW, The Nai Harn and only JW edges out in service. - best breakfast. Excellent crew and fantastic varieties. - close to airport that you dont have to spend an hour or 2 getting there - nice "track" around a large mangrove swamp. Its 2 miles around and good for a jog or a bike ride Coms: - small pool - beach is not as gradual as others on the island. Sand is coarse.

    Reviewed June 15, 2018
    8.0
    Excellent
    Kok from United States
    Solo traveler
    Deluxe King, Guest room, 1 King, Garden view, Low floor
    Stayed 2 nights in May 2018

    Impeccable service ”

    It is located on the Mai Kaho beach which is not a beach like Patong or Nai Harn. The sand is coarse and it slopes less gradual than those 2 beaches. The waves are are stronger and therefore unsuitable for young kids or inexperienced swimmers. But what it has going for it is the service, its relative proximity to the airport, and a nice cycling/running loop around a mangrove swamp. Just to illustrate how meticulous the staff is to treat the guests: a cold towel and bottle of water readied when you return from cycling, housekeeping folded my pajamas and placed them neatly on the bed. If you are spending a few days in Phuket, it might not be a bad idea to stay there on your last 2 days. It's a breeze getting to the airport compared to the stress of coming from other parts of Phuket

    Reviewed May 19, 2018
    10.0
    Exceptional
    Pedro from Portugal
    Couple
    R Deluxe King, Deluxe Guest room, 1 King, Garden view
    Stayed 3 nights in April 2018

    Paradise”

    Its the third time we have gone to this resort. Every single time we go it gets better. I have no idea who handles recruitment for this Hotel but every single person working in here is there to truly take care of their guests. People working here care about the Hotel, care about your experience. This still is the best place I have ever stayed in my life.

    Reviewed April 17, 2018
    8.4
    Excellent
    Lok from Hong Kong
    Couple
    Stayed 2 nights in September 2017

    Crowded Hotel”

    We traveled in September so perhaps it was peak season then. The hotel was super crowded, there was 50 people in the small 20m beachfront pool. We couldn't really swim in it without hitting other people. As this was our vacation, we couldn't really enjoy our time because we felt so crammed. Other than that, the view was breathtaking. The room itself was OK, they seemed to use inexpensive finishing. I had expected more from a premium Marriott property.

    Reviewed January 12, 2018
    9.6
    Exceptional
    WENG from Malaysia
    Family with young children
    Stayed 3 nights in September 2017

    Perfect Family Getaway”

    The hotel is located faraway from typical night life area, which was perfect for us as we were with our little children. The hotel itself was perfect for us. The staff were friendly, the facilities were well-maintained. My daughter had food-poisoning because of eating food from the roadside, the staff were prompt in helping us with cleaning up the room in the middle of the night. Food in hotel was excellent, the scenery was breath-taking. There is a children centre with professional staff and interesting programmes, while parents can chill out at the spa next door or family pool outside. We just felt pampered staying in.

    Reviewed December 27, 2017
    10.0
    Exceptional
    Pedro from Portugal
    Couple
    Stayed 2 nights in August 2017

    The best ever”

    What can you say about this Hotel? Its the second time me and my partner stayed here. We fell sick the first day we were there and we were cared for by the staff the same way a family member would take care of you. This place is heaven and what makes it heaven is the staff. Everything works, the staff is invisible but always present difficult to explain unless you have been there. The one thing i would improve on is the staff at the reception desk. For some reason, they are so unfriendly, completely the opposite you would find when you experience the actual resourt.

    Reviewed December 25, 2017
    9.6
    Exceptional
    IMAM from Singapore
    Family with young children
    Stayed 2 nights in September 2017

    Relax stay at Maikhao”

    My children love the kids club and swimming pool. We enjoyed the morning exercise and stretching. Clean beach with lovely sunset. Customer service was excellent throughout the stay. Room was clean especially the toilet. Bathtub looks new and polished.

    Reviewed September 17, 2017
    9.6
    Exceptional
    Caleb from Malaysia
    Family with young children
    Stayed 2 nights in September 2017

    excellent getaway with kids”

    superb hospitality from everyone in the resort...the Thai hospitality was truly felt (except for one caucasian dude at the lobby) The beach is really long and private although not safe for swimming. The facilities, rooms, food and service are one of the best we had in Thailand and possibly in other parts of the world so far....this resort rocks!

    Reviewed September 06, 2017
    8.0
    Excellent
    Mian from Singapore
    Family with teens
    Stayed 2 nights in June 2017

    Breakfast spread was superb!”

    I am most satisfied with the daily breakfast spread. The room was ok but the bathroom was poorly maintained with a repulsive smell. The bathroom blinds had big gaps in between and couldn't cover completely. But overall acceptable experience.

    Reviewed July 09, 2017
    9.6
    Exceptional
    Michael from Australia
    Couple
    Stayed 1 night in June 2017

    Excellent - Didn't leave the resort!”

    Fantastic. It rained but that was a blessing as I stayed in the room, had bath, watched PayTV movies, sandbox bar, ordered meals, went to the restaurant, massage and didn't even leave the resort. Yep re-engergised for a week back at work in Bangkok ! . I will have to return to actually know what happens outside of the resort. Overall I enjoyed it!

    Reviewed June 26, 2017
    10.0
    Exceptional
    Pedro from Portugal
    Couple
    Stayed 3 nights in June 2017

    Amazing!”

    Probably the best resort I have ever stayed in. Everything was perfect, from the food to the location and the way people treated us. Its one of those places that run so smoothly you can barley feel there is an operation that is taking care of you. Absolutely fantastic!

    Reviewed June 18, 2017
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    • Very good location
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