Renaissance Suzhou Hotel
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Renaissance Suzhou Hotel

229 Suzhou Avenue West, Suzhou Industrial Park, Suzhou Industrial District, Suzhou, China, 215021
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Premier Deluxe Room, Guest room, 1 King or 2 Double Renaissance Suzhou Hotel
Premier Deluxe Room, Guest room, 1 King or 2 Double
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    Lobby Renaissance Suzhou Hotel
    Interior view Renaissance Suzhou Hotel
    Swimming pool Renaissance Suzhou Hotel
    City View Renaissance Suzhou Hotel
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    Exterior view Renaissance Suzhou Hotel

    Renaissance Suzhou Hotel Reviews

    8.2
    Excellent
    /10
    (27 reviews)See what guests said
    10.0
    Exceptional

    "Good Location , good staff , Specially the Navigator staff ,..."

    Kamran

    -

    June 6, 2017

    8.7
    Excellent cleanliness
    Recommended by 90% of guests

    Things you’ll love about Renaissance Suzhou Hotel

    Things you'll love

    • 680 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    Excellent
    Location
    8.4
    See map
    Excellent location - 2.93 kilometers from city center
    Nearby
    Popular
  • ShiHuiFang ShangYe Jie190 m
  • Rainbow Store (Su Yalu)350 m
  • Central Park380 m
  • Xinghai Square570 m
  • Central Park Subway Station680 m
  • Xinghai Square Subway Station680 m
  • Impression City Shopping Center (modern road)910 m
  • ZuoAn ShangYeJie980 m
  • Suzhou Industrial Park1.14 km
  • Global 188 Square1.21 km
  • Value for money8.1
    Distance to city center3 KM
    Location rating8.4
    Nearest airportSunan Shuofang International Airport (WUX)
    Distance to airport30.9 km

    Rooms available at Renaissance Suzhou Hotel

    7.5
    Very good
    Room comfort & quality
    Club City View
    Club City View
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    City View
    City View
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Club Suite, Club lounge access, 1 Bedroom Executive Suite
    Club Suite, Club lounge access, 1 Bedroom Executive Suite
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Premier Club Room, Club level, Guest room, City view
    Premier Club Room, Club level, Guest room, City view
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    King Bed
    King Bed
    ...
    • Room size: 35 m²/377 ft²
    • City view
    Enter dates to see prices
    Club King Bed
    Club King Bed
    ...
    • Room size: 35 m²/377 ft²
    • City view
    Enter dates to see prices
    Elite Room, Guest room, 1 King or 2 Double
    Elite Room, Guest room, 1 King or 2 Double
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club King Bed
    Club King Bed
    ...
    • Room size: 35 m²/377 ft²
    Enter dates to see prices
    City View
    City View
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Club Room, Club lounge access, Guest room, City view
    Club Room, Club lounge access, Guest room, City view
    ...
    • Room size: 55 m²/592 ft²
    • City view
    • 2 single beds or 1 double b...
    Enter dates to see prices
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    More about Renaissance Suzhou Hotel

    More about Renaissance Suzhou Hotel

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Renaissance Suzhou Hotel from real guests

    Agoda Reviews (27)Booking.com Reviews (130)
    8.2
    /
    10
    Excellent
    Cleanliness8.7
    Facilities8.3
    Location8.4
    Room comfort and quality7.5
    Service8.4
    Value for money8.1
    Provided by verified guests of Agoda
    All languages
    All guests (27)
    All room types
    Showing 20 verified guest comments
    7.2
    Very good
    Yew from Singapore
    Business traveler
    Deluxe Room, Guest room, 1 King or 2 Double, City view
    Stayed 1 night in April 2019

    Good stay”

    Clean nice hotel. Location wise is ok but you will need to walk a few minutes to nearby mall.

    Reviewed April 30, 2019
    10.0
    Exceptional
    Kamran from China
    Couple
    Elite Room, Guest room, 1 King or 2 Double
    Stayed 2 nights in April 2017

    Best Customer Service”

    Good Location , good staff , Specially the Navigator staff , warm welcome , in front of the park , nearby malls , good food , nice breakfast with a lot of options . quite location

    Reviewed June 06, 2017
    5.2
    Samuel from South Korea
    Couple
    Deluxe Room, Guest room, 1 King or 2 Double, City view
    Stayed 1 night in December 2016

    Not an ideal place on holidays”

    Reserved one night on Christmas eve for me and my wife. PAID in full with credit card on reservation. Upon arrival, they couldn't check for my payment and was fumbling through with my reservations... Should have hinted then on... The room was okay, quite nice for Suzhou standards, but not for other Renaissance hotels I've been in. The rooms are quiet, and location is close to most conveniences of the city. Two problems. 1. Breakfast the next day (Christmas morning) was a nightmare. So many people started to pile up towards the end of our meal (around 9ish). When we went to get more servings from the buffet, the staff cleared our table and started to seat other customers. I mean we get it that it's Christmas morning and there are many people. But we were just there eating. The staff didn't even bother to apologize nor lead us into a new table. We had to wander around for about 5 minutes before finally asking a staff clearing another table to be seated there. Then, when we went to get more plates, the same thing happened, only this time, we got there before they seated new customers. All throughout the meal, the staff kept giving us glances as if pressuring us to hurry up and leave. Not the best experience, even if considering it's Christmas morning... 2. The other problem was at checkout. I clearly mentioned the staff to check for payment since they thought I didn't pay. As check out was finalized, the staff asked for my card. I thought it was to cancel the deposit I made. Turns out he was billing me for the room, for the second time! I insisted that they check the reservation, even gave them the voucher in my email, but they just couldn't check. Had to request them to cancel the credit card bill, give my phone number, and promise to call if all things checked out. This ordeal all made the check-out time to be more than half hour.. And I still didn't get a confirmation whether they did check the reservation payment made or not... I'm a Suzhou resident

    Reviewed December 27, 2016
    10.0
    Exceptional
    sasung from South Korea
    Couple
    Stayed 1 night in April 2013

    good”

    good

    Reviewed December 05, 2016
    6.0
    Ting from China
    Business traveler
    Club Room, Club lounge access, Guest room, City view
    Stayed 1 night in May 2014

    nice”

    food
    Reviewed May 03, 2014
    9.3
    Exceptional
    YOSHIAKI from Japan
    Business traveler
    Stayed 1 night in October 2012

    good!”

    very beatiful

    very beatiful hotel. comfortable. Location is nice because there is near the park. Staff is kind.

    Reviewed February 16, 2013
    8.0
    Excellent
    Tao from United States
    Solo traveler
    Stayed 1 night in March 2012

    Great Hotel with everything you will need”

    Location, amenities

    wonderful stay, staff are all friendly and it's very nice hotel.

    Reviewed April 02, 2012
    8.7
    Excellent
    CHEONG from Macau
    Business traveler
    Stayed 1 night in June 2011

    Great location with modern design”

    Good service, great location

    This is close to the Suzhou technology park which is a really nice area. Top review restaurant in the city and surrounding area is very clean. The close by JinJiHu is very comfortable to take a walk at night. The only problem is you have to wait to get a taxi sometimes cause they need to call the taxi in or you have to wait when someone come to the hotel with taxi. Generally it's not a problem but if you are in a rush in rush hours with other people waiting, you might want to call the taxi ahead.

    Reviewed August 10, 2011
    7.3
    Very good
    Richard from United States
    Business traveler
    Stayed 2 nights in December 2010

    Good Hotel ”

    location
    construction outside

    I been staying at this hotel every business trip I make to Suzhou for the past 6 years. What I like about this hotel is the consistency in service and in quality. Whenever I stay there, I will always know what to expect each time. Plus with the new Rainbow Mall opening only a 2 minute walk away, shopping and finding food is much easier now.

    Reviewed December 20, 2010
    3.6
    TAKASHI from Japan
    Business traveler
    Elite Room, Guest room, 1 King or 2 Double
    Stayed 2 nights in March 2019

    スタッフの対応が悪い”

    対応が悪すぎてしかも高いのでは話にならない

    Reviewed March 09, 2019
    7.3
    Very good
    HIROYUKI from Japan
    Business traveler
    Deluxe Room, Guest room, 1 King or 2 Double, City view
    Stayed 1 night in April 2014

    良い”

    ・清潔感 ・利便性 ・レストラン

    評価は上記になりますが、あくまで何もない状況の時です。 今回、3/14-3/15に滞在しましたが、支払面で貴社に問合せをしています。 イレギュラー時の対応が評価になります。ホテルに対しても貴社に対しても。 早急な回答を望みます。

    Reviewed April 12, 2014
    6.7
    Good
    HIROYUKI from Japan
    Business traveler
    Deluxe Room, Guest room, 1 King or 2 Double, City view
    Stayed 1 night in March 2014

    良質なホテル”

    ・ロケーション ・清潔度 ・食事がよい

    全体的には良質なホテルですが、料金とのバランスが少し悪い。今回はビジネスで利用しましたのでアクセスは問題ありません。

    Reviewed March 25, 2014
    5.7
    Satoshi from Japan
    Business traveler
    Stayed 1 night in July 2010

    近くで地下鉄の工事中”

    落ち着いた場所
    しばらくは、地下鉄の工事が近くで行われてます

    旧市街と工業団地の間にあり、便利な場所です。 ホテルとしては、上の下の方に位置指定ます。 蘇州駅・旧市街からもタクシーにて便利です。

    Reviewed August 20, 2010
    9.3
    Exceptional
    LEUNG from Hong Kong
    Couple
    Stayed 1 night in January 2011

    有規模、舒適”

    非常舒適,服務佳的酒店
    距離虎丘、拙政園等景點略遠,必須的士入

    Very comfortable and good service hotel. If don't mind a bit far from sightseeing (about 15-25 taxi travel time to some sightseeing places), this hotel is worth to stay!

    Reviewed January 06, 2011
    8.4
    Excellent
    Li from China
    Couple
    Deluxe Room, Guest room, 1 King or 2 Double, City view
    Stayed 1 night in June 2018

    酒店性价比高”

    酒店地理位置很好,走不远车就是金鸡湖水幕电影的地方,去老城区苏州博物馆大概3-4公里,距离也不算很远。机器人小R很呆萌,会自己乘电梯,帮助服务员姐姐给我们房间送水。酒店泳池和健身器材都不错。酒店早餐种类很多,但是味道没有让人惊喜,咖啡一般,牛角包太油。还有一点美中不足就是床垫有点软,如果以后可以有不同床垫的选择就更好了。

    Reviewed June 20, 2018
    6.8
    Good
    sufeng from China
    Family with teens
    Deluxe Room, Guest room, 1 King or 2 Double, City view
    Stayed 2 nights in August 2018

    设施交通一般。前台要再培训。泳池小。”

    AGODA订单,需信用卡做预授权。建议大家退房的时候仔细点! 1,服务。 第一,入住还算顺利。先安排6楼的房间,前台说风景很好的,正对公园。我说好的呀。于是出现图1的照片。这叫风景很好?!于是换去10楼,等了一小时,还好不赶时间。图二是换后的房间。 第二,小朋友拖鞋没有,后续让小R机器人送来了。小朋友很喜欢这个机器人,蛮好。 第三,双床太太太软,坐下去有10-15厘米凹陷,第一晚睡的背疼,辗转难眠。第二天让换了硬床,就是加了一块木板,但是躺下去有声音。算了,将就下。 第四,退房的时候又收了我一次费用。我说不是取消预授权吗?!费用都付给agoda了,怎么还收?!后来解释是这个前台是新来的?!excuse me?!新来的,呵呵! 2,位置。其实交通不算方便。开车应该无所谓。离开中央公园和星海广场两个地铁站都有距离,需不步行十分钟。当然,打车什么还是很方便。 3,周边环境。中央公园是不错,可惜没时间去逛逛。边上的尼盛广场也没什么!说美食街在B1,其实几乎没人!更加别说有美食了。 4,设施。 第一,一般的都有了。泳池太小,深度1.2M,比较适合小孩子。边上还有一个圆行泡澡池,温度有点高。救生员就一个,经常不在。更衣室就两个洗澡的喷淋头,太少了!还开空调,泳池出来要冷死了!另,有免费脱水洗衣机,这个还行,不过也用不到。 第二,卫生间的事情→下水慢,一直咕噜咕噜,应该是要堵了。化妆镜装的太高,不能调节高度。淋浴房的喷淋头要么太高,要么太低,只有上下两处,不能调节,差评! 第三,所有垃圾桶不套袋子?!湿垃圾我都不好意思扔进去。 第四,床的事情我前面说过了。 第五,空调一直22.5度。设置成26度也永远到不了26度,只能被子盖好!而且,出风口晚上有声音。 第六,隔音不好! Just so so……

    Reviewed August 13, 2018
    8.0
    Excellent
    zhu from China
    Business traveler
    Stayed 1 night in October 2012

    不知道”

    干净

    其实我也不知道哦,是我老公出差住的。不过我知道,他一般要求挺高的,不好的酒店不会入住的,万一不小心住到不好的,他会有诸多抱怨的,这次没听说嘛,应该还不错的。

    Reviewed November 07, 2012
    8.0
    Excellent
    xiaoling from China
    Family with young children
    Stayed 1 night in October 2012

    酒店不错,国庆节800多的价格也不贵”

    5星级的酒店,各方面都不错

    办入住的时候跟说订的是3间房,可是我的订单上是2间啊,不知道咋回事。可能国庆期间太忙了,我们入住的时候,有一间客房还没打扫好,房卡是后来才送过来的。

    Reviewed October 15, 2012
    8.7
    Excellent
    Jiaxian from China
    Business traveler
    Stayed 4 nights in January 2012

    酒店不错但是agoda预定网站太过分太不负责”

    酒店地理位置优越周边商店多

    在agoda预定的是不能取消的特别优惠房,下订单前还是六百多元,结果输入了信用卡被刷走钱后就变成七百多一晚了,整整贵了一百元一晚!!!随便找携程网艺龙网都比雅高达网站便宜。直接打电话给尼盛万丽酒店预定就更便宜了。还号称什么最低价格保障,我发证据去给他们看别的地方有更便宜的,agoda根本不理睬。更过分的是,预定之后整整四天,agoda预订部根本没有把我的订单传给酒店,我每天打电话给酒店,酒店都说没有我的预定,也不知道什么雅高达。我只好每天发五六封email和站内留言给雅高达投诉,他们才算回复说因为预订部的人没有上班,所以没有处理客户的订单。这样不负责任的预订网站真是太叫人失望了。奉劝以后各位如果定国内宾馆,还是找国内的订房网站或者直接找酒店预订,像agoda雅高达这种总部在泰国的,出了问题连个电话都没法联系,只能干着急,他们倒是不急不火地敷衍你。太气人了!!!

    Reviewed February 01, 2012
    10.0
    Exceptional
    HUNG-KUANG from Taiwan
    Solo traveler
    Deluxe Room, Guest room, 1 King or 2 Double, City view
    Stayed 2 nights in June 2017

    完美”

    蘇州尼盛萬麗酒店不管在價格.房間.整潔.員工服務態度.食物等,都是十分傑出的,令人驚豔的住宿體驗!

    Reviewed June 12, 2017
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    Renaissance Suzhou Hotel
    |Excellent 8.2
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    Experiences on Agoda. Because your room is just the beginning.

    • Excellent location
    • Pingjiang Road
    • Central Park Subway Station is within 0.68 km