If you expect to arrive outside check-in hours, please inform the property at least 24 hours in advance. After booking, you will receive an email from the property with payment and key pick-up instructions.
Please note that check-in between 23:01 and 01:00 carries a surcharge of EUR 20. Check-in after 01:00 carries a surcharge of EUR 35. This must be paid on arrival.
Please note that a EUR 150 deposit must be paid on arrival. This will be returned at check-out, subject to a damage inspection.
Guests are kindly requested to collect keys in the following addresses:
- Reservations arriving between May and November: Apartments 3000 - Carretera Canillo - Pas - Entrance to Valle del Inclés valley - Casa Jan del Sastre Building, ground floor - next to Michelin repair shop
- Reservations arriving between December and April: La Mercería 3000 - Carretera General 2, Edificio La Mercería Building, 2nd Floor, door 6 - AD100 El Tarter, Canillo.
The apartments have a car park, which is available for a supplement of EUR 10 per day, payable directly at reception. Spaces cannot be reserved in advance. Please note that the check-in and key-collection take place at: Apartaments 3000 - Carretera Canillo - Pas - Entrada al Valle de Inclés - Edificio Casa Jan del Sastre bajos - Junto a taller Michelin - Tf. +376-850710., AD100 Soldeu. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Residencial La Pleta Incles Suites 3000 in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. A security deposit of EUR 150 is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.