Resort Suites at Bandar Sunway
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7.8
Very good
/10
(826 reviews)See what guests said
See map
8.8
Excellent
Location rating score
Excellent location
Parking
Available
  • Sunway Pyramid Shopping Mall160 m
  • Sunway Pyramid190 m
  • Scream Park430 m
  • Sunway Lagoon500 m
  • Nickelodeon Lost Lagoon580 m
  • Sunway Lagoon Theme Park590 m
  • Sunway Medical Centre670 m
  • Monash University690 m
  • Sunway College730 m
  • Icon City Tower1.71 km
  • Free Wi-Fi

    Resort Suites at Bandar Sunway

    Level 12, Resort Suites Hotel at Bandar Sunway, Sunway Pyramid Tower East, Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor, Malaysia, Bandar Sunway, Kuala Lumpur, Malaysia, 47500 - See map
    "The location is strategy as it near the shopping mall and some shoplots (food, etc) opposite the hotel."
    Yuh - August 11, 2018
    Very good service
    7.7 rating for service
    Very good cleanliness
    7.6 rating for cleanliness
    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Separate living room

    • Blackout curtains

    5 travelers are looking at this property right now

    Book now before it's too late!

    Property ranking|Compared to 12,994 Kuala Lumpur properties
    See all rankings
    Location score
    8.8/10
    Couples review score
    8.1/10
    Review score - United States
    6.3/10
    Service score
    7.7/10
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    97
    %
    of Kuala Lumpur properties
    Better than
    96
    %
    of Kuala Lumpur properties
    Value for money7.7
    Location rating8.8
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport9.1 km

    Rooms available at Resort Suites at Bandar Sunway

    Executive King Suite
    Executive King Suite
    ...
    • Room size: 65 m²/700 ft²
    • City view
    • 1 king bed & 1 sofa bed
    Enter dates to see prices
    Executive King Studio
    Executive King Studio
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive King Studio with Pool View
    Executive King Studio with Pool View
    ...
    • Room size: 51 m²/549 ft²
    • Lagoon view
    • 1 king bed
    Enter dates to see prices
    Executive Twin Studio
    Executive Twin Studio
    ...
    • Room size: 46 m²/495 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Deluxe King Studio
    Deluxe King Studio
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Studio
    Deluxe Twin Studio
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Family Room
    Family Room
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 single bed and 1 king bed
    Enter dates to see prices
    Premium Executive Studio
    Premium Executive Studio
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Executive Twin Studio
    Executive Twin Studio
    ...
    • Balcony/terrace
    • Separate shower/bathtub
    Enter dates to see prices
    Deluxe Twin Studio
    Deluxe Twin Studio
    ...
    • Balcony/terrace
    • Separate shower/bathtub
    Enter dates to see prices

    What people love about Resort Suites at Bandar Sunway

    • 8.4
      Excellent
      Location

      "Just to chill at Sunway Lagoon and enjoy cheap eats in nearby street hawkers"

      SING W.

      |

      October 29, 2018

    • 9.6
      Exceptional
      Staff 

      "Good location and the staff was very helpful and friendly."

      Gee K.

      |

      January 12, 2018

    • 9.2
      Exceptional
      Staff 

      "The staff here were always willing to help with all our requests."

      Calvin

      |

      February 2, 2018

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    More about Resort Suites at Bandar Sunway

    More about Resort Suites at Bandar Sunway

    6.4
    Good

    "Have big room and excellent view in the hotel."

    Kwok C.

    |

    July 11, 2018

    An overview

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    What they offer

    7.2
    Very good

    "Nice place to stay speacialky when you bring a baby"

    ega

    |

    December 31, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    Breeks Cafe
    5.3 km American
    myBurgerLab Oug
    6.9 km American, Fast food, Halal
    The Owls Cafe
    7.3 km American, Cafe, Fusion
    Asian cuisine
    Asian cuisine
    Nasi Kandar Shaaz Curry House
    60 m Asian, Indian, Indonesian
    Restaurant Sri Nyonya
    3.4 km Asian, Malaysian
    Paradise Dynasty
    3.9 km Asian, Chinese, Taiwanese
    Chinese cuisine
    Chinese cuisine
    Fatty Chong Restaurant
    4.8 km Chinese
    Yun lai dim sum
    5.3 km Chinese
    Home Kitchen
    5.3 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Resort Suites at Bandar Sunway from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (826)
    7.8
    /
    10
    Cleanliness7.6
    Facilities7.1
    Location8.8
    Service7.7
    Value for money7.7
    Rating
    9+ Exceptional (93)
    8-9 Excellent (64)
    7-8 Very Good (89)
    6-7 Good (39)
    <6 Below Expectation (58)
    Time of the year
    Mar - May (55)
    Jun - Aug (100)
    Sep - Nov (111)
    Dec - Feb (77)
    All languages
    All guests (826)
    All room types

    Show reviews that mention 

    Showing 343 verified guest comments
    12345
    9.2
    Exceptional
    Teoh from Malaysia
    Couple
    Deluxe King Studio
    Stayed 1 night in March 2019

    good stay”

    there is just a simple check in counter at parking basement, good apartment type room with 1 extra single bed, got bath tub, extra space, even kitchen utensil, will definitely come here again, mid nite we went to family mart for a noodle, the entrance to sunway shopping is just 100ft away from hotel lift, very convenient.

    Reviewed April 16, 2019

    Dear Teoh, Thank you for taking the time to review us. We are glad to hear that you enjoyed your stay with us. Guest satisfaction and comfort is our priority. We look forward to welcoming you back to our hotel in the near future. Until then, take care! Regards, Resort Suites Hotel

    Responded April 17, 2019
    Resort Suites at Bandar Sunway
    8.4
    Excellent
    SING from Malaysia
    Business traveler
    Deluxe Twin Studio
    Stayed 1 night in July 2018

    Strategically located next to Sunway Lagoon”

    The rooms are dated and so does the furniture and fittings. If you have kids and plan to take them to Sunway Lagoon...its a good choice...but no swimming pool and the gym is very small with limited exercise machine..but heck...you dont come here to work out...just to chill at Sunway Lagoon and enjoy cheap eats in nearby street hawkers

    Reviewed October 29, 2018

    Dear Sing, Thank you for taking the time to review us. The building has been serving our valued guests from all around the world since sometime ago. We are currently refurbishing our rooms and we are also expecting a renovation in the near future. We hope to host you again with our better service and facilities. Until then, take care! Regards, Resort Suites Hotel

    Responded October 30, 2018
    Resort Suites at Bandar Sunway
    8.0
    Excellent
    Rashid
    Family with young children
    Executive King Suite
    Stayed 3 nights in August 2018

    Ants Issue”

    This is my regular hotel in KL for business. This time my family was with me. We stayed for one week. Sunday to Sunday. From day 1 till last we were fighting with Ants in the room. Many attempts by staff as well but really no success. This might be a bigger issue than just house cleaning and they might need to hire professional services to get rid of the infestation. Also found the staff was less interested in replenish the territories after few day but this is a very common problem if you stay for more than few days in every hotel. I guess this is kind of human mindset.

    Reviewed September 24, 2018

    Dear Rashid, Thank you for taking the time to review us. We always try our best to provide a high quality of staying experience to our valued guests and yours is definitely not one of them. We had escalated the ants issue to our management for attention and action had been taken for improvement since then. We hope to host you again with our better service and facilities. Until then, take care! Best regards, Resort Suites Hotel

    Responded October 03, 2018
    Resort Suites at Bandar Sunway
    9.2
    Exceptional
    Rashid
    Family with young children
    Executive King Studio with Pool View
    Stayed 1 night in August 2018

    Great for families”

    Fantastic location, good room lay out , good decent staff. Just lack some facilities though the mall down stairs have all. May be access to some basic swimming pool or kids play area within the building may add a lot more value to this already fantastic place.

    Reviewed August 30, 2018

    Dear Rashid, Thank you for taking time to review us. The building has been serving our valued guests from all around the world since sometime ago and we are expecting a renovation in the near future. We hope to host you again with our better service and facilities. Until then, take care! Regards, Resort Suites Hotel

    Responded September 12, 2018
    Resort Suites at Bandar Sunway
    6.0
    Michael from Indonesia
    Family with young children
    Deluxe King Studio
    Stayed 1 night in February 2019

    Noisy and smell of smoke even in non-smoking floor”

    Checked-in took forever as the self-serve kiosk didn't function properly. The wall is so thin, we could hear next door clearly. We stayed at 9th floor where supposedly is one of the few non-smoking floors and yet there were guests who smoked. This hotel is not suitable for family with small kids.

    Reviewed March 02, 2019

    Dear Sir/Mdm, Thank you for your review and your review has been discussed at length with the responsible team leader to prevent this from happening again. We hope to welcome you again soon. Warm regards, Resort Suites Hotel

    Responded September 11, 2019
    Resort Suites at Bandar Sunway
    8.0
    Excellent
    CHOKE from Singapore
    Business traveler
    Deluxe King Studio
    Stayed 3 nights in May 2019

    Very good”

    REGULAR LOCATION FOR ME STAY HERE. NICE ROOM AND GOOD LOCATION

    Reviewed May 16, 2019

    Dear Choke, Thank you for taking the time to review us. We're glad you enjoyed your stay with us. We look forward to welcome you back to our hotel. Until then, take care! Regards, Resort Suites Hotel

    Responded May 29, 2019
    Resort Suites at Bandar Sunway
    8.0
    Excellent
    CHOKE from Singapore
    Business traveler
    Family Room
    Stayed 3 nights in May 2019

    Very good”

    NICE ROOM AND LOVE IT

    Reviewed May 16, 2019

    Dear Choke, Thank you for taking the time to review us. We're glad you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future. Until then, take care! Regards, Resort Suites Hotel

    Responded May 29, 2019
    Resort Suites at Bandar Sunway
    8.0
    Excellent
    Shabahat from Pakistan
    Family with young children
    Executive King Suite
    Stayed 4 nights in December 2017

    Great Location”

    If you are visiting Sunway Lagoon, this is the best location as it is right besides the theme park. Easy access and ticket discounts available at the counter. Breakfast was good, Room was bigger than I expected. A lot of food outlets nearby. All in all a great stay.

    Reviewed January 23, 2018

    Dear Shabahat, We're happy to know that you had a wonderful stay with us. Hope to host you again. Regards, Resort Suites Hotel

    Responded January 24, 2018
    Resort Suites at Bandar Sunway
    10.0
    Exceptional
    EDMUND from Singapore
    Family with young children
    Family Room
    Stayed 2 nights in December 2017

    Apartment worth to visit again ”

    The staffs are friendly and the security guard was alert at all times. It was a nice experience staying in the family executive suite & our family will still come again the next vacation. Thanks for the wonderful hospitality!

    Reviewed December 20, 2017

    Dear Mr Edmund, Glad to hear that you have a wonderful stay at our hotel. Looking forward to welcome you back. Regards, Resort Suites Hotel

    Responded December 20, 2017
    Resort Suites at Bandar Sunway
    8.4
    Excellent
    Md from Brunei Darussalam
    Family with young children
    Family Room
    Stayed 3 nights in December 2017

    Love the Location”

    Check-In was easy. Hotel is connected to the Mall. Ammenities was enough. Bellhops at B1 was very helpful in assisting my family and when i was checking out the bellhop for that day (forgot his name) help me gets a taxi (but end up getting a grab driver which was cheaper) to transport us to the airport. Im very thankful for that.

    Reviewed December 17, 2017

    Dear Mr Md, We are glad and happy to know that you had a wonderful stay with us. We strive to give the best services to our hotel Guest including finding the best way of transportation to airport. Looking forward to have you again at our hotel. Regards, Resort Suites Hotel

    Responded December 20, 2017
    Resort Suites at Bandar Sunway
    9.2
    Exceptional
    Rubiana from Singapore
    Family with young children
    Family Room
    Stayed 3 nights in September 2017

    Exceptional”

    Nice apartment setting suitable for families. simple kitchen with microwave, fridge, electric stove. nice night view from our balcony, lucky to see fireworks. no free parking, need to pay. easy access to mall and sunway lagoon. helpful and friendly staff.

    Reviewed October 10, 2017

    Dear Rubiana Glad to know that you had a great time staying at our hotel, satisfy with our room facilities and our staff assistance. Regarding the parking, yes need to pay because we are sharing with Pyramid Tower building and Sunway Pyramid mall. Looking forward to serve you again. Regards, Resort Suites Hotel

    Responded December 26, 2017
    Resort Suites at Bandar Sunway
    9.2
    Exceptional
    Siti from Singapore
    Family with young children
    Deluxe King Studio
    Stayed 3 nights in January 2017

    Reasonable n convenient”

    Booked 2 rooms side by side request. Given connecting rooms superb. All is well n good except 1 of the room the water heater not working they install portable heater very good idea but still not hot (just warm) cos got kids. But no issue. Staff very presentable shows professionalism. Friendly and approachable. Lastly, the grant my request by decorating the room for my friend's birthday. If got a slice of cake will be better 😊 overall great stay!

    Reviewed January 30, 2017

    Hi Siti, Thank you for your review. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Warm Regards, Resort Suites Hotel @ Bandar Sunway

    Responded June 13, 2017
    Resort Suites at Bandar Sunway
    8.4
    Excellent
    Poh from Malaysia
    Business traveler
    Deluxe King Studio
    Stayed 1 night in November 2016

    Location is perfect for shopping ”

    Just above the shopping mall, very convenient for shopping purposes. And also direct access to sunway lagoon. Eatery is very easy around the area. Room is okay but lift is under maintenance, only one lift is functioning. The rest is ok.

    Reviewed November 15, 2016
    7.2
    Very good
    LEE from Singapore
    Family with young children
    Family Room
    Stayed 2 nights in December 2018

    Good location!”

    The hotel is beautiful, we had a family room overlooking the theme park. Location is good, shopping mall and eating places easily available. One disadvantage is the lobby is not easy to find with no directional signage. It’s at the basement of hotel pyramid! Overall room is big and clean....

    Reviewed December 12, 2018

    Dear Lee, Thank you for taking the time to review us. We hope to welcome you back again and until then, take care! Regards, Resort Suites Hotel

    Responded February 21, 2019
    Resort Suites at Bandar Sunway
    10.0
    Exceptional
    Norazira
    Couple
    Deluxe King Studio
    Stayed 1 night in November 2018

    The best hotel at Sunway!”

    I got a good last minute deal for this hotel. It was nice, tidy, spacious and a walk distance to the mall. The hotel got kitchenette, iron and basic necessities. It got bath tub too and most surprisingly a nice view balcony.

    Reviewed November 30, 2018

    Dear Norazira, Thank you for your feedback. We're glad to hear that you enjoyed your stay with us. We hope to host you again in the future. Regards, Resort Suites Hotel

    Responded December 19, 2018
    Resort Suites at Bandar Sunway
    8.8
    Excellent
    Huong from Malaysia
    Business traveler
    Deluxe Twin Studio
    Stayed 1 night in March 2019

    Location and Price”

    Good location nearest to sunway pyramid for affordable price. However some problem with key card.

    Reviewed March 29, 2019

    Dear Huong, Thank you for taking the time to review us. During your stay with us, our hotel had some minor issues with the room key cards. This issue has since been settled by our management. We look forward to welcoming you back in the future and until then, take care! Regards, Resort Suites Hotel

    Responded June 11, 2019
    Resort Suites at Bandar Sunway
    8.4
    Excellent
    Joel from Malaysia
    Group
    Deluxe King Studio
    Stayed 1 night in March 2019

    Worth”

    Overall is good

    Reviewed March 07, 2019

    Dear Joel, Thank you for taking the time to review us. We look forward to welcoming you back to our hotel in the future. Until then, take care! Regards, Resort Suites Hotel

    Responded May 29, 2019
    Resort Suites at Bandar Sunway
    9.2
    Exceptional
    Ooi from Malaysia
    Business traveler
    Deluxe King Studio
    Stayed 1 night in February 2019

    Exceptional”

    Nice location for shopping.

    Reviewed February 17, 2019

    Dear Ooi, We're happy to know that you had a wonderful stay with us. We hope to welcome you back again and until then, take care! Regards, Resort Suites Hotel

    Responded February 21, 2019
    Resort Suites at Bandar Sunway
    9.6
    Exceptional
    Sunny from Malaysia
    Couple
    Deluxe King Studio
    Stayed 2 nights in May 2019

    Everything good”

    I am booking studio, overall is ok, nice, just the aircond will turn hot sometimes automatically

    Reviewed May 21, 2019

    Dear Sunny, Thank you for taking the time to review us. We have escalated the aircond problem to our maintenance team for attention and action had been taken for improvement since then. We look forward to welcoming you back to our hotel in the future. Until then, take care! Regards, Resort Suites Hotel

    Responded May 29, 2019
    Resort Suites at Bandar Sunway
    3.2
    siew from Malaysia
    Business traveler
    Deluxe King Studio
    Stayed 1 night in April 2019

    Wardrobe and toilet spoilt, requested Enquiries is ignored”

    Every enquiries is being ignored.

    Reviewed April 06, 2019

    Dear Siew, Thank you for taking the time to give us your feedback. We regret to hear that your stay did not live up to your expectations. As per your booking, you booked a Deluxe King Studio but you requested twin bed through special request. Our front desk team assigned you a room with twin bedding as per your special request. You also requested for a non-smoking room. All our rooms are non-smoking rooms. As for the wardrobe and toilet issue, we have forward them to our maintenance team. Once again, we are sorry to hear about your experience. Regards, Resort Suites Hotel

    Responded April 17, 2019
    Resort Suites at Bandar Sunway
    12345
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    Resort Suites at Bandar Sunway
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    • Excellent location
    • Mid Valley Mega Mall