Very good 7.4
Based on 5778 reviews

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About this property

Description

Surrounded by beautiful greenery, Resorts World Genting - Awana Hotel is the country’s highest hotel, located at 3,000 feet above sea level and only 45 minutes from Kuala Lumpur and 90 minutes from KL International Airport. The hotel provides over 400 rooms with 5-star facilities, so you can choose the accommodation of your choice. All the modern rooms are clean and elegant. Set close to nature in the surrounding rainforest, many activities include jungle trekking, stroller’s trail, bird watching, and golfing. Not only that, Resorts World Genting - Awana Hotel is also famous for being the biggest and the first indoor theme park in Malaysia - you will never get bored here. The hotel provides diverse on-site dining venues where you can find everything you want to eat. Resorts World Genting - Awana Hotel provides a tranquil and relaxing stay for all their guests.
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Features

Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Car park
  • Shuttle service

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Squash court(s)
  • Swimming pool [outdoor]
  • Tennis court(s)

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant(s)
  • Room service

Services and conveniences

  • Concierge
  • Dry cleaning
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shop(s)
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Swimming pool [kids]

Access

  • Check-in/check-out [express]
  • Elevator
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • Malay
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Policies

The minimum age of guests to stay is 18 years if unaccompanied by an adult.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Number of Rooms : 413
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Important notice

Genting Outdoor Theme Park is undergoing construction of the Twentieth Century Fox Theme Park from October 27, 2015 to December 30, 2017. During this period, guest can still continue to enjoy the rides at Genting Indoor Theme Park.
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Verified traveler reviews

Filter by traveler type
Very good



based on 5778 reviews
  • Cleanliness 7.4
  • Facilities 7.0
  • Location 7.6
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for money 7.5
  • Food/Dining 7.0
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amirul from Malaysia
Couple
Superior Deluxe
Stayed 2 nights in September 2016
nice view
Romantic view from high level hotel Easy go to skyway and genting by using shuttle bus
Reviewed September 27, 2016
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Nuni from Indonesia
Solo traveler
Stayed one night in February 2016
standard
room is clean but we need to ask for toiletries because it was not available in the bathroom. best thing is hotel view and exterior design are good.
Reviewed September 26, 2016
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NURHAFIZAH from Malaysia
Family with older children
Superior Deluxe
Stayed one night in August 2016
Great hotel
Been staying in awana since my school time.still maintain as a great hotel and great variety of breakfast.keep it up management.
Reviewed September 26, 2016
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Samie from Malaysia
Family with young children
Superior Deluxe
Stayed one night in May 2013
Nice pool
Spacious room, nice pool
Reviewed September 21, 2016
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Hament from Singapore
Couple
One Room Condo
Stayed one night in September 2016
Awful experience.
Upon checking into this hotel, I was assigned our electronic key and sent off to my room. As soon as we got out of the elevator, we were overwhelmed by the stench of the corridor (it felt like walking into an unhygienic lavatory). What a disturbing impression! As soon as we reached the door, we discovered that the room uses an metallic key instead of electronic key. Wow!! How did the hotel managed to make such a blunder! What else to do but return to reception, had to queue again to speak to the receptionist again to explain the situation only to have him refute my findings. Shocking! During this conversation, another staff overheard our discussion and asked what was the room number and apparently the rooms on these floor did not have electronic but metal keys instead. I was informed that the person attending to me was a trainee and that he 'did not know everything'. Baffling ... hotel puts staff to work who don't know basic room types or which keys go where. So after all this fiasco, I am given a new key and sent off to my room. This time I discover that room does not have AC and this was never mentioned at any point of electronic booking not my confirmation. So I had to head down to reception desk again and again I was disputed of my claim that I was not made aware that room did not have AC so I showed them confirmation and we came to an impass! I was told that I had to pay more to get upgraded to another category room with AC. Preposterous! So I told them to downgrade me to a lower category that had AC and had to go and check the room myself in another wing and come back again to acknowledge acceptance and finally complete check-in. After such an experience, I will comment no more. Just that I'll never return here again.
Reviewed September 20, 2016
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Mansor from Malaysia
Family with young children
Superior Deluxe
Stayed one night in September 2016
Just ok
Just ok
Reviewed September 19, 2016
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Dr. from Malaysia
Family with older children
Superior Deluxe
Stayed 2 nights in September 2016
No
Excellent
Reviewed September 19, 2016
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JER from Malaysia
Group
Superior Deluxe
Stayed one night in September 2016
value for money hotel
Nice environment, swimming pool and value for money
Reviewed September 19, 2016
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JER from Malaysia
Group
Superior Deluxe
Stayed one night in September 2016
Value for money hotel
Nice environment, swimming pool and value for money
Reviewed September 19, 2016
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Norishah from Malaysia
Business traveler
Superior Deluxe
Stayed one night in September 2016
Good
Good
Reviewed September 18, 2016
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