Resorts World Genting - First World Hotel
Resorts World Genting - First World Hotel
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Deluxe Resorts World Genting - First World Hotel
Deluxe
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Lobby Resorts World Genting - First World Hotel
Lobby
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Lobby Resorts World Genting - First World Hotel
Lobby
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Coffee shop Resorts World Genting - First World Hotel
Coffee shop
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Location
Excellent
8.2
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Very good
From 31275 reviewsSee what guests said
7.3
Recommended by 83% of guests
  • 680 meters to public transportation

  • Casino

  • Fitness center

  • Shops

Room choices
126 travelers are looking at this property right nowBook now before it's too late!
World Club
World Club
...
  • 42 m²/452 ft²
  • Shower and bathtub
  • 2 single beds or 1 queen be...
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Superior Deluxe
Superior Deluxe
...
  • 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds or 1 queen be...
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Y5 Triple Room
Y5 Triple Room
...
  • 19 m²/205 ft²
  • Shower
  • 1 single bed and 1 queen be...
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Deluxe
Deluxe
...
  • 19 m²/205 ft²
  • Shower
  • 2 single beds or 1 queen be...
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Y5 Deluxe Room - The Adventures of Monkey King Package 3
Y5 Deluxe Room - The Adventures of Monkey King Package 3
...
  • Shower
  • 2 single beds or 1 king bed
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Spa Package
Spa Package
...
  • 33 m²/355 ft²
  • Shower
  • 2 single beds or 1 double b...
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Deluxe Room - The Adventures of Monkey King Package 1
Deluxe Room - The Adventures of Monkey King Package 1
...
  • Shower
  • 2 single beds or 1 king bed
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Triple
Triple
...
  • 19 m²/205 ft²
  • Shower
  • 1 single bed and 1 queen be...
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Standard Room
Standard Room
...
  • 19 m²/205 ft²
  • Shower
  • 2 single beds or 1 queen be...
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Deluxe Room - The Adventures of Monkey King Package 2
Deluxe Room - The Adventures of Monkey King Package 2
...
  • Shower
  • 2 single beds or 1 king bed
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More about Resorts World Genting - First World Hotel

More about Resorts World Genting - First World Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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Real reviews from real guests

Agoda Reviews (31275)Booking.com Reviews (9116)
7.3
Very good
Cleanliness7.3
Facilities6.7
Location8.2
Room comfort and quality7.1
Service7.0
Value for money7.5
Provided by verified guests of Agoda
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8.4
Morida from New Zealand
Group
Stayed 3 nights in April 2018
Staffs are pretty rough”
They squeezed more cash on check in. Took us 2 hours to reach a compromising solution with extra Money/Cash Payment to the staff without any receipt. I am thinking they knew we weren’t local so whatever they said goes. I am a business traveler staying at 3-5 stars hotels all over the world but Genting First World Hotel is the worst in term of getting us to pay extra for class of rooms that we booked. Even though we book a Y5 rooms they bla bla till we had to cough up and handing extra cash to staff member .... sort your staffs and policies out even guys
Reviewed May 25, 2018
6.0
gay from Malaysia
Group
Y5 Deluxe Room
Stayed 1 night in May 2018
GOOD”
CLEAN
Reviewed May 25, 2018
7.6
Ronald from Indonesia
Family with teens
Triple
Stayed 3 nights in May 2018
Nice Hotel”
Strategic Location. Right in front of all the excitement and spleandor of Genting Highland.
Reviewed May 25, 2018
6.0
kah from Malaysia
Group
Y5 Deluxe Room
Stayed 1 night in May 2018
GOOD”
CLEAN
Reviewed May 25, 2018
5.6
Ding from Singapore
Couple
Superior Deluxe
Stayed 2 nights in May 2018
Poor mattress quality, old furnishing, dim room”
Previously had bad experience with standard room at this hotel, this time we try Superior Deluxe room. Arrived at hotel lobby around 2:45 pm, not much crowd at check-in machine, so we proceed directly to check-in but need to pay RM5 for check in before 3pm and RM10 for each person(for foreigner). We did not pay additional of RM5 to choose view from room and RM 5 to choose floor/Level. According to details provide online, the room we booked come with bathtub but we did not get room with it, lucky that our room with mountain view so we decided to not to change room (cause quite hassle to go to counter queuing to request for change room). Overall looks old but quite clean for the room except for very dim, no ceiling light, mattress bad quality, can feel the spring under that thin layer of foam, body aching after sleep. Distance from hotel tower to sky avenue not too far compare to others hotel. Room service cleaning guy for our room are friendly.
Reviewed May 24, 2018
Dear Ding, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologise that we fell short on your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again in the near future. Yours sincerely, First World Hotel team
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Resorts World Genting - First World Hotel
8.8
khairul from Malaysia
Family with young children
Standard Room
Stayed 1 night in May 2018
new mall”
with new huge mall is it a great place for travelling! some more its really easy access from the hotel
Reviewed May 24, 2018
8.8
khairul from Malaysia
Family with young children
Standard Room
Stayed 1 night in May 2018
new mall”
yup! their new mall is so huge! and its an easy access from the hotel :)
Reviewed May 24, 2018
8.0
Felicia from Indonesia
Group
Standard Room
Stayed 2 nights in July 2017
GOOD PLACE, GOOD FACILITIES ”
Favorite hotel and resort at Genting! The weather was nice, it felt good to waking up not in a sunburn but rather chilly and pleasant weather, great to stay here for a couple days!
Reviewed May 24, 2018
9.2
Zhao from Singapore
Couple
Standard Room
Stayed 2 nights in January 2018
Nice hotel”
Nice hotel overall. Would be better if there's WIFI. Thank you
Reviewed May 23, 2018
Dear Zhao, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comment about WIFI that needs an upgrade . We look forward to seeing you again in the near future. Yours sincerely, First World Hotel team
Responded May 25, 2018
Resorts World Genting - First World Hotel
7.6
Ann from Malaysia
Family with teens
Standard Room
Stayed 1 night in May 2018
ok”
ok
Reviewed May 23, 2018
7.6
ong from Malaysia
Family with young children
Standard Room
Stayed 2 nights in May 2018
Very good”
The staff is not friendly . When we are talking to them . They will just keep walking and kinda ignore customer
Reviewed May 23, 2018
6.0
Angelina from Indonesia
Family with young children
Standard Room
Stayed 2 nights in June 2017
Only because its location”
Everything is standard, but it is what you get with the price paid. Renovation ongoing when i went there.
Reviewed May 22, 2018
6.8
Emily from Malaysia
Couple
Standard Room
Stayed 2 nights in May 2018
Upgraded from standard room to Y5 Deluxe Room”
First of all, the male reception who checked me in were sleepy and grumpy during the room upgrade process, he had yawned like 50 more times and I'm not even exaggerating! I stood at the counter for a good 40 minutes yet he did not apologize or update me on check in status, even misinformed me on the amount that I needed to top up. I end up paying 2 times! Standard room was a sad condition when we checked in. Toilet smells weird and the lighting was dim. Room was so small and have no WiFi. We immediately went out and ask for an upgrade. Y5 rooms in tower 3 are more pleasant to stay in. The building is new and the room are nicer.
Reviewed May 22, 2018
5.6
Ray from Singapore
Family with young children
Y5 Deluxe Room
Stayed 2 nights in May 2018
Don’t take room facing back . Nightmare will fall on you . Bed is too hard to sleep , Room is small ”
Won’t be staying in this type again . The bed is hard to sleep . Room are clamp , unit facing the back will very hot and noisy
Reviewed May 22, 2018
Dear Ray, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologise that we fell short on your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to seeing you again in the near future. Yours sincerely, First World Hotel team
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Resorts World Genting - First World Hotel
6.0
CHOO from Singapore
Family with young children
Standard Room
Stayed 1 night in May 2018
1 night trip”
room was ok. dont expect too much for the price that you are paying. managed to do the express check in and got the room keys within 10 mins.
Reviewed May 22, 2018
5.6
YIN from Malaysia
Family with young children
Standard Room
Stayed 1 night in May 2018
Above average”
not really value for money
Reviewed May 22, 2018
6.8
LIM from Singapore
Group
Deluxe
Stayed 1 night in May 2018
Good”
I choose to stay deluxe room, room bigger than standard room and better condition
Reviewed May 22, 2018
7.2
Humphrey from Indonesia
Family with teens
Triple
Stayed 1 night in December 2017
Good value of money”
The room is clean and rather small but it is sufficient for 2 guests. This hotel is connected to the mall and the cable car’s station. If you used agoda voucher; you need to report to the staff before using auto check in machine.
Reviewed May 21, 2018
8.0
WEI from Malaysia
Family with young children
Y5 Deluxe Room
Stayed 2 nights in March 2018
Happy family trip ”
will choose this hotel for our next visit again
Reviewed May 21, 2018
3.2
Jordan from Singapore
Group
Standard Room
Stayed 2 nights in May 2018
Awful and Horrendous Experience. Not recommended to pay for the service. Rather donate the money.”
Check is process is horrendous. Did not have a proper queue system for people who booked through agoda to check in systematically. Results in a mess and people cutting queue so they can check-in asap. Booked a non-smoking room with queen bed because my wife is pregnant, but was given a smoking level and room with twin bed. The air quality is lousy with smokes along the corridor and in the room. Requested to have my room change as I have made the booking sometime back, the hotel should have ample time to reserve the room which I have booked. However, I was told to join another long queue together with walk-in customers to process the request. Queued diligently and when it was my finally my turn, I was told by the counter staff that there are no more queen bed and non smoking rooms for me. I have never experience such inefficient and unprofessional hotel services with such a lousy systems in place. Gave me the feeling they are just there to make a quick easy money. Worst hotel exp ever
Reviewed May 21, 2018
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