Resorts World Sentosa - Beach Villas

everything is good except room service..

The kids loved the room, especially the aquarium view. Just wondering if they could do anything with the balance of lighting between having the shades up for the aquarium view and having some form of lighting for the room (which is automatically shut off to avoid visitors in the aquarium itself catching sight of room guests). A bit pricey if not for promos but a good experience for the kiddos.

Nice property and location, everything is close by for kids and we enjoyed staying at the property. but staff needs to be a little more attentive, when we checked in, booking was under my name and despite of me providing my passport, I was acknowledged as incorrect person and had to explain. staying at such a good property and booking private villas we expected that at least every time we would call from our room for something they should have greeted us with Name, rather there was no acknowledgement and we had to provide our room details, so I was a little disappointed with this. we loved everything else and definitely will be back and would recommend our friends to come and stay at your property. but I would expect that next time when someone is staying and paying top dollars staff needs to have attention to detail which they fail on multiple occasions in this case.

Room: Great size, suitable for party or family. Outdoor pool was a nice touch, with privacy. Could look up at cable cars going above us. Amenities were amazing! Toiletries smelled so amazing and premium, slippers were so comfy and soft, robe were silky satin feeling. Location: Do read reviews on how to go before going as it does not state on their website. Tad bit unglam go through carpark but the personal buggy does make it whole lot better (the gentleman who took us around was amazing and professional) One negative note: to get normal lights, the curtain needs to be down (blocks the view of the aquarium). Not sure if its because we won't be able to see as well or to protect the marine life from harsh lighting. Overall great experience, but once is more than enough!

Such a great oasis of naturalness a stone's throw away from the urban jungle downtown Singapore. A great spot for staycations. Service was also top-notch!

Booked an ocean suite to propose to my girlfriend. Staff were friendly and accommodating to my requests and provided much suggestions for improving the mood. Ocean suites bulters were also unparalleled in their hospitality.

Fantastic place. I have no other words tl describe but the place is just absolutely stunning. We both loved it especially the aquarium view:)

the butler especially durai is very personable, helpful and goes extra mile. he personally brought my auntie to buy medicine even though the clinic was closed. my personal thanks for his recommendation to upgrade our rooms to two bedroom so everyone can stay together. will definitely return to stay next trip.

Great Service... We can call bungy service 24 hour.. They can deliver us to the Forum (Central Area of Resort World).. Every room has a private jacuzzi.. And We really enjoy with the swimming pool.. Will come back to this Villa soon..

Celebrated Birthday and stayed for 2 nights. Like the pool very much. Everything was ok, service in the reception was ok too. Free shuttle service to other hotels is a plus. The location inside Sentosa was a little difficult to find.

Love the private outdoor jacuzzi! Serenity is being in the room and watching the sharks, stingray and schools of fish swim past. Also, check out the food at RWS restaurants such as Tangerine and Forest that manage to placate this fussy eater :)

the room was incredible, we have everything we need, the whole unit was divided into two levels with living room and a mini pool, tv sets and free fruits. the below level was the great one ! with huge window to see the fishes, we can do nothing in whole day but lying on the bed and watch all the fishes in the room. this is definetely most amazing experience that i had in 2015.

Once in a lifetime experience. The curtains that open up to the sea aquarium is simply extraordinary. It is also extreme romantic when you open up the bathtub, can soak yourself in it while watching the fishes swim by. Highly recommended for the experience.

The stay was nothing short of impeccable in a underwater ocean suite room with 50,000 underwater species swimming in front of your bed! It is one-of-kind experience and you don't get this in your everyday hotel or villas stay. Furthermore it also has a second floor via a flight of steps leading up to a living room with a outdoor plunge pool to soak in. It is worth a try in Asia only underwater room though the price is steep for this kind of experience but at the end of the day it is still worth your every penny! Must try if you don't mind the ridiculous price though :-)!

The staff was very helpful. Helped me to arrange something before arrival. The lady on the phone wasnt very nice somehow. But the follow up calls were good. Great view of the fishtank and it's definitely once in a lifetime kind of experience.

Loved everything about this Ocean suites especially waking up with fishes saying hello brightened the day. Enjoyed the hidden bathtub but need to be careful when handling the heavy wooden floor panels and the outdoor jacuzzi was great except the noisy neighbours partying next door. Overall a unique experience.

We travelled with our 3 year old. We arrived the hotel around 1pm and nicely asked the front desk to let us check in earlier if possible. After waiting for 2+ hours and several follow ups, the answer is still NO. There are 11 Ocean Suites and how hard it is to have a room ready just a bit earlier? Our three years old got tired and even a few mosquito bites during waiting. The front desk clerk still looked indifferent and not trying to help until I asked to talk to the manager. We finally got into our room by 2:45pm. For this price, I believe I deserve a better, warmer and more helpful service. Any in and out of Ocean Villa needs butler service. Don’t even compare their butler service to any other resorts with butler service. In room dining menu is very small. Food is far from tasty. I would rather eat McDonald. Bellmen are rude and functioning as if they are rushing prinsoners to their cells. The only valuable part of this place is the window to the aquarium.

Mentioned that we would be checking in after our ROM (marriage registry ceremony) and even came in my gown but staff did not offer any congratulations, which I would have expected from a hotel of such rating. Confusing directions to the lobby. We drove to the entrance of the suite, which is at basement carpark level, but there were nobody to help us. There isn’t a guard or anybody to point us in the right direction. Turns out the hotel lobby is at the other side, on ground level, sharing the same lobby as Equarius hotel. There were some miscommunication as well. We did not need a buggy ride to the suite entrance as we had drove over to Equarius hotel, but we DO need an introduction to the room. Saw some burners in the room but no candles or matches, not sure if the staff is supposed to have set up the place. Need to request. Couldn’t find the bathtub as well (hidden under the floorboards). Thus, we could definitely do with a room introduction. The pro is the spectacular view of the aquarium. I could just lay all day in the room watching the fishes swim by. But we feel that the service is not worth the amount we paid. If you are looking for a night to remember the most important day of your lives with, there are other hotels which can do better. Some went over the top for just wedding anniversaries. We got, instead, confusions and passive service for our wedding day, albeit the awesome room view.

This is our second stay at beach villas and I would like to compliment the butlers who served us. Buggies requests and room service were prompt and requests were acceded. Housekeeping team was efficient when we request for extra amenities. The free form pool and jacuzzi were fabulous as before. Kids had a great time in the water and outdoor patio. One thing to note is to select your villas diligently as some villas are of easy access to inconsiderate and illiterate hotel guests who end up using the private jacuzzi and outdoor lounge chairs, despite the signs about them being exclusive to the villa.

Its a splurge, for sure. But as a one-off experience we felt it was ok. The kids loved the huge tank and the in villa small pool. It was a little bit of a hassle to have to go to the main pool to swim but it was ok.