Very good7.7
Based on8970reviews
Resorts World Sentosa - Festive Hotel
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8.6 Excellent location
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8.6Location
  • Close to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

  • Room service [24-hour]

  • Bar

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Nearest essentials

  • Airports
    • 18 km
    • Seletar Airport (XSP)
    • 22 km
    • Changi International Airport (SIN)
  • Bus and rail stations
    • 900 meters
    • Harbour Front MRT Station
    • 1.9 km
    • Telok Blangah MRT Station
  • Hospital or clinic
    • 2.9 km
    • Singapore General Hospital
  • Pharmacy
    • 750 meters
    • Guardian
  • Convenience store
    • 150 meters
    • 7 Eleven
  • Cash withdrawal
    • 150 meters
    • ATM

More about Resorts World Sentosa - Festive Hotel

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Verified traveler reviews

Agoda Reviews (8970)
Booking.com Reviews (2463)

7.1

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Very good
  • Cleanliness 7.8
  • Facilities 7.5
  • Location 8.6
  • Room comfort and quality 7.9
  • Service 7.8
  • Value for money 7.3
  • Food and dining 6.9
Very good
  • Cleanliness 8.1
  • Facilities 8.2
  • Location 8.2
  • Room comfort and quality 7.8
  • Service 7.8
  • Value for money 7.5
  • Food and dining 7.1
Very good
  • Cleanliness 8.1
  • Facilities 7.5
  • Location 8.4
  • Room comfort and quality 8.0
  • Service 8.0
  • Value for money 7.4
  • Food and dining 7.1
Very good
  • Cleanliness 7.9
  • Facilities 7.4
  • Location 8.4
  • Room comfort and quality 7.9
  • Service 7.9
  • Value for money 7.4
  • Food and dining 6.9
Very good
  • Cleanliness 7.6
  • Facilities 7.5
  • Location 8.6
  • Room comfort and quality 7.8
  • Service 7.7
  • Value for money 7.2
  • Food and dining 6.8
Very good
  • Cleanliness 7.8
  • Facilities 7.3
  • Location 8.7
  • Room comfort and quality 7.9
  • Service 7.9
  • Value for money 7.4
  • Food and dining 6.9
Very good
  • Cleanliness 8.2
  • Facilities 7.6
  • Location 8.6
  • Room comfort and quality 8.2
  • Service 8.1
  • Value for money 7.5
  • Food and dining 7.1
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Room type
  • Deluxe
  • Deluxe Family King
  • Deluxe Family King - 3D2N Multi Attractions Pkg (2014)
  • Pokémon Research Exhibition - Deluxe Family Room with SEAA and Pokemon Tickets

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4.0
Wendy from Singapore
Family with young children
Deluxe
Stayed 1 night in May 2017
Great only if you don't care about cleanliness and service quality”
Pros: lovely theme setup for children. Large balcony with pool view. Phone provided if you need one. Cons: dishonest staff with poor knowledge. Nothing in RWS can be billed to the room. Sheets were smelly and required change. Furthest from RWS facilities. Room service lines were permanently engaged. Sound proofing is very poor, can hear movement of furniture upstairs and any talking along the corridor. No direct link from the car park unlike other RWS hotels. Breakfast is located at hard rock hotel.
Reviewed May 22, 2017
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7.6
Hwe from Singapore
Family with young children
Deluxe Family King
Stayed 2 nights in May 2017
Happy with the staycation”
Happy with the staycation. Room is good with young kids around, but bathtub is a bit too high for kids to get. Got all the necessities in the room. Hotel gave complimentary Sentosa express ticket from Vivo back to RWS, this save us the trouble of driving in & out. Price for the hotel is slightly high, hope that will have more promotions.
Reviewed May 20, 2017
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9.6
Emmanuel from Philippines
Family with young children
Deluxe Family King
Stayed 3 nights in May 2017
Festive Hotel”
The room is great. Services and staff are all excellent. I just hope they put more lights at the pool area so that it will be safer to swim at night. Safety should be of paramount importance.
Reviewed May 18, 2017
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6.0
STEPHY from Singapore
Family with young children
Deluxe Family King - 3D2N Multi Attractions Pkg (2014)
Stayed 2 nights in May 2017
Terrible service at the reception”
Customer service at the reception wasn't welcoming. There were available staff standing around (probably assigned for specific tasks like check out) but they did not want to help me with check in despite me waiting for more than 15 minutes behind another guest who had never-ending questions. When I requested to move to the other counter for assistance, the supervisor (an Indian man) insisted that I had to wait patiently for my turn. Terrible customer service. He was rather rude.
Reviewed May 18, 2017
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8.4
ALLAN from Philippines
Family with teens
Deluxe Family King - 3D2N Multi Attractions Pkg (2014)
Stayed 2 nights in May 2017
Nice Hotel, Service Is Ok But Can Be Improved”
We got the Deluxe Family King with 2 free adult tickets to Universal Studios, Sea Aquarium and Adventure Cove, which makes the room rate very reasonable. The only negative that I have experienced was during check-in where I specifically instructed the lady front desk staff for a room with a Balcony that's facing the pool. She told us to go back 3:00pm as the room was not yet ready. So we went to Adventure Cove first before going back to the hotel around 4:00pm to get our room key card. We were given a room at the 6th floor, room 657. Firstly, the room's balcony is not facing the pool as requested. Well, we did not complain as we did not want to spoil our vacation. And then we found out there's no refrigerator inside the room. Again, it's ok. We have a leaking pipe underneath the faucet, we reported to front desk who took a long time to answer our call, again it's ok. They said they will fix the leak after we came back from our dinner. When we came back to the room, there's lesser leakage but there's still leaking. At this point I already asked the front desk staff for a room change. I think that room 657 is the most problematic and dirtiest room of Resorts World Festive Hotel. I don't know what the problem of the lady front desk staff who facilitated our check-in but indeed she somehow ALMOST succeeded in ruining our vacation. But the hotel made it up when they changed our room to a much better room on the 7th floor with a balcony that's facing the pool, with no leaking and with a cleaner atmosphere. Overall, service of the hotel is good but can be better if they can do things faster as the waiting time seems longer as compared to other 5-star hotels from check-in to housekeeping. This is a very nice hotel as this was my second stay already. My first stay in 2013 was excellent. Everything was excellent- the hotel's facility, rooms were very clean and staffs service was commendable. My recent stay and experience was a bit different but still good because there are
Reviewed May 17, 2017
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8.0
Mohamed from Singapore
Family with young children
Deluxe
Stayed 1 night in April 2017
RWS Staycation”
Pros: Spacious room with ample of luggage space. Balcony with laundry drying area (useful for guest who frequent adventure cove or the beach during stay). Drinks were provided during check in wait. Cons: Long standing check in time (perhaps it was due to the technical issues the hotel was experiencing). Seems like the room space was underutilized as they could have a better layout which will give a more cozy feeling.
Reviewed May 16, 2017
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4.0
Asri from Singapore
Family with young children
Deluxe Family King
Stayed 1 night in May 2017
Such a disappointment”
the room was dusty upon walking in. seems like no one stays in that room for so long. I requested housekeeper to change the bed sheet (which has stains) and vacuum the room again. room was small for a family room. the temperature for the room was unstable. even the water heater when showering. it would be the last time we would stay there. nothing appealing honestly with this hotel.
Reviewed May 16, 2017
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4.0
Aishah from Singapore
Family with young children
Deluxe
Stayed 1 night in March 2016
dissapointed”
I am ok with small room and all but what I cant stand is the cleanliness... The toilet full of stained... I really hope they up the standard for their clealiness...
Reviewed May 14, 2017
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9.2
Yupa from Thailand
Family with young children
Deluxe Family King
Stayed 1 night in May 2017
Good for family holidays”
Worth for money
Reviewed May 12, 2017
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7.2
cendra from Indonesia
Family with young children
Deluxe Family King
Stayed 1 night in May 2017
3 stars bcos the room was a bit dirty with ants here and there. Breakfast available at other hotel”
As per title
Reviewed May 11, 2017
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Deluxe Family King - 3D2N Multi Attractions Pkg (2014) booked 2 hours, 30 minutes ago
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