Awesome”

What could have been a potential nightmare-birthday-cum-father’s-day experience turned out, instead, to be a wonderful experience for me and my family, thanks especially to Jayson and Derrick! I saw the “flash deal” on agoda and booked it immediately and only later did I realize that breakfast wasn’t included. Because it’s the school holidays, I was concerned about the possibility that the restaurant might be full and only those who have breakfast included in the package might be catered for. So I called the Resorts World tel no. It was answered by an agent at the call centre – not only was he MOST unhelpful in allaying my fears but he was poorly trained in “frontline” customer service. I gave up and since there was no direct telephone number to Hard Rock Hotel, I decided not to risk my elderly parents having a nightmare as well and opted to cancel my Agoda booking. Then I realized that it was non-refundable. In my mind, the nightmare was looming large. So, I went down personally to Hard Rock Hotel during my lunch hour and that was when Natasha kindly agreed to “reserve” the wheelchair-friendly room nearest the lift and even told me that a birthday cake would be sent up to my room when I checked in. My experience talking with Natasha was so good that I felt that the call centre agent’s frontline service reflected poorly on Hard Rock Hotel and this was grossly unfair to the hotel. So I asked to speak with the Duty Manager to give feedback on the call centre. Derrick Cheong heard me and so kindly offered complimentary breakfast for us during our stay. Then during our stay, Jayson's kindness in personally wheeling dad as he showed us the way to USS entrance and granting us late-checkout simply topped the experience. Also, the concierge staff Muniandy and Mani went the extra mile to explain the attractions and different routes to us, in addition to helping us with the luggage. Awesome holiday! Hard Rock Hotel (S'pore) rocks!

Beautiful Hotel with Good Filipino Staff”

Our stay is very relaxing and full of enjoyment as Resort World Sentosa - Hard Rock Hotel is just a minute away via monorail to Universal Studio, Sentosa Theme Park and Vivo City. That goes as well with shopping and eating from street food to fine dining. Hard Rock Hotel also has a very big swimming pool complex for sports and refreshment. Me and my family will surely come back to Resort World Sentosa on our next visit to Singapore. Don't miss Resort World Sentosa.

A great hotel in Santosa island”

HOSPITALITY 10/10 I'm really impressed with the hospitality shown by all the staff in Hard Rock Hotel. ROOM 9/10 The room is big enough, clean, and have a balcony. The bed is really comfortable. Our room is in the 6 floor, and we chose the pool view. Its a great view. The bathroom is really great. BREAKFAST 5/10 Honestly The breakfast is disappointing. Just a normal breakfast with a lack of taste and variety, I wouldn't complain if it's a 3 or 4 star hotel though, but for a 5 star hotel its really disappointing. THE SWIMMING POOL 10/10 The Hard Rock Swimming Pool is really The Best. Really big area, lots of pool, and its a private. The towel is provided. They also have the sands pool and a playing pool for children's to play. Its really fun in here. LOCATION 8/10 The Hard Rock Hotel is in the great location in the Sentosa Island. The Aquarium, Water Cove, Universal Studio, Mall, Merlion Statue, The cable car, and The Casino are all in the walking distance from the hotel. ATTRACTION 10/10 Well, the hotel is in the Sentosa island so basically we have access to all the Sentosa Island attraction. The most nearest one are The Aquarium, Water Cove, Universal Studio, The Mall, Malaysian hawker, Merlion Statue, The cable car, and The Casino.

Top shelf accommodation, facilities, attractions”

Loved the hotel and its facilities. The room was huge with two queen sized beds and heaps of floor space. Good sized wardrobes. The bathroom was unique with its glass walls. Everything was an easy walk within the resort complex...the many, many attractions, food venues, pools, shops, casino, etc. The Malaysian Hawker Street Food hall was the best. Our stay was too short. Two new attraction have opened since we were there in November. They are a water theme park with its new hotel and the worlds largest aquarium. Negatives: We arrived onto Sentosa via monorail and found the lack of directional signage for the hotels frustrating. We walked all over the complex lugging suitcases only to have to backtrack several times. Getting to the Hard Rock Hotel reception was like navigating through a maze. Check-in was tedious and took too long. Most disappointing was the lack of 'live' music. Given that the Hard Rock brand name is based worldwide on the music industry we were amazed to discover that there is only live music on Friday and Saturday nights within the hotel. Surely a single muso/artist could perform the other nights!!!!

Nice rooms with vibrant colors n the sting frames.”

we stayed for 3d2n and it was indeed so nice.. am a swimmer and the entire family loved the pool resort design where you got the lapping pool. jacuzzi pool with pebbles. man made beach shore and white sand volleyball court were all so nice. the said amenities were splendid. the free sentosa monorail pass going to vivo city and around sentosa was great . for we were able to go around and enjoyed the sentosa luge ride. the hard rock hotel accessibility to the forum where great fine dining places were superb and meal prices were so reasonable and food taste is great. the house keeping crew were so kind to deliver to our rooms all our request for additional robes and slippers for we are going to swim. we stayed at hard rock for our universal studio family trip and bonding. will be back again next year. and will stay in hard rock once more for we enjoyed our stay and loved its swimming pool with beach resort type. lovely!!!!

awesomeeeee”

Resorts World Sentosa - Hard Rock Hotel, the award winning property is where luxury and rock attitude comes into play to provide you with an unforgettable stay. Right next door to the Universal Studios, this resort offers a great opportunity for tourists and locals to experience world class theatrical shows. Moreover, with the FestiveWalk just a short stroll away, remember that therapeutic shopping is the key to joy. What’s more, this legendary Hard Rock property features exclusive and striking rooms and suites that are decked with brilliant amenities including the high-tech entertainment system that is perfect for music lovers! Take a fun dip at the infinity swimming pool, hit the state-of-the-art gym, and don’t go home without picking up a souvenir at the famous Rock Shop. The property also offers complimentary parking which is valid for one entry per day. Although a leisure lover’s paradise, this resort also boasts a brilliantly appointed business center, making it perfect for business travelers who want to have some fun on their business trip too. Resorts World Sentosa - Hard Rock Hotel is an unparalleled choice of stay in Singapore for music lovers.

100% satisfaction !”

this is the 4th time i stay in resort world sentosa. before i stay in Festive hotel, so this time we try some new hotel and we pickup hard rock. this hotel much more convenience to festive hotel to universal studio, casino aquarium or so on. but festive had its advantage too which is they have festive walk. but swimming pool of hard rock is the best pool in resort world for me . room is huge, clean and comfortable. its more modern and darkness design feel. 100% like to staff because they are friendly and always with smile =) just check in counter may open more line because is quiet slow .

Average”

Location: Its situated in Sentosa so it's rather inconvenience when u want to tour the main areas of Singapore for shopping, eating. But as its secluded into a resort area, its a safer place if you're travelling with small kids. So choose a hotel in the Sentosa area only if you really intend on visiting the Universal Studios, casinos & more high end restaurants. Everything in Sentosa tends to be almost double the price then in the main areas of Singapore. Ultimately, it's much cheaper & convenient to choose a hotel in the Orchard area. Hotel & Room: I stayed in the deluxe pool view room, the size of the room is fine and you get the usual bedroom slippers, toothbrush, toiletries. The TV has a 'surround sound' type speakers built-in the wall that sounds really bass-y & muffled, difficult to listen to. My pool view was nice, but the balcony was small with 2 stools & the repetitive music from the pool bar was quite annoying. Breakfast spread had good variety. In terms of service, its pretty good. Many staff at the lobby so then was no wait at check-in/out. Overall, if u're touring Singapore, there are other hotels with better price & location. Unless of course you really want to stay in Hard Rock, but i think there are probably nicer Hard Rock Hotels in other countries.

good food”

Idyllic for both energetic and leisure travelers, Resorts World Sentosa - Festive Hotel is the ultimate one stop spot in Singapore. Perfect for vacationers seeking for a fun filled holiday, this first class entertainment resort is next door to FestiveWalk therefore, provides effortless access to entertainment venues, world class shopping, 5 star dining and the famous Universal Studios. Second to none in Asia, tourists and locals will be delighted to stay at this superb retreat that pampers you with leisure facilities like the infinity pool and for the curious folks; you should visit the Marine Life Park and Maritime Xperential Museum. A great escape from your normal everyday lives, Resorts World Sentosa - Festive Hotel is ready to impress all guests. Apart from boasting vibrant surrounds, the resort also offers lush and colorful rooms that feature excellent amenities that you would find in 5 stars. This charming and dreamlike resort is ideal for all.

Hotel that is near to main attractions”

Stayed at Hard Rock Hotel for a mini gate away from Singapore island with my wife on 17th Sept to 19th Sept 2013. Check in was average. Waited about 15mins with 3 people queuing in front of me. The room is spacious with the pool facing. Nice comfortable. We did requested for queen size bed upon booking, but we were disappointed as they are not able to provide us. Only able to provide twin bed. The bathroom has a nice design. With all the hard rock stuffs. Quite cool. The swimming pool is superb nice with pool bar. The pool is huge. Small part of the pool, the management designed it as a mini beach. The kids can build sand castle over there. Didn't try the food as our stay doesn't come with breakfast. We took the Sentosa Express to Vivocity which is 5mins ride. There are foods to fill our stomach. Request for the Sentosa Express Pass so that you can ride on the monorail for free. Walking distance from Sentosa Express (10mins walk). Not that disabled friendly as in order to reach the hotel, we must walk past Resort World and climb the stairs. Other than that, I think this hotel is the nearest to Universal Studio Singapore, S.E.A Aquarium and Adventure Cove Park

Would recommend to all families!”

We were impressed with Hard Rock Hotel from the first to the last minute of our stay. When we arrived at the hotel the staff greeted us with smiles, jokes and laughter and then gave us a free upgrade in room to a Suite which was incredible. Ordered food from room service and at the pool a couple times which was always fantastic (especially the burger!). We had a view of the bay which was really beautiful at night. The bed was very comfortable, a baby cot was provided which was very clean and comfortable and the shower was great too. I have stayed in lots of hotels around the world and have never seen a greater pool than the one here! It is literally a 5 min walk to great restaurants and Univeral Studios. Tag on a 5 min monorail trip and your in Vevo shopping centre which was great too. My only complaint (which is not specific to the hotel but rather Singapore in general) is that no taxis or limos provide baby car seats which is a major concern. I could not fault the Hard Rock Hotel and staff in any way and I will DEFINITELY be going back again!!!

A fun place with friendly staff”

I really enjoyed my stay at the Hard Rock Hotel Resorts World Sentosa recently ! The staff was very professional , friendly and enthusiastic ! The Rock theme throughout is a lot of fun !The room was beautifully furnished and very comfortable . But the best thing was the amazing huge swimming pool , it's a Beauty mate ! ( Aussie Slang ). The only criticism I have is that the window in my room wasn't very clean , which unfortunately obstructed my view of the beautiful pool .

Quality hotel”

Located at Resort World Sentosa, you have many different dining options nearby and a lot of different attractions as Sentosa island is quite small. Universal studios is a great place to spend a day. The conference area below the Hard Rock Hotel is absolutely huge so try not to get lost like we did. Prices for the drinks at the hard rock bar is ok when you think about the hotel price.

Superb Hotel. A true resort!!!”

Excellent hotel all the way! Of the 3 hotels of resorts world in the area (Festival, Michael & Hard Rock) I would say this has the best locationbecause of the closest access to Universal Studios, the Water Cove park and Marine SEA Aquarium. The room provides a spectacular view wether you get the room facing the poolside or the Aquarium as you can see the cable cars, Superstar cruise port and harbour from this side. The pool is excellent with a submerged bar and artificial beach which the kids love. Lots of restaurants line the commercial area of resorts world just a step outside the hotel. Monorail & casino are close by too if you need those. Top notch staff and service and live entertainment at the lobby on the evenings. Overall, a great place to stay for the young family on a Singapore vacation. Only Knack... no free wifi.

Fabulous Hotel with pleasing staff.”

Upon check-in, the staff were so courteous and accomodating. We were allowed early check in since they knew we had a tiring travel from the Philippines. The room was great and very clean, made us comfortable at once. We slept till afternoon. The location is accessible to Universal Studios, The Forum, Resorts World and other close hotels.The room service foods were good. We checked out early, the staff helped us with our luggages and assisted us to get a taxi going to the airport.We had an enjoyable stay at Hard Rock Hotel Sentosa..

Great Hotel Excellent Staff”

Situated in Resort World Sentosa Hard Rock Hotel ise close to Universal STudios by foot, alsı close by the forum with tens of shops and eating places some open 24 hours, a 7-eleven is also close by, casino is also very close. Also Very COnvinient Location to Harbourfront walk which is basically gateway to singapore city

Lovely hotel stay for us both!!!”

it's my first time staying in a resort world hotel. just nice when i was glancing through costa sands at sentosa the thought of going into agoda to check out the prices at any of the resort world hotel. i just wanted a place for 2days 1night just for me and my the other half to have fun and enjoyment. so as i was glancing through agoda i saw the pricing for the different resort world room ranges... since its my first time staying at resort world hotel i just picked the one with the affordable price and booked it. so we booked at hard rock hotel. when we first stepped into the hotel room my boyfriend and i had this "wow it's nice" comment when we first stepped into the room. we love the room very much. the television had sufficient amount of channels and the best thing was my room television stated my name on it and welcomed me. i was touched and surprised as if it was my own room. we had a great night there. as resort world is allocated near all the sentosa attraction throughout the night we spent our time either in the room when we needed to rest after resting we headed out and had our meals and went to ventured into the different event that sentosa had. the stay there for that first day was indescribdable and awesomely great. upon our booking we had free tickets to the maritime exhibition that was given to us upon booking. we went on the 2nd day before we checked out.... we woke up for breakfast, had a morning swim as our exercise and after which after we packed out things we headed of to the exhibition. because its was a free complimentary we didn't expect it was fun. so we just went there see see and look look and later about 1130am we headed back to hotel and got ready for checking out. we were reluctant to leave the place. i was having heart to heart talk to my boyfriend and part of the conversation was about if we were to come back to have our stay here again... our answer was yes of course we will and we will definitely be returning back.

Lovely hotel and service with a smile”

the hotel was great... nice rooms, great dinning & super location. unfortunately we were only there for one night, hence we couldnt enjoy the place 100%, advise at least a 3 night stay. also the deluxe rooms were very modern! the pool is epic! its very relaxing & has a great view. overall, i would say i would go back to resorts world sentosa - hard rock hotel any given time...

Didnt want to leave. Kids love the slide. Family holiday with 3 year olds and 9 year old.”

Centrally located. Food court just outside where all the attraction entrances were as well. Free monorail to Sentosa beach (5min). Where theres a free waterpark suited for kids with 2 large slides and 2 small slides. You must have swimwear no cotton. 3 year olds loved the Luge with the hole family. Universal Studios filled with rides my 3.5 year olds could enjoy especially Transformers ride with 3D glasses and high top roller coaster. 3 and under are free to Universal Studios, breakfasts, fish tank place. Hard Rock Hotel had great loud music down at the pool bar and drinks were 2 for 1 12pm to 6pm. ($12 for 2 beer or hard spirit) Jaga looked after our departure with more waters and helped us take some nice photos as a family by the hard rock sculpture out the front. We didnt have anything planned or booked for the holiday which worked out cheaper to purchase at the hard rock reception than through a travelagent. The taxi cost $55 to the airport. Waited about 15 minutes.

Great hotel service and very friendly staffs”

I was impress with the price i bought through agoda's promotion package which include two free universal passes for the quality and the comfort of my stay in Hard Rock Sentosa. When i first arrived, i was greatly impress with their wide and spacious parking area which is free if you're staying in the hotel. I was totally blown away by the deco and the classiness of the hotel and as i was checking in, the hotel staff was very friendly and helpful which made me felt really good. The rooms was great, jus a normal superior room made me felt like a rockstar, as though i'm staying in a suite. The room bed was huge and comfortable and the room appliaces was great. A few down sides was the safe box wasn't working and there's no toilet bidet to cater different people's toilet habits. The hotel is right at the center on the resort world therefore it makes easy access and short walking distant to the main attractions spots. Since breakfast wasn't included in my package, I've decided top up to try out their hotel's breakfast buffet and fortunately it wasn't very expensive but the food quality was great, totally enjoyed it. Overall, it was a great experience and a memorable stay.