Pool like no other”

We were there for the pool and the kids love it. We also tried adventure cove but as our kids are young, the play options there was limited. The food options and attractions around the hotel is very accessible. Not the first time there, won’t be the last.

my first choice hotel ”

my first choice hotel In Singapore ! definitely will go back again ! every year stay at least 1 time in Hard Rock easy access to USS and shopping and food around free monorail to Vivocity room very comfortable and clean its just the new design of hotel without carpet is not really sacrificed on it

Good hotel but mediocre service”

The hotel is fabulous. We booked for a long awaited honeymoon but apparently the front desk didn't capture any details except room as usual. I had specifically emailed the hotel about the request but nothing has been arranged or communicated to front desk. I am disappointed. Glad that I just stayed a night here and moved over to another 5 star hotel that pays attention to the details and provide room decoration for us. Stay at Hard Rock for its hotel (furthest from Waterfall monorail Station) but not their service unfortunately.

Perfect Stopover ”

Great Overnight stay, excellent facilities and attractions less than 5 minutes. Friendly and helpful reception staff made this visit even better. Our clean room was able to accommodate our family of 5.

Pleasant Stay @ Hard Rock”

Check-In & Check-Out process was smooth. Buffet Breakfast was decent. Man made beach & Swimming pool integration is awesome. Staff was helpful. But, Food & Beverage was expensive. More activities/ facilities for toddlers can be organised. Overall pleasant stay. Thank you Hard Rock SIN

Very good”

Gym equipments were smelly, and rooms were not available until 415pm. We had requested for early check in and did our registration upon arrival at 12pm, but was told there were no rooms for early check in. We were advised to return to check at 2pm. We went to the beach and returned at 4pm, only to realise that the room was not even ready.

All was good but cleanliness needs improvement ”

A lot of trash was hidden under the bed

Birthday Stay”

It was my daughter’s birthday and we wanted to surprise her with a night stay at the hotel. I tried to contact the hotel to make special arrangements. The hotel also provided a complimentary cake. My Daughter was pleasant lay surprised. I felt that the rooms could have been better in terms of cleanliness. It was a little dusty and the sheets didn’t feel fresh. The staff were splendid and the pool was beautiful.

Simply Rocks!”

We spent a great 4D3N R&R staycation with our daughter. The clean and well-maintained beach sand pool deserves best compliments as the maintainence team conducts regular cleaning after pool operation hours. However, pest control needs to take note of the sandflies as it could be spotted at some spots and we also observed a cat is living near to the pool facilities. Nevertheless, it is always a 'WOW' Pool for the children and guests. Deluxe room is spacious and Housekeeping is prompt and efficient, the room is now less 'sandy' compared with our past experiences. We welcome the pond 'for dipping our feet' to soak off the sand at the pool gantry, this has certainly helped to maintain the clealiness at the hotel vicinity and rooms. In room dining, quality and food taste is very good but preparation time is way too long. My child has a special diet requirements. Instead of 45 mins, we waited for 2 hours 10 mins for a kid's meal. In summary, nice and relax hotel and we will return soon.

First time with pool view”

Glad that the hotel is sticking strictly to its no smoking policy where there is no stale smoke smell anymore as compared to the previous stays. Good that it provides drinking water in glass and saves the environment when it doesn’t provide bottled water now. Love the green tea sachet, TWG is good. Hotel pays attention to details when by providing better quality hair conditioner and skips the bar soap and also provides liquid hand soap. The room was tidied already after we returned after a dip in the pool. The pool was still good. We would have like it better if the room was fully carpeted. However the price we paid for the room was pricey and on the high side. The washroom has no door and it’s too cold to shower! We had to switch off the aircon to allow our kids to shower one by one and left the ones waiting outside feeling warm. The aircon was on but our blankets couldn’t keep us warm enough.

Awesome! Have a great time staying.”

The suite room was well organized with great furnitures which makes you feel like a celebrity. With the its price per night, a welcome fruites , cookies or flower would be a plus. Final check of room should include the tv. The speaker of one tv is already spoiled and having echos.

Perfect stay in Sentosa”

Of all hotels in Sentosa I love to stay here. The kids love the swimming pool and its cosy, Altho can see the wardrobe chip off, over all all good and we enjoy stay for 2 nights. Will come to stay again. Thank you for hospitality.

One of our best stays”

Everything is perfect about our stay in RWS Hard Rock Hotel. We booked this hotel without too much expectation after reading agoda reviews. Surprisingly everything turned out so well for us ~ staff, facilities, location, hospitality. We would like to say thank you to one of the most outstanding staff by the name of Remy who has provided us with the best service from the day we arrived till the day we left the hotel. He has been very helpful, polite and friendly. Thanks to all other staff who has been helping us throughout our stay. We will definitely go back to this hotel whenever we are in Singapore.

Wow, that Pool, that location. ”

This is a great hotel, but seriously, look for a special promotion price. The pool is so BiiiiiiiiG it is truly amazing. I spent a lot of time in there perfecting my disguise as a lobster. The poolside entrance lets you jump straight into the theme park area, and Universal Studios is right there. Lots of places to eat and drink around there so your always happy. My only complaint would be that the buffet breakfast was also like eating in a theme park; overpriced, underwhelming, and all the hype only makes you feel more dissatisfied with the deal. One word description.... 'Edible'. But everything else about this hotel...... ROCKS! I have stayed here a few times and enjoy it every chance I get.

Clean, comfortable, friendly staff”

Those staff is super nice & friendly, such an enjoyment to be here, great location, easy access to anywhere; except, my room air-conditioning seem something wrong, just too cold no matter how we set, we had called technical team come check, end up, the only option, have to set the temperature up to 30degree, room finally back to warm (this is wired to set 30C to have a warm room, please do have a fix), Anyhow, we stay for only 2nights, so far staying Hard Rock Hotel is still a good choice. Actually the pool is really nice, & staff is so helpful & friendly.

Must try!”

Room was really spacious. I looked at the photos and it seem small but when i got there, wow it was huge! I did asked for king bed because I'm afraid my little girl may fall off. The front desk lady convinced me to take the twin bed as it have a better view (upon checkin in). Both type of beds have a pull out bed. That's a plus point! Im glad I took it. Breakfast was good. Hotel staffs were just great. Saravanan (waiter) likes to chit chat with my little girl. And my little girl got a keychain from him on our last day! Aawwww! Oh yes, do try out the pool superb with awesome background music. Oh yes we were so lucky we met up with the team from Radio Class 95 especially the Muttons! Wow, this hotel rocks!

More than a 5 star hotel ”

Amazing hotel and facilities around the hotel u can find everything you need from attractions, foods , cafe shops , the staff of the hotel was very nice and helpful, I would thanks them all from the front desk to manager and concierge for making my stay joyfull and wonderful.

wonderful place ”

one of the best hotels in the world I really recommended everyone that visiting Singapore to stay at least 3 night , every thing was great from the front desk staff to the manager, everyone was nice and helpful , I want to thanks the staff in concierge and the maneger there for the help and make my stay magnificant .

Standards have fallen”

Returning guest having stayed here 5+ years ago. Whilst I was quite happy to recommend the Hard Rock following my last visit, I can't say the same this time around. I found the service to be less friendly and the overall feel of the hotel to be much less welcoming. The general upkeep of the hotel and facilities are satisfactory, however considering the price you pay for this supposed 5 star property I think it falls short of expectations.

Very good”

Good location and facilities (pool and gym). Great breakfast.