Resorts World Sentosa - Hard Rock Hotel

Resorts World Sentosa - Hard Rock Hotel

8 Sentosa Gateway, Sentosa, Singapore, Singapore, 098269
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Deluxe Resorts World Sentosa - Hard Rock Hotel
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     Resorts World Sentosa - Hard Rock Hotel

    Guest reviews

    7.8
    Very good
    /10
    (8840 reviews)See what guests said
    10.0
    Exceptional

    "Fantastic place to stay."

    Karen

    -

    November 9, 2018

    8.2
    Excellent facilities
    Recommended by 85% of guests

    Property highlights

    • 950 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Private beach

    This property is in high demand!Booked 13 times since yesterday | 11 travelers are looking at this property right now
    Excellent
    Location
    8.5
    See map
    Excellent location - 2.61 kilometers from city center
    Nearby
    Popular
  • Adventure Cove Waterpark0 m
  • Resorts World Sentosa70 m
  • Maritime Experiential Museum130 m
  • Genting Singapore190 m
  • Universal Studios290 m
  • Marine Life Park290 m
  • Sky Tower350 m
  • Butterfly Park & Insect Kingdom360 m
  • Tiger Sky Tower360 m
  • Sentosa 4d Magix370 m
  • Value for money7.3
    Distance to city center7 km
    Location rating8.5
    Nearest airportSingapore Changi Airport (SIN) - Singapore
    Distance to airport21.7 km
    Select your room
    8.0
    Very good
    Room comfort & quality
    Special Offer - Suite
    Special Offer - Suite
    ...
    • Room size: 76 m²/818 ft²
    • Shower and bathtub
    • 1 super king bed
    Enter dates to see prices
    Deluxe Pool View
    Deluxe Pool View
    ...
    • Room size: 40 m²/431 ft²
    • Nature view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Special Offer - Deluxe Double or Twin Room
    Special Offer - Deluxe Double or Twin Room
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 1 super king bed
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 40 m²/431 ft²
    • Nature view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Room - 3 Days 2 Nights Multi-Attraction Package
    Deluxe Room - 3 Days 2 Nights Multi-Attraction Package
    ...
    • Room size: 40 m²/431 ft²
    • Nature view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Room - 2 Maritime Experiential Museum Tickets Included
    Deluxe Room - 2 Maritime Experiential Museum Tickets Included
    ...
    • Room size: 40 m²/431 ft²
    • Nature view
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 76 m²/818 ft²
    • Nature view
    • 1 king bed
    Enter dates to see prices
    Special Offer - Deluxe Double or Twin Room with Pool View with Complimentary F&B Dining Credits
    Special Offer - Deluxe Double or Twin Room with Pool View with Complimentary F&B Dining Credits
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 1 super king bed
    Enter dates to see prices
    Special Offer - Deluxe Double or Twin Room with Complimentary F&B Dining Credits
    Special Offer - Deluxe Double or Twin Room with Complimentary F&B Dining Credits
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 1 super king bed
    Enter dates to see prices
    Special Offer - Deluxe Suite with Complimentary F&B Dining Credits
    Special Offer - Deluxe Suite with Complimentary F&B Dining Credits
    ...
    • Room size: 76 m²/818 ft²
    • Shower and bathtub
    • 1 super king bed
    Enter dates to see prices
    Have a question for Resorts World Sentosa - Hard Rock Hotel?

    What people love about the property

    • 10.0
      Exceptional

      "Definitely will go back for this hotel"

      WEN Y.

      |

      October 14, 2018

    • 8.0
      Very good

      "Clean and nice pool"

      Yeo

      |

      December 5, 2016

    • 8.0
      Very good

      "Nice hotel"

      Hon Y.

      |

      November 18, 2016

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    More about Resorts World Sentosa - Hard Rock Hotel

    More about Resorts World Sentosa - Hard Rock Hotel

    9.6
    Exceptional

    "Great time relaxing around the pool ."

    gavin

    |

    October 7, 2018

    An overview

    With its tropical landscaping and man-made sandy beach, our stunning free-form swimming pool lends itself to a dream setting for an entire day of relaxation. Add to that the great music; a beach volleyball court; stunning poolside cabanas; and we give you the best place to hang out with your family and loved ones. Hard Rock Hotel Singapore swimming pool is reserved exclusively for guests of Hard Rock Hotel Singapore."

    What they offer

    10.0
    Exceptional

    "My family celebrated my mom and my son's birthday in Hardroc..."

    ervin

    |

    January 12, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    Loui’s NY Pizza Parlor
    70 m American, Italian, Pizza
    Mel's Drive In
    190 m American, Diner, Fast food
    The Bay Restaurant
    200 m American, Asian
    Asian cuisine
    Asian cuisine
    Imperial Treasure La Mian Xiao Long Bao
    40 m Asian, Chinese, Soups
    Sam Leong
    200 m Asian
    Syun Japanese Restaurant
    200 m Asian, Japanese, Sushi
    Chinese cuisine
    Chinese cuisine
    Feng Shui
    970 m Chinese
    Baifuting
    1.6 km Chinese
    Wang Tian Kitchen
    2.4 km Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Real reviews from real guests

    Agoda Reviews (8840)Booking.com Reviews (1204)
    7.8
    /
    10
    Cleanliness8.0
    Facilities8.2
    Location8.5
    Room comfort and quality8.0
    Service8.0
    Value for money7.3
    Provided by verified guests of Agoda
    All languages
    All guests (8840)
    All room types

    Show reviews that mention 

    Showing 8048 verified guest comments
    12345
    8.4
    Excellent
    HAN from Malaysia
    Couple
    Deluxe
    Stayed 1 night in February 2019
    Good hotel but mediocre service”
    The hotel is fabulous. We booked for a long awaited honeymoon but apparently the front desk didn't capture any details except room as usual. I had specifically emailed the hotel about the request but nothing has been arranged or communicated to front desk. I am disappointed. Glad that I just stayed a night here and moved over to another 5 star hotel that pays attention to the details and provide room decoration for us. Stay at Hard Rock for its hotel (furthest from Waterfall monorail Station) but not their service unfortunately.
    Reviewed March 01, 2019
    Dear Han, Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret that your experience did not meet your overall expectations and we note on the key points you have shared. We will continue to share and review our service levels and we wish to thank you for your insights. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded March 02, 2019
    Resorts World Sentosa - Hard Rock Hotel
    10.0
    Exceptional
    Jared from Australia
    Family with young children
    Deluxe
    Stayed 7 nights in October 2018
    Amazing”
    First overseas holiday with both our kids. Resort was the perfect place. Great accommodation, friendly staff, perfect location. We had a injury on the last day and the concierge team was amazing and got us down to the medical centre for some stitches in no time at all. Very much appreciated all the help. We will be back again for sure.
    Reviewed February 11, 2019
    Dear Jared, Thank you for the perfect rating and for the incredible review! Once again, our team members took pride in executing our core values and we are grateful of your recognition. We look forward to welcoming you back again the next time your travels bring you to Resorts World Sentosa. Love all, serve all Jayson Diaz Estacio Guest Experience Manager
    Responded February 13, 2019
    Resorts World Sentosa - Hard Rock Hotel
    7.2
    Very good
    Nurulisda from Singapore
    Family with young children
    Deluxe
    Stayed 2 nights in December 2018
    Our 4th stay.”
    This is so far our 4th stay for 3 year in a row. Each time at lest 3 nights. Its a pleasant hotel no doubt we did enjoy and had a lovely time however was a little taken aback when the pool bar guy told us off to "get out of the pool now".. We didnt realised its a private pool at the corner as the sin werent clear. no wonder the area was empty it was out fault but the staff could have been more polite :(
    Reviewed February 07, 2019
    Dear Nurulisda, Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret to hear of your experience at the pool and will discuss this with the team further. We will continue to share and review our service levels and we wish to thank you for your insights. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded February 09, 2019
    Resorts World Sentosa - Hard Rock Hotel
    6.8
    Good
    Robyn from Australia
    Couple
    Deluxe
    Stayed 4 nights in November 2018
    Good”
    Unfortunately we had four days during the week so the hotel had no entertainment for us .
    Reviewed March 06, 2019
    8.0
    Excellent
    Mei from Singapore
    Family with young children
    Deluxe Pool View
    Stayed 1 night in November 2018
    Very good”
    Gym equipments were smelly, and rooms were not available until 415pm. We had requested for early check in and did our registration upon arrival at 12pm, but was told there were no rooms for early check in. We were advised to return to check at 2pm. We went to the beach and returned at 4pm, only to realise that the room was not even ready.
    Reviewed December 05, 2018
    Dear Mei, Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret that your experience did not meet your overall expectations and we note on the key points you have shared. We will continue to share and review our service levels and we wish to thank you for your insights. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded December 07, 2018
    Resorts World Sentosa - Hard Rock Hotel
    10.0
    Exceptional
    Rubiyah from Singapore
    Family with young children
    Deluxe
    Stayed 2 nights in October 2018
    Perfect stay in Sentosa”
    Of all hotels in Sentosa I love to stay here. The kids love the swimming pool and its cosy, Altho can see the wardrobe chip off, over all all good and we enjoy stay for 2 nights. Will come to stay again. Thank you for hospitality.
    Reviewed November 12, 2018
    Dear Rubiyah, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are delighted to hear that you enjoyed your overall accommodation. We look forward to welcoming you and your family when your travels bring you to Resorts World Sentosa. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded November 23, 2018
    Resorts World Sentosa - Hard Rock Hotel
    10.0
    Exceptional
    Norshahida from Malaysia
    Family with young children
    Deluxe Room - 3 Days 2 Nights Multi-Attraction Package
    Stayed 2 nights in November 2018
    One of our best stays”
    Everything is perfect about our stay in RWS Hard Rock Hotel. We booked this hotel without too much expectation after reading agoda reviews. Surprisingly everything turned out so well for us ~ staff, facilities, location, hospitality. We would like to say thank you to one of the most outstanding staff by the name of Remy who has provided us with the best service from the day we arrived till the day we left the hotel. He has been very helpful, polite and friendly. Thanks to all other staff who has been helping us throughout our stay. We will definitely go back to this hotel whenever we are in Singapore.
    Reviewed November 08, 2018
    Dear Norshahida Thank you for the Perfect Ten! Once again, our team members took pride in executing our core values and we are grateful of your recognition, especially for your recognition on Ramie. We look forward to welcoming you back again the next time your travels bring you to Resorts World Sentosa. Love all, serve all Jayson Diaz Estacio Guest Experience Manager
    Responded November 09, 2018
    Resorts World Sentosa - Hard Rock Hotel
    9.2
    Exceptional
    brendan from Australia
    Couple
    Deluxe
    Stayed 4 nights in April 2018
    Wow, that Pool, that location. ”
    This is a great hotel, but seriously, look for a special promotion price. The pool is so BiiiiiiiiG it is truly amazing. I spent a lot of time in there perfecting my disguise as a lobster. The poolside entrance lets you jump straight into the theme park area, and Universal Studios is right there. Lots of places to eat and drink around there so your always happy. My only complaint would be that the buffet breakfast was also like eating in a theme park; overpriced, underwhelming, and all the hype only makes you feel more dissatisfied with the deal. One word description.... 'Edible'. But everything else about this hotel...... ROCKS! I have stayed here a few times and enjoy it every chance I get.
    Reviewed October 23, 2018
    10.0
    Exceptional
    LAI from Hong Kong
    Family with teens
    Double
    Stayed 2 nights in September 2018
    Clean, comfortable, friendly staff”
    Those staff is super nice & friendly, such an enjoyment to be here, great location, easy access to anywhere; except, my room air-conditioning seem something wrong, just too cold no matter how we set, we had called technical team come check, end up, the only option, have to set the temperature up to 30degree, room finally back to warm (this is wired to set 30C to have a warm room, please do have a fix), Anyhow, we stay for only 2nights, so far staying Hard Rock Hotel is still a good choice. Actually the pool is really nice, & staff is so helpful & friendly.
    Reviewed September 27, 2018
    Dear LAI, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are delighted to hear that you enjoyed your overall accommodation however regret that the air conditioning unit caused you discomfort, you may trust that it has been addressed accordingly. We look forward to welcoming you and your family when your travels bring you to Resorts World Sentosa. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded October 09, 2018
    Resorts World Sentosa - Hard Rock Hotel
    10.0
    Exceptional
    ervin from Indonesia
    Family with young children
    Deluxe
    Stayed 2 nights in December 2018
    Memorable birthday”
    My family celebrated my mom and my son's birthday in Hardrock. The staffs are friendly and helpful during our stay, despite our 'noisy stay'. They managed to get a connecting room for us, and provided two birthday cakes, including with the singing, taking pictures, etc. Thank you, Hard Rock!
    Reviewed January 12, 2019
    Dear Ervin, Thank you for the privilege of hosting you during your most recent trip to Singapore. I note on your insights and will share your comments to the team. I look forward to welcoming you and your loved one back to Hard Rock Hotel in the not so distant future Love all, Serve all Jayson Diaz Estacio Guest Experience Manager
    Responded February 02, 2019
    Resorts World Sentosa - Hard Rock Hotel
    7.2
    Very good
    Gerald from Singapore
    Family with young children
    Deluxe
    Stayed 2 nights in December 2018
    Very good”
    Overall the hotel looks great. Man made beach is great for kids. Room looks dated. Time to refurbish. Rock bar at the pool is rocking good. Great service from Bryan. Very attentive, friendly and pro active. He is a great asset to the company. Hui Min from Front desk is solid and great. Cleanliness of room is bad. Was able to see a thick layer of dust at the toliet cubicle and bed under. Had to call housekeeping to do a clean up upon check in. Usage of the pool towel is troublesome. Had to return the pool towel to the pool kiosk as I was told that the housekeeping do not clear pool towel from the room. The process needs to be improved.
    Reviewed December 27, 2018
    Dear Gerald, Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret that your experience did not meet your overall expectations and we note on the key points you have shared. On a lighter note, we are delighted that both Bryan and Hui Xin engaged you with authentic and hospitable service. We will continue to share and review our service levels and we wish to thank you for your insights. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded December 27, 2018
    Resorts World Sentosa - Hard Rock Hotel
    6.0
    Farrah from Singapore
    Family with young children
    Deluxe
    Stayed 1 night in December 2018
    Disappointed ”
    There wasn’t warmth in the service. The front desk staff wasn’t friendly and didn’t seem interested when I approached them for questions or during check in. Very disappointed in the lacklustre service. For the price we paid, I expected better.
    Reviewed December 19, 2018
    Dear Farrah, Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret that your experience did not meet your overall expectations and we note on the key points you have shared. We will continue to share and review our service levels and we wish to thank you for your insights. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded December 27, 2018
    Resorts World Sentosa - Hard Rock Hotel
    6.0
    YUET from Singapore
    Family with young children
    Deluxe Pool View
    Stayed 2 nights in December 2018
    Cleanliness can be improved”
    Good location and great swimming pool. However cleanliness is below expectation for a five star hotel. There are small tiny flying insects and hair on the floor even after room make up. Other than that, the rest are fine.
    Reviewed December 14, 2018
    Dear Yuet, Thank you so much for choosing to stay with us at Hard Rock Hotel and for your valuable review. We regret that your experience did not meet your overall expectations and we note on the key points you have shared. We will continue to share and review our service levels and we wish to thank you for your insights. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded December 27, 2018
    Resorts World Sentosa - Hard Rock Hotel
    10.0
    Exceptional
    AZIZAH from Singapore
    Family with young children
    Deluxe
    Stayed 2 nights in August 2018
    Must try!”
    Room was really spacious. I looked at the photos and it seem small but when i got there, wow it was huge! I did asked for king bed because I'm afraid my little girl may fall off. The front desk lady convinced me to take the twin bed as it have a better view (upon checkin in). Both type of beds have a pull out bed. That's a plus point! Im glad I took it. Breakfast was good. Hotel staffs were just great. Saravanan (waiter) likes to chit chat with my little girl. And my little girl got a keychain from him on our last day! Aawwww! Oh yes, do try out the pool superb with awesome background music. Oh yes we were so lucky we met up with the team from Radio Class 95 especially the Muttons! Wow, this hotel rocks!
    Reviewed September 04, 2018
    Dear Azizah, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are delighted to hear that you enjoyed your overall accommodation. I have shared your shout out to Saravan with his team and we appreciate your commendation. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded September 08, 2018
    Resorts World Sentosa - Hard Rock Hotel
    9.6
    Exceptional
    Se from Singapore
    Family with young children
    Deluxe
    Stayed 2 nights in March 2018
    Exceptional”
    Nice and clean room, especially the bathroom which is cleaner compared to Festive hotel next door. I could find many insects in the bathroom of Festive hotel, those that breed in the drain and hang around on the ceiling. Hope Festive hotel improve on that. If not I will always choose Hard Rock rather than Festive Hotel.
    Reviewed August 16, 2018
    Dear Se, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are delighted to hear that you enjoyed your overall accommodation. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded August 17, 2018
    Resorts World Sentosa - Hard Rock Hotel
    10.0
    Exceptional
    Kira from Singapore
    Family with young children
    Deluxe Pool View
    Stayed 1 night in April 2018
    Staycation”
    It was a last minute R&R staycation with the family. Our girls totally dig everything that HRCH has to offer. Checking it was easy and staff were always available and prompt. Pool was the highlight for the kids and even the room was spacious. Great place to let your hair down!
    Reviewed July 30, 2018
    Dear Rockstar, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are delighted to hear that you enjoyed your overall accommodation. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded July 31, 2018
    Resorts World Sentosa - Hard Rock Hotel
    10.0
    Exceptional
    Anwar from Kuwait
    Family with young children
    Deluxe Room - 3 Days 2 Nights Multi-Attraction Package
    Stayed 4 nights in July 2018
    More than a 5 star hotel ”
    Amazing hotel and facilities around the hotel u can find everything you need from attractions, foods , cafe shops , the staff of the hotel was very nice and helpful, I would thanks them all from the front desk to manager and concierge for making my stay joyfull and wonderful.
    Reviewed July 11, 2018
    Dear Rockstar, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded July 11, 2018
    Resorts World Sentosa - Hard Rock Hotel
    10.0
    Exceptional
    Anwar from Kuwait
    Family with young children
    Deluxe Room - 3 Days 2 Nights Multi-Attraction Package
    Stayed 4 nights in July 2018
    wonderful place ”
    one of the best hotels in the world I really recommended everyone that visiting Singapore to stay at least 3 night , every thing was great from the front desk staff to the manager, everyone was nice and helpful , I want to thanks the staff in concierge and the maneger there for the help and make my stay magnificant .
    Reviewed July 11, 2018
    Dear Anwar, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded July 11, 2018
    Resorts World Sentosa - Hard Rock Hotel
    8.8
    Excellent
    Jonathan from Singapore
    Couple
    Deluxe Room - 3 Days 2 Nights Multi-Attraction Package
    Stayed 2 nights in June 2018
    Very Centrally Located, Visually appealling and comfortable, but value for money can improve.”
    Positive Points: Centrally Located in the hub of RWS Convenient Access Nice Visual Appeal Good Swimming Pool with artificial beach Good facilities Comfortable Room Areas of Improvement: Value for Money
    Reviewed July 02, 2018
    Dear Jonathan, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We are delighted that you enjoyed our incredible beach pool! We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded July 10, 2018
    Resorts World Sentosa - Hard Rock Hotel
    9.6
    Exceptional
    CHIAO from Singapore
    Family with young children
    Deluxe
    Stayed 1 night in June 2018
    Nice stay”
    The pool underwent renovation, some of the pool area had been sealed up, loses a bit of the specialness of the original pool. Check in time is 3pm but check out time is 11am, a bit different from many other hotels where check out time is 12pm.
    Reviewed June 05, 2018
    Dear Chiao, Thank you for choosing Hard Rock Hotel as your preferred accommodation and for sharing your invaluable review. We look forward to welcoming you and your friends back in the future. Take time to be kind, Jayson Diaz Estacio Guest Experience Manager
    Responded July 10, 2018
    Resorts World Sentosa - Hard Rock Hotel
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    Resorts World Sentosa - Hard Rock Hotel
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    • Excellent location
    • Universal Studios
    • Harbour Front MRT Station is within 0.95 km