Excellent 8.4
Based on 655 reviews
Excellent 8.4
Based on 354 reviews

Recent customer comments

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Excellent



based on 655 reviews
  • Cleanliness 8.5
  • Facilities 8.1
  • Location 8.5
  • Room comfort and quality 8.7
  • Service 8.7
  • Value for money 8.7
  • Food and dining 7.6
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Jakub from Czech Republic
Couples
Superior
Stayed 3 nights in February 2016
Awesome staff, great value for money
Nice hotel in Old quarter, close to night market and street food street and in walking distance (10-15min) to major attractions. Extraordinary helpful staff, very good breakfast and clean room. Choice number one for travelers : )
Reviewed February 13, 2016

Julie from Australia
Solo travelers
Very good value for mney
Room had good facilities and a bath! Which was a treat, very friendly staff
Reviewed April 19, 2016

Oegle from Poland
Couples
Very good hotel to visit...
very good localisation in an old quater, very helpfull personel, they can organise trips for you, good breakfast
Reviewed April 15, 2016

thanyaporn from Thailand
Families with older children
Superior
Stayed 3 nights in January 2016
Good
Very good location and facilities
Reviewed February 02, 2016

Johanna from Philippines
Families with older children
Superior
Stayed 6 nights in December 2015
awesome service from front office
front office assistance, english speaking reception, bell service attentiveness
the main reason to book a room at this hotel is the service. front office and reception speak very good english, goes the extra mile to arrange tours, vehicles and even restaurant bookings. do not stay here is you want to stay in the room and picky with housekeeping. sound proofing is non existent and breakfast is basic.
Reviewed January 08, 2016

Carlos from Spain
Groups
Nice room for a good...
The room was very nice, the location is perfect and we had a problem with a passport and the people helped us with everything.
The only bad thing is that the window un our room was not well isolated and it was noisy due to the traffic in the street.
Reviewed April 12, 2016

Huong from Vietnam
Couples
Very good
-The bed was very comfy. -There were lots of useful equipments in the room: iron, kettle,...
The room was really small
Reviewed April 06, 2016

Ngoc from Vietnam
Groups
Superior
Stayed 3 nights in December 2015
Friendly staff and good location
Good location
Reviewed January 02, 2016

Fransisca from Canada
Solo travelers
Superior
Stayed 1 night in December 2015
Great location, helpful and informative staff
the staffs are friendly and informative, great location, comfortable bed
upon arrival, we were given helpful information about the city by the staff. we were given early check in, around 10 am in the morning and free upgrade to the deluxed room :)) very thankful about that. room is spacious, although abit dated. needs renovation. but couldnt complain since the location is great. in the heart of the old quarter and within walking distance to yummy street foods. will recommend this hotel to friends and family
Reviewed January 02, 2016

Soohye from South Korea
Groups
Exellent
The receptionists and other hotel workers were so kind. Also, breakfast was very nice, that I can choose one main menu and use mini salad bar.
There are no big problem with to staying
Reviewed April 04, 2016

Dominic from New Zealand
Couples
Great staff, good price and...
The staff are very professional, friendly and give a good welcome. The rooms are clean and breakfast is very good. The location is near plenty of good places to eat etc and about a 10min walk from the...
The only issue was the superior room is advertised on booking.com as being 22m squared however it is about 13m squared so significantly smaller than what is advertised. We spoke to the lady on ...
Reviewed April 02, 2016

Anna from Poland
Couples
Deluxe City View
Stayed 5 nights in December 2015
great stay
friendly staff, cleanliness, good price
Excellent
Reviewed December 31, 2015

Siripan from Thailand
Solo travelers
Superior
Stayed 1 night in December 2015
Very good service but a bit smoking smell
Very good service, clean, location
Reviewed December 18, 2015

Hans from Thailand
Couples
Great value for money
Very comfortable rooms at a high standard, breakfast buffet very good, very attentive staff
Most of the rooms have only window to the corridor The staff was somehow overattentive, if you don't book the tour they suggested they keep asking you what you were doing that day
Reviewed April 01, 2016

Clodagh from Ireland
Groups
Handy spot, with great location,...
The staff were very friendly and helpful, and allowed me to check in early in the morning,
More towels in the room, only 3 bath sheets between 3 people hand towel wouldn't have gone astray. Confusion on exact location on maps.me app, the address kept sending me to a sister hotel on a ...
Reviewed March 29, 2016

Sarah from United Kingdom
Couples
Deluxe
Stayed 1 night in November 2015
Great place to stay
The staff, rooms and pillows
It was great, booked a fantastic Halong bay tour with the hotel! Food is good and staff are so helpful and friendly
Reviewed November 25, 2015

yeo from Malaysia
Couples
Superior
Stayed 1 night in November 2015
I like this hotel very much
Staffs + service
This is my first staying hotel at Hanoi. I met friendly and helpful staffs here. I really appreciate their help during my Hanoi Trip. The location is good and along the food street. A good choice for travelers.
Reviewed November 19, 2015

Oegle from Poland
Couples
Perfect place to visit Hanoi.
Very Very heplful and professional personel, tasty breakfast, good localization in an old quater, very good travel agency in the hotel, all the trips organised very good, and even technical problems ...
little bit cold in the room, but mostly because of the weather outside.
Reviewed March 28, 2016

Edward from Indonesia
Solo travelers
A good clean place to...
I arrived at 1:30 am due to dekat flight and they still opened. The morning receptionist is very friendly and helped a lot in arranging my trip and taxi with good English. I still got a free breakfast...
They kept my passport and I felt uncomfortable with that so I asked it back after awhile
Reviewed March 27, 2016

Ronald from Australia
Solo travelers
Superior
Stayed 1 night in October 2015
Rising Dragon OK
Very helpful staff, Clean, Good value
Very satisfied. Staff were extremely friendly and helpful. Comfortable room. Very clean. no complaint.
Reviewed November 12, 2015


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