Excellent Place”

Very nice unit for the family only thing is there is parking a day is USD 70.00 but staff was kind enough to recommend parking structure next door for half the price.

Very nice hotel”

Nice room with view. Recommended.

Nice place!”

It was quiet, clean and right downtown to the area I was visiting. Nothing bad to say as it was a pretty good value.

Great price great place!”

Clean, great location, and wonderful staff. Would highly recommend!

Not particularly impressed ”

I bought a deluxe king bedroom online, when I got to the hotel they “didn’t have” any kings available so they put me in a standard double queen instead. I complained to the front and they said that was all they had. Also while in the waiting area I heard another couple complain about the same issue, ordering a king room and getting a queen room. Really poor costumer service on that part. I wouldn’t recommend to anyone staying in the area.

Rude staff”

Customer service was horrible from arriving to checkout. Miguel was the person helping us we didn’t receive a smile or a thank you at all. He looked so unhappy and bothered to be there

Great Place”

No free parking

Customer service ”

Not enough towels, no coffee in room, hard to understand staff

Great location!”

Convenient to the wharf and the staff were very helpful and friendly.

Sandy Bed”

Great location near the Wharf and excellent breakfast spread however CHECK YOUR BED for Sand before you get under the covers! AND bathroom for dirt/mold!

Horrible customer service and stained sheets ”

The location was good but, the staff was rude, not to mention the sheets had stains not coming back

Pros and cons”

Pros: great location, comfy bed, friendly staff, the breakfast buffet!, blackout curtains, luggage hold Cons: room wasn't ready when they said, slow front desk people, NOT soundproof room, toilet had bad pressure and broke on the last day, pillows are awful (but I brought my own), entry door didn't close all the way, housekeeping kept knocking when we had a do not disturb sign up, couldn't keep the fan on with the a/c unit, tv guide didn't work, had a fridge but no microwave so I wasted food, the bathroom was so small I hit myself with the door trying to close it to go pee, they only offer a hand/hair/body soap so my hair got very dried out, asked for a view and got the rooftop fans and the other hotel windows...

Very clean and nice hotel”

The cost of the parking is USD 51 a day.

Two issues”

Checking in and staff gave me a room card that was already occupied. Had to go back to front desk to get another room. 2nd issue was that house cleaners don't bother to plug the TV back in to the wall when they supposedly clean behind the TV? Hmm seems odd but due to covid I would hope they clean top notch. Also had to go back down to front desk cause guest services and bell desk don't answer the phones. Was kinda irritated. Parking is $51 a nite. Absolutely ridiculous if u ask me! Be prepared Positive was location to pier 39.

Exceptional”

Breakfast pretty good, clean, enjoyed it. Just be ware that’s you need pay parking if u have one, just heard the guest next to me was complaining about it while I check in, I never had car so… overall good!

Just satisfactory”

Meets basic lodging requirement. The buffet breakfast was the only outstanding feature.

Excellent location!”

Fun place to stay right by Fisherman's Warf! Great firepits outside to sit and have a glass of wine at night. Excellent breakfast buffet!

Good”

Not the best hotel.. the food selection for bfast is good but they should let everyone wear a plastic gloves everyone touches the big spoon to get their food that's so unsanitary parking is $55 per day almost half of the price of the hotel. The room is clean but the noise ohhh you can hear everyone from outside.

Very good”

Everything is good… location , cleanliness, breakfast is delicious! Only problem is you can hear upstair people walking and during our stay , tv is not working !

Breakfast Bar”

The Breakfast at Hotel Riu was so amazing. It was a deluxe buffet with hot and cold breakfast choices, fresh fruit, veggies, salad and sandwich fixings too. The staff could not have been any nicer. We were totally spoiled.